Show Notes
Shownotes
(
4:33) Guest introductions
(
8:35) Being a leader from a supporting role
(
13:02) The differing influence of good and bad leaders
(
16:33) What are you reading?
(
20:07) Showing leadership potential
(
24:56) Why FMs have to be leaders
(
28:22) Situational leadership
(
32:04) FM culture at Penn State
(
39:07) Conflict resolution
(
41:48) Quick advice for future leaders
Links
Book Recommendations
Quotes
“We can be, as an FM organization, really state-of-the-art in the way that we operate and lead even though we’re supporting and maybe not in main functions of sales and things like that. We certainly can grow to become significant leaders.” (
9:01)
“I think it’s our responsibility as leaders to develop leadership in all the individuals that we have the responsibility to help.” (
21:48)
“I very much believe in Hersey and Blanchard’s vision of situational leadership - that you need to look at the follower in order to determine how best to lead that follower. And that it changes, and it’ll change through their career, how they’re led.” (
27:12)
What is Service Evolution?
Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.