Does your team compete AND collaborate? That’s what great teams do… and great companies… like Brown Boys Roofing in Fayetteville, AR. Brad Garnett is a 4-TIME ROOFING SALES CROWN CHAMPION! AND he works with 3 MORE Crown Champions! They work hard to push, help, and motivate one another every day. (By the way, the #1 champ wins a WRESTLING CHAMPIONSHIP BELT! How cool is that???)
Brad was an insurance adjuster for almost 30 years before switching sides and going to work for Brown Boys Roofing in Fayetteville, AR. While he obviously knew the insurance side of the industry, Brown Boys taught him their process rooted in #CertainPath training and processes. He’s FLOURISHED! In this interview, you’ll learn Brad’s entire process, including how he:
· Carefully prepares for every appointment in the morning.
· Goes about getting his mindset right before heading out the door for work.
· Ensures he makes an immediate, positive connection with the homeowner.
· Diagnoses the customer’s personality and interests within minutes.
· Conducts a complete inspection—including getting in the attic—on every appointment.
· Provides a hands-on approach to the various roofing materials.
· Builds logical, strong options that allow homeowners to decide what’s best for them.
· Sells roofs when the insurance claims will NOT cover the entire investment.
· Handles every other objection imaginable.
· And so much more!
Show Notes
The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way. With CertainPath, Success is Made Certain. Visit
www.mycertainpath.com for more information. Thank you to our sponsors:
CertainPath Software. CertainPath Software is easy to implement in your business; it combines all the tools, systems, and features you need to run a profitable company of any size - from $500K up to $200M. CertainPath Software is designed to make every step intuitive, so you and your team can focus on serving customers. Pricing, invoicing, options, materials, job photos, financing options, and more are combined into a single, easy-to-use interface. When technology makes the lives of your team easier, you know they’ll be focused on what they do best. Discover how CertainPath’s field app streamlines the steps your technicians take on each call. Go to
www.mycertainpath.com today to learn more.
Yellowstone Local. Are you a home service company struggling to find experienced employees to hire? Then you need to schedule a meeting with Yellowstone Local, the undisputed leader in helping home service companies build high performing teams. Yellowstone Local doesn't just fill open positions; they shift your entire recruiting paradigm. Changing your brand into a magnet for amazing people and helping you hire people that embody your vision, your drive, and your commitment to excellence. With an intentionally extensive approach, you’ll have a partner that builds and executes the entire process for you, saving you time and money while getting the best results. So in an industry where your product is your people, don’t settle for less where it matters most. Visit Yellowstonelocal.com today and experience a different way to hire. For more information, contact Warren Lentz at (512) 962-2638 or
warren@yellowstonelocal.com.
pulseM & Customer Lobby. Successful CertainPath members like you know the value of thinking like a customer. We’ve got the tools to help you do just that. Enter pulseM Plus, combining the power of pulseM and Customer Lobby to enhance your customer journey by creating value at every touchpoint—we’ve helped hundreds of CertainPath members like you win and retain more business. pulseM Plus utilizes pulseM’s industry-leading reputation management capabilities to help you build out the early stages in your customer journey and maximize your online reputation through Google reviews. Then, pulseM Plus keeps your customers coming back by incorporating Customer Lobby’s powerful retention platform, using postcards, emails, & text messages to send the right message at the right time to encourage repeat business. And as a CertainPath member, we will waive your setup fees! For more information, please visit get.pulsem.me.