Omnichannel Selling: Revenue Management & Commerce Interoperability

Panelists

• John Garvens, Owner & Principal Architect, Garvens Consulting, Garvens Consulting on YouTube
• Micah Gerger, Founder & Chief Technology Officer, Blue Robot Digital
• Jean-Michel Tremblay, Managing Principal, Aleysian, The Cloud Update on YouTube

Content

• 00:00 Introduction
• 02:02 Evolution of Commerce and Revenue Cloud
• 10:23 Common Problems with Revenue Systems Interoperability
• 13:23 Most Common Use Cases and Implementation Challenges
• 23:50 Revenue Management and Field Service
• 27:21 Product-Led Growth, Self-Service, and Headless Capabilities
• 38:48 Where Commerce Shines: Orchestrated Checkout
• 44:20 Custom User Interfaces and Optimal User Experiences
• 50:15 Shameless Plug for Consulting Services
• 51:25 Custom User Interfaces and Optimal User Experiences Continued
• 55:55 Final Thoughts and Wrap-Up

What is RevOps Roundtable?

The RevOps Roundtable is a discussion-based podcast on Revenue Operations hosted by John Garvens, a prominent Salesforce architect and the owner of Garvens Consulting.

The show, known for its "Hot Takes" and candid insights, features a panel of other experts, including architects from various consultancies and notable executives in the RevOps ecosystem, to provide a comprehensive and balanced view of the commercial, operational, and technical challenges facing Revenue Operations teams.

Above all, the show aims to provide open, honest, and practical conversations, guidance, and direction to RevOps professionals worldwide.