Mads Singers Management Podcast | MSMP 51: Ghilaine Chan on Ownership and Smooth Communication

Show Notes

Many leaders in this time, especially new ones, fall into the trap of thinking that they have to be the ones doing everything, "running the show," dispensing good advice right and left. Because after all, why else are you in charge, right? Wrong. The best leaders are not those who try to do it themselves, but those who can guide, inspire, and motivate others to do their best, and even bring out things in others that they didn't think they were capable of.

A good leader shines. A great leader makes other people shine.

In this episode of Mads Singers Management Podcast, Ghilaine Chan from, Brilliant and Human joins me today to discuss how enabling strengths becomes an essential function to effective delegation. 

Ghilaine Chan is the Co-Founder of Brilliant and Human. She works with small businesses and looks at how the customers, people, and technology work together. These elements are what Ghiliane considers when looking at the whole business interface regardless of the business size. 

Ghilaine is mainly responsible for the inside of the businesses and how people work best with those teams. 

Ghilaine subscribes to the view that managing people entails being able to build connections for effective delegation alongside the tools or technology in place. 

Key Learning Points:
1. Ghilaine Chan’s Insight on Management - 2:16, 8:24
2. Ghilaine Chan’s Tips on Team Management - 18:30
3. Ghilaine Chan’s Insight on Common Client Challenges - 27:52.
4. Ghilaine Chan’s Tips and Hints in General - 41:45


Resources Mentioned: 
1. Nine Lies About Work
Author: Marcus Buckingham 

2. The End of Average 

Author: Todd Rose

Connect with Ghilaine Chan on the following online handles: 
1. Brilliant and Human
2. Linkedin
3. E-mail: [e-mail]

What is Mads Singers Management Podcast ?

The Mads Singers Management Podcast features elite leaders, CEOs, and operational specialists because expert insights demystify the complex path to organizational excellence. Mads Singers interviews proven practitioners because their hard-won frameworks are the foundation for building scalable, high-performing teams. The podcast explores leadership, delegation, process optimization, talent acquisition, and cultural alignment because business owners need a complete blueprint to grow beyond their personal capacity.

The Mads Singers Management Podcast brings on global executives, successful founders, and system architects because diverse experiences provide practical solutions for every management challenge. Each episode delivers actionable systems and proven standard operating procedures (SOPs) because tactical clarity is the true accelerator for business scaling. Mads Singers focuses on results-driven discussions because listeners deserve to know what truly works to drive predictable, profitable growth.

The Mads Singers Management Podcast positions itself as the essential resource for ambitious owners and managers because mastering management is the single greatest lever for exponential success. Listeners follow the show because every guest offers a clear model, a powerful system, or a crucial insight that can be immediately implemented to improve efficiency and scale the team.