Talk Commerce

In the last episode of Talk Commerce for 2022, we speak with Rani Mani, the Digital Media Customer Communication Lead at Adobe. We talk about all things community and why some companies get community wrong.

Rani Mani is deeply passionate about making customers successful and harnessing the power of customer feedback to improve the overall customer experience. Rani does this at scale over social media and is constantly looking at new and exciting ways to pinpoint areas where companies are making it especially difficult to do business with them. Rani is skilled at working with cross-functional teams across the company to figure out ways of reducing customer effort. In addition to being keenly interested in reducing customer effort, she is equally schooled in strategies for providing exemplary support over social channels and cultivating and nurturing community engagement so the company can be a community-driven business.

Show Notes

https://talk-commerce.com/community/connect-engage-and-grow-your-community-with-rani-mani/

https://www.projecthired.org/

https://medium.com/@brentwpeterson/how-i-talked-my-way-into-creativity-eeb1481ebbaa

https://blog.adobe.com/en/publish/2021/05/17/influencers-share-their-experience-from-adobe-summit

Creators and Guests

SP
Producer
Susan Peterson

What is Talk Commerce?

If you are seeking new ways to increase your ROI on marketing with your commerce platform, or you may be an entrepreneur who wants to grow your team and be more efficient with your online business.

Talk Commerce with Brent W. Peterson draws stories from merchants, marketers, and entrepreneurs who share their experiences in the trenches to help you learn what works and what may not in your business.

Keep up with the current news on commerce platforms, marketing trends, and what is new in the entrepreneurial world. Episodes drop every Tuesday with the occasional bonus episodes.

You can check out our daily blog post and signup for our newsletter here https://talk-commerce.com