Business & Technology Insights from Capgemini

As the pandemic hit, many contact centres faced dizzying demand as queries sky-rocketed, whilst some have seen demand virtually disappear. In this episode of the Customer Perspective podcast, Bastien Chicha is joined by fellow Customer Transformation experts Anna Kelshaw and Sajidah Albayram. Tune in to hear their perspectives on how COVID 19 has impacted contact centre operations across different sectors, as well as the effect on customer engagement strategy and focus areas for the future.

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Show Notes

As the pandemic hit, many contact centres faced dizzying demand as queries sky-rocketed, whilst some have seen demand virtually disappear. In this episode of the Customer Perspective podcast, Bastien Chicha is joined by fellow Customer Transformation experts Anna Kelshaw and Sajidah Albayram. Tune in to hear their perspectives on how COVID 19 has impacted contact centre operations across different sectors, as well as the effect on customer engagement strategy and focus areas for the future. Subscribe to Designing Momentum: Subscribe on Apple Podcasts: podcasts.apple.com/us/podcast/desi…um/id1531934072 Subscribe on Spotify: open.spotify.com/show/5lFmAQhVoRkcV05itP1UEz Subscribe on Google Podcasts: www.google.com/podcasts?feed=aHR…yLmZtL21vbWVudHVt

What is Business & Technology Insights from Capgemini?

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com