Changing The Industry Podcast

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In this episode, Lucas and David are joined by Chris Luoma, owner of Jerry’s Automotive in Lansing, Michigan, and his wife-to-be, Lydia. Chris shares the story of stepping into a third-generation family business during a challenging transition, modernizing the shop by implementing systems like DVIs and updated parts and labor matrices, and the impact these changes had on the team and client base. Together, the group discusses the challenges and rewards of growing a single-location business, the importance of maximizing one shop before expanding, and the realities of balancing business ownership with family life.

00:00 Union Carbide Catastrophe
10:19 Focused Expansion of Existing Location
15:27 Avoiding Messy Boundaries
18:28 Family Business Takeover Dynamics
26:32 Elusive Goal of Success
29:27 "Facebook Friend's Unforgettable Prank"
37:11 "Diner vs. Steakhouse Costs"
38:48 Expensive Restaurant Nightmare
44:28 Tragic Cycle of Forgetfulness
48:56 DIY SodaStream Refill Setup Hazard
56:09 Antibiotic Misuse Causes Health Crisis
01:01:52 Innocent Misunderstanding at Dinner Table

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.