RTB: From call to care: how clinical assessment service (CAS) clinicians are helping reduce ambulance demand

In this episode, Yvette Campbell, clinical section manager in our Clinical Assessment Service (CAS), joins James Atkinson to discuss how CAS clinicians help patients access the most appropriate care — often preventing unnecessary ambulance dispatches. 

With a career spanning hospital care, patient transport, and frontline paramedicine, Yvette shares her unique perspective on the impact of effective signposting for both patients and crews. 

What is RTB?

RTB (Return To Base) is a podcast from North East Ambulance Service. In each episode, operational colleagues from across the service speak to experts within their field to try and answer some of the big questions staff members have about working in the ambulance service, from day-to-day issues like mental health and the importance of speaking up, to big picture ideas like the future of paramedicine.