The Empathy Exchange: Rising above and Making Others More with Fraser Wilson

In this conversation with Fraser Wilson, he shares an inspiring and doable roadmap to building community connections, based on his newly released book Achievable: A Simple and Proven Way to Create a Culture of Possibility and Potential. 

You’ll hear practical ways Fraser led a team of seniors’ care homes to “Rise Above the Regs” and create a culture where residents, families and staff can live into their potential, by putting people first.

Whether you’re a staff member, leader or a family member with a loved one in care, you’ll be inspired by the many stories Fraser shares where people exemplified “Making Others More”. I have no doubt you’ll gain a few ideas that you can bring to your workplace or loved ones’ home and create possibility and potential.

You can learn more about Fraser at AchievableCulture.com

You can reach Fraser at [e-mail]

You can purchase Achievable: A Simple and Proven Way to Create a Culture of Possibility and Potential here  

Fraser's bio:

Fraser Wilson - Visionary Leader. Author. Talent Enabler. 

He’s the author of forthcoming book: Achievable. A Simple and Proven Way to Create a Culture of Possibility and Potential.

Fraser’s personal motto is “Making Other More.” He has a deep desire to improve the lives of leaders and frontline team members by sharing a simple, more impactful way to enable people to live into their potential and achieve exceptional outcomes. 

He was owner and CEO of OMNI Health Care which had 16 long-term care homes and 1,500 employees. He sold it in 2007 to a private equity firm based on its culture, brand, and financial performance. 

In 2017, he joined Chartwell Retirement Residence as Vice President of Long-Term Care Operations where he was responsible for 27 homes and 5,000 employees. While there, his team won awards within the company and in the sector. They accomplished a 15 percent increase in resident very satisfied score, and a 7.5 percent increase in employee very engaged score in the two years. And they were gaining momentum, until the pandemic hit in March 2020.

In his second year with Chartwell, he was awarded Executive of the Year. 

He has also served on the Board of Director of the Ontario Long Term Care Association for more than 15 years and has been its Chair. 

He knows what it takes to be a leader who inspires and motivates people in a sector that is heavily regulated, over scrutinized, underfunded, and chastised by the media. 

You can find out more about me and the work I do at DeborahBakti.com or email me at [e-mail]. I’d love to hear from you.

What is The Relational Approach: In Seniors' Care?

Let’s face it – Senior's Care is a complex business that provides a much-needed service to residents and families during a tough chapter in their lives. The beginning of this key relationship can be filled with anxiety, stress and worry and yet, there is a better way to bring residents, families and staff together.

Staff and leadership of Senior Care Facilities need an incredible amount of support when it comes to managing residents/seniors and their family relationships. This podcast will provide a framework and open up discussions around The Relational Approach™.

The Relational Approach™ System is a practical and easy-to-use framework for leaders and staff in Senior Care Homes to build stronger connections with families. It’s based on three guiding principles that focus on trust, respect, and working together as partners in care. The system also helps raise awareness of six common relational roadblocks that can cause tension. Once these roadblocks are identified, simple strategies can be used to close the gaps.

This process guides staff from learning and understanding to fully integrating and transforming their relationships with families. As a result, it reduces friction, frustration, and stress, allowing teams to avoid problems before they escalate. The goal is to move away from a transactional approach and create a more relational, empathetic, and human connection between staff and families.

Join host Deborah Bakti – a former executive in seniors care for 11 years, and a family member three times over, with her dad, mom, and husband all having lived as residents. She’s seen what it’s like on both sides.

In each episode, we'll explore both the family and staff perspectives, shedding light on the emotions, expectations, and sometimes the disappointments that arise from the friction in these relationships. Through heartfelt conversations, personal anecdotes, and expert insights, we aim to foster a deeper understanding of the diverse perspectives that shape senior care environments.

Tune in to gain valuable insights, and cultivate a better approach. Together, let's create a community where understanding thrives and where the journey of aging is met with compassion and empathy.