Jimmy Huber built InfoTech Solutions & Services from the ground up in 2012 with a single client, a leap of faith, and a per-user managed services model before most MSPs even knew what that meant. In this debut episode of Profit Grow Exit, Jimmy shares the full arc of his journey: from scrappy solo operator to a 10-person MSP serving 700+ users in Central Illinois, to the moment he realized he had become the biggest obstacle to his own company's growth. It's a candid look at what it actually takes to build a business that runs without you, and why that's harder — and more important — than most founders expect.
Jimmy walks through his experience implementing EOS, joining a TruPeer peer group through TruMethods, and eventually promoting his COO Hayden Bruns into the CEO role — a transition that didn't just free Jimmy up, it made InfoTech measurably better. From the "Jimmy DB dump" that transferred years of tribal knowledge to his team, to a client texting him to say the service had improved since he stepped back, this episode is packed with honest lessons on delegation, leadership identity, and building an MSP with real exit-ready value.
Key Takeaways:
Skipping the break-fix model entirely and starting with per-user MRR from day one set InfoTech up for predictable, scalable revenue from the start
Joining a peer group (TruMethods/TruPeer) was a turning point, but it took two years of actually doing the work before Jimmy saw results
Implementing EOS revealed right-person-wrong-seat issues and helped the team shift from "five one-man shops in the same building" to a structured, accountable org
The founder is often the throttle on their own business — stepping back isn't weakness, it's strategy
Exit readiness and healthy business operations are the same thing; there's no separate prep
Culture and client relationships are assets that private equity and acquirers evaluate — not just your EBITDA
Your words as a leader carry more weight than you realise; working on yourself first directly impacts your team and your business ceiling
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Connect with Jimmy Huber:
LinkedIn: https://www.linkedin.com/in/jimmy-huber-43b43a32/
InfoTech Solutions & Services: https://www.infotechil.com
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– Abi and the Profit. Grow. Exit. podcast team
Connect with Abi Walsh on LinkedIn: https://www.linkedin.com/in/abiwalsh/
Visit the Encore Strategic website here: encorestrategic.io
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Profit. Grow. Exit. is the podcast for MSP owners who are ready to stop being the best technician in their business and start being the best operator. Hosted by Abi Walsh of Encore Strategic, each episode delivers straight-talking insight on building a profitable, scalable, and sellable managed service business — from knowing your numbers to building the team that lets you step back. Most MSP owners built a high-paying job, not a company — and it doesn't have to stay that way. If you're stuck at a plateau, unsure of your exit path, or ready to run your business like a real business, this podcast is for you.
What is Profit. Grow. Exit.?
Profit. Grow. Exit. is the podcast for MSP owners who are done running a high-paying job and ready to build a real business — one that's profitable, scalable, and sellable.
Hosted by Abi Walsh of Encore Strategic, every episode cuts through the noise with straight-talking insight on the real challenges MSP owners face: knowing your numbers, reducing owner dependency, building the right team, and planning an exit on your terms.
Whether you're stuck at a plateau or already eyeing the door — this is the show that helps you profit more, grow smarter, and build toward an exit.