"People think that having people clock in and making sure that they're on the computer, is going to increase productivity and decrease turnover. It’s actually the opposite. Treat them as a whole human being and they will be forever grateful and stay.”
In this Future of Work episode, Rebecca is joined by
Anna Kantzavelos, co-owner of
Nora Apothecary, to discuss the powerful connections between employee satisfaction, service excellence, and the impact of a human-centered approach in the workplace.
Anna shares how personalized patient care, rooted in strong communication, leads to better health outcomes, and her philosophy at Nora Apothecary, where treating employees and customers as whole individuals rather than transactions has led to a thriving business.
In this episode, you’ll learn:
- Prioritize human-to-human interactions with personalized care to organically grow your business
- Honor employees' individual life circumstances and preferences by offering flexibility to result in increased loyalty and productivity
- Treat employees as holistic individuals with understanding and trust rather than with control to drive growth and reduce turnover
Things to listen for:
[
08:33] Treating employees as whole humans increases loyalty
[
11:32] Being aware of love is a motivator
[
16:11] Understand love languages
[
24:18] Improve teamwork for business success
[
31:04] Redefine success and pursue a simpler life
[
33:28] Create a new path to achieve goals
Connect with Rebecca:
What is Write Your OWN Story?
We were told there are rules and expectations that the world has for us. Somebody told us about “us” and who we are supposed to be. We got that degree, that certification, that promotion, but what about “us”—our gifts, talents, uniqueness, passions? Created and hosted by the venerable Rebecca Fleetwood Hession, Write Your OWN Story offers insights from her coaching and her book Write Your OWN Story, Three Keys to Rise and Thrive. She gives listeners structure and ideas that they can take and make their own path. The show features personal accounts from Rebecca and interviews with guests focused on stories—the human side of business; money—richer, intentional conversations around this necessary commodity; and rhythm—living in the emotional flow of life and work.
Every episode is designed to inspire, empower, and excite listeners to create their own life and career of thriving. The most courageous thing we can do is to connect, especially with ourselves. New episodes every week. Follow along wherever you get your audio.