GTM Uncensored™

Are you paying six figures for CS admin work? In this episode of Bridge the Gap, we sit down with LeeRon Yahalomi, VP of Customer Success at Docket AI, to discuss the brutal reality facing the post-sale world. We break down why the traditional Quarterly Business Review (QBR) needs to die, why customer happiness doesn't equal renewals, and what it actually takes to transform your post-sale team from a reactive cost center into a strategic, commercial revenue engine. Key Highlights ✓ How...

Show Notes

Are you paying six figures for CS admin work?
In this episode of Bridge the Gap, we sit down with LeeRon Yahalomi, VP of Customer Success at Docket AI, to discuss the brutal reality facing the post-sale world. 

We break down why the traditional Quarterly Business Review (QBR) needs to die, why customer happiness doesn't equal renewals, and what it actually takes to transform your post-sale team from a reactive cost center into a strategic, commercial revenue engine.
Key Highlights
✓ How AI is eliminating the traditional CS admin workload 
✓ The danger of the "happy department" and vanity health scores 
✓ Why the traditional QBR is dead (and what to do instead) 
✓ Why the real go-to-market motion starts after the signature 
✓ How to train your CS team to speak "commercial" and drive revenue 
✓ The harsh truth about Gross Retention (GRR) vs. Net Retention (NRR)
If you are a founder or revenue leader wondering why your customer success team isn't actively expanding accounts and driving pipeline, this episode is the massive wake-up call you need.
Connect with LeeRon - leeronyahalomi
Sponsor Info:
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Creators and Guests

Host
Adam Jay
Co-founder & Managing Partner of Revenue Reimagined
Host
Dale Zwizinski
Managing Partner & Co-Founder of Revenue Reimagined

What is GTM Uncensored™?

Most GTM content covers the same ground. GTM Uncensored finds the operators actually in the seat and digs into what's true in today's GTM, not what sounds good.

Every guest is currently building a company, leading a revenue team, or running a GTM function inside a real business. During the show, Adam and Dale push the envelope until the real story comes out.

The show goes where most content won't: The motions that determine whether a company stays in business, or goes under.

GTM Uncensored is built for B2B revenue leaders at $5M–$100M ARR who are accountable to a number and need a real-world playbook, not philosophy.

Every episode ends with a Monday Morning Move. One specific action you can take this week, and a series of Uncensored Questions where listeners get unfiltered answers from people who've actually been there.

What we cover: Pipeline & GTM motion, post-sale architecture, CS & retention, NRR/GRR mechanics, RevOps, AI in the revenue org, executive branding, and more.

Your hosts: Adam Jay and Dale Zwizinski are co-founders of Revenue Reimagined. They didn't build a consulting firm. They flipped the fractional CRO model because strategy without execution doesn't move the needle. The questions they ask on air are the same ones they're solving inside real companies right now.

GTM Uncensored is the GTM conversations nobody else is having.