Enhancing The Guest Experience By Listening In And Showing Up (With Annie Sloan)

In this episode, we're joined by Annie Sloan of The Host Co. on all things guest experience, upsells, NRR (non rental-revenue), expansion, going from a host to a pro host and a lot more.

Enjoy!

⭐️ Links & Show Notes

• Adam Norko
• Scott Fasano
• Conrad O'Connell
• Annie Sloan
• The Host Co.

What is The Art Of Hospitality?

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building.

Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth.

Less fluff. More depth. Always practical.