In this episode, Christina King, Vice President of Revenue Cycle Operations at Nevada Heart and Vascular Center, sits down with Jakub Grajcar to explore how successful healthcare practices must prioritize people over profit. Christina discusses how to cultivate an empathetic environment for both patients and staff, and how practices can leverage technology—without losing their human touch.
We cover:
💡 The secret to thriving practices: Why prioritizing people over profits is non-negotiable
🤝 Hiring for empathy: How to spot the right candidates who will put patients first
⚙️ Integrating technology: Using AI in ways that enhance human care, not replace it
🧠 Empathy in leadership: Why it's essential for practice managers and healthcare teams
🔍 AI in healthcare: How Christina went from skeptic to advocate for AI-driven solutions
Resources mentioned:
👤 Guest: Christina King
LinkedIn:
https://www.linkedin.com/in/christinamking/
Nevada Heart and Vascular Center:
https://nevadaheart.com/
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