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What does it take to lead retail innovation when technology is evolving faster than ever? In this OFFBounds Summer Rewind, Paula Macaggi revisits her conversation with Andrew Laudato, Chief Operating Officer of The Vitamin Shoppe and author of Fostering Innovation. Andrew explains why companies do not need a separate AI strategy, but a strong business strategy that uses AI and other technologies to solve real problems and better serve customers.
The conversation explores AI agents, composable commerce, technology leadership, and how retailers can build high-performing teams prepared for constant change. Andrew also shares why curiosity is becoming one of the most valuable skills for the next generation of leaders. Recorded before many of today’s AI conversations became mainstream, this episode feels less like a prediction and more like a practical roadmap for the future of commerce.
Creators and Guests
What is OFFBounds Retail?
OFFBounds is where the world’s retail and commerce leaders go beyond headlines to talk about the decisions, strategies, and ideas shaping the future of the industry.
Every week, Paula Macaggi sits down in person with executives from leading brands, retailers, and technology companies for candid conversations about leadership, innovation, growth, and the realities behind building modern commerce businesses.
More than a traditional interview show, OFFBounds explores the human side of leadership: the risks taken, the lessons learned, the moments of reinvention, and the perspectives that rarely make it into press releases or conference stages.
Recorded in person with premium audio and video production, OFFBounds brings global commerce executives together in conversations designed to inform, challenge, and inspire the next generation of industry leaders.