The Public Sector Show by TechTables | Ep.147 End-to-End User Experience: Bracket-Busting CIO Strategies That Work with Lisa Kent, CIO, and Summer Xiao, Deputy CIO, of the City of Houston

Show Notes

🔗 Connect with Lisa: https://www.linkedin.com/in/lisa-kent-70437bb6/

🔗 Connect with Summer: https://www.linkedin.com/in/summerxiao/

🎙 About the episode

Lisa Kent, CIO, and Summer Xiao, Deputy CIO, of the City of Houston, share insights on improving customer experience and creating a culture of empathy in large organizations.

They stress the importance of learning from business units and providing them with guidance. They also discuss HR projects and critical vacancies. The speakers touch on resource management and how to handle under-resourced organizations.

Finally, they talk about continuity of operations planning and training, including updating continuity plans and conducting exercises.

🎙 Q&A Highlights

* 25:18 - Meg Hare, Accenture

* 26:26 - Chris Newport, Accenture

* 28:38 - Chris Winnek, TX Military Department

* 33:17 - Kendra Allen, Deloitte

* 36:45 - Kapil Nagpal, Nagarro

* 40:49 - Eric Carter, Quest

* 42:53 - Craig Parker, Loblolly

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Creators & Guests

Host

Joe Toste

“The Podcast Guy” | Host of The Public Sector Show by TechTables

What is The Public Sector Show by TechTables?

The Podcast & Community for Public Sector CIOs & CISOs.

Welcome to the The Public Sector Show by TechTables, featuring human-centric stories from C-level technology leaders. Hosted by Joe Toste, you'll gain valuable insights on current issues and challenges faced by top leaders.

Through interviews, speaking engagements, and live podcast tour events, we unite public sector CIOs, CTOs, CISOs, and technology leaders in fostering collaboration and meaningful connections in the ever-evolving technology landscape.