Dear Frannie: Franchise Growth, Leadership and Scaling Advice

Early flexibility is smart. Until it isn't.

In this episode, Katherine LeBlanc and James Vitrano dig into the moment every growing franchise system eventually faces: when experimentation quietly becomes inconsistency — and what it actually takes to fix it.

They open with a This or That on menu standardization versus regional flexibility, then go deep on how to know when you've let things flex too long, what to enforce first, and how to have those conversations with franchisees without damaging the trust you've built.

If your ops manual is getting bigger but your system is getting harder to run, this one is for you.

🎙️ Hosted by Katherine LeBlanc and James Vitrano 🎧 Produced by My Podcast Host — the podcast platform built for franchising.

What is Dear Frannie: Franchise Growth, Leadership and Scaling Advice?

Dear Frannie is the franchise advice column you didn't know you needed. Hosted by Katherine LeBlanc, Fractional CMO, and James Vitrano, Franchise Operator, each episode tackles one real question franchisors are quietly wrestling with - from franchisee adoption and growth friction to leadership blind spots and operational scale.

No panels. No keynote speak. No fluff. Just two people who've been inside franchise systems answering the questions brand leaders are afraid to ask out loud.

If you're a franchisor navigating the messy middle of scale - this show was made for you.

New episodes drop bi-weekly. Subscribe so you don't miss the next one.