Financial Futures

AI is no longer a thing of science fiction, nor is it the sinister figure popular culture makes it out to be. It's providing a better customer service experience through sophisticated chatbots and even making work simpler and more bearable by automating monotonous tasks in the office. In this episode of "Financial Futures," we ask FIS' Jill Mason (Director of Business Transformation, Robotics and AI for FI Payments) how AI is changing credit unions for the better and why these machines are actually improving member engagement and satisfaction.

Show Notes

AI is inching more and more into our daily lives, and one area it's having a profound impact on is our financial institutions. With its ability to learn from interactions and mimic human behavior, credit unions in particular stand to benefit the most from this rapidly advancing technology. And with uses in both customer-facing roles and behind the scenes, AI is looking set to elevate the member experience of credit unions. 

In this episode of “Financial Futures,” we find out what exactly AI is, where the technology can be deployed, and how credit unions can take advantage of it. 

Jill Mason, Director of Business Transformation, Robotics and AI for FI Payments at FIS, explains how humans and artificial intelligence will work together within institutions, what AI can do to improve security, and how machines will deepen relationships between members and credit unions. 

We'll also discuss: 
  • How AI will better account-holder experience. 
  • Why better chatbots are key to a more personal service. 
  • How FIS' AI chatbot, Mel, is already helping its customers. 
  • The areas in which credit unions can adopt AI to benefit both their employees and members. 

What is Financial Futures?

The way we move money is changing. Fast. We want control at the touch of a finger-print. We want to send money in real-time – to the other side of the world. We want everything in one place, integrated, seamless and on our devices. Ubiquitous, embedded, fast, standardized, frictionless and secure. Global finance trends are hurling towards a unanimous conclusion.

These are our Financial Futures.

Each episode, we size up the bleeding edge of fintech innovation and explore the trends that are already transforming the way the world pays, banks and invests across the globe. And the mechanisms we’ll need to prosper in this brave new landscape.

Is the world’s technology up to the challenge? Are we?