AI is no longer a thing of science fiction, nor is it the sinister figure popular culture makes it out to be. It's providing a better customer service experience through sophisticated chatbots and even making work simpler and more bearable by automating monotonous tasks in the office. In this episode of "Financial Futures," we ask FIS' Jill Mason (Director of Business Transformation, Robotics and AI for FI Payments) how AI is changing credit unions for the better and why these machines are actually improving member engagement and satisfaction.
The way we move money is changing. Fast. We want control at the touch of a finger-print. We want to send money in real-time – to the other side of the world. We want everything in one place, integrated, seamless and on our devices. Ubiquitous, embedded, fast, standardized, frictionless and secure. Global finance trends are hurling towards a unanimous conclusion.
These are our Financial Futures.
Each episode, we size up the bleeding edge of fintech innovation and explore the trends that are already transforming the way the world pays, banks and invests across the globe. And the mechanisms we’ll need to prosper in this brave new landscape.
Is the world’s technology up to the challenge? Are we?