Labor is one of the biggest costs in this industry. In Part 2 of our Remotely+ series, Jason Burns and co-founders Steve Schoeffler and Matt Cohen get into the economics, exactly how the savings work and where the up to 70% actually comes from.
The founders break down the real math. A customer service or dispatch role runs a flat $2,400 to $2,500 a month through Remotely+, roughly $30,000 a year, with nothing on top. The same role hired domestically can cost $60,000 to $65,000 in salary, plus another 15 to 20% in burden for health insurance, workers comp, and tax match, pushing it past $70,000. That's before the cost they say almost nobody calculates: turnover. Rehiring, job postings, interview time, retraining, and fighting unemployment claims all add up, and none of it shows in the sticker price. They also share why retention on remote professionals has run significantly higher.
The founders walk through the roles they place, from customer service and dispatch to digital marketing, bookkeeping, and even software and CRM specialists, their multi-level vetting and English proficiency testing, and the fact that there's no upfront fee and no obligation if a client doesn't hire anyone.
If back office costs or constant turnover are draining your operation, this episode shows you the alternative and the numbers behind it.
Guests: Steve Schoeffler and Matt Cohen, co-founders of Remotely+
Listen to more episodes of the Last2First Podcast, and find the full video version on the Last2First YouTube channel.
What is Last2First Podcast?
Welcome to Last 2 First, the podcast dedicated to exploring the final mile in logistics and the unique challenges faced by business owners in this vital industry. Each episode features insightful conversations with industry experts, entrepreneurs, and thought leaders who share their experiences, strategies, and innovations shaping the future of final mile delivery.
Join us as we dive into topics like optimizing delivery routes, enhancing customer satisfaction, navigating regulatory hurdles, and leveraging technology for efficiency. Whether you're a seasoned logistics professional or a business owner looking to improve your operations, Last 2 First offers valuable insights and actionable advice to help you lead your business to success.
Tune in and discover how to turn the last mile into your first priority!