{"version":"1.0.0","segments":[{"speaker":"Narrator","startTime":7.56,"endTime":10.29,"body":"Welcome to the IT"},{"speaker":"Narrator","startTime":7.56,"endTime":10.29,"body":"Matters podcast, where we"},{"speaker":"Narrator","startTime":10.29,"endTime":13.92,"body":"explore why IT matters and"},{"speaker":"Narrator","startTime":10.29,"endTime":13.92,"body":"matters pertaining to IT."},{"speaker":"Keith Hawkey","startTime":16.89,"endTime":20.55,"body":"Welcome to the IT"},{"speaker":"Keith Hawkey","startTime":16.89,"endTime":20.55,"body":"Matters podcast number 16, where"},{"speaker":"Keith Hawkey","startTime":20.55,"endTime":24.51,"body":"we give the spotlight to the"},{"speaker":"Keith Hawkey","startTime":20.55,"endTime":24.51,"body":"unsung hero saving the day in IT"},{"speaker":"Keith Hawkey","startTime":24.51,"endTime":29.34,"body":"one password reset at a time."},{"speaker":"Keith Hawkey","startTime":24.51,"endTime":29.34,"body":"Today our guest is Ryan Lee."},{"speaker":"Keith Hawkey","startTime":29.34,"endTime":33.72,"body":"He's the new appointed director"},{"speaker":"Keith Hawkey","startTime":29.34,"endTime":33.72,"body":"of IT of allegiance group. And"},{"speaker":"Keith Hawkey","startTime":33.72,"endTime":38.01,"body":"he started his intrepid journey"},{"speaker":"Keith Hawkey","startTime":33.72,"endTime":38.01,"body":"as application developer in 2010"},{"speaker":"Keith Hawkey","startTime":38.01,"endTime":41.94,"body":"at Bobcat company. He's been a"},{"speaker":"Keith Hawkey","startTime":38.01,"endTime":41.94,"body":"part of multiple mergers and"},{"speaker":"Keith Hawkey","startTime":41.94,"endTime":45.18,"body":"acquisitions, which are always"},{"speaker":"Keith Hawkey","startTime":41.94,"endTime":45.18,"body":"fun and challenging for the IT"},{"speaker":"Keith Hawkey","startTime":45.18,"endTime":49.32,"body":"leader. Today we discuss how to"},{"speaker":"Keith Hawkey","startTime":45.18,"endTime":49.32,"body":"plan and formalize a process"},{"speaker":"Keith Hawkey","startTime":49.32,"endTime":53.19,"body":"when m\u0026a arises. Ryan, welcome"},{"speaker":"Keith Hawkey","startTime":49.32,"endTime":53.19,"body":"to the IT Matters podcast."},{"speaker":"Ryan Lee","startTime":53.85,"endTime":56.34,"body":"Hey, Keith, thanks for"},{"speaker":"Ryan Lee","startTime":53.85,"endTime":56.34,"body":"having me on. Awesome to be here"},{"speaker":"Ryan Lee","startTime":56.34,"endTime":56.76,"body":"today."},{"speaker":"Keith Hawkey","startTime":56.939,"endTime":59.579,"body":"Yeah, we're happy"},{"speaker":"Keith Hawkey","startTime":56.939,"endTime":59.579,"body":"to have you on as well. But"},{"speaker":"Keith Hawkey","startTime":59.609,"endTime":64.199,"body":"first, before we get into the"},{"speaker":"Keith Hawkey","startTime":59.609,"endTime":64.199,"body":"fun details of m\u0026a, we'd like to"},{"speaker":"Keith Hawkey","startTime":64.199,"endTime":69.629,"body":"run something we call running"},{"speaker":"Keith Hawkey","startTime":64.199,"endTime":69.629,"body":"discovery. So this is where I"},{"speaker":"Keith Hawkey","startTime":69.629,"endTime":73.649,"body":"asked you three nerdy questions"},{"speaker":"Keith Hawkey","startTime":69.629,"endTime":73.649,"body":"to test your chops. Are you"},{"speaker":"Keith Hawkey","startTime":73.649,"endTime":74.699,"body":"ready for the challenge?"},{"speaker":"Ryan Lee","startTime":74.85,"endTime":75.87,"body":"Yeah, definitely."},{"speaker":"Keith Hawkey","startTime":76.86,"endTime":80.94,"body":"Okay, so question"},{"speaker":"Keith Hawkey","startTime":76.86,"endTime":80.94,"body":"number one, what is the most"},{"speaker":"Keith Hawkey","startTime":80.97,"endTime":86.13,"body":"innovative, in your mind, most"},{"speaker":"Keith Hawkey","startTime":80.97,"endTime":86.13,"body":"innovative IT technology that"},{"speaker":"Keith Hawkey","startTime":86.13,"endTime":87.84,"body":"has occurred over the past five"},{"speaker":"Keith Hawkey","startTime":86.13,"endTime":87.84,"body":"years?"},{"speaker":"Ryan Lee","startTime":88.56,"endTime":90.78,"body":"Well, you know, the"},{"speaker":"Ryan Lee","startTime":88.56,"endTime":90.78,"body":"obvious answer, there's always"},{"speaker":"Ryan Lee","startTime":90.78,"endTime":93.57,"body":"going to be artificial"},{"speaker":"Ryan Lee","startTime":90.78,"endTime":93.57,"body":"intelligence. Right. So that's"},{"speaker":"Ryan Lee","startTime":93.57,"endTime":97.71,"body":"what pretty much anyone's gonna"},{"speaker":"Ryan Lee","startTime":93.57,"endTime":97.71,"body":"pick recently. I'm sure it's"},{"speaker":"Ryan Lee","startTime":97.71,"endTime":101.31,"body":"overused and overplayed, so I"},{"speaker":"Ryan Lee","startTime":97.71,"endTime":101.31,"body":"will go that route. But in the"},{"speaker":"Ryan Lee","startTime":101.31,"endTime":104.97,"body":"last five years, to me, it's not"},{"speaker":"Ryan Lee","startTime":101.31,"endTime":104.97,"body":"so much about the technology"},{"speaker":"Ryan Lee","startTime":104.97,"endTime":109.23,"body":"really, as it is about the focus"},{"speaker":"Ryan Lee","startTime":104.97,"endTime":109.23,"body":"that people are taking just on"},{"speaker":"Ryan Lee","startTime":109.23,"endTime":112.83,"body":"learning and building out their"},{"speaker":"Ryan Lee","startTime":109.23,"endTime":112.83,"body":"teams in general. So it's no"},{"speaker":"Ryan Lee","startTime":112.83,"endTime":117.78,"body":"longer just a process of on the"},{"speaker":"Ryan Lee","startTime":112.83,"endTime":117.78,"body":"job training or trying to figure"},{"speaker":"Ryan Lee","startTime":117.78,"endTime":120.96,"body":"it out, when an emergency"},{"speaker":"Ryan Lee","startTime":117.78,"endTime":120.96,"body":"happens. So to me, really, the"},{"speaker":"Ryan Lee","startTime":120.96,"endTime":124.11,"body":"most innovative technology will"},{"speaker":"Ryan Lee","startTime":120.96,"endTime":124.11,"body":"be a platform of technologies"},{"speaker":"Ryan Lee","startTime":124.11,"endTime":128.22,"body":"from LinkedIn Learning to Udemy,"},{"speaker":"Ryan Lee","startTime":124.11,"endTime":128.22,"body":"to Pluralsight, to whatever"},{"speaker":"Ryan Lee","startTime":128.22,"endTime":131.1,"body":"other platform of choice you're"},{"speaker":"Ryan Lee","startTime":128.22,"endTime":131.1,"body":"using to just gain knowledge and"},{"speaker":"Ryan Lee","startTime":131.1,"endTime":134.43,"body":"skill set. So any other day,"},{"speaker":"Ryan Lee","startTime":131.1,"endTime":134.43,"body":"there's going to be an ever"},{"speaker":"Ryan Lee","startTime":134.43,"endTime":140.79,"body":"changing, just evolving"},{"speaker":"Ryan Lee","startTime":134.43,"endTime":140.79,"body":"ecosystem of systems and"},{"speaker":"Ryan Lee","startTime":140.91,"endTime":144.57,"body":"software that you're never going"},{"speaker":"Ryan Lee","startTime":140.91,"endTime":144.57,"body":"to be the expert on. But having"},{"speaker":"Ryan Lee","startTime":144.6,"endTime":147.45,"body":"some of those platforms to"},{"speaker":"Ryan Lee","startTime":144.6,"endTime":147.45,"body":"leverage to really learn stuff"},{"speaker":"Ryan Lee","startTime":147.45,"endTime":151.62,"body":"about them is to me what's"},{"speaker":"Ryan Lee","startTime":147.45,"endTime":151.62,"body":"making cutting edge changes in"},{"speaker":"Ryan Lee","startTime":151.62,"endTime":152.85,"body":"the IT group as a whole."},{"speaker":"Keith Hawkey","startTime":153.84,"endTime":155.7,"body":"That's great"},{"speaker":"Keith Hawkey","startTime":153.84,"endTime":155.7,"body":"answer. It's not the technology."},{"speaker":"Keith Hawkey","startTime":155.7,"endTime":156.36,"body":"It's the people."},{"speaker":"Ryan Lee","startTime":156.69,"endTime":158.13,"body":"Yeah, exactly."},{"speaker":"Keith Hawkey","startTime":158.13,"endTime":160.89,"body":"And the focus."},{"speaker":"Keith Hawkey","startTime":158.13,"endTime":160.89,"body":"Okay, question number two,"},{"speaker":"Keith Hawkey","startTime":161.61,"endTime":165.6,"body":"favorite video game growing up,"},{"speaker":"Keith Hawkey","startTime":161.61,"endTime":165.6,"body":"if you've, if you have one."},{"speaker":"Ryan Lee","startTime":165.72,"endTime":169.53,"body":"This will probably"},{"speaker":"Ryan Lee","startTime":165.72,"endTime":169.53,"body":"date me quite a bit, but mario"},{"speaker":"Ryan Lee","startTime":169.53,"endTime":172.53,"body":"world coming out. So l'll"},{"speaker":"Ryan Lee","startTime":169.53,"endTime":172.53,"body":"preface this by saying, I'm a"},{"speaker":"Ryan Lee","startTime":172.53,"endTime":177.96,"body":"second. I'm a younger brother."},{"speaker":"Ryan Lee","startTime":172.53,"endTime":177.96,"body":"So I was always Luigi. But Mario"},{"speaker":"Ryan Lee","startTime":177.96,"endTime":181.2,"body":"World growing up was some of my"},{"speaker":"Ryan Lee","startTime":177.96,"endTime":181.2,"body":"fondest memories. So there was"},{"speaker":"Ryan Lee","startTime":181.2,"endTime":185.04,"body":"two games that we played just"},{"speaker":"Ryan Lee","startTime":181.2,"endTime":185.04,"body":"religiously, all summer long, I"},{"speaker":"Ryan Lee","startTime":185.04,"endTime":187.44,"body":"lived out in the country. So if"},{"speaker":"Ryan Lee","startTime":185.04,"endTime":187.44,"body":"you can imagine there's not a"},{"speaker":"Ryan Lee","startTime":187.44,"endTime":191.34,"body":"lot of opportunities for things"},{"speaker":"Ryan Lee","startTime":187.44,"endTime":191.34,"body":"to catch your interest other"},{"speaker":"Ryan Lee","startTime":191.34,"endTime":195.63,"body":"than using your imagination, or"},{"speaker":"Ryan Lee","startTime":191.34,"endTime":195.63,"body":"lots and lots of chores. Herding"},{"speaker":"Ryan Lee","startTime":195.63,"endTime":198.42,"body":"cows, you know, helping out in"},{"speaker":"Ryan Lee","startTime":195.63,"endTime":198.42,"body":"the field, doing whatever there"},{"speaker":"Ryan Lee","startTime":198.42,"endTime":202.53,"body":"is. So having some of those"},{"speaker":"Ryan Lee","startTime":198.42,"endTime":202.53,"body":"gaming systems at the house when"},{"speaker":"Ryan Lee","startTime":202.53,"endTime":205.56,"body":"you had some downtime was"},{"speaker":"Ryan Lee","startTime":202.53,"endTime":205.56,"body":"amazing. So we played Super"},{"speaker":"Ryan Lee","startTime":205.56,"endTime":211.56,"body":"Mario World, on the SNES, we"},{"speaker":"Ryan Lee","startTime":205.56,"endTime":211.56,"body":"never quite made it to the"},{"speaker":"Ryan Lee","startTime":211.65,"endTime":215.37,"body":"regular Nintendo system. We we"},{"speaker":"Ryan Lee","startTime":211.65,"endTime":215.37,"body":"banked for enough years. But"},{"speaker":"Ryan Lee","startTime":215.37,"endTime":218.1,"body":"finally, the when the SNES came"},{"speaker":"Ryan Lee","startTime":215.37,"endTime":218.1,"body":"out, we were able to get that"},{"speaker":"Ryan Lee","startTime":218.1,"endTime":222.84,"body":"one. But myself and my brother"},{"speaker":"Ryan Lee","startTime":218.1,"endTime":222.84,"body":"played that for hours on end"},{"speaker":"Ryan Lee","startTime":222.84,"endTime":225.63,"body":"every summer, especially when"},{"speaker":"Ryan Lee","startTime":222.84,"endTime":225.63,"body":"the chore load was a little"},{"speaker":"Ryan Lee","startTime":225.63,"endTime":229.86,"body":"lighter. And we go through that"},{"speaker":"Ryan Lee","startTime":225.63,"endTime":229.86,"body":"we'd put hours and hours and"},{"speaker":"Ryan Lee","startTime":229.86,"endTime":232.98,"body":"whenever it got hard, I always"},{"speaker":"Ryan Lee","startTime":229.86,"endTime":232.98,"body":"had to give up because I'm just"},{"speaker":"Ryan Lee","startTime":232.98,"endTime":236.16,"body":"not very good at video games."},{"speaker":"Ryan Lee","startTime":232.98,"endTime":236.16,"body":"And that was where I focused on"},{"speaker":"Ryan Lee","startTime":236.88,"endTime":239.04,"body":"being the team player, if you"},{"speaker":"Ryan Lee","startTime":236.88,"endTime":239.04,"body":"will, letting my brother take"},{"speaker":"Ryan Lee","startTime":239.04,"endTime":240.99,"body":"over and say, \"Hey, I need you"},{"speaker":"Ryan Lee","startTime":239.04,"endTime":240.99,"body":"to beat this higher part of the"},{"speaker":"Ryan Lee","startTime":240.99,"endTime":244.26,"body":"level\". And then the other one"},{"speaker":"Ryan Lee","startTime":240.99,"endTime":244.26,"body":"that I really loved was Zelda."},{"speaker":"Ryan Lee","startTime":244.26,"endTime":249.06,"body":"So between Mario and Zelda,"},{"speaker":"Ryan Lee","startTime":244.26,"endTime":249.06,"body":"those were those were games that"},{"speaker":"Ryan Lee","startTime":249.06,"endTime":253.23,"body":"I just, I'm still in love with"},{"speaker":"Ryan Lee","startTime":249.06,"endTime":253.23,"body":"today. There's a lot of"},{"speaker":"Ryan Lee","startTime":253.23,"endTime":257.97,"body":"nostalgia there. You know, the"},{"speaker":"Ryan Lee","startTime":253.23,"endTime":257.97,"body":"kids nowadays have whatever the"},{"speaker":"Ryan Lee","startTime":258.0,"endTime":262.86,"body":"newest Nintendo system is, the"},{"speaker":"Ryan Lee","startTime":258.0,"endTime":262.86,"body":"switch, and I make sure to buy"},{"speaker":"Ryan Lee","startTime":262.86,"endTime":265.14,"body":"all those games for them. Not"},{"speaker":"Ryan Lee","startTime":262.86,"endTime":265.14,"body":"because they ask for them, but"},{"speaker":"Ryan Lee","startTime":265.14,"endTime":267.9,"body":"just because I want to live"},{"speaker":"Ryan Lee","startTime":265.14,"endTime":267.9,"body":"vicariously through them these"},{"speaker":"Ryan Lee","startTime":267.9,"endTime":268.41,"body":"days."},{"speaker":"Keith Hawkey","startTime":268.74,"endTime":273.36,"body":"Yeah, right. Yeah,"},{"speaker":"Keith Hawkey","startTime":268.74,"endTime":273.36,"body":"spending entire summers playing"},{"speaker":"Keith Hawkey","startTime":273.39,"endTime":278.1,"body":"video games. Man, those were the"},{"speaker":"Keith Hawkey","startTime":273.39,"endTime":278.1,"body":"days, those definitely were the"},{"speaker":"Keith Hawkey","startTime":278.1,"endTime":278.46,"body":"days."},{"speaker":"Ryan Lee","startTime":278.87,"endTime":281.24,"body":"Lack of"},{"speaker":"Ryan Lee","startTime":278.87,"endTime":281.24,"body":"responsibility, all the free"},{"speaker":"Ryan Lee","startTime":281.24,"endTime":286.1,"body":"time in the world, and yeah,"},{"speaker":"Ryan Lee","startTime":281.24,"endTime":286.1,"body":"just that, just that ability to"},{"speaker":"Ryan Lee","startTime":286.1,"endTime":289.82,"body":"focus on that one thing to the"},{"speaker":"Ryan Lee","startTime":286.1,"endTime":289.82,"body":"exclusion of all else, very"},{"speaker":"Ryan Lee","startTime":289.82,"endTime":290.45,"body":"entertaining."},{"speaker":"Keith Hawkey","startTime":290.93,"endTime":294.86,"body":"I have a funny"},{"speaker":"Keith Hawkey","startTime":290.93,"endTime":294.86,"body":"story about video games. When I"},{"speaker":"Keith Hawkey","startTime":294.86,"endTime":297.86,"body":"was in middle school or high"},{"speaker":"Keith Hawkey","startTime":294.86,"endTime":297.86,"body":"school, this is about the time"},{"speaker":"Keith Hawkey","startTime":297.86,"endTime":303.17,"body":"that World of Warcraft was very"},{"speaker":"Keith Hawkey","startTime":297.86,"endTime":303.17,"body":"popular, and the wireless router"},{"speaker":"Keith Hawkey","startTime":303.17,"endTime":310.01,"body":"for our house was underneath my"},{"speaker":"Keith Hawkey","startTime":303.17,"endTime":310.01,"body":"parents bed. So I got into the"},{"speaker":"Keith Hawkey","startTime":310.04,"endTime":314.06,"body":"mischievous habit of sneaking up"},{"speaker":"Keith Hawkey","startTime":310.04,"endTime":314.06,"body":"into the computer room in the"},{"speaker":"Keith Hawkey","startTime":314.06,"endTime":316.97,"body":"middle of the night and getting"},{"speaker":"Keith Hawkey","startTime":314.06,"endTime":316.97,"body":"some gaming in and instead of"},{"speaker":"Keith Hawkey","startTime":316.97,"endTime":320.57,"body":"sleeping, flying into the sun,"},{"speaker":"Keith Hawkey","startTime":316.97,"endTime":320.57,"body":"and then I go and go to bed and"},{"speaker":"Keith Hawkey","startTime":320.93,"endTime":324.26,"body":"not be able to function the next"},{"speaker":"Keith Hawkey","startTime":320.93,"endTime":324.26,"body":"day in school, but so my parents"},{"speaker":"Keith Hawkey","startTime":324.26,"endTime":327.08,"body":"caught on to this, and they"},{"speaker":"Keith Hawkey","startTime":324.26,"endTime":327.08,"body":"would turn off the Wi Fi, and"},{"speaker":"Keith Hawkey","startTime":327.08,"endTime":331.94,"body":"they cut it off. And it's under"},{"speaker":"Keith Hawkey","startTime":327.08,"endTime":331.94,"body":"their bed. So I would basically"},{"speaker":"Keith Hawkey","startTime":331.97,"endTime":336.98,"body":"Mission Impossible style, sneak"},{"speaker":"Keith Hawkey","startTime":331.97,"endTime":336.98,"body":"in the middle of night, sneak"},{"speaker":"Keith Hawkey","startTime":337.01,"endTime":340.64,"body":"into the room, go crawl"},{"speaker":"Keith Hawkey","startTime":337.01,"endTime":340.64,"body":"underneath the bed, turn the Wi"},{"speaker":"Keith Hawkey","startTime":340.64,"endTime":345.41,"body":"Fi on, come out, do my stuff,"},{"speaker":"Keith Hawkey","startTime":340.64,"endTime":345.41,"body":"and then turn it back off before"},{"speaker":"Keith Hawkey","startTime":345.41,"endTime":350.87,"body":"the morning. This was my, this"},{"speaker":"Keith Hawkey","startTime":345.41,"endTime":350.87,"body":"is how I learned to be a secret"},{"speaker":"Keith Hawkey","startTime":350.87,"endTime":351.65,"body":"agent but,"},{"speaker":"Ryan Lee","startTime":352.29,"endTime":356.4,"body":"Just doing the army"},{"speaker":"Ryan Lee","startTime":352.29,"endTime":356.4,"body":"crawl into the room, if the door"},{"speaker":"Ryan Lee","startTime":356.4,"endTime":358.92,"body":"squeaks, opening it a little bit"},{"speaker":"Ryan Lee","startTime":356.4,"endTime":358.92,"body":"waiting for the sqeak to happen"},{"speaker":"Ryan Lee","startTime":358.92,"endTime":361.59,"body":"then make sure everybody falls"},{"speaker":"Ryan Lee","startTime":358.92,"endTime":361.59,"body":"back into a deep sleep and then"},{"speaker":"Ryan Lee","startTime":361.59,"endTime":362.67,"body":"proceeding again."},{"speaker":"Keith Hawkey","startTime":363.33,"endTime":367.38,"body":"It was heart"},{"speaker":"Keith Hawkey","startTime":363.33,"endTime":367.38,"body":"pounding, but you know, you"},{"speaker":"Keith Hawkey","startTime":367.38,"endTime":371.7,"body":"know, I guess it was I guess in"},{"speaker":"Keith Hawkey","startTime":367.38,"endTime":371.7,"body":"my mind it was worth it to grind"},{"speaker":"Keith Hawkey","startTime":371.7,"endTime":373.59,"body":"out four bars of XP and then,"},{"speaker":"Ryan Lee","startTime":375.57,"endTime":377.76,"body":"You got to work on,"},{"speaker":"Ryan Lee","startTime":375.57,"endTime":377.76,"body":"you got to make sure that your"},{"speaker":"Ryan Lee","startTime":378.99,"endTime":383.55,"body":"firemen more experienced with"},{"speaker":"Ryan Lee","startTime":378.99,"endTime":383.55,"body":"the best of them, right? What"},{"speaker":"Ryan Lee","startTime":383.55,"endTime":387.03,"body":"was your character of choice"},{"speaker":"Ryan Lee","startTime":383.55,"endTime":387.03,"body":"then or your? So I never played"},{"speaker":"Ryan Lee","startTime":387.03,"endTime":391.29,"body":"WOW, but most of my friends did,"},{"speaker":"Ryan Lee","startTime":387.03,"endTime":391.29,"body":"so I know a lot about it, I just"},{"speaker":"Ryan Lee","startTime":391.32,"endTime":393.42,"body":"am not super experienced"},{"speaker":"Ryan Lee","startTime":391.32,"endTime":393.42,"body":"personally in it. But what was"},{"speaker":"Ryan Lee","startTime":393.42,"endTime":396.39,"body":"your, it's not character choice,"},{"speaker":"Ryan Lee","startTime":393.42,"endTime":396.39,"body":"type your what"},{"speaker":"Keith Hawkey","startTime":397.65,"endTime":402.84,"body":"I was an undead"},{"speaker":"Keith Hawkey","startTime":397.65,"endTime":402.84,"body":"mage. And I did that there were"},{"speaker":"Keith Hawkey","startTime":402.87,"endTime":408.06,"body":"a couple of the classes I liked."},{"speaker":"Keith Hawkey","startTime":402.87,"endTime":408.06,"body":"But the mage gain the ability"},{"speaker":"Keith Hawkey","startTime":408.06,"endTime":411.96,"body":"blink at level 20, which allows"},{"speaker":"Keith Hawkey","startTime":408.06,"endTime":411.96,"body":"you to teleport might be 20, 30"},{"speaker":"Keith Hawkey","startTime":411.96,"endTime":416.85,"body":"feet in front of you. And that"},{"speaker":"Keith Hawkey","startTime":411.96,"endTime":416.85,"body":"was the quickest way to get"},{"speaker":"Keith Hawkey","startTime":416.88,"endTime":420.06,"body":"around maps because there are"},{"speaker":"Keith Hawkey","startTime":416.88,"endTime":420.06,"body":"very few other classes that"},{"speaker":"Keith Hawkey","startTime":420.06,"endTime":423.57,"body":"could move and you couldn't buy"},{"speaker":"Keith Hawkey","startTime":420.06,"endTime":423.57,"body":"a horse or you couldn't do that"},{"speaker":"Keith Hawkey","startTime":423.57,"endTime":427.14,"body":"until way later in the game. So"},{"speaker":"Keith Hawkey","startTime":423.57,"endTime":427.14,"body":"I ended up just going with a"},{"speaker":"Keith Hawkey","startTime":427.14,"endTime":430.71,"body":"mage because I could move around"},{"speaker":"Keith Hawkey","startTime":427.14,"endTime":430.71,"body":"the map quicker. And I can just"},{"speaker":"Keith Hawkey","startTime":430.71,"endTime":437.31,"body":"burst people down quicker and it"},{"speaker":"Keith Hawkey","startTime":430.71,"endTime":437.31,"body":"just caught on. Yeah, lots of"},{"speaker":"Keith Hawkey","startTime":437.31,"endTime":442.8,"body":"fun with that. Last question."},{"speaker":"Keith Hawkey","startTime":437.31,"endTime":442.8,"body":"Your funniest day in IT?"},{"speaker":"Ryan Lee","startTime":442.62,"endTime":446.37,"body":"There's a lot of"},{"speaker":"Ryan Lee","startTime":442.62,"endTime":446.37,"body":"those. Most of the days usually"},{"speaker":"Ryan Lee","startTime":446.88,"endTime":449.91,"body":"are one of those, well we've"},{"speaker":"Ryan Lee","startTime":446.88,"endTime":449.91,"body":"been here for the last 30 hours"},{"speaker":"Ryan Lee","startTime":449.91,"endTime":452.94,"body":"straight because of some"},{"speaker":"Ryan Lee","startTime":449.91,"endTime":452.94,"body":"emergency and everything that's"},{"speaker":"Ryan Lee","startTime":452.94,"endTime":456.87,"body":"funny is likely only funny to us"},{"speaker":"Ryan Lee","startTime":452.94,"endTime":456.87,"body":"because we're sleep deprived, we"},{"speaker":"Ryan Lee","startTime":456.87,"endTime":460.26,"body":"have more caffeine and nicotine"},{"speaker":"Ryan Lee","startTime":456.87,"endTime":460.26,"body":"than we know what to do with and"},{"speaker":"Ryan Lee","startTime":460.74,"endTime":464.88,"body":"we're, you know, on a adrenaline"},{"speaker":"Ryan Lee","startTime":460.74,"endTime":464.88,"body":"high from being stressed out on"},{"speaker":"Ryan Lee","startTime":464.88,"endTime":468.87,"body":"some production system being"},{"speaker":"Ryan Lee","startTime":464.88,"endTime":468.87,"body":"down for hours and hours. But"},{"speaker":"Ryan Lee","startTime":469.53,"endTime":475.08,"body":"let's see, as far as the"},{"speaker":"Ryan Lee","startTime":469.53,"endTime":475.08,"body":"funniest, let me think on that"},{"speaker":"Ryan Lee","startTime":475.08,"endTime":478.41,"body":"for a second. So as far as the"},{"speaker":"Ryan Lee","startTime":475.08,"endTime":478.41,"body":"funniest story that we've ever"},{"speaker":"Ryan Lee","startTime":478.41,"endTime":487.89,"body":"had. Okay, so not extremely"},{"speaker":"Ryan Lee","startTime":478.41,"endTime":487.89,"body":"appropriate, I won't give you"},{"speaker":"Ryan Lee","startTime":487.89,"endTime":490.98,"body":"the details on what I was"},{"speaker":"Ryan Lee","startTime":487.89,"endTime":490.98,"body":"labeling, but anyone that knows"},{"speaker":"Ryan Lee","startTime":490.98,"endTime":497.61,"body":"me and has worked with me, knows"},{"speaker":"Ryan Lee","startTime":490.98,"endTime":497.61,"body":"that I like to have systems and"},{"speaker":"Ryan Lee","startTime":497.61,"endTime":500.64,"body":"standards in place, right? So I"},{"speaker":"Ryan Lee","startTime":497.61,"endTime":500.64,"body":"come from a manufacturing"},{"speaker":"Ryan Lee","startTime":500.64,"endTime":504.24,"body":"background, obviously, my first"},{"speaker":"Ryan Lee","startTime":500.64,"endTime":504.24,"body":"job at Bobcat really taught me"},{"speaker":"Ryan Lee","startTime":504.24,"endTime":507.03,"body":"that there's a there's a five"},{"speaker":"Ryan Lee","startTime":504.24,"endTime":507.03,"body":"best strategy, you know,"},{"speaker":"Ryan Lee","startTime":507.39,"endTime":514.02,"body":"straighten, sort, standardize."},{"speaker":"Ryan Lee","startTime":507.39,"endTime":514.02,"body":"I'm missing a couple of them,"},{"speaker":"Ryan Lee","startTime":514.17,"endTime":516.78,"body":"they'll come to me in a little"},{"speaker":"Ryan Lee","startTime":514.17,"endTime":516.78,"body":"bit. But essentially, you know,"},{"speaker":"Ryan Lee","startTime":516.78,"endTime":519.12,"body":"everything has a place and"},{"speaker":"Ryan Lee","startTime":516.78,"endTime":519.12,"body":"everything should be in that"},{"speaker":"Ryan Lee","startTime":519.12,"endTime":523.26,"body":"place. And so labeling is a big"},{"speaker":"Ryan Lee","startTime":519.12,"endTime":523.26,"body":"part of that. I like to label"},{"speaker":"Ryan Lee","startTime":523.26,"endTime":526.53,"body":"things. When I'm working late at"},{"speaker":"Ryan Lee","startTime":523.26,"endTime":526.53,"body":"night on a project that's been"},{"speaker":"Ryan Lee","startTime":526.53,"endTime":529.56,"body":"going on for a long time and I"},{"speaker":"Ryan Lee","startTime":526.53,"endTime":529.56,"body":"work with a lot of people that"},{"speaker":"Ryan Lee","startTime":529.56,"endTime":534.63,"body":"I'm really close with. Sometimes"},{"speaker":"Ryan Lee","startTime":529.56,"endTime":534.63,"body":"I might pull a few pranks on"},{"speaker":"Ryan Lee","startTime":536.04,"endTime":538.62,"body":"some of the different folks I'm"},{"speaker":"Ryan Lee","startTime":536.04,"endTime":538.62,"body":"working with. So I have this"},{"speaker":"Ryan Lee","startTime":538.62,"endTime":541.44,"body":"label gun going, I'm on a"},{"speaker":"Ryan Lee","startTime":538.62,"endTime":541.44,"body":"conference call with Microsoft,"},{"speaker":"Ryan Lee","startTime":541.65,"endTime":543.78,"body":"we've been on the phone for I"},{"speaker":"Ryan Lee","startTime":541.65,"endTime":543.78,"body":"don't know, three hours at this"},{"speaker":"Ryan Lee","startTime":543.78,"endTime":547.17,"body":"point as they're troubleshooting"},{"speaker":"Ryan Lee","startTime":543.78,"endTime":547.17,"body":"certain things relating to an"},{"speaker":"Ryan Lee","startTime":547.17,"endTime":551.19,"body":"exchange failure that was"},{"speaker":"Ryan Lee","startTime":547.17,"endTime":551.19,"body":"happening. And so I'm proceeding"},{"speaker":"Ryan Lee","startTime":551.19,"endTime":553.38,"body":"to label stuff just because I"},{"speaker":"Ryan Lee","startTime":551.19,"endTime":553.38,"body":"have free time and I don't need"},{"speaker":"Ryan Lee","startTime":553.38,"endTime":557.61,"body":"to focus 100% on what I'm doing."},{"speaker":"Ryan Lee","startTime":553.38,"endTime":557.61,"body":"So I label, you know, my stapler"},{"speaker":"Ryan Lee","startTime":557.61,"endTime":562.08,"body":"area, my tape area and all that"},{"speaker":"Ryan Lee","startTime":557.61,"endTime":562.08,"body":"stuff and box it all off like we"},{"speaker":"Ryan Lee","startTime":562.44,"endTime":565.56,"body":"like we do, and eventually I ran"},{"speaker":"Ryan Lee","startTime":562.44,"endTime":565.56,"body":"out of things to label so I"},{"speaker":"Ryan Lee","startTime":566.4,"endTime":569.31,"body":"start labeling just humorous"},{"speaker":"Ryan Lee","startTime":566.4,"endTime":569.31,"body":"things. So I walk around"},{"speaker":"Ryan Lee","startTime":569.31,"endTime":572.01,"body":"everybody's desk and everybody's"},{"speaker":"Ryan Lee","startTime":569.31,"endTime":572.01,"body":"mouse gets labeled as mouse."},{"speaker":"Ryan Lee","startTime":572.01,"endTime":574.56,"body":"Everybody's keyboard gets"},{"speaker":"Ryan Lee","startTime":572.01,"endTime":574.56,"body":"labeled as keyboard, which in"},{"speaker":"Ryan Lee","startTime":574.56,"endTime":577.95,"body":"and of itself isn't super funny,"},{"speaker":"Ryan Lee","startTime":574.56,"endTime":577.95,"body":"but when you come into work the"},{"speaker":"Ryan Lee","startTime":577.95,"endTime":580.56,"body":"next day and literally"},{"speaker":"Ryan Lee","startTime":577.95,"endTime":580.56,"body":"everything that you own has been"},{"speaker":"Ryan Lee","startTime":580.56,"endTime":584.43,"body":"labeled with the very obvious"},{"speaker":"Ryan Lee","startTime":580.56,"endTime":584.43,"body":"thing that it is, so this is my"},{"speaker":"Ryan Lee","startTime":584.43,"endTime":588.45,"body":"mouse, my keyboard labeled as"},{"speaker":"Ryan Lee","startTime":584.43,"endTime":588.45,"body":"keyboard or, you know, Joe's"},{"speaker":"Ryan Lee","startTime":588.45,"endTime":596.4,"body":"keyboard. I had yeah, there was"},{"speaker":"Ryan Lee","startTime":588.45,"endTime":596.4,"body":"some other items that I gave"},{"speaker":"Ryan Lee","startTime":596.43,"endTime":602.64,"body":"maybe more inappropriate names"},{"speaker":"Ryan Lee","startTime":596.43,"endTime":602.64,"body":"to or but label all those for"},{"speaker":"Ryan Lee","startTime":602.64,"endTime":605.64,"body":"everybody in my immediate"},{"speaker":"Ryan Lee","startTime":602.64,"endTime":605.64,"body":"vicinity. So they come back in"},{"speaker":"Ryan Lee","startTime":605.64,"endTime":608.97,"body":"the next day and there's just"},{"speaker":"Ryan Lee","startTime":605.64,"endTime":608.97,"body":"giggles for the next probably"},{"speaker":"Ryan Lee","startTime":608.97,"endTime":612.09,"body":"four hours of the workday as"},{"speaker":"Ryan Lee","startTime":608.97,"endTime":612.09,"body":"people are opening a drawer and"},{"speaker":"Ryan Lee","startTime":612.09,"endTime":615.48,"body":"finding a pen or a bottle of"},{"speaker":"Ryan Lee","startTime":612.09,"endTime":615.48,"body":"hand lotion or something that's"},{"speaker":"Ryan Lee","startTime":615.48,"endTime":617.46,"body":"got whatever humorous label I"},{"speaker":"Ryan Lee","startTime":615.48,"endTime":617.46,"body":"put on it."},{"speaker":"Keith Hawkey","startTime":618.03,"endTime":621.3,"body":"That, that does"},{"speaker":"Keith Hawkey","startTime":618.03,"endTime":621.3,"body":"sound funny. That's something"},{"speaker":"Keith Hawkey","startTime":621.3,"endTime":623.94,"body":"you'd see in The Office show."},{"speaker":"Ryan Lee","startTime":625.08,"endTime":629.31,"body":"I very much took a lot"},{"speaker":"Ryan Lee","startTime":625.08,"endTime":629.31,"body":"of inspiration from that show"},{"speaker":"Ryan Lee","startTime":629.31,"endTime":631.53,"body":"over the years."},{"speaker":"Keith Hawkey","startTime":631.59,"endTime":633.24,"body":"Did you ever put a"},{"speaker":"Keith Hawkey","startTime":631.59,"endTime":633.24,"body":"stapler in jello?"},{"speaker":"Ryan Lee","startTime":634.2,"endTime":638.04,"body":"I never was motivated"},{"speaker":"Ryan Lee","startTime":634.2,"endTime":638.04,"body":"enough to do it. But I often"},{"speaker":"Ryan Lee","startTime":638.04,"endTime":640.83,"body":"thought about how much fun that"},{"speaker":"Ryan Lee","startTime":638.04,"endTime":640.83,"body":"would be along with other"},{"speaker":"Ryan Lee","startTime":641.13,"endTime":643.65,"body":"practical jokes and pranks"},{"speaker":"Ryan Lee","startTime":641.13,"endTime":643.65,"body":"throughout the years."},{"speaker":"Keith Hawkey","startTime":644.85,"endTime":651.39,"body":"Yeah, speaking"},{"speaker":"Keith Hawkey","startTime":644.85,"endTime":651.39,"body":"about practical jokes, well, so"},{"speaker":"Keith Hawkey","startTime":651.84,"endTime":655.29,"body":"you had let's say you have"},{"speaker":"Keith Hawkey","startTime":651.84,"endTime":655.29,"body":"meeting with with one of your"},{"speaker":"Keith Hawkey","startTime":655.32,"endTime":658.59,"body":"business leaders, and the the"},{"speaker":"Keith Hawkey","startTime":655.32,"endTime":658.59,"body":"next thing they say is \"Well"},{"speaker":"Keith Hawkey","startTime":658.59,"endTime":661.47,"body":"we're acquiring a new company,"},{"speaker":"Keith Hawkey","startTime":658.59,"endTime":661.47,"body":"and you're in charge with"},{"speaker":"Keith Hawkey","startTime":661.47,"endTime":666.33,"body":"integrating all the technology"},{"speaker":"Keith Hawkey","startTime":661.47,"endTime":666.33,"body":"associated with said company and"},{"speaker":"Keith Hawkey","startTime":666.78,"endTime":671.55,"body":"this merger or acquisition.\" Can"},{"speaker":"Keith Hawkey","startTime":666.78,"endTime":671.55,"body":"you tell us, tell me a little"},{"speaker":"Keith Hawkey","startTime":671.55,"endTime":675.36,"body":"bit about your exposure to"},{"speaker":"Keith Hawkey","startTime":671.55,"endTime":675.36,"body":"mergers and acquisitions? I"},{"speaker":"Keith Hawkey","startTime":675.36,"endTime":680.13,"body":"think you have a lot of"},{"speaker":"Keith Hawkey","startTime":675.36,"endTime":680.13,"body":"knowledge to impart upon IT"},{"speaker":"Keith Hawkey","startTime":680.13,"endTime":685.11,"body":"leaders that are struggling with"},{"speaker":"Keith Hawkey","startTime":680.13,"endTime":685.11,"body":"this process. Can you tell us a"},{"speaker":"Keith Hawkey","startTime":685.11,"endTime":687.24,"body":"little bit about your background"},{"speaker":"Keith Hawkey","startTime":685.11,"endTime":687.24,"body":"in this area?"},{"speaker":"Ryan Lee","startTime":685.889,"endTime":690.269,"body":"Yeah. So when I"},{"speaker":"Ryan Lee","startTime":685.889,"endTime":690.269,"body":"started back in my time as a"},{"speaker":"Ryan Lee","startTime":690.269,"endTime":692.999,"body":"solutions architect, so one"},{"speaker":"Ryan Lee","startTime":690.269,"endTime":692.999,"body":"thing that I'll say to any one"},{"speaker":"Ryan Lee","startTime":692.999,"endTime":697.049,"body":"of those getting started in the"},{"speaker":"Ryan Lee","startTime":692.999,"endTime":697.049,"body":"IT space is if you haven't had a"},{"speaker":"Ryan Lee","startTime":697.049,"endTime":700.319,"body":"chance to work at an MSP or some"},{"speaker":"Ryan Lee","startTime":697.049,"endTime":700.319,"body":"kind of consulting firm,"},{"speaker":"Ryan Lee","startTime":700.739,"endTime":704.369,"body":"community services firms of some"},{"speaker":"Ryan Lee","startTime":700.739,"endTime":704.369,"body":"sort, take that opportunity if"},{"speaker":"Ryan Lee","startTime":704.369,"endTime":708.389,"body":"you can. There is nothing better"},{"speaker":"Ryan Lee","startTime":704.369,"endTime":708.389,"body":"for quickly growing your skill"},{"speaker":"Ryan Lee","startTime":708.389,"endTime":711.329,"body":"set for getting 10 years of"},{"speaker":"Ryan Lee","startTime":708.389,"endTime":711.329,"body":"experience and knowledge dropped"},{"speaker":"Ryan Lee","startTime":711.329,"endTime":714.779,"body":"on you in a period of a year or"},{"speaker":"Ryan Lee","startTime":711.329,"endTime":714.779,"body":"two, just from the sheer"},{"speaker":"Ryan Lee","startTime":714.779,"endTime":718.619,"body":"quantity of things you're doing,"},{"speaker":"Ryan Lee","startTime":714.779,"endTime":718.619,"body":"right. So you're going to, for"},{"speaker":"Ryan Lee","startTime":718.619,"endTime":723.329,"body":"example, I work at a large"},{"speaker":"Ryan Lee","startTime":718.619,"endTime":723.329,"body":"organization and how often do"},{"speaker":"Ryan Lee","startTime":723.329,"endTime":725.999,"body":"you upgrade firewalls? Every"},{"speaker":"Ryan Lee","startTime":723.329,"endTime":725.999,"body":"five to seven years, right? So"},{"speaker":"Ryan Lee","startTime":725.999,"endTime":730.859,"body":"you work there five years, you"},{"speaker":"Ryan Lee","startTime":725.999,"endTime":730.859,"body":"might, if you've been there at"},{"speaker":"Ryan Lee","startTime":730.859,"endTime":735.299,"body":"the beginning, might see one new"},{"speaker":"Ryan Lee","startTime":730.859,"endTime":735.299,"body":"firewall put in in your time"},{"speaker":"Ryan Lee","startTime":735.299,"endTime":738.209,"body":"there, unless they build out"},{"speaker":"Ryan Lee","startTime":735.299,"endTime":738.209,"body":"some new offices, even then it's"},{"speaker":"Ryan Lee","startTime":738.209,"endTime":740.279,"body":"only integrating with what's"},{"speaker":"Ryan Lee","startTime":738.209,"endTime":740.279,"body":"already existing, you're not"},{"speaker":"Ryan Lee","startTime":740.279,"endTime":743.279,"body":"planning it out from scratch or"},{"speaker":"Ryan Lee","startTime":740.279,"endTime":743.279,"body":"anything. At an MSP, you're"},{"speaker":"Ryan Lee","startTime":743.279,"endTime":746.129,"body":"gonna be doing one a week. Like"},{"speaker":"Ryan Lee","startTime":743.279,"endTime":746.129,"body":"just the sheer volume,"},{"speaker":"Ryan Lee","startTime":747.689,"endTime":750.839,"body":"repetition, you learn those"},{"speaker":"Ryan Lee","startTime":747.689,"endTime":750.839,"body":"things so well, that it's"},{"speaker":"Ryan Lee","startTime":750.869,"endTime":754.709,"body":"phenomenal. So a big thing that"},{"speaker":"Ryan Lee","startTime":750.869,"endTime":754.709,"body":"we did was a lot of merger and"},{"speaker":"Ryan Lee","startTime":754.709,"endTime":757.829,"body":"acquisition work for different"},{"speaker":"Ryan Lee","startTime":754.709,"endTime":757.829,"body":"customers. So that's kind of"},{"speaker":"Ryan Lee","startTime":757.829,"endTime":762.449,"body":"where I started with that. Once"},{"speaker":"Ryan Lee","startTime":757.829,"endTime":762.449,"body":"I left the MSP going into an"},{"speaker":"Ryan Lee","startTime":762.449,"endTime":765.629,"body":"engineering firm, we bought a"},{"speaker":"Ryan Lee","startTime":762.449,"endTime":765.629,"body":"few companies over the years and"},{"speaker":"Ryan Lee","startTime":766.709,"endTime":769.799,"body":"got to find out not from the"},{"speaker":"Ryan Lee","startTime":766.709,"endTime":769.799,"body":"consulting side, but from the"},{"speaker":"Ryan Lee","startTime":769.799,"endTime":771.779,"body":"business side, what's all"},{"speaker":"Ryan Lee","startTime":769.799,"endTime":771.779,"body":"involved, and there's more"},{"speaker":"Ryan Lee","startTime":771.779,"endTime":774.479,"body":"pieces, there's more financial"},{"speaker":"Ryan Lee","startTime":771.779,"endTime":774.479,"body":"planning, there's more"},{"speaker":"Ryan Lee","startTime":774.509,"endTime":778.169,"body":"discussions to be had with"},{"speaker":"Ryan Lee","startTime":774.509,"endTime":778.169,"body":"business leadership, not just IT"},{"speaker":"Ryan Lee","startTime":778.169,"endTime":782.879,"body":"leadership, and just a whole"},{"speaker":"Ryan Lee","startTime":778.169,"endTime":782.879,"body":"host of things at DW Wiley,"},{"speaker":"Ryan Lee","startTime":782.879,"endTime":785.609,"body":"where I worked at my last"},{"speaker":"Ryan Lee","startTime":782.879,"endTime":785.609,"body":"company before my present one,"},{"speaker":"Ryan Lee","startTime":786.299,"endTime":790.379,"body":"they had a parent company that"},{"speaker":"Ryan Lee","startTime":786.299,"endTime":790.379,"body":"had gotten just lots and lots of"},{"speaker":"Ryan Lee","startTime":790.379,"endTime":795.809,"body":"transportation groups. And we're"},{"speaker":"Ryan Lee","startTime":790.379,"endTime":795.809,"body":"in the process of trying to"},{"speaker":"Ryan Lee","startTime":795.809,"endTime":799.199,"body":"merge all these together. So I"},{"speaker":"Ryan Lee","startTime":795.809,"endTime":799.199,"body":"got to see firsthand how a lot"},{"speaker":"Ryan Lee","startTime":799.199,"endTime":802.949,"body":"of things didn't work well, and"},{"speaker":"Ryan Lee","startTime":799.199,"endTime":802.949,"body":"introduced a lot of the"},{"speaker":"Ryan Lee","startTime":802.949,"endTime":806.549,"body":"experience I learned at the MSP"},{"speaker":"Ryan Lee","startTime":802.949,"endTime":806.549,"body":"and at the engineering firm to"},{"speaker":"Ryan Lee","startTime":806.939,"endTime":810.719,"body":"help you find that strategy and"},{"speaker":"Ryan Lee","startTime":806.939,"endTime":810.719,"body":"to integrate those systems,"},{"speaker":"Ryan Lee","startTime":810.719,"endTime":814.829,"body":"processes, and people a lot more"},{"speaker":"Ryan Lee","startTime":810.719,"endTime":814.829,"body":"easily. So that's the background"},{"speaker":"Ryan Lee","startTime":814.829,"endTime":818.669,"body":"on me and my experience with"},{"speaker":"Ryan Lee","startTime":814.829,"endTime":818.669,"body":"merger and acquisitions. I've"},{"speaker":"Ryan Lee","startTime":818.669,"endTime":822.779,"body":"overseen, I can't even keep"},{"speaker":"Ryan Lee","startTime":818.669,"endTime":822.779,"body":"track of how many companies I've"},{"speaker":"Ryan Lee","startTime":823.229,"endTime":827.339,"body":"helped to merge and integrate,"},{"speaker":"Ryan Lee","startTime":823.229,"endTime":827.339,"body":"whether it's through natural"},{"speaker":"Ryan Lee","startTime":827.339,"endTime":830.909,"body":"merger and acquisition, building"},{"speaker":"Ryan Lee","startTime":827.339,"endTime":830.909,"body":"out a new vertical that didn't"},{"speaker":"Ryan Lee","startTime":830.909,"endTime":833.249,"body":"exist before, essentially, in my"},{"speaker":"Ryan Lee","startTime":830.909,"endTime":833.249,"body":"mind, it's almost like a"},{"speaker":"Ryan Lee","startTime":833.249,"endTime":836.129,"body":"startup, but they all have very"},{"speaker":"Ryan Lee","startTime":833.249,"endTime":836.129,"body":"similar processes and"},{"speaker":"Ryan Lee","startTime":836.129,"endTime":841.619,"body":"functionalities. So from that"},{"speaker":"Ryan Lee","startTime":836.129,"endTime":841.619,"body":"point, I basically have a"},{"speaker":"Ryan Lee","startTime":841.679,"endTime":848.969,"body":"framework that I like to follow."},{"speaker":"Ryan Lee","startTime":841.679,"endTime":848.969,"body":"I've mentioned that before,"},{"speaker":"Ryan Lee","startTime":848.999,"endTime":851.699,"body":"right? That it's not the IT"},{"speaker":"Ryan Lee","startTime":848.999,"endTime":851.699,"body":"systems, it's a lot of times the"},{"speaker":"Ryan Lee","startTime":851.699,"endTime":854.069,"body":"people and that's usually where"},{"speaker":"Ryan Lee","startTime":851.699,"endTime":854.069,"body":"everything starts, right. So"},{"speaker":"Ryan Lee","startTime":855.089,"endTime":859.019,"body":"when you're looking at any kind"},{"speaker":"Ryan Lee","startTime":855.089,"endTime":859.019,"body":"of merger, acquisition, a new"},{"speaker":"Ryan Lee","startTime":859.019,"endTime":862.109,"body":"vertical that's getting spun up,"},{"speaker":"Ryan Lee","startTime":859.019,"endTime":862.109,"body":"startup company, anything like"},{"speaker":"Ryan Lee","startTime":862.109,"endTime":865.499,"body":"that, everybody in IT is going"},{"speaker":"Ryan Lee","startTime":862.109,"endTime":865.499,"body":"to come out and what they're"},{"speaker":"Ryan Lee","startTime":865.499,"endTime":869.429,"body":"gonna do is they're gonna Google"},{"speaker":"Ryan Lee","startTime":865.499,"endTime":869.429,"body":"it first. \"Hey, how do I deal"},{"speaker":"Ryan Lee","startTime":869.429,"endTime":872.189,"body":"with a merger or acquisition,\""},{"speaker":"Ryan Lee","startTime":869.429,"endTime":872.189,"body":"right? And you're gonna get the"},{"speaker":"Ryan Lee","startTime":872.189,"endTime":875.039,"body":"same kind of advice, you're"},{"speaker":"Ryan Lee","startTime":872.189,"endTime":875.039,"body":"gonna say, \"Here's your due"},{"speaker":"Ryan Lee","startTime":875.039,"endTime":879.659,"body":"diligence checklist, here's a"},{"speaker":"Ryan Lee","startTime":875.039,"endTime":879.659,"body":"mid integration checklist that"},{"speaker":"Ryan Lee","startTime":879.659,"endTime":883.649,"body":"you work with, and then here's"},{"speaker":"Ryan Lee","startTime":879.659,"endTime":883.649,"body":"post integration activities.\" To"},{"speaker":"Ryan Lee","startTime":883.649,"endTime":886.949,"body":"me that doesn't really encompass"},{"speaker":"Ryan Lee","startTime":883.649,"endTime":886.949,"body":"what a merger and acquisition is"},{"speaker":"Ryan Lee","startTime":886.949,"endTime":891.059,"body":"going to be. There's going to be"},{"speaker":"Ryan Lee","startTime":886.949,"endTime":891.059,"body":"a lot of pre work that needs to"},{"speaker":"Ryan Lee","startTime":891.059,"endTime":894.779,"body":"get done long before you ever"},{"speaker":"Ryan Lee","startTime":891.059,"endTime":894.779,"body":"even hear whispers or a merger"},{"speaker":"Ryan Lee","startTime":894.809,"endTime":898.799,"body":"or acquisition type activity."},{"speaker":"Ryan Lee","startTime":894.809,"endTime":898.799,"body":"And right away what that starts"},{"speaker":"Ryan Lee","startTime":898.799,"endTime":901.319,"body":"with for me is relationship"},{"speaker":"Ryan Lee","startTime":898.799,"endTime":901.319,"body":"building with your senior"},{"speaker":"Ryan Lee","startTime":901.319,"endTime":905.639,"body":"leadership team, and the rest of"},{"speaker":"Ryan Lee","startTime":901.319,"endTime":905.639,"body":"your IT group as a whole. So,"},{"speaker":"Ryan Lee","startTime":905.939,"endTime":909.329,"body":"some of the first things that I"},{"speaker":"Ryan Lee","startTime":905.939,"endTime":909.329,"body":"always hear from different"},{"speaker":"Ryan Lee","startTime":909.329,"endTime":912.959,"body":"groups that I come in to, or"},{"speaker":"Ryan Lee","startTime":909.329,"endTime":912.959,"body":"some of the kind of common"},{"speaker":"Ryan Lee","startTime":912.959,"endTime":917.009,"body":"sayings that you'll hear is, you"},{"speaker":"Ryan Lee","startTime":912.959,"endTime":917.009,"body":"know, \"Leadership just makes"},{"speaker":"Ryan Lee","startTime":917.009,"endTime":920.279,"body":"these decisions and doesn't tell"},{"speaker":"Ryan Lee","startTime":917.009,"endTime":920.279,"body":"any of us about it\", or, \"Wow,"},{"speaker":"Ryan Lee","startTime":920.309,"endTime":922.829,"body":"that sure would have been nice"},{"speaker":"Ryan Lee","startTime":920.309,"endTime":922.829,"body":"to know, you know, before they"},{"speaker":"Ryan Lee","startTime":922.829,"endTime":926.399,"body":"made that decision.\" And to me,"},{"speaker":"Ryan Lee","startTime":922.829,"endTime":926.399,"body":"that's honestly just kind of a"},{"speaker":"Ryan Lee","startTime":926.399,"endTime":928.439,"body":"cop out attitude. So I don't"},{"speaker":"Ryan Lee","startTime":926.399,"endTime":928.439,"body":"know if you've ever read the"},{"speaker":"Ryan Lee","startTime":928.439,"endTime":932.279,"body":"book, or multiple books that he"},{"speaker":"Ryan Lee","startTime":928.439,"endTime":932.279,"body":"has out, but anything by Jocko"},{"speaker":"Ryan Lee","startTime":932.279,"endTime":932.699,"body":"Willink?"},{"speaker":"Keith Hawkey","startTime":934.259,"endTime":936.239,"body":"I haven't read his"},{"speaker":"Keith Hawkey","startTime":934.259,"endTime":936.239,"body":"books, but I've listened to his"},{"speaker":"Keith Hawkey","startTime":936.239,"endTime":937.259,"body":"podcast."},{"speaker":"Ryan Lee","startTime":937.36,"endTime":940.33,"body":"Yeah, so yeah, okay,"},{"speaker":"Ryan Lee","startTime":937.36,"endTime":940.33,"body":"the podcast is a great example"},{"speaker":"Ryan Lee","startTime":940.33,"endTime":944.5,"body":"of who and what Jocko is as a"},{"speaker":"Ryan Lee","startTime":940.33,"endTime":944.5,"body":"person. He's an extreme"},{"speaker":"Ryan Lee","startTime":944.5,"endTime":948.13,"body":"individual, so one of his most"},{"speaker":"Ryan Lee","startTime":944.5,"endTime":948.13,"body":"famous books, called Extreme"},{"speaker":"Ryan Lee","startTime":948.13,"endTime":953.62,"body":"Ownership really encompasses a"},{"speaker":"Ryan Lee","startTime":948.13,"endTime":953.62,"body":"lot of my mentality on how to"},{"speaker":"Ryan Lee","startTime":953.71,"endTime":958.48,"body":"really function in the IT"},{"speaker":"Ryan Lee","startTime":953.71,"endTime":958.48,"body":"industry as a whole. So a lot of"},{"speaker":"Ryan Lee","startTime":958.48,"endTime":961.78,"body":"what he teaches is, is that you"},{"speaker":"Ryan Lee","startTime":958.48,"endTime":961.78,"body":"need to control anything and"},{"speaker":"Ryan Lee","startTime":961.78,"endTime":964.57,"body":"everything that you have the"},{"speaker":"Ryan Lee","startTime":961.78,"endTime":964.57,"body":"ability to control, whether it's"},{"speaker":"Ryan Lee","startTime":964.57,"endTime":967.48,"body":"your responsibility, whether"},{"speaker":"Ryan Lee","startTime":964.57,"endTime":967.48,"body":"it's in your scope of influence"},{"speaker":"Ryan Lee","startTime":967.48,"endTime":969.94,"body":"or not, there's a lot of things"},{"speaker":"Ryan Lee","startTime":967.48,"endTime":969.94,"body":"you can do if you just take"},{"speaker":"Ryan Lee","startTime":969.94,"endTime":973.81,"body":"ownership for those things. So,"},{"speaker":"Ryan Lee","startTime":969.94,"endTime":973.81,"body":"to me, building relationships"},{"speaker":"Ryan Lee","startTime":973.81,"endTime":975.67,"body":"with your senior leadership team"},{"speaker":"Ryan Lee","startTime":973.81,"endTime":975.67,"body":"is something that should have"},{"speaker":"Ryan Lee","startTime":975.67,"endTime":979.12,"body":"been started long before there's"},{"speaker":"Ryan Lee","startTime":975.67,"endTime":979.12,"body":"ever a discussion of a merger or"},{"speaker":"Ryan Lee","startTime":979.12,"endTime":983.59,"body":"acquisition. And that is showing"},{"speaker":"Ryan Lee","startTime":979.12,"endTime":983.59,"body":"the value of IT early in any"},{"speaker":"Ryan Lee","startTime":983.59,"endTime":986.89,"body":"discussion that they have,"},{"speaker":"Ryan Lee","startTime":983.59,"endTime":986.89,"body":"that's making sure that you have"},{"speaker":"Ryan Lee","startTime":986.89,"endTime":989.38,"body":"that relationship so that you're"},{"speaker":"Ryan Lee","startTime":986.89,"endTime":989.38,"body":"able to have a seat at the"},{"speaker":"Ryan Lee","startTime":989.38,"endTime":994.03,"body":"table, when those senior"},{"speaker":"Ryan Lee","startTime":989.38,"endTime":994.03,"body":"leadership meetings are"},{"speaker":"Ryan Lee","startTime":994.03,"endTime":997.39,"body":"happening, when strategic"},{"speaker":"Ryan Lee","startTime":994.03,"endTime":997.39,"body":"discussions are happening, that"},{"speaker":"Ryan Lee","startTime":997.39,"endTime":1001.41,"body":"you can inject ideas right at"},{"speaker":"Ryan Lee","startTime":997.39,"endTime":1001.41,"body":"the very beginning of that"},{"speaker":"Ryan Lee","startTime":1001.41,"endTime":1004.5,"body":"process, instead of after the"},{"speaker":"Ryan Lee","startTime":1001.41,"endTime":1004.5,"body":"fact or trying to play the catch"},{"speaker":"Ryan Lee","startTime":1004.5,"endTime":1007.89,"body":"up game. And then really, it's"},{"speaker":"Ryan Lee","startTime":1004.5,"endTime":1007.89,"body":"been known as innovator and"},{"speaker":"Ryan Lee","startTime":1007.89,"endTime":1011.16,"body":"enabler, to getting the business"},{"speaker":"Ryan Lee","startTime":1007.89,"endTime":1011.16,"body":"to the next level, so that they"},{"speaker":"Ryan Lee","startTime":1011.19,"endTime":1014.97,"body":"are wanting to include you in"},{"speaker":"Ryan Lee","startTime":1011.19,"endTime":1014.97,"body":"those discussions right away. A"},{"speaker":"Ryan Lee","startTime":1014.97,"endTime":1018.9,"body":"lot of times, there's the idea"},{"speaker":"Ryan Lee","startTime":1014.97,"endTime":1018.9,"body":"that IT is difficult to work"},{"speaker":"Ryan Lee","startTime":1018.9,"endTime":1020.91,"body":"with, they're a roadblock, you"},{"speaker":"Ryan Lee","startTime":1018.9,"endTime":1020.91,"body":"know, they just want to put"},{"speaker":"Ryan Lee","startTime":1020.91,"endTime":1023.91,"body":"security in place and keep"},{"speaker":"Ryan Lee","startTime":1020.91,"endTime":1023.91,"body":"things from happening and they"},{"speaker":"Ryan Lee","startTime":1023.91,"endTime":1026.58,"body":"don't understand you know, how"},{"speaker":"Ryan Lee","startTime":1023.91,"endTime":1026.58,"body":"to grow the business or how to"},{"speaker":"Ryan Lee","startTime":1026.58,"endTime":1030.48,"body":"drive that. And honestly, a lot"},{"speaker":"Ryan Lee","startTime":1026.58,"endTime":1030.48,"body":"of people aren't wrong when it"},{"speaker":"Ryan Lee","startTime":1030.48,"endTime":1033.18,"body":"comes to that. A lot of places"},{"speaker":"Ryan Lee","startTime":1030.48,"endTime":1033.18,"body":"I've walked into that's exactly"},{"speaker":"Ryan Lee","startTime":1033.21,"endTime":1036.54,"body":"the mentality and mindset, IT"},{"speaker":"Ryan Lee","startTime":1033.21,"endTime":1036.54,"body":"has taken is, you know, we"},{"speaker":"Ryan Lee","startTime":1036.54,"endTime":1038.61,"body":"already are overworked, there's"},{"speaker":"Ryan Lee","startTime":1036.54,"endTime":1038.61,"body":"already too much going on, we"},{"speaker":"Ryan Lee","startTime":1038.61,"endTime":1041.73,"body":"can't add this to our plate. And"},{"speaker":"Ryan Lee","startTime":1038.61,"endTime":1041.73,"body":"it's just no, no, no, instead of"},{"speaker":"Ryan Lee","startTime":1042.3,"endTime":1045.99,"body":"yes, but. You know, and that,"},{"speaker":"Ryan Lee","startTime":1042.3,"endTime":1045.99,"body":"yes, but makes a huge difference"},{"speaker":"Ryan Lee","startTime":1046.53,"endTime":1048.66,"body":"when you're trying to build this"},{"speaker":"Ryan Lee","startTime":1046.53,"endTime":1048.66,"body":"relationship and when you're"},{"speaker":"Ryan Lee","startTime":1048.66,"endTime":1051.99,"body":"trying to have these"},{"speaker":"Ryan Lee","startTime":1048.66,"endTime":1051.99,"body":"discussions. So yes, we can do"},{"speaker":"Ryan Lee","startTime":1051.99,"endTime":1054.42,"body":"that, but we're going to have to"},{"speaker":"Ryan Lee","startTime":1051.99,"endTime":1054.42,"body":"extend the timeline of this"},{"speaker":"Ryan Lee","startTime":1054.42,"endTime":1059.16,"body":"other project, or we're going to"},{"speaker":"Ryan Lee","startTime":1054.42,"endTime":1059.16,"body":"have to reduce the SLA on maybe"},{"speaker":"Ryan Lee","startTime":1059.16,"endTime":1063.36,"body":"our daily operations for our"},{"speaker":"Ryan Lee","startTime":1059.16,"endTime":1063.36,"body":"tickets. Yes, but this is going"},{"speaker":"Ryan Lee","startTime":1063.36,"endTime":1065.01,"body":"to cost money because we're"},{"speaker":"Ryan Lee","startTime":1063.36,"endTime":1065.01,"body":"going to need to bring in an"},{"speaker":"Ryan Lee","startTime":1065.01,"endTime":1068.1,"body":"MSP. And instead of saying, No,"},{"speaker":"Ryan Lee","startTime":1065.01,"endTime":1068.1,"body":"we just can't do that going,"},{"speaker":"Ryan Lee","startTime":1068.34,"endTime":1071.55,"body":"here's how we actually find the"},{"speaker":"Ryan Lee","startTime":1068.34,"endTime":1071.55,"body":"path forward to do these things"},{"speaker":"Ryan Lee","startTime":1071.55,"endTime":1075.48,"body":"that you're looking at doing,"},{"speaker":"Ryan Lee","startTime":1071.55,"endTime":1075.48,"body":"and talking in terms of"},{"speaker":"Ryan Lee","startTime":1076.11,"endTime":1079.23,"body":"financials and the personnel and"},{"speaker":"Ryan Lee","startTime":1076.11,"endTime":1079.23,"body":"the things that make sense to"},{"speaker":"Ryan Lee","startTime":1079.23,"endTime":1083.91,"body":"business leaders. So that to me,"},{"speaker":"Ryan Lee","startTime":1079.23,"endTime":1083.91,"body":"is really where everything"},{"speaker":"Ryan Lee","startTime":1083.91,"endTime":1086.82,"body":"starts with is that relationship"},{"speaker":"Ryan Lee","startTime":1083.91,"endTime":1086.82,"body":"building, making sure that you"},{"speaker":"Ryan Lee","startTime":1086.82,"endTime":1090.54,"body":"have that foundation with your"},{"speaker":"Ryan Lee","startTime":1086.82,"endTime":1090.54,"body":"leadership team. The next piece"},{"speaker":"Ryan Lee","startTime":1090.54,"endTime":1093.93,"body":"is this is where I think a lot"},{"speaker":"Ryan Lee","startTime":1090.54,"endTime":1093.93,"body":"of IT people are going to be"},{"speaker":"Ryan Lee","startTime":1093.93,"endTime":1096.12,"body":"doing really well. This is the"},{"speaker":"Ryan Lee","startTime":1093.93,"endTime":1096.12,"body":"stuff they're learning this is"},{"speaker":"Ryan Lee","startTime":1096.12,"endTime":1098.91,"body":"the podcast, they're listening"},{"speaker":"Ryan Lee","startTime":1096.12,"endTime":1098.91,"body":"to the training that they're"},{"speaker":"Ryan Lee","startTime":1098.91,"endTime":1104.07,"body":"taking, is having like a really"},{"speaker":"Ryan Lee","startTime":1098.91,"endTime":1104.07,"body":"robust SOA or service oriented"},{"speaker":"Ryan Lee","startTime":1104.07,"endTime":1109.08,"body":"architecture built out so that"},{"speaker":"Ryan Lee","startTime":1104.07,"endTime":1109.08,"body":"they can really handle some of"},{"speaker":"Ryan Lee","startTime":1109.08,"endTime":1112.92,"body":"the discussions from the very"},{"speaker":"Ryan Lee","startTime":1109.08,"endTime":1112.92,"body":"beginning. So there's a whole"},{"speaker":"Ryan Lee","startTime":1112.92,"endTime":1115.92,"body":"lot more involved around SOA"},{"speaker":"Ryan Lee","startTime":1112.92,"endTime":1115.92,"body":"than what I'm going to cover."},{"speaker":"Ryan Lee","startTime":1116.76,"endTime":1119.73,"body":"But there's kind of a few key"},{"speaker":"Ryan Lee","startTime":1116.76,"endTime":1119.73,"body":"pieces. So the first one to me"},{"speaker":"Ryan Lee","startTime":1119.76,"endTime":1123.96,"body":"is a portfolio of services and"},{"speaker":"Ryan Lee","startTime":1119.76,"endTime":1123.96,"body":"systems. What do we do? How do"},{"speaker":"Ryan Lee","startTime":1123.96,"endTime":1128.37,"body":"we do it? What do we use to do"},{"speaker":"Ryan Lee","startTime":1123.96,"endTime":1128.37,"body":"it with, right? And if you have"},{"speaker":"Ryan Lee","startTime":1128.37,"endTime":1131.4,"body":"that built out ahead of time,"},{"speaker":"Ryan Lee","startTime":1128.37,"endTime":1131.4,"body":"when that discussion comes up,"},{"speaker":"Ryan Lee","startTime":1131.55,"endTime":1134.31,"body":"it's going to help you in every"},{"speaker":"Ryan Lee","startTime":1131.55,"endTime":1134.31,"body":"aspect of not only this"},{"speaker":"Ryan Lee","startTime":1134.31,"endTime":1136.26,"body":"discussion, but IT in general."},{"speaker":"Ryan Lee","startTime":1134.31,"endTime":1136.26,"body":"It's going to help you with the"},{"speaker":"Ryan Lee","startTime":1136.26,"endTime":1139.98,"body":"planning roadmaps, you're going"},{"speaker":"Ryan Lee","startTime":1136.26,"endTime":1139.98,"body":"to have a skill set of matrix of"},{"speaker":"Ryan Lee","startTime":1140.1,"endTime":1144.15,"body":"staff so you can see gaps that"},{"speaker":"Ryan Lee","startTime":1140.1,"endTime":1144.15,"body":"you might have and where your"},{"speaker":"Ryan Lee","startTime":1144.15,"endTime":1146.7,"body":"training needs to evolve to"},{"speaker":"Ryan Lee","startTime":1144.15,"endTime":1146.7,"body":"next. You're going to have"},{"speaker":"Ryan Lee","startTime":1146.73,"endTime":1150.96,"body":"intelligent, data driven"},{"speaker":"Ryan Lee","startTime":1146.73,"endTime":1150.96,"body":"discussions on these abilities"},{"speaker":"Ryan Lee","startTime":1150.96,"endTime":1156.45,"body":"and projects. That can happen"},{"speaker":"Ryan Lee","startTime":1150.96,"endTime":1156.45,"body":"because of the current staff or"},{"speaker":"Ryan Lee","startTime":1156.45,"endTime":1159.48,"body":"technology that you have in"},{"speaker":"Ryan Lee","startTime":1156.45,"endTime":1159.48,"body":"place and then where you might"},{"speaker":"Ryan Lee","startTime":1159.48,"endTime":1163.92,"body":"need to buy or change that"},{"speaker":"Ryan Lee","startTime":1159.48,"endTime":1163.92,"body":"direction of that. And then of"},{"speaker":"Ryan Lee","startTime":1163.92,"endTime":1166.2,"body":"course, it's going to help you"},{"speaker":"Ryan Lee","startTime":1163.92,"endTime":1166.2,"body":"with your m\u0026a activities as"},{"speaker":"Ryan Lee","startTime":1166.2,"endTime":1166.62,"body":"well."},{"speaker":"Keith Hawkey","startTime":1167.22,"endTime":1172.26,"body":"That brings up a"},{"speaker":"Keith Hawkey","startTime":1167.22,"endTime":1172.26,"body":"an excellent point. How do you,"},{"speaker":"Keith Hawkey","startTime":1172.38,"endTime":1177.69,"body":"in joining a new organization"},{"speaker":"Keith Hawkey","startTime":1172.38,"endTime":1177.69,"body":"like you are, indicate that you"},{"speaker":"Keith Hawkey","startTime":1177.72,"endTime":1184.14,"body":"are very much in the mindset of"},{"speaker":"Keith Hawkey","startTime":1177.72,"endTime":1184.14,"body":"innovating, the IT and the"},{"speaker":"Keith Hawkey","startTime":1184.32,"endTime":1189.69,"body":"business technology segments of"},{"speaker":"Keith Hawkey","startTime":1184.32,"endTime":1189.69,"body":"the organization without calling"},{"speaker":"Keith Hawkey","startTime":1189.69,"endTime":1198.57,"body":"their baby ugly, and without"},{"speaker":"Keith Hawkey","startTime":1189.69,"endTime":1198.57,"body":"bringing dismay and any kind of"},{"speaker":"Keith Hawkey","startTime":1198.57,"endTime":1201.69,"body":"embarrassment to the existing IT"},{"speaker":"Keith Hawkey","startTime":1198.57,"endTime":1201.69,"body":"team or maybe someone they had"},{"speaker":"Keith Hawkey","startTime":1201.69,"endTime":1205.44,"body":"hired before that didn't work"},{"speaker":"Keith Hawkey","startTime":1201.69,"endTime":1205.44,"body":"out? How do you navigate that"},{"speaker":"Keith Hawkey","startTime":1205.44,"endTime":1210.27,"body":"conversation of it sounds maybe"},{"speaker":"Keith Hawkey","startTime":1205.44,"endTime":1210.27,"body":"more of a creative wording"},{"speaker":"Keith Hawkey","startTime":1210.27,"endTime":1217.23,"body":"problem than a logical problem."},{"speaker":"Keith Hawkey","startTime":1210.27,"endTime":1217.23,"body":"But I'm sure that this is a"},{"speaker":"Keith Hawkey","startTime":1217.77,"endTime":1224.7,"body":"common thread. And a lot of new"},{"speaker":"Keith Hawkey","startTime":1217.77,"endTime":1224.7,"body":"newly hired IT leaders might"},{"speaker":"Keith Hawkey","startTime":1224.7,"endTime":1229.11,"body":"step on the toes of who they're"},{"speaker":"Keith Hawkey","startTime":1224.7,"endTime":1229.11,"body":"about to lead, in a way, and"},{"speaker":"Keith Hawkey","startTime":1229.11,"endTime":1229.98,"body":"they don't realize it."},{"speaker":"Ryan Lee","startTime":1230.29,"endTime":1233.95,"body":"So there's 100"},{"speaker":"Ryan Lee","startTime":1230.29,"endTime":1233.95,"body":"different ways to do it and"},{"speaker":"Ryan Lee","startTime":1234.67,"endTime":1238.06,"body":"they're different in every"},{"speaker":"Ryan Lee","startTime":1234.67,"endTime":1238.06,"body":"scenario. And even that answer"},{"speaker":"Ryan Lee","startTime":1238.09,"endTime":1242.59,"body":"probably alludes to exactly what"},{"speaker":"Ryan Lee","startTime":1238.09,"endTime":1242.59,"body":"my answer is, is you got to play"},{"speaker":"Ryan Lee","startTime":1242.59,"endTime":1246.76,"body":"the politics. So you need to"},{"speaker":"Ryan Lee","startTime":1242.59,"endTime":1246.76,"body":"know the culture, the history of"},{"speaker":"Ryan Lee","startTime":1246.76,"endTime":1249.73,"body":"the organization, you need to"},{"speaker":"Ryan Lee","startTime":1246.76,"endTime":1249.73,"body":"know how they got there, why"},{"speaker":"Ryan Lee","startTime":1249.73,"endTime":1254.47,"body":"they got there and come from a"},{"speaker":"Ryan Lee","startTime":1249.73,"endTime":1254.47,"body":"place of empathy, really. So"},{"speaker":"Ryan Lee","startTime":1255.28,"endTime":1257.38,"body":"what I've always told people and"},{"speaker":"Ryan Lee","startTime":1255.28,"endTime":1257.38,"body":"I always have these"},{"speaker":"Ryan Lee","startTime":1257.38,"endTime":1259.75,"body":"conversations right away to kind"},{"speaker":"Ryan Lee","startTime":1257.38,"endTime":1259.75,"body":"of lay the framework, the"},{"speaker":"Ryan Lee","startTime":1259.75,"endTime":1266.05,"body":"groundwork of who I am as a"},{"speaker":"Ryan Lee","startTime":1259.75,"endTime":1266.05,"body":"person and what I think and feel"},{"speaker":"Ryan Lee","startTime":1266.47,"endTime":1268.75,"body":"and that I'm not coming from a"},{"speaker":"Ryan Lee","startTime":1266.47,"endTime":1268.75,"body":"place of judgment, but I'm"},{"speaker":"Ryan Lee","startTime":1268.75,"endTime":1272.65,"body":"coming from a place of"},{"speaker":"Ryan Lee","startTime":1268.75,"endTime":1272.65,"body":"improvement. So harking back to"},{"speaker":"Ryan Lee","startTime":1272.65,"endTime":1278.89,"body":"my manufacturing days, there was"},{"speaker":"Ryan Lee","startTime":1272.65,"endTime":1278.89,"body":"a phrase that Toyota was a"},{"speaker":"Ryan Lee","startTime":1278.92,"endTime":1281.77,"body":"market leader in manufacturing"},{"speaker":"Ryan Lee","startTime":1278.92,"endTime":1281.77,"body":"there, they're the gold"},{"speaker":"Ryan Lee","startTime":1281.77,"endTime":1285.61,"body":"standard. They call it the"},{"speaker":"Ryan Lee","startTime":1281.77,"endTime":1285.61,"body":"Toyota way. But you ever read"},{"speaker":"Ryan Lee","startTime":1285.61,"endTime":1289.18,"body":"that book, it'll, it's mind"},{"speaker":"Ryan Lee","startTime":1285.61,"endTime":1289.18,"body":"blowing, if you work in the"},{"speaker":"Ryan Lee","startTime":1289.18,"endTime":1291.67,"body":"manufacturing world, and you"},{"speaker":"Ryan Lee","startTime":1289.18,"endTime":1291.67,"body":"haven't read something like that"},{"speaker":"Ryan Lee","startTime":1291.67,"endTime":1294.25,"body":"yet, or you're at a company that"},{"speaker":"Ryan Lee","startTime":1291.67,"endTime":1294.25,"body":"follows a lot of their"},{"speaker":"Ryan Lee","startTime":1294.25,"endTime":1298.18,"body":"processes. But anyway, they have"},{"speaker":"Ryan Lee","startTime":1294.25,"endTime":1298.18,"body":"a slight tangent there, they"},{"speaker":"Ryan Lee","startTime":1298.18,"endTime":1303.85,"body":"have a very common phrase called"},{"speaker":"Ryan Lee","startTime":1298.18,"endTime":1303.85,"body":"Kaizen, it's, I don't remember"},{"speaker":"Ryan Lee","startTime":1303.85,"endTime":1306.28,"body":"exactly how it's spelled, but"},{"speaker":"Ryan Lee","startTime":1303.85,"endTime":1306.28,"body":"the essentials of it is"},{"speaker":"Ryan Lee","startTime":1306.28,"endTime":1309.52,"body":"continuous improvement. So it"},{"speaker":"Ryan Lee","startTime":1306.28,"endTime":1309.52,"body":"doesn't, you don't need to get"},{"speaker":"Ryan Lee","startTime":1309.52,"endTime":1312.46,"body":"perfect on day one, like you"},{"speaker":"Ryan Lee","startTime":1309.52,"endTime":1312.46,"body":"don't need to think about like"},{"speaker":"Ryan Lee","startTime":1312.46,"endTime":1317.02,"body":"the Agile method in software"},{"speaker":"Ryan Lee","startTime":1312.46,"endTime":1317.02,"body":"development, or even more,"},{"speaker":"Ryan Lee","startTime":1318.25,"endTime":1320.44,"body":"following some kind of Scrum"},{"speaker":"Ryan Lee","startTime":1318.25,"endTime":1320.44,"body":"framework or something like"},{"speaker":"Ryan Lee","startTime":1320.44,"endTime":1324.91,"body":"that. But very much, it's you"},{"speaker":"Ryan Lee","startTime":1320.44,"endTime":1324.91,"body":"don't need to get it perfect on"},{"speaker":"Ryan Lee","startTime":1324.91,"endTime":1327.73,"body":"day one, you need to take what"},{"speaker":"Ryan Lee","startTime":1324.91,"endTime":1327.73,"body":"you have and improve on it"},{"speaker":"Ryan Lee","startTime":1327.73,"endTime":1331.51,"body":"daily. And you're going to be"},{"speaker":"Ryan Lee","startTime":1327.73,"endTime":1331.51,"body":"lightyears ahead of where you"},{"speaker":"Ryan Lee","startTime":1331.51,"endTime":1334.48,"body":"were, if you had spent a year"},{"speaker":"Ryan Lee","startTime":1331.51,"endTime":1334.48,"body":"planning this project, or you"},{"speaker":"Ryan Lee","startTime":1334.48,"endTime":1338.05,"body":"spent every day improving"},{"speaker":"Ryan Lee","startTime":1334.48,"endTime":1338.05,"body":"incrementally this project, you"},{"speaker":"Ryan Lee","startTime":1338.05,"endTime":1341.74,"body":"will be so far ahead at the end"},{"speaker":"Ryan Lee","startTime":1338.05,"endTime":1341.74,"body":"of the year, than you would have"},{"speaker":"Ryan Lee","startTime":1341.74,"endTime":1344.2,"body":"if you had just planned out"},{"speaker":"Ryan Lee","startTime":1341.74,"endTime":1344.2,"body":"everything from the get go and"},{"speaker":"Ryan Lee","startTime":1344.2,"endTime":1348.58,"body":"never made a move to actually"},{"speaker":"Ryan Lee","startTime":1344.2,"endTime":1348.58,"body":"implement anything. And that's"},{"speaker":"Ryan Lee","startTime":1348.58,"endTime":1352.45,"body":"where I like to introduce that"},{"speaker":"Ryan Lee","startTime":1348.58,"endTime":1352.45,"body":"mindset right away into the"},{"speaker":"Ryan Lee","startTime":1352.45,"endTime":1357.07,"body":"group and say, I'm not here to"},{"speaker":"Ryan Lee","startTime":1352.45,"endTime":1357.07,"body":"judge or to degrade what has"},{"speaker":"Ryan Lee","startTime":1357.07,"endTime":1360.25,"body":"been done in the past. Or I'm"},{"speaker":"Ryan Lee","startTime":1357.07,"endTime":1360.25,"body":"here to take an accurate"},{"speaker":"Ryan Lee","startTime":1360.25,"endTime":1366.01,"body":"assessment of what we have to"},{"speaker":"Ryan Lee","startTime":1360.25,"endTime":1366.01,"body":"come in and look at where we're"},{"speaker":"Ryan Lee","startTime":1366.01,"endTime":1369.7,"body":"trying to get to and to"},{"speaker":"Ryan Lee","startTime":1366.01,"endTime":1369.7,"body":"collaboratively figure out with"},{"speaker":"Ryan Lee","startTime":1369.7,"endTime":1374.47,"body":"you what we need to do to get to"},{"speaker":"Ryan Lee","startTime":1369.7,"endTime":1374.47,"body":"the next step. So, and I'm super"},{"speaker":"Ryan Lee","startTime":1374.47,"endTime":1378.82,"body":"clear right away, if there's one"},{"speaker":"Ryan Lee","startTime":1374.47,"endTime":1378.82,"body":"thing that I like to do is be"},{"speaker":"Ryan Lee","startTime":1378.82,"endTime":1382.3,"body":"very transparent in all of my"},{"speaker":"Ryan Lee","startTime":1378.82,"endTime":1382.3,"body":"conversations with my staff,"},{"speaker":"Ryan Lee","startTime":1382.3,"endTime":1386.17,"body":"with my management team, and"},{"speaker":"Ryan Lee","startTime":1382.3,"endTime":1386.17,"body":"with any of my peers to say,"},{"speaker":"Ryan Lee","startTime":1386.83,"endTime":1390.34,"body":"look, my goal, my ultimate goal"},{"speaker":"Ryan Lee","startTime":1386.83,"endTime":1390.34,"body":"is to make the company more"},{"speaker":"Ryan Lee","startTime":1390.34,"endTime":1393.58,"body":"effective to make money for the"},{"speaker":"Ryan Lee","startTime":1390.34,"endTime":1393.58,"body":"company because a company that's"},{"speaker":"Ryan Lee","startTime":1393.58,"endTime":1395.92,"body":"making money that's more nimble,"},{"speaker":"Ryan Lee","startTime":1393.58,"endTime":1395.92,"body":"it's more agile, it's more"},{"speaker":"Ryan Lee","startTime":1395.92,"endTime":1398.23,"body":"effective, is a company that's"},{"speaker":"Ryan Lee","startTime":1395.92,"endTime":1398.23,"body":"not doing layoffs, it's a"},{"speaker":"Ryan Lee","startTime":1398.23,"endTime":1400.75,"body":"company that's gonna give up big"},{"speaker":"Ryan Lee","startTime":1398.23,"endTime":1400.75,"body":"bonuses, it's a company that's"},{"speaker":"Ryan Lee","startTime":1400.75,"endTime":1405.82,"body":"going to continue to have market"},{"speaker":"Ryan Lee","startTime":1400.75,"endTime":1405.82,"body":"leading salaries, things like"},{"speaker":"Ryan Lee","startTime":1405.82,"endTime":1410.77,"body":"that. So anyone that says, you"},{"speaker":"Ryan Lee","startTime":1405.82,"endTime":1410.77,"body":"know, we're not interested in"},{"speaker":"Ryan Lee","startTime":1410.77,"endTime":1413.14,"body":"doing those things is clearly"},{"speaker":"Ryan Lee","startTime":1410.77,"endTime":1413.14,"body":"lying, or doesn't want to be at"},{"speaker":"Ryan Lee","startTime":1413.14,"endTime":1415.99,"body":"the company in the first place"},{"speaker":"Ryan Lee","startTime":1413.14,"endTime":1415.99,"body":"because the ultimate goal of"},{"speaker":"Ryan Lee","startTime":1415.99,"endTime":1419.47,"body":"every business, right is to make"},{"speaker":"Ryan Lee","startTime":1415.99,"endTime":1419.47,"body":"money. Yes, there's people,"},{"speaker":"Ryan Lee","startTime":1419.47,"endTime":1422.38,"body":"there's fun things to do,"},{"speaker":"Ryan Lee","startTime":1419.47,"endTime":1422.38,"body":"there's a mission, there's"},{"speaker":"Ryan Lee","startTime":1422.38,"endTime":1425.95,"body":"values, all of that, but the"},{"speaker":"Ryan Lee","startTime":1422.38,"endTime":1425.95,"body":"underlying cause of any business"},{"speaker":"Ryan Lee","startTime":1425.95,"endTime":1429.46,"body":"in the world, the the very"},{"speaker":"Ryan Lee","startTime":1425.95,"endTime":1429.46,"body":"fundamental thing that exists is"},{"speaker":"Ryan Lee","startTime":1429.46,"endTime":1432.34,"body":"money. So if you can have that"},{"speaker":"Ryan Lee","startTime":1429.46,"endTime":1432.34,"body":"discussion around the fact that,"},{"speaker":"Ryan Lee","startTime":1432.52,"endTime":1437.5,"body":"yeah, I don't want to sound like"},{"speaker":"Ryan Lee","startTime":1432.52,"endTime":1437.5,"body":"some kind of money hungry."},{"speaker":"Keith Hawkey","startTime":1438.49,"endTime":1441.76,"body":"Well it matters,"},{"speaker":"Keith Hawkey","startTime":1438.49,"endTime":1441.76,"body":"yeah. But that's, that's the"},{"speaker":"Keith Hawkey","startTime":1441.76,"endTime":1445.93,"body":"Language of Business. And that's"},{"speaker":"Keith Hawkey","startTime":1441.76,"endTime":1445.93,"body":"what, that's what keeps people"},{"speaker":"Keith Hawkey","startTime":1445.93,"endTime":1450.43,"body":"employed. And that's what keeps"},{"speaker":"Keith Hawkey","startTime":1445.93,"endTime":1450.43,"body":"people with their jobs. And I"},{"speaker":"Keith Hawkey","startTime":1450.43,"endTime":1455.8,"body":"don't think that I don't think"},{"speaker":"Keith Hawkey","startTime":1450.43,"endTime":1455.8,"body":"it's entirely void of ethics and"},{"speaker":"Keith Hawkey","startTime":1456.13,"endTime":1460.72,"body":"some of the perceptions that's"},{"speaker":"Keith Hawkey","startTime":1456.13,"endTime":1460.72,"body":"tied to money. It's very much"},{"speaker":"Keith Hawkey","startTime":1460.9,"endTime":1464.74,"body":"rooted in a means of living."},{"speaker":"Keith Hawkey","startTime":1460.9,"endTime":1464.74,"body":"Yeah. So yeah, I think that's"},{"speaker":"Ryan Lee","startTime":1464.0,"endTime":1468.89,"body":"I couldn't agree more."},{"speaker":"Ryan Lee","startTime":1464.0,"endTime":1468.89,"body":"And that's where I come with. So"},{"speaker":"Ryan Lee","startTime":1468.89,"endTime":1471.32,"body":"that's when I came with that"},{"speaker":"Ryan Lee","startTime":1468.89,"endTime":1471.32,"body":"conversation is, that's what I'm"},{"speaker":"Ryan Lee","startTime":1471.32,"endTime":1475.04,"body":"looking at, that's what I'm"},{"speaker":"Ryan Lee","startTime":1471.32,"endTime":1475.04,"body":"talking about. I'm not here to"},{"speaker":"Ryan Lee","startTime":1475.04,"endTime":1477.53,"body":"judge or tell you that you did a"},{"speaker":"Ryan Lee","startTime":1475.04,"endTime":1477.53,"body":"terrible job. I'm here to go,"},{"speaker":"Ryan Lee","startTime":1477.62,"endTime":1480.44,"body":"here's our app today, where's"},{"speaker":"Ryan Lee","startTime":1477.62,"endTime":1480.44,"body":"the next level that we want to"},{"speaker":"Ryan Lee","startTime":1480.44,"endTime":1483.23,"body":"get to and we should all want to"},{"speaker":"Ryan Lee","startTime":1480.44,"endTime":1483.23,"body":"get there. And then what do we"},{"speaker":"Ryan Lee","startTime":1483.23,"endTime":1486.02,"body":"do? Sometimes that might be"},{"speaker":"Ryan Lee","startTime":1483.23,"endTime":1486.02,"body":"scrapping somebody's baby,"},{"speaker":"Ryan Lee","startTime":1486.05,"endTime":1489.53,"body":"right? That this is a system, a"},{"speaker":"Ryan Lee","startTime":1486.05,"endTime":1489.53,"body":"piece of software, an ERP"},{"speaker":"Ryan Lee","startTime":1489.53,"endTime":1493.49,"body":"platform, a custom developed,"},{"speaker":"Ryan Lee","startTime":1489.53,"endTime":1493.49,"body":"program that you made, for"},{"speaker":"Ryan Lee","startTime":1493.49,"endTime":1499.1,"body":"whatever that no longer has the"},{"speaker":"Ryan Lee","startTime":1493.49,"endTime":1499.1,"body":"value that it used to, and isn't"},{"speaker":"Ryan Lee","startTime":1499.1,"endTime":1501.35,"body":"meeting the needs of the"},{"speaker":"Ryan Lee","startTime":1499.1,"endTime":1501.35,"body":"business that it used to. Having"},{"speaker":"Ryan Lee","startTime":1501.35,"endTime":1504.71,"body":"kind of that open frank"},{"speaker":"Ryan Lee","startTime":1501.35,"endTime":1504.71,"body":"discussion of, hey, here's what"},{"speaker":"Ryan Lee","startTime":1504.71,"endTime":1508.61,"body":"the business needs and letting"},{"speaker":"Ryan Lee","startTime":1504.71,"endTime":1508.61,"body":"them help come to that same"},{"speaker":"Ryan Lee","startTime":1508.61,"endTime":1511.67,"body":"conclusion to say, you know,"},{"speaker":"Ryan Lee","startTime":1508.61,"endTime":1511.67,"body":"this isn't what the business"},{"speaker":"Ryan Lee","startTime":1511.67,"endTime":1515.99,"body":"needs anymore. So how do we"},{"speaker":"Ryan Lee","startTime":1511.67,"endTime":1515.99,"body":"repurpose this system or"},{"speaker":"Ryan Lee","startTime":1516.02,"endTime":1519.02,"body":"reintroduce a new system that"},{"speaker":"Ryan Lee","startTime":1516.02,"endTime":1519.02,"body":"you can now manage and maintain?"},{"speaker":"Ryan Lee","startTime":1519.02,"endTime":1521.93,"body":"And that's scary for a lot of"},{"speaker":"Ryan Lee","startTime":1519.02,"endTime":1521.93,"body":"people. Change is scary."},{"speaker":"Ryan Lee","startTime":1522.08,"endTime":1525.32,"body":"Learning new systems is scary."},{"speaker":"Ryan Lee","startTime":1522.08,"endTime":1525.32,"body":"Wondering, Hey, am I going to be"},{"speaker":"Ryan Lee","startTime":1525.32,"endTime":1529.46,"body":"obsolete along with the system?"},{"speaker":"Ryan Lee","startTime":1525.32,"endTime":1529.46,"body":"And trying to ensure everybody"},{"speaker":"Ryan Lee","startTime":1530.15,"endTime":1533.9,"body":"that's on your team to know, No,"},{"speaker":"Ryan Lee","startTime":1530.15,"endTime":1533.9,"body":"I'm going to, we're just going"},{"speaker":"Ryan Lee","startTime":1533.9,"endTime":1536.93,"body":"to pivot. We're not going to"},{"speaker":"Ryan Lee","startTime":1533.9,"endTime":1536.93,"body":"just cut you off and say, you're"},{"speaker":"Ryan Lee","startTime":1536.93,"endTime":1539.15,"body":"done we don't need you anymore."},{"speaker":"Ryan Lee","startTime":1536.93,"endTime":1539.15,"body":"We're gonna pivot, you're going"},{"speaker":"Ryan Lee","startTime":1539.15,"endTime":1541.25,"body":"to learn new things, we're going"},{"speaker":"Ryan Lee","startTime":1539.15,"endTime":1541.25,"body":"to continue to grow and adapt as"},{"speaker":"Ryan Lee","startTime":1541.25,"endTime":1542.63,"body":"a company. And as a team."},{"speaker":"Keith Hawkey","startTime":1543.71,"endTime":1548.99,"body":"Yeah, I think even"},{"speaker":"Keith Hawkey","startTime":1543.71,"endTime":1548.99,"body":"the term pivot sounds less scary"},{"speaker":"Keith Hawkey","startTime":1548.99,"endTime":1556.58,"body":"than change. Even just the word"},{"speaker":"Keith Hawkey","startTime":1548.99,"endTime":1556.58,"body":"smithing? Switching gears here,"},{"speaker":"Keith Hawkey","startTime":1557.9,"endTime":1562.13,"body":"with with your experience, I'd"},{"speaker":"Keith Hawkey","startTime":1557.9,"endTime":1562.13,"body":"like to get your opinion on,"},{"speaker":"Keith Hawkey","startTime":1562.64,"endTime":1566.18,"body":"maybe this has to do with"},{"speaker":"Keith Hawkey","startTime":1562.64,"endTime":1566.18,"body":"manufacturing, maybe it is"},{"speaker":"Keith Hawkey","startTime":1566.21,"endTime":1571.88,"body":"general to to IT, but what"},{"speaker":"Keith Hawkey","startTime":1566.21,"endTime":1571.88,"body":"technology have you been exposed"},{"speaker":"Keith Hawkey","startTime":1571.88,"endTime":1577.97,"body":"to in the last maybe year,"},{"speaker":"Keith Hawkey","startTime":1571.88,"endTime":1577.97,"body":"couple of years that has changed"},{"speaker":"Keith Hawkey","startTime":1577.97,"endTime":1582.17,"body":"the business that's had the most"},{"speaker":"Keith Hawkey","startTime":1577.97,"endTime":1582.17,"body":"impact to could be"},{"speaker":"Keith Hawkey","startTime":1582.17,"endTime":1587.3,"body":"manufacturing, could be in"},{"speaker":"Keith Hawkey","startTime":1582.17,"endTime":1587.3,"body":"general. But what technology"},{"speaker":"Keith Hawkey","startTime":1587.3,"endTime":1593.3,"body":"should IT leaders that haven't"},{"speaker":"Keith Hawkey","startTime":1587.3,"endTime":1593.3,"body":"evaluated up until now, take a"},{"speaker":"Keith Hawkey","startTime":1593.3,"endTime":1597.05,"body":"look at to see how it might"},{"speaker":"Keith Hawkey","startTime":1593.3,"endTime":1597.05,"body":"impact the bottom line and it"},{"speaker":"Keith Hawkey","startTime":1597.05,"endTime":1600.53,"body":"might change the evolution of"},{"speaker":"Keith Hawkey","startTime":1597.05,"endTime":1600.53,"body":"what the organization is trying"},{"speaker":"Keith Hawkey","startTime":1600.53,"endTime":1600.98,"body":"to do."},{"speaker":"Ryan Lee","startTime":1601.11,"endTime":1604.2,"body":"So I'm gonna sound"},{"speaker":"Ryan Lee","startTime":1601.11,"endTime":1604.2,"body":"more and more like a politician"},{"speaker":"Ryan Lee","startTime":1604.2,"endTime":1608.19,"body":"every time I answer a question"},{"speaker":"Ryan Lee","startTime":1604.2,"endTime":1608.19,"body":"here, but the colloquial it"},{"speaker":"Ryan Lee","startTime":1608.19,"endTime":1612.03,"body":"depends, right? So it and what I"},{"speaker":"Ryan Lee","startTime":1608.19,"endTime":1612.03,"body":"mean by it depends, is it's"},{"speaker":"Ryan Lee","startTime":1612.03,"endTime":1614.94,"body":"going to be every stage of a"},{"speaker":"Ryan Lee","startTime":1612.03,"endTime":1614.94,"body":"person's career and the company"},{"speaker":"Ryan Lee","startTime":1614.97,"endTime":1620.22,"body":"itself. So to me, things that"},{"speaker":"Ryan Lee","startTime":1614.97,"endTime":1620.22,"body":"have really changed when I was"},{"speaker":"Ryan Lee","startTime":1620.22,"endTime":1624.48,"body":"an individual contributor, when"},{"speaker":"Ryan Lee","startTime":1620.22,"endTime":1624.48,"body":"I was an engineer working on"},{"speaker":"Ryan Lee","startTime":1625.59,"endTime":1628.38,"body":"data centers and things like"},{"speaker":"Ryan Lee","startTime":1625.59,"endTime":1628.38,"body":"that was virtualization, right?"},{"speaker":"Ryan Lee","startTime":1628.38,"endTime":1633.42,"body":"That was huge. So the ability to"},{"speaker":"Ryan Lee","startTime":1628.38,"endTime":1633.42,"body":"consolidate just from a physical"},{"speaker":"Ryan Lee","startTime":1633.42,"endTime":1638.04,"body":"footprint, the ability to"},{"speaker":"Ryan Lee","startTime":1633.42,"endTime":1638.04,"body":"dynamically adjust resources to"},{"speaker":"Ryan Lee","startTime":1638.16,"endTime":1642.54,"body":"know, hey, I can no longer need"},{"speaker":"Ryan Lee","startTime":1638.16,"endTime":1642.54,"body":"to plan out everything"},{"speaker":"Ryan Lee","startTime":1642.54,"endTime":1645.24,"body":"perfectly, because I'm buying a"},{"speaker":"Ryan Lee","startTime":1642.54,"endTime":1645.24,"body":"system that I need to support"},{"speaker":"Ryan Lee","startTime":1645.24,"endTime":1650.43,"body":"for the next seven years to go,"},{"speaker":"Ryan Lee","startTime":1645.24,"endTime":1650.43,"body":"hey, I can buy this big beefy"},{"speaker":"Ryan Lee","startTime":1652.11,"endTime":1657.48,"body":"host. And I can adjust the"},{"speaker":"Ryan Lee","startTime":1652.11,"endTime":1657.48,"body":"Amazon there as needed to throw"},{"speaker":"Ryan Lee","startTime":1657.48,"endTime":1661.98,"body":"more around, throw more CPU, to"},{"speaker":"Ryan Lee","startTime":1657.48,"endTime":1661.98,"body":"add storage, reduce storage to"},{"speaker":"Ryan Lee","startTime":1662.01,"endTime":1665.64,"body":"migrate off of that platform to"},{"speaker":"Ryan Lee","startTime":1662.01,"endTime":1665.64,"body":"a new one. That kind of stuff"},{"speaker":"Ryan Lee","startTime":1665.64,"endTime":1669.39,"body":"was huge to me, but then coming"},{"speaker":"Ryan Lee","startTime":1665.64,"endTime":1669.39,"body":"in as an IT manager, coming in"},{"speaker":"Ryan Lee","startTime":1669.39,"endTime":1672.27,"body":"as a supervisor, looking at the"},{"speaker":"Ryan Lee","startTime":1669.39,"endTime":1672.27,"body":"overall direction of the"},{"speaker":"Ryan Lee","startTime":1672.27,"endTime":1677.13,"body":"department, that technology"},{"speaker":"Ryan Lee","startTime":1672.27,"endTime":1677.13,"body":"isn't big to me anymore, what is"},{"speaker":"Ryan Lee","startTime":1677.13,"endTime":1681.18,"body":"a lot bigger, to me, is the same"},{"speaker":"Ryan Lee","startTime":1677.13,"endTime":1681.18,"body":"fundamental piece of nobody's"},{"speaker":"Ryan Lee","startTime":1681.18,"endTime":1683.43,"body":"gonna plan perfect, nobody's"},{"speaker":"Ryan Lee","startTime":1681.18,"endTime":1683.43,"body":"gonna know what's coming in two"},{"speaker":"Ryan Lee","startTime":1683.43,"endTime":1686.7,"body":"years to the business. And"},{"speaker":"Ryan Lee","startTime":1683.43,"endTime":1686.7,"body":"things are gonna get introduced"},{"speaker":"Ryan Lee","startTime":1686.7,"endTime":1690.48,"body":"that you never expected whether"},{"speaker":"Ryan Lee","startTime":1686.7,"endTime":1690.48,"body":"that's buying a new company,"},{"speaker":"Ryan Lee","startTime":1690.48,"endTime":1693.69,"body":"whether that's a pandemic that"},{"speaker":"Ryan Lee","startTime":1690.48,"endTime":1693.69,"body":"nobody expected, that's going to"},{"speaker":"Ryan Lee","startTime":1693.69,"endTime":1697.17,"body":"completely paradigm shift the"},{"speaker":"Ryan Lee","startTime":1693.69,"endTime":1697.17,"body":"way business is done the way"},{"speaker":"Ryan Lee","startTime":1697.35,"endTime":1702.9,"body":"certain markets even have demand"},{"speaker":"Ryan Lee","startTime":1697.35,"endTime":1702.9,"body":"for your service or product that"},{"speaker":"Ryan Lee","startTime":1702.9,"endTime":1706.65,"body":"you're providing, or just the"},{"speaker":"Ryan Lee","startTime":1702.9,"endTime":1706.65,"body":"working environment of the group"},{"speaker":"Ryan Lee","startTime":1706.65,"endTime":1710.97,"body":"as a whole. So to me, it's, it's"},{"speaker":"Ryan Lee","startTime":1706.65,"endTime":1710.97,"body":"things that introduce"},{"speaker":"Ryan Lee","startTime":1711.0,"endTime":1714.54,"body":"adaptability. And where I see"},{"speaker":"Ryan Lee","startTime":1711.0,"endTime":1714.54,"body":"that coming almost more than"},{"speaker":"Ryan Lee","startTime":1714.54,"endTime":1717.51,"body":"anything is cloud services. So"},{"speaker":"Ryan Lee","startTime":1714.54,"endTime":1717.51,"body":"anyone that knows me knows I'm a"},{"speaker":"Ryan Lee","startTime":1717.51,"endTime":1723.96,"body":"big fan of what the cloud can"},{"speaker":"Ryan Lee","startTime":1717.51,"endTime":1723.96,"body":"provide from a adaptability"},{"speaker":"Ryan Lee","startTime":1723.96,"endTime":1727.83,"body":"standpoint. So people talk, you"},{"speaker":"Ryan Lee","startTime":1723.96,"endTime":1727.83,"body":"know, there's, there's cost"},{"speaker":"Ryan Lee","startTime":1727.83,"endTime":1732.0,"body":"savings, there's all of these"},{"speaker":"Ryan Lee","startTime":1727.83,"endTime":1732.0,"body":"things. And there is sometimes"},{"speaker":"Ryan Lee","startTime":1732.0,"endTime":1734.16,"body":"if you're really good at"},{"speaker":"Ryan Lee","startTime":1732.0,"endTime":1734.16,"body":"planning, if you're expert level"},{"speaker":"Ryan Lee","startTime":1734.16,"endTime":1739.44,"body":"knowledge in say Azure, and you"},{"speaker":"Ryan Lee","startTime":1734.16,"endTime":1739.44,"body":"can define exactly what size"},{"speaker":"Ryan Lee","startTime":1739.44,"endTime":1742.53,"body":"systems and everything that you"},{"speaker":"Ryan Lee","startTime":1739.44,"endTime":1742.53,"body":"need. But a lot of times that's,"},{"speaker":"Ryan Lee","startTime":1742.89,"endTime":1745.08,"body":"that's not the lowest hanging"},{"speaker":"Ryan Lee","startTime":1742.89,"endTime":1745.08,"body":"fruit on the tree, as far as"},{"speaker":"Ryan Lee","startTime":1745.08,"endTime":1748.62,"body":"what's transformational. It's,"},{"speaker":"Ryan Lee","startTime":1745.08,"endTime":1748.62,"body":"it's just that adaptability,"},{"speaker":"Ryan Lee","startTime":1749.1,"endTime":1753.66,"body":"it's the ability to come in and"},{"speaker":"Ryan Lee","startTime":1749.1,"endTime":1753.66,"body":"say, Hey, I don't need to have a"},{"speaker":"Ryan Lee","startTime":1753.66,"endTime":1758.94,"body":"five year plan for hardware"},{"speaker":"Ryan Lee","startTime":1753.66,"endTime":1758.94,"body":"anymore. I need to have a growth"},{"speaker":"Ryan Lee","startTime":1758.94,"endTime":1764.49,"body":"plan that can address any change"},{"speaker":"Ryan Lee","startTime":1758.94,"endTime":1764.49,"body":"in the business needs and I can"},{"speaker":"Ryan Lee","startTime":1764.49,"endTime":1767.52,"body":"respond to what that cost is"},{"speaker":"Ryan Lee","startTime":1764.49,"endTime":1767.52,"body":"going to be almost immediately."},{"speaker":"Ryan Lee","startTime":1767.52,"endTime":1771.03,"body":"So if we go hey, we're, we're"},{"speaker":"Ryan Lee","startTime":1767.52,"endTime":1771.03,"body":"hiring another 500 people today,"},{"speaker":"Ryan Lee","startTime":1771.15,"endTime":1774.9,"body":"we have a big VDI environment"},{"speaker":"Ryan Lee","startTime":1771.15,"endTime":1774.9,"body":"built out, I can tell you, it's"},{"speaker":"Ryan Lee","startTime":1774.93,"endTime":1778.38,"body":"100 bucks a user per month for"},{"speaker":"Ryan Lee","startTime":1774.93,"endTime":1778.38,"body":"every new person you hire. And"},{"speaker":"Ryan Lee","startTime":1778.41,"endTime":1781.89,"body":"we can plan out from a financial"},{"speaker":"Ryan Lee","startTime":1778.41,"endTime":1781.89,"body":"standpoint exactly how that's"},{"speaker":"Ryan Lee","startTime":1781.89,"endTime":1785.85,"body":"going to impact business"},{"speaker":"Ryan Lee","startTime":1781.89,"endTime":1785.85,"body":"operations. I can say, for every"},{"speaker":"Ryan Lee","startTime":1785.88,"endTime":1790.35,"body":"10, 15 people, we need one more"},{"speaker":"Ryan Lee","startTime":1785.88,"endTime":1790.35,"body":"load balanced server for our web"},{"speaker":"Ryan Lee","startTime":1790.35,"endTime":1794.55,"body":"application or for our whatever"},{"speaker":"Ryan Lee","startTime":1790.35,"endTime":1794.55,"body":"this ends up being. And that's"},{"speaker":"Ryan Lee","startTime":1794.55,"endTime":1799.95,"body":"the kind of stuff that you can"},{"speaker":"Ryan Lee","startTime":1794.55,"endTime":1799.95,"body":"model out and have tabletop"},{"speaker":"Ryan Lee","startTime":1799.95,"endTime":1803.22,"body":"exercises. have scenarios that"},{"speaker":"Ryan Lee","startTime":1799.95,"endTime":1803.22,"body":"will allow you to plan for"},{"speaker":"Ryan Lee","startTime":1803.22,"endTime":1806.61,"body":"really any environment, and"},{"speaker":"Ryan Lee","startTime":1803.22,"endTime":1806.61,"body":"really allows you to show the"},{"speaker":"Ryan Lee","startTime":1806.61,"endTime":1808.98,"body":"value of IT in general to the"},{"speaker":"Ryan Lee","startTime":1806.61,"endTime":1808.98,"body":"rest of the business"},{"speaker":"Ryan Lee","startTime":1808.98,"endTime":1811.17,"body":"organization because they can"},{"speaker":"Ryan Lee","startTime":1808.98,"endTime":1811.17,"body":"ask a question and you can"},{"speaker":"Ryan Lee","startTime":1811.17,"endTime":1813.42,"body":"immediately have an answer"},{"speaker":"Ryan Lee","startTime":1811.17,"endTime":1813.42,"body":"instead of saying I have to get"},{"speaker":"Ryan Lee","startTime":1813.42,"endTime":1816.45,"body":"back to you in seven weeks, you"},{"speaker":"Ryan Lee","startTime":1813.42,"endTime":1816.45,"body":"can go, you know, once I get"},{"speaker":"Ryan Lee","startTime":1816.45,"endTime":1819.75,"body":"quotes back from a vendor, you"},{"speaker":"Ryan Lee","startTime":1816.45,"endTime":1819.75,"body":"can go, nope, this is the cost"},{"speaker":"Ryan Lee","startTime":1819.81,"endTime":1822.72,"body":"anything you do, let me plug in"},{"speaker":"Ryan Lee","startTime":1819.81,"endTime":1822.72,"body":"a new headcount, let me plug in"},{"speaker":"Ryan Lee","startTime":1822.72,"endTime":1826.29,"body":"a new, whatever. And that will"},{"speaker":"Ryan Lee","startTime":1822.72,"endTime":1826.29,"body":"dynamically adjust that cost"},{"speaker":"Ryan Lee","startTime":1826.29,"endTime":1830.43,"body":"back to that services and"},{"speaker":"Ryan Lee","startTime":1826.29,"endTime":1830.43,"body":"technology portfolio I'm talking"},{"speaker":"Ryan Lee","startTime":1830.43,"endTime":1835.02,"body":"about, if you have that catalog"},{"speaker":"Ryan Lee","startTime":1830.43,"endTime":1835.02,"body":"of equipment of whatever it is,"},{"speaker":"Ryan Lee","startTime":1835.47,"endTime":1839.25,"body":"you plug in a headcount number,"},{"speaker":"Ryan Lee","startTime":1835.47,"endTime":1839.25,"body":"and you tell your CFO exactly"},{"speaker":"Ryan Lee","startTime":1839.25,"endTime":1841.5,"body":"what it's going to cost to get"},{"speaker":"Ryan Lee","startTime":1839.25,"endTime":1841.5,"body":"to the next stage."},{"speaker":"Keith Hawkey","startTime":1841.0,"endTime":1846.19,"body":"It sounds to me or"},{"speaker":"Keith Hawkey","startTime":1841.0,"endTime":1846.19,"body":"reminds me of earlier in our"},{"speaker":"Keith Hawkey","startTime":1846.19,"endTime":1851.32,"body":"conversation, where you express"},{"speaker":"Keith Hawkey","startTime":1846.19,"endTime":1851.32,"body":"the value of \"Yes, but.\" That"},{"speaker":"Keith Hawkey","startTime":1851.32,"endTime":1854.89,"body":"almost sounds like you can"},{"speaker":"Keith Hawkey","startTime":1851.32,"endTime":1854.89,"body":"switch this phrase to \"Yes,"},{"speaker":"Keith Hawkey","startTime":1854.92,"endTime":1855.46,"body":"and.\""},{"speaker":"Ryan Lee","startTime":1856.45,"endTime":1857.86,"body":"Yeah, exactly."},{"speaker":"Keith Hawkey","startTime":1858.67,"endTime":1863.8,"body":"Yes, and this."},{"speaker":"Keith Hawkey","startTime":1858.67,"endTime":1863.8,"body":"Yes, and we can work remote and"},{"speaker":"Keith Hawkey","startTime":1863.8,"endTime":1869.08,"body":"we don't have to plan for that."},{"speaker":"Keith Hawkey","startTime":1863.8,"endTime":1869.08,"body":"Yes, and if you want to open the"},{"speaker":"Keith Hawkey","startTime":1869.08,"endTime":1872.65,"body":"new plant in Malaysia, it's not"},{"speaker":"Keith Hawkey","startTime":1869.08,"endTime":1872.65,"body":"a problem because we have"},{"speaker":"Keith Hawkey","startTime":1872.65,"endTime":1875.02,"body":"vendors that can support it,"},{"speaker":"Keith Hawkey","startTime":1872.65,"endTime":1875.02,"body":"because then we don't have to"},{"speaker":"Keith Hawkey","startTime":1875.02,"endTime":1879.16,"body":"worry about importing equipment,"},{"speaker":"Keith Hawkey","startTime":1875.02,"endTime":1879.16,"body":"we don't have to worry about the"},{"speaker":"Keith Hawkey","startTime":1879.19,"endTime":1886.18,"body":"on prem contracts. We're not"},{"speaker":"Keith Hawkey","startTime":1879.19,"endTime":1886.18,"body":"tied, we're nimble now. So much"},{"speaker":"Keith Hawkey","startTime":1886.18,"endTime":1889.54,"body":"of the conversation, like you"},{"speaker":"Keith Hawkey","startTime":1886.18,"endTime":1889.54,"body":"said earlier, if you speak to"},{"speaker":"Keith Hawkey","startTime":1890.68,"endTime":1893.8,"body":"cloud vendors, they speak, they"},{"speaker":"Keith Hawkey","startTime":1890.68,"endTime":1893.8,"body":"talk a lot about about the"},{"speaker":"Keith Hawkey","startTime":1893.8,"endTime":1898.33,"body":"savings and if you look at"},{"speaker":"Keith Hawkey","startTime":1893.8,"endTime":1898.33,"body":"those, sometimes there's"},{"speaker":"Keith Hawkey","startTime":1898.33,"endTime":1902.83,"body":"savings, but if you dig into the"},{"speaker":"Keith Hawkey","startTime":1898.33,"endTime":1902.83,"body":"details of their forecasts, they"},{"speaker":"Keith Hawkey","startTime":1902.83,"endTime":1906.46,"body":"are planning, they're assuming"},{"speaker":"Keith Hawkey","startTime":1902.83,"endTime":1906.46,"body":"that you are spending absorbent"},{"speaker":"Keith Hawkey","startTime":1906.46,"endTime":1911.11,"body":"amounts of money on your"},{"speaker":"Keith Hawkey","startTime":1906.46,"endTime":1911.11,"body":"existing technology. So more"},{"speaker":"Keith Hawkey","startTime":1911.11,"endTime":1916.09,"body":"times than not, it's not"},{"speaker":"Keith Hawkey","startTime":1911.11,"endTime":1916.09,"body":"savings, the savings come from"},{"speaker":"Keith Hawkey","startTime":1916.39,"endTime":1919.21,"body":"the opportunity costs of not"},{"speaker":"Keith Hawkey","startTime":1916.39,"endTime":1919.21,"body":"being able to change."},{"speaker":"Ryan Lee","startTime":1920.14,"endTime":1923.53,"body":"And the intangibles of"},{"speaker":"Ryan Lee","startTime":1920.14,"endTime":1923.53,"body":"what you've missed out on"},{"speaker":"Ryan Lee","startTime":1923.53,"endTime":1926.44,"body":"because yeah, exactly what you"},{"speaker":"Ryan Lee","startTime":1923.53,"endTime":1926.44,"body":"said the opportunity cost is,"},{"speaker":"Ryan Lee","startTime":1926.62,"endTime":1932.14,"body":"that's a huge piece that is hard"},{"speaker":"Ryan Lee","startTime":1926.62,"endTime":1932.14,"body":"to quantify and it's something"},{"speaker":"Ryan Lee","startTime":1932.14,"endTime":1934.27,"body":"that when you build those"},{"speaker":"Ryan Lee","startTime":1932.14,"endTime":1934.27,"body":"relationships, when you"},{"speaker":"Ryan Lee","startTime":1934.27,"endTime":1936.94,"body":"establish that trust, build that"},{"speaker":"Ryan Lee","startTime":1934.27,"endTime":1936.94,"body":"political and relationship"},{"speaker":"Ryan Lee","startTime":1936.94,"endTime":1939.97,"body":"capital with the rest of your"},{"speaker":"Ryan Lee","startTime":1936.94,"endTime":1939.97,"body":"group appears. That's the kind"},{"speaker":"Ryan Lee","startTime":1939.97,"endTime":1943.87,"body":"of stuff that people see over"},{"speaker":"Ryan Lee","startTime":1939.97,"endTime":1943.87,"body":"time where they go, Hey, this"},{"speaker":"Ryan Lee","startTime":1943.87,"endTime":1946.78,"body":"guy is making changes but I"},{"speaker":"Ryan Lee","startTime":1943.87,"endTime":1946.78,"body":"haven't noticed a difference. As"},{"speaker":"Ryan Lee","startTime":1946.78,"endTime":1949.27,"body":"long as you're not making a"},{"speaker":"Ryan Lee","startTime":1946.78,"endTime":1949.27,"body":"negative impact on the budget,"},{"speaker":"Ryan Lee","startTime":1949.3,"endTime":1952.21,"body":"on the timelines on the"},{"speaker":"Ryan Lee","startTime":1949.3,"endTime":1952.21,"body":"whatever, right away, awesome."},{"speaker":"Ryan Lee","startTime":1952.24,"endTime":1954.37,"body":"You're doing everything you"},{"speaker":"Ryan Lee","startTime":1952.24,"endTime":1954.37,"body":"should as a leader, and it's"},{"speaker":"Ryan Lee","startTime":1954.37,"endTime":1957.76,"body":"that down the road stuff where"},{"speaker":"Ryan Lee","startTime":1954.37,"endTime":1957.76,"body":"they go, you know, I remember"},{"speaker":"Ryan Lee","startTime":1957.76,"endTime":1960.13,"body":"all the time needing to put in"},{"speaker":"Ryan Lee","startTime":1957.76,"endTime":1960.13,"body":"tickets, and I wouldn't get"},{"speaker":"Ryan Lee","startTime":1960.13,"endTime":1965.02,"body":"responded to in a week, right?"},{"speaker":"Ryan Lee","startTime":1960.13,"endTime":1965.02,"body":"These projects would go so much"},{"speaker":"Ryan Lee","startTime":1965.02,"endTime":1967.93,"body":"longer than I ever thought"},{"speaker":"Ryan Lee","startTime":1965.02,"endTime":1967.93,"body":"possible and now my expectations"},{"speaker":"Ryan Lee","startTime":1967.93,"endTime":1970.18,"body":"are so unrealistic at how quick"},{"speaker":"Ryan Lee","startTime":1967.93,"endTime":1970.18,"body":"they're gonna get done because"},{"speaker":"Ryan Lee","startTime":1970.18,"endTime":1973.3,"body":"what IT has proven to me."},{"speaker":"Ryan Lee","startTime":1970.18,"endTime":1973.3,"body":"Honestly, sometimes it sucks for"},{"speaker":"Ryan Lee","startTime":1973.3,"endTime":1975.64,"body":"the next guy that comes in that"},{"speaker":"Ryan Lee","startTime":1973.3,"endTime":1975.64,"body":"might not have that same"},{"speaker":"Ryan Lee","startTime":1975.64,"endTime":1980.77,"body":"experience on adaptability to"},{"speaker":"Ryan Lee","startTime":1975.64,"endTime":1980.77,"body":"go, Well, you know, the old guy"},{"speaker":"Ryan Lee","startTime":1980.77,"endTime":1983.65,"body":"used to do this or you know,"},{"speaker":"Ryan Lee","startTime":1980.77,"endTime":1983.65,"body":"used to do that in a week, why"},{"speaker":"Ryan Lee","startTime":1983.65,"endTime":1988.12,"body":"is it going to take you a month?"},{"speaker":"Ryan Lee","startTime":1983.65,"endTime":1988.12,"body":"Well, that's what experience"},{"speaker":"Ryan Lee","startTime":1988.12,"endTime":1989.41,"body":"buys you a lot of times."},{"speaker":"Keith Hawkey","startTime":1989.0,"endTime":1996.38,"body":"Yeah. No, yeah, I"},{"speaker":"Keith Hawkey","startTime":1989.0,"endTime":1996.38,"body":"completely agree. What do you"},{"speaker":"Keith Hawkey","startTime":1996.38,"endTime":2005.26,"body":"see with cloud adoption?"},{"speaker":"Keith Hawkey","startTime":1996.38,"endTime":2005.26,"body":"Everyone talks about cycles of,"},{"speaker":"Keith Hawkey","startTime":2005.26,"endTime":2009.37,"body":"well, we're moving to the cloud"},{"speaker":"Keith Hawkey","startTime":2005.26,"endTime":2009.37,"body":"now and we're going to move back"},{"speaker":"Keith Hawkey","startTime":2009.37,"endTime":2013.66,"body":"to on prem, in the future, it'll"},{"speaker":"Keith Hawkey","startTime":2009.37,"endTime":2013.66,"body":"be maybe a small form factor."},{"speaker":"Keith Hawkey","startTime":2013.66,"endTime":2016.96,"body":"It'll be, there'll be some"},{"speaker":"Keith Hawkey","startTime":2013.66,"endTime":2016.96,"body":"invention to make it more"},{"speaker":"Keith Hawkey","startTime":2016.96,"endTime":2022.21,"body":"feasible. Maybe it's latency,"},{"speaker":"Keith Hawkey","startTime":2016.96,"endTime":2022.21,"body":"maybe it's, you know, the edge"},{"speaker":"Keith Hawkey","startTime":2022.21,"endTime":2025.48,"body":"and the footprint the edge"},{"speaker":"Keith Hawkey","startTime":2022.21,"endTime":2025.48,"body":"presents when, particularly when"},{"speaker":"Keith Hawkey","startTime":2025.48,"endTime":2029.95,"body":"it comes to manufacturing, maybe"},{"speaker":"Keith Hawkey","startTime":2025.48,"endTime":2029.95,"body":"its security of what brings it"},{"speaker":"Keith Hawkey","startTime":2029.95,"endTime":2034.33,"body":"back. With all the investment"},{"speaker":"Keith Hawkey","startTime":2029.95,"endTime":2034.33,"body":"data centers today, I don't see"},{"speaker":"Keith Hawkey","startTime":2034.33,"endTime":2040.78,"body":"us moving back unless there's"},{"speaker":"Keith Hawkey","startTime":2034.33,"endTime":2040.78,"body":"some AI reinvention to move back"},{"speaker":"Keith Hawkey","startTime":2040.78,"endTime":2045.04,"body":"to on prem. But do you see a"},{"speaker":"Keith Hawkey","startTime":2040.78,"endTime":2045.04,"body":"cyclical nature in this, what"},{"speaker":"Keith Hawkey","startTime":2045.04,"endTime":2049.57,"body":"would be the drivers of us to"},{"speaker":"Keith Hawkey","startTime":2045.04,"endTime":2049.57,"body":"move back because I hear this"},{"speaker":"Keith Hawkey","startTime":2049.57,"endTime":2055.96,"body":"from everybody. That everything"},{"speaker":"Keith Hawkey","startTime":2049.57,"endTime":2055.96,"body":"in IT is cyclical, including"},{"speaker":"Keith Hawkey","startTime":2055.99,"endTime":2061.09,"body":"moving toward a Managed Cloud,"},{"speaker":"Keith Hawkey","startTime":2055.99,"endTime":2061.09,"body":"Managed hosted environment"},{"speaker":"Ryan Lee","startTime":2061.0,"endTime":2066.91,"body":"So a lot of times what"},{"speaker":"Ryan Lee","startTime":2061.0,"endTime":2066.91,"body":"you're going to see in scenarios"},{"speaker":"Ryan Lee","startTime":2061.09,"endTime":2061.87,"body":"somewhere else."},{"speaker":"Ryan Lee","startTime":2066.91,"endTime":2071.32,"body":"like that is kind of a drastic"},{"speaker":"Ryan Lee","startTime":2066.91,"endTime":2071.32,"body":"change in the business needs or"},{"speaker":"Ryan Lee","startTime":2071.32,"endTime":2075.73,"body":"in the market or industry that"},{"speaker":"Ryan Lee","startTime":2071.32,"endTime":2075.73,"body":"you're looking at, or more often"},{"speaker":"Ryan Lee","startTime":2075.73,"endTime":2080.89,"body":"than not, it's going to be some"},{"speaker":"Ryan Lee","startTime":2075.73,"endTime":2080.89,"body":"sort of requirements, compliance"},{"speaker":"Ryan Lee","startTime":2080.89,"endTime":2083.65,"body":"requirements. So you're"},{"speaker":"Ryan Lee","startTime":2080.89,"endTime":2083.65,"body":"following some sort of GDPR, if"},{"speaker":"Ryan Lee","startTime":2083.65,"endTime":2088.27,"body":"you're following some sort of"},{"speaker":"Ryan Lee","startTime":2083.65,"endTime":2088.27,"body":"PCI or PII compliance piece that"},{"speaker":"Ryan Lee","startTime":2088.27,"endTime":2091.84,"body":"requires this, or a framework"},{"speaker":"Ryan Lee","startTime":2088.27,"endTime":2091.84,"body":"that you need to follow that you"},{"speaker":"Ryan Lee","startTime":2091.84,"endTime":2095.35,"body":"used to need to, some sort of"},{"speaker":"Ryan Lee","startTime":2091.84,"endTime":2095.35,"body":"DOD requirements is the typical"},{"speaker":"Ryan Lee","startTime":2095.35,"endTime":2101.56,"body":"one where I see that happening,"},{"speaker":"Ryan Lee","startTime":2095.35,"endTime":2101.56,"body":"but really, if you haven't just"},{"speaker":"Ryan Lee","startTime":2101.56,"endTime":2105.58,"body":"followed the latest trend or the"},{"speaker":"Ryan Lee","startTime":2101.56,"endTime":2105.58,"body":"newest fad in IT just to say I"},{"speaker":"Ryan Lee","startTime":2105.58,"endTime":2108.16,"body":"want to get on the bandwagon"},{"speaker":"Ryan Lee","startTime":2105.58,"endTime":2108.16,"body":"because everybody else is doing"},{"speaker":"Ryan Lee","startTime":2108.16,"endTime":2111.19,"body":"it and haven't planned it out,"},{"speaker":"Ryan Lee","startTime":2108.16,"endTime":2111.19,"body":"you're not gonna see as much of"},{"speaker":"Ryan Lee","startTime":2111.19,"endTime":2115.03,"body":"that cyclical nature that you're"},{"speaker":"Ryan Lee","startTime":2111.19,"endTime":2115.03,"body":"talking about, just in general"},{"speaker":"Ryan Lee","startTime":2115.03,"endTime":2119.47,"body":"in the IT group. So to me, I"},{"speaker":"Ryan Lee","startTime":2115.03,"endTime":2119.47,"body":"kind of balance out everything"},{"speaker":"Ryan Lee","startTime":2119.47,"endTime":2124.48,"body":"like I hate, I just absolutely"},{"speaker":"Ryan Lee","startTime":2119.47,"endTime":2124.48,"body":"hate going all in on something."},{"speaker":"Ryan Lee","startTime":2124.66,"endTime":2128.32,"body":"Like I hate going, companies"},{"speaker":"Ryan Lee","startTime":2124.66,"endTime":2128.32,"body":"that look at, you know, oh, we"},{"speaker":"Ryan Lee","startTime":2128.32,"endTime":2131.05,"body":"want to outsource all like all"},{"speaker":"Ryan Lee","startTime":2128.32,"endTime":2131.05,"body":"of IT and we just want somebody"},{"speaker":"Ryan Lee","startTime":2131.05,"endTime":2134.83,"body":"to manage the MSP and it's gonna"},{"speaker":"Ryan Lee","startTime":2131.05,"endTime":2134.83,"body":"give us resources. Or somebody"},{"speaker":"Ryan Lee","startTime":2134.83,"endTime":2137.65,"body":"saying, we want to go all cloud,"},{"speaker":"Ryan Lee","startTime":2134.83,"endTime":2137.65,"body":"I don't want to ever see"},{"speaker":"Ryan Lee","startTime":2137.65,"endTime":2142.42,"body":"anything on prem again. Or"},{"speaker":"Ryan Lee","startTime":2137.65,"endTime":2142.42,"body":"somebody saying, you know, I'm a"},{"speaker":"Ryan Lee","startTime":2142.51,"endTime":2145.51,"body":"Mac only shop, or I'm a Windows"},{"speaker":"Ryan Lee","startTime":2142.51,"endTime":2145.51,"body":"only shop, and there's no"},{"speaker":"Ryan Lee","startTime":2145.51,"endTime":2148.63,"body":"possibility of bringing anything"},{"speaker":"Ryan Lee","startTime":2145.51,"endTime":2148.63,"body":"else into the environment. To me"},{"speaker":"Ryan Lee","startTime":2148.66,"endTime":2151.9,"body":"like that's, that's the kind of"},{"speaker":"Ryan Lee","startTime":2148.66,"endTime":2151.9,"body":"reason that you're going to see"},{"speaker":"Ryan Lee","startTime":2151.9,"endTime":2157.72,"body":"a cyclical nature and if you"},{"speaker":"Ryan Lee","startTime":2151.9,"endTime":2157.72,"body":"plan out your implementation,"},{"speaker":"Ryan Lee","startTime":2157.72,"endTime":2160.18,"body":"your approach, and your strategy"},{"speaker":"Ryan Lee","startTime":2157.72,"endTime":2160.18,"body":"just from a business standpoint,"},{"speaker":"Ryan Lee","startTime":2160.18,"endTime":2164.11,"body":"first, and not from a tech fad"},{"speaker":"Ryan Lee","startTime":2160.18,"endTime":2164.11,"body":"standpoint, you won't see nearly"},{"speaker":"Ryan Lee","startTime":2164.11,"endTime":2167.26,"body":"as much of that cyclical nature,"},{"speaker":"Ryan Lee","startTime":2164.11,"endTime":2167.26,"body":"you might see shifts left or"},{"speaker":"Ryan Lee","startTime":2167.26,"endTime":2171.73,"body":"right. But you won't have a"},{"speaker":"Ryan Lee","startTime":2167.26,"endTime":2171.73,"body":"complete paradigm change of one"},{"speaker":"Ryan Lee","startTime":2171.73,"endTime":2175.66,"body":"environment to another and the"},{"speaker":"Ryan Lee","startTime":2171.73,"endTime":2175.66,"body":"reason is, so we'll take cloud"},{"speaker":"Ryan Lee","startTime":2175.66,"endTime":2180.67,"body":"as an example, if I come in on a"},{"speaker":"Ryan Lee","startTime":2175.66,"endTime":2180.67,"body":"cloud environment, and I say, we"},{"speaker":"Ryan Lee","startTime":2180.67,"endTime":2183.13,"body":"want to start leveraging the"},{"speaker":"Ryan Lee","startTime":2180.67,"endTime":2183.13,"body":"cloud because it doesn't exist"},{"speaker":"Ryan Lee","startTime":2183.13,"endTime":2185.53,"body":"at this company today. I'm not"},{"speaker":"Ryan Lee","startTime":2183.13,"endTime":2185.53,"body":"going to go, I want you to cut"},{"speaker":"Ryan Lee","startTime":2185.53,"endTime":2187.54,"body":"everything off and move over"},{"speaker":"Ryan Lee","startTime":2185.53,"endTime":2187.54,"body":"there. What I'm going to do is,"},{"speaker":"Ryan Lee","startTime":2187.66,"endTime":2190.51,"body":"I want a planned approach to"},{"speaker":"Ryan Lee","startTime":2187.66,"endTime":2190.51,"body":"move certain strategic"},{"speaker":"Ryan Lee","startTime":2190.51,"endTime":2195.01,"body":"applications that need a global"},{"speaker":"Ryan Lee","startTime":2190.51,"endTime":2195.01,"body":"footprint, for accessibility, or"},{"speaker":"Ryan Lee","startTime":2195.01,"endTime":2199.84,"body":"for latency, or for whatever. A"},{"speaker":"Ryan Lee","startTime":2195.01,"endTime":2199.84,"body":"lot of times reliability is the"},{"speaker":"Ryan Lee","startTime":2199.84,"endTime":2202.54,"body":"big one for me on why I make"},{"speaker":"Ryan Lee","startTime":2199.84,"endTime":2202.54,"body":"that change, why I make that"},{"speaker":"Ryan Lee","startTime":2202.54,"endTime":2206.2,"body":"shift, because Azure is gonna"},{"speaker":"Ryan Lee","startTime":2202.54,"endTime":2206.2,"body":"give me better uptime than"},{"speaker":"Ryan Lee","startTime":2206.23,"endTime":2209.38,"body":"anything I can buy in house at"},{"speaker":"Ryan Lee","startTime":2206.23,"endTime":2209.38,"body":"any company I've ever worked"},{"speaker":"Ryan Lee","startTime":2209.38,"endTime":2211.99,"body":"for. I've worked for billion"},{"speaker":"Ryan Lee","startTime":2209.38,"endTime":2211.99,"body":"dollar companies, they're still"},{"speaker":"Ryan Lee","startTime":2211.99,"endTime":2214.66,"body":"not investing the same amount of"},{"speaker":"Ryan Lee","startTime":2211.99,"endTime":2214.66,"body":"money that Azure is putting into"},{"speaker":"Ryan Lee","startTime":2214.66,"endTime":2218.23,"body":"its data centers or planning it"},{"speaker":"Ryan Lee","startTime":2214.66,"endTime":2218.23,"body":"out. And I'm not planning out my"},{"speaker":"Ryan Lee","startTime":2218.23,"endTime":2220.57,"body":"data center as well as they are."},{"speaker":"Ryan Lee","startTime":2218.23,"endTime":2220.57,"body":"And I built out quite a few data"},{"speaker":"Ryan Lee","startTime":2220.57,"endTime":2223.3,"body":"centers over the years, there's"},{"speaker":"Ryan Lee","startTime":2220.57,"endTime":2223.3,"body":"no way I'm planning it out"},{"speaker":"Ryan Lee","startTime":2223.3,"endTime":2228.79,"body":"better than the experts at"},{"speaker":"Ryan Lee","startTime":2223.3,"endTime":2228.79,"body":"Microsoft, or Amazon or Google,"},{"speaker":"Ryan Lee","startTime":2229.09,"endTime":2231.04,"body":"for their data centers. I've"},{"speaker":"Ryan Lee","startTime":2229.09,"endTime":2231.04,"body":"just not, it's not going to"},{"speaker":"Ryan Lee","startTime":2231.04,"endTime":2234.85,"body":"happen. So what I'll do is I'll"},{"speaker":"Ryan Lee","startTime":2231.04,"endTime":2234.85,"body":"move strategic applications over"},{"speaker":"Ryan Lee","startTime":2234.88,"endTime":2237.88,"body":"and I'll have a hybrid"},{"speaker":"Ryan Lee","startTime":2234.88,"endTime":2237.88,"body":"environment. Everything kind of"},{"speaker":"Ryan Lee","startTime":2237.88,"endTime":2240.49,"body":"in moderation, right. So I have"},{"speaker":"Ryan Lee","startTime":2237.88,"endTime":2240.49,"body":"a hybrid environment on my cloud"},{"speaker":"Ryan Lee","startTime":2241.42,"endTime":2244.78,"body":"footprint, I'll have a on prem"},{"speaker":"Ryan Lee","startTime":2241.42,"endTime":2244.78,"body":"footprint for certain things"},{"speaker":"Ryan Lee","startTime":2244.78,"endTime":2248.14,"body":"that makes sense, or to extend"},{"speaker":"Ryan Lee","startTime":2244.78,"endTime":2248.14,"body":"out the useful life of a non"},{"speaker":"Ryan Lee","startTime":2248.14,"endTime":2258.34,"body":"critical system. So say I need"},{"speaker":"Ryan Lee","startTime":2248.14,"endTime":2258.34,"body":"just a myriad of VMs that are"},{"speaker":"Ryan Lee","startTime":2258.4,"endTime":2261.88,"body":"for a certain project, I can"},{"speaker":"Ryan Lee","startTime":2258.4,"endTime":2261.88,"body":"throw those on some old legacy"},{"speaker":"Ryan Lee","startTime":2261.88,"endTime":2265.03,"body":"systems. And if the host dies,"},{"speaker":"Ryan Lee","startTime":2261.88,"endTime":2265.03,"body":"the host dies. I'll restore from"},{"speaker":"Ryan Lee","startTime":2265.03,"endTime":2268.21,"body":"backup, I only need it once a"},{"speaker":"Ryan Lee","startTime":2265.03,"endTime":2268.21,"body":"month, whatever, I'm not paying"},{"speaker":"Ryan Lee","startTime":2268.99,"endTime":2274.72,"body":"as much of that runtime fee that"},{"speaker":"Ryan Lee","startTime":2268.99,"endTime":2274.72,"body":"I would be on some sort of cloud"},{"speaker":"Ryan Lee","startTime":2274.72,"endTime":2278.17,"body":"environment instead of just"},{"speaker":"Ryan Lee","startTime":2274.72,"endTime":2278.17,"body":"paying electricity. And at the"},{"speaker":"Ryan Lee","startTime":2278.17,"endTime":2281.11,"body":"end of the day, if it really"},{"speaker":"Ryan Lee","startTime":2278.17,"endTime":2281.11,"body":"goes south, then I can move it"},{"speaker":"Ryan Lee","startTime":2281.11,"endTime":2285.82,"body":"to the cloud, because I already"},{"speaker":"Ryan Lee","startTime":2281.11,"endTime":2285.82,"body":"have, say, Azure disaster"},{"speaker":"Ryan Lee","startTime":2285.82,"endTime":2288.94,"body":"recovery set up or something"},{"speaker":"Ryan Lee","startTime":2285.82,"endTime":2288.94,"body":"like that, where that VM already"},{"speaker":"Ryan Lee","startTime":2288.94,"endTime":2291.58,"body":"exists, and I can just spin it"},{"speaker":"Ryan Lee","startTime":2288.94,"endTime":2291.58,"body":"up there and go, Okay, our costs"},{"speaker":"Ryan Lee","startTime":2291.58,"endTime":2295.96,"body":"are going to fluctuate slightly"},{"speaker":"Ryan Lee","startTime":2291.58,"endTime":2295.96,"body":"on a per month basis, but that's"},{"speaker":"Ryan Lee","startTime":2295.96,"endTime":2296.59,"body":"about it."},{"speaker":"Keith Hawkey","startTime":2296.0,"endTime":2303.77,"body":"Yeah, it reminds"},{"speaker":"Keith Hawkey","startTime":2296.0,"endTime":2303.77,"body":"me of the business side, the CIO"},{"speaker":"Keith Hawkey","startTime":2303.77,"endTime":2307.04,"body":"approach, or the CEO approaching"},{"speaker":"Keith Hawkey","startTime":2303.77,"endTime":2307.04,"body":"the CIO and saying, we need to"},{"speaker":"Keith Hawkey","startTime":2307.04,"endTime":2313.01,"body":"move everything to the cloud and"},{"speaker":"Keith Hawkey","startTime":2307.04,"endTime":2313.01,"body":"the CIO, learning to say, \"Yes,"},{"speaker":"Keith Hawkey","startTime":2313.04,"endTime":2319.34,"body":"but this,\" \"Yes, but this"},{"speaker":"Keith Hawkey","startTime":2313.04,"endTime":2319.34,"body":"application, I don't think it's,"},{"speaker":"Keith Hawkey","startTime":2319.34,"endTime":2322.07,"body":"I think it's going to cost us"},{"speaker":"Keith Hawkey","startTime":2319.34,"endTime":2322.07,"body":"more in the cloud because of"},{"speaker":"Keith Hawkey","startTime":2322.07,"endTime":2327.44,"body":"this reason or that reason.\""},{"speaker":"Keith Hawkey","startTime":2322.07,"endTime":2327.44,"body":"We're running up on toward the"},{"speaker":"Keith Hawkey","startTime":2327.44,"endTime":2333.2,"body":"end of the podcast and one thing"},{"speaker":"Keith Hawkey","startTime":2327.44,"endTime":2333.2,"body":"that I like to do is give you a"},{"speaker":"Keith Hawkey","startTime":2333.2,"endTime":2343.01,"body":"chance, Ryan, to if you could"},{"speaker":"Keith Hawkey","startTime":2333.2,"endTime":2343.01,"body":"present a message to every up"},{"speaker":"Keith Hawkey","startTime":2343.01,"endTime":2346.76,"body":"and comer, middle of the road,"},{"speaker":"Keith Hawkey","startTime":2343.01,"endTime":2346.76,"body":"end of the career IT"},{"speaker":"Keith Hawkey","startTime":2346.76,"endTime":2352.91,"body":"professional and leader, a word"},{"speaker":"Keith Hawkey","startTime":2346.76,"endTime":2352.91,"body":"of advice, or what I actually"},{"speaker":"Keith Hawkey","startTime":2352.91,"endTime":2357.05,"body":"think is a little bit more"},{"speaker":"Keith Hawkey","startTime":2352.91,"endTime":2357.05,"body":"interesting, a word of don't do"},{"speaker":"Keith Hawkey","startTime":2357.05,"endTime":2363.02,"body":"this. Don't, don't go about your"},{"speaker":"Keith Hawkey","startTime":2357.05,"endTime":2363.02,"body":"business in this way, It'll cost"},{"speaker":"Keith Hawkey","startTime":2363.02,"endTime":2366.53,"body":"you. You can approach this"},{"speaker":"Keith Hawkey","startTime":2363.02,"endTime":2366.53,"body":"either way you'd like yeah, you"},{"speaker":"Keith Hawkey","startTime":2366.53,"endTime":2369.23,"body":"can say this is my advice, or"},{"speaker":"Keith Hawkey","startTime":2366.53,"endTime":2369.23,"body":"this is something that you"},{"speaker":"Keith Hawkey","startTime":2369.23,"endTime":2373.52,"body":"should avoid. But what would"},{"speaker":"Keith Hawkey","startTime":2369.23,"endTime":2373.52,"body":"your message be? If suddenly it"},{"speaker":"Keith Hawkey","startTime":2373.52,"endTime":2376.37,"body":"was on a billboard everywhere in"},{"speaker":"Keith Hawkey","startTime":2373.52,"endTime":2376.37,"body":"the world, and only IT people"},{"speaker":"Keith Hawkey","startTime":2376.37,"endTime":2376.7,"body":"would see?"},{"speaker":"Ryan Lee","startTime":2378.28,"endTime":2382.84,"body":"So there's a couple"},{"speaker":"Ryan Lee","startTime":2378.28,"endTime":2382.84,"body":"pieces to that and it depends on"},{"speaker":"Ryan Lee","startTime":2382.93,"endTime":2385.78,"body":"where a person's at in their"},{"speaker":"Ryan Lee","startTime":2382.93,"endTime":2385.78,"body":"career. So a lot of very"},{"speaker":"Ryan Lee","startTime":2385.78,"endTime":2389.74,"body":"advanced senior level engineers,"},{"speaker":"Ryan Lee","startTime":2385.78,"endTime":2389.74,"body":"sis admins, software developers,"},{"speaker":"Ryan Lee","startTime":2389.74,"endTime":2395.83,"body":"whatever, have reached a place"},{"speaker":"Ryan Lee","startTime":2389.74,"endTime":2395.83,"body":"in their career where they know"},{"speaker":"Ryan Lee","startTime":2395.83,"endTime":2399.64,"body":"a lot and they feel like there's"},{"speaker":"Ryan Lee","startTime":2395.83,"endTime":2399.64,"body":"not a lot more growth for them"},{"speaker":"Ryan Lee","startTime":2399.64,"endTime":2405.46,"body":"to be had. And I think that is"},{"speaker":"Ryan Lee","startTime":2399.64,"endTime":2405.46,"body":"just a really poor approach and"},{"speaker":"Ryan Lee","startTime":2405.46,"endTime":2409.51,"body":"a really poor attitude to take"},{"speaker":"Ryan Lee","startTime":2405.46,"endTime":2409.51,"body":"on the IT journey as a whole. So"},{"speaker":"Ryan Lee","startTime":2410.56,"endTime":2413.92,"body":"when you're far along in your"},{"speaker":"Ryan Lee","startTime":2410.56,"endTime":2413.92,"body":"career, my biggest piece of"},{"speaker":"Ryan Lee","startTime":2413.92,"endTime":2418.87,"body":"advice is to just always be"},{"speaker":"Ryan Lee","startTime":2413.92,"endTime":2418.87,"body":"learning, always be humble, and"},{"speaker":"Ryan Lee","startTime":2420.31,"endTime":2424.75,"body":"always be willing to adapt, and"},{"speaker":"Ryan Lee","startTime":2420.31,"endTime":2424.75,"body":"to change and find new things."},{"speaker":"Ryan Lee","startTime":2424.78,"endTime":2429.13,"body":"So just because you're a Cisco"},{"speaker":"Ryan Lee","startTime":2424.78,"endTime":2429.13,"body":"engineer for the last 20 years,"},{"speaker":"Ryan Lee","startTime":2429.13,"endTime":2433.21,"body":"and you love and know Cisco"},{"speaker":"Ryan Lee","startTime":2429.13,"endTime":2433.21,"body":"CUCM, or something like that,"},{"speaker":"Ryan Lee","startTime":2433.81,"endTime":2436.36,"body":"that's not the way of things"},{"speaker":"Ryan Lee","startTime":2433.81,"endTime":2436.36,"body":"anymore. Like there's still"},{"speaker":"Ryan Lee","startTime":2436.36,"endTime":2438.31,"body":"environments where that makes"},{"speaker":"Ryan Lee","startTime":2436.36,"endTime":2438.31,"body":"sense, there's call centers or"},{"speaker":"Ryan Lee","startTime":2438.31,"endTime":2441.43,"body":"super large companies, but a lot"},{"speaker":"Ryan Lee","startTime":2438.31,"endTime":2441.43,"body":"of times, you're going to look"},{"speaker":"Ryan Lee","startTime":2441.43,"endTime":2444.91,"body":"at some sort of cloud platform,"},{"speaker":"Ryan Lee","startTime":2441.43,"endTime":2444.91,"body":"whether that's 8x8, or"},{"speaker":"Ryan Lee","startTime":2444.91,"endTime":2448.48,"body":"RingCentral, or Teams Calling"},{"speaker":"Ryan Lee","startTime":2444.91,"endTime":2448.48,"body":"whatever that is. That's the new"},{"speaker":"Ryan Lee","startTime":2448.51,"endTime":2451.48,"body":"way of things, so be willing to"},{"speaker":"Ryan Lee","startTime":2448.51,"endTime":2451.48,"body":"learn, find out what those"},{"speaker":"Ryan Lee","startTime":2451.48,"endTime":2454.42,"body":"systems are, and don't be stuck"},{"speaker":"Ryan Lee","startTime":2451.48,"endTime":2454.42,"body":"on the past, when that just"},{"speaker":"Ryan Lee","startTime":2454.42,"endTime":2456.97,"body":"doesn't fit a lot of the small"},{"speaker":"Ryan Lee","startTime":2454.42,"endTime":2456.97,"body":"to medium business size"},{"speaker":"Ryan Lee","startTime":2456.97,"endTime":2461.02,"body":"environments anymore. For people"},{"speaker":"Ryan Lee","startTime":2456.97,"endTime":2461.02,"body":"young in their career, the"},{"speaker":"Ryan Lee","startTime":2461.02,"endTime":2465.1,"body":"biggest pitfall that I've seen"},{"speaker":"Ryan Lee","startTime":2461.02,"endTime":2465.1,"body":"over and over and over again, is"},{"speaker":"Ryan Lee","startTime":2466.09,"endTime":2469.09,"body":"you're young, you're hungry,"},{"speaker":"Ryan Lee","startTime":2466.09,"endTime":2469.09,"body":"you're kind of green in the"},{"speaker":"Ryan Lee","startTime":2469.09,"endTime":2472.3,"body":"environment and you get out at a"},{"speaker":"Ryan Lee","startTime":2469.09,"endTime":2472.3,"body":"company you love, and you have a"},{"speaker":"Ryan Lee","startTime":2472.3,"endTime":2475.63,"body":"great attitude, you start to"},{"speaker":"Ryan Lee","startTime":2472.3,"endTime":2475.63,"body":"learn things, and the God"},{"speaker":"Ryan Lee","startTime":2475.63,"endTime":2479.26,"body":"Complex takes over. So all of a"},{"speaker":"Ryan Lee","startTime":2475.63,"endTime":2479.26,"body":"sudden, you know more than the"},{"speaker":"Ryan Lee","startTime":2479.26,"endTime":2482.8,"body":"end users do, because you're in"},{"speaker":"Ryan Lee","startTime":2479.26,"endTime":2482.8,"body":"the backend of the system, you"},{"speaker":"Ryan Lee","startTime":2482.8,"endTime":2485.95,"body":"get all of this privileged"},{"speaker":"Ryan Lee","startTime":2482.8,"endTime":2485.95,"body":"access that nobody else is"},{"speaker":"Ryan Lee","startTime":2485.95,"endTime":2489.82,"body":"getting and it starts to affect"},{"speaker":"Ryan Lee","startTime":2485.95,"endTime":2489.82,"body":"your attitude. And the reason"},{"speaker":"Ryan Lee","startTime":2489.82,"endTime":2491.65,"body":"you were hired in the first"},{"speaker":"Ryan Lee","startTime":2489.82,"endTime":2491.65,"body":"place, it's not because of your"},{"speaker":"Ryan Lee","startTime":2491.65,"endTime":2494.56,"body":"skill set, you don't have any"},{"speaker":"Ryan Lee","startTime":2491.65,"endTime":2494.56,"body":"when you come on as an intern or"},{"speaker":"Ryan Lee","startTime":2494.86,"endTime":2497.14,"body":"an entry level employee with"},{"speaker":"Ryan Lee","startTime":2494.86,"endTime":2497.14,"body":"zero years of experience out of"},{"speaker":"Ryan Lee","startTime":2497.14,"endTime":2500.05,"body":"college. You came on because of"},{"speaker":"Ryan Lee","startTime":2497.14,"endTime":2500.05,"body":"the attitude that the hiring"},{"speaker":"Ryan Lee","startTime":2500.05,"endTime":2504.52,"body":"manager liked and because of the"},{"speaker":"Ryan Lee","startTime":2500.05,"endTime":2504.52,"body":"capability or the potential that"},{"speaker":"Ryan Lee","startTime":2504.52,"endTime":2508.3,"body":"they saw on you. So where you"},{"speaker":"Ryan Lee","startTime":2504.52,"endTime":2508.3,"body":"start to go south, where you"},{"speaker":"Ryan Lee","startTime":2508.3,"endTime":2511.66,"body":"start to burn that relationship"},{"speaker":"Ryan Lee","startTime":2508.3,"endTime":2511.66,"body":"with that manager is when you"},{"speaker":"Ryan Lee","startTime":2511.66,"endTime":2515.41,"body":"start to get that God Complex,"},{"speaker":"Ryan Lee","startTime":2511.66,"endTime":2515.41,"body":"or you start to be degrading of"},{"speaker":"Ryan Lee","startTime":2515.41,"endTime":2518.35,"body":"the end users and say, Well, you"},{"speaker":"Ryan Lee","startTime":2515.41,"endTime":2518.35,"body":"know, they don't know, you know,"},{"speaker":"Ryan Lee","startTime":2518.59,"endTime":2520.69,"body":"how dumb could they be that"},{"speaker":"Ryan Lee","startTime":2518.59,"endTime":2520.69,"body":"they, you know, set this"},{"speaker":"Ryan Lee","startTime":2520.69,"endTime":2523.21,"body":"password, or they didn't know"},{"speaker":"Ryan Lee","startTime":2520.69,"endTime":2523.21,"body":"what to click on this thing? Or"},{"speaker":"Ryan Lee","startTime":2523.24,"endTime":2527.71,"body":"do whatever? And my always"},{"speaker":"Ryan Lee","startTime":2523.24,"endTime":2527.71,"body":"answer that is I'm like, yeah,"},{"speaker":"Ryan Lee","startTime":2527.77,"endTime":2532.96,"body":"that person doesn't know how to"},{"speaker":"Ryan Lee","startTime":2527.77,"endTime":2532.96,"body":"make some sort of change on"},{"speaker":"Ryan Lee","startTime":2532.96,"endTime":2536.47,"body":"their endpoint, or you know how"},{"speaker":"Ryan Lee","startTime":2532.96,"endTime":2536.47,"body":"to add email to their phone, or"},{"speaker":"Ryan Lee","startTime":2536.47,"endTime":2539.35,"body":"whatever it is. But on the same"},{"speaker":"Ryan Lee","startTime":2536.47,"endTime":2539.35,"body":"token, you know, say you're in"},{"speaker":"Ryan Lee","startTime":2539.35,"endTime":2542.8,"body":"the medical industry, that"},{"speaker":"Ryan Lee","startTime":2539.35,"endTime":2542.8,"body":"person knows how to reattach"},{"speaker":"Ryan Lee","startTime":2542.8,"endTime":2545.53,"body":"some nerves in your spine that"},{"speaker":"Ryan Lee","startTime":2542.8,"endTime":2545.53,"body":"allow you to walk again. So"},{"speaker":"Ryan Lee","startTime":2545.77,"endTime":2550.36,"body":"maybe let's have a little bit of"},{"speaker":"Ryan Lee","startTime":2545.77,"endTime":2550.36,"body":"empathy for what it is that they"},{"speaker":"Ryan Lee","startTime":2550.36,"endTime":2553.15,"body":"are good at, and not expect them"},{"speaker":"Ryan Lee","startTime":2550.36,"endTime":2553.15,"body":"to know everything there is to"},{"speaker":"Ryan Lee","startTime":2553.15,"endTime":2556.12,"body":"know about IT, because that's"},{"speaker":"Ryan Lee","startTime":2553.15,"endTime":2556.12,"body":"your job, they have a different"},{"speaker":"Ryan Lee","startTime":2556.12,"endTime":2559.24,"body":"job. We have functional skill"},{"speaker":"Ryan Lee","startTime":2556.12,"endTime":2559.24,"body":"sets that we focus on to get"},{"speaker":"Ryan Lee","startTime":2559.24,"endTime":2562.63,"body":"economies of scale. Let's worry"},{"speaker":"Ryan Lee","startTime":2559.24,"endTime":2562.63,"body":"about that kind of stuff and not"},{"speaker":"Ryan Lee","startTime":2562.63,"endTime":2566.08,"body":"bring the attitude into the"},{"speaker":"Ryan Lee","startTime":2562.63,"endTime":2566.08,"body":"environment as a whole. But stay"},{"speaker":"Ryan Lee","startTime":2566.08,"endTime":2571.03,"body":"humble, stay hungry, let's stay"},{"speaker":"Ryan Lee","startTime":2566.08,"endTime":2571.03,"body":"energized and willing to help."},{"speaker":"Ryan Lee","startTime":2571.06,"endTime":2572.59,"body":"And those are the kinds of"},{"speaker":"Ryan Lee","startTime":2571.06,"endTime":2572.59,"body":"things that are gonna allow you"},{"speaker":"Ryan Lee","startTime":2572.59,"endTime":2576.31,"body":"to succeed. When I'm hiring"},{"speaker":"Ryan Lee","startTime":2572.59,"endTime":2576.31,"body":"staff, there's a make or break"},{"speaker":"Ryan Lee","startTime":2576.31,"endTime":2580.0,"body":"it decision that happen right"},{"speaker":"Ryan Lee","startTime":2576.31,"endTime":2580.0,"body":"off the bat and that's attitude"},{"speaker":"Ryan Lee","startTime":2580.06,"endTime":2586.15,"body":"and certain soft skills that the"},{"speaker":"Ryan Lee","startTime":2580.06,"endTime":2586.15,"body":"employee displays. If they pass,"},{"speaker":"Ryan Lee","startTime":2586.18,"endTime":2589.87,"body":"then there's a next set of, you"},{"speaker":"Ryan Lee","startTime":2586.18,"endTime":2589.87,"body":"know, fruit on the fruit tree"},{"speaker":"Ryan Lee","startTime":2589.87,"endTime":2592.9,"body":"that you're reaching for, which"},{"speaker":"Ryan Lee","startTime":2589.87,"endTime":2592.9,"body":"is, you know, the the minimum"},{"speaker":"Ryan Lee","startTime":2592.9,"endTime":2595.6,"body":"skill sets to actually do the"},{"speaker":"Ryan Lee","startTime":2592.9,"endTime":2595.6,"body":"job perform the function that is"},{"speaker":"Ryan Lee","startTime":2595.6,"endTime":2598.78,"body":"you're looking at performing."},{"speaker":"Ryan Lee","startTime":2595.6,"endTime":2598.78,"body":"But if I can see on your resume"},{"speaker":"Ryan Lee","startTime":2598.78,"endTime":2602.11,"body":"that you have 30 years"},{"speaker":"Ryan Lee","startTime":2598.78,"endTime":2602.11,"body":"experience, managing whatever"},{"speaker":"Ryan Lee","startTime":2602.11,"endTime":2604.45,"body":"environment, but you come in"},{"speaker":"Ryan Lee","startTime":2602.11,"endTime":2604.45,"body":"with a bad attitude, you're"},{"speaker":"Ryan Lee","startTime":2604.45,"endTime":2607.81,"body":"immediately ticked off the list."},{"speaker":"Ryan Lee","startTime":2604.45,"endTime":2607.81,"body":"I'm never going to consider you."},{"speaker":"Ryan Lee","startTime":2608.02,"endTime":2610.48,"body":"And that's the kind of stuff"},{"speaker":"Ryan Lee","startTime":2608.02,"endTime":2610.48,"body":"that people need to be aware of"},{"speaker":"Ryan Lee","startTime":2610.48,"endTime":2614.17,"body":"is that the attitude is the make"},{"speaker":"Ryan Lee","startTime":2610.48,"endTime":2614.17,"body":"it or break it thing. The skill"},{"speaker":"Ryan Lee","startTime":2614.17,"endTime":2619.42,"body":"sets are after that, on a lot of"},{"speaker":"Ryan Lee","startTime":2614.17,"endTime":2619.42,"body":"places, a lot of my peers, a lot"},{"speaker":"Ryan Lee","startTime":2619.42,"endTime":2621.94,"body":"of hiring managers what they"},{"speaker":"Ryan Lee","startTime":2619.42,"endTime":2621.94,"body":"say, that's what they're looking"},{"speaker":"Ryan Lee","startTime":2621.94,"endTime":2625.24,"body":"for first is attitude. So come"},{"speaker":"Ryan Lee","startTime":2621.94,"endTime":2625.24,"body":"in humble, stay humble, stay"},{"speaker":"Ryan Lee","startTime":2625.24,"endTime":2625.72,"body":"hungry."},{"speaker":"Keith Hawkey","startTime":2626.08,"endTime":2628.75,"body":"That's beautiful."},{"speaker":"Keith Hawkey","startTime":2626.08,"endTime":2628.75,"body":"Man, I gotta say, Ryan, I've"},{"speaker":"Keith Hawkey","startTime":2628.75,"endTime":2633.49,"body":"been thoroughly impressed by the"},{"speaker":"Keith Hawkey","startTime":2628.75,"endTime":2633.49,"body":"wisdom and the your overall"},{"speaker":"Keith Hawkey","startTime":2633.49,"endTime":2636.79,"body":"philosophy not only in tackling"},{"speaker":"Keith Hawkey","startTime":2633.49,"endTime":2636.79,"body":"IT challenges, but the human"},{"speaker":"Keith Hawkey","startTime":2636.79,"endTime":2641.38,"body":"elements of the IT department"},{"speaker":"Keith Hawkey","startTime":2636.79,"endTime":2641.38,"body":"today. All great advice."},{"speaker":"Keith Hawkey","startTime":2641.5,"endTime":2643.72,"body":"Speaking of that, how can people"},{"speaker":"Keith Hawkey","startTime":2641.5,"endTime":2643.72,"body":"find you?"},{"speaker":"Ryan Lee","startTime":2643.87,"endTime":2650.35,"body":"Yeah, I'm usually very"},{"speaker":"Ryan Lee","startTime":2643.87,"endTime":2650.35,"body":"active on LinkedIn. So that is,"},{"speaker":"Ryan Lee","startTime":2650.38,"endTime":2656.95,"body":"to me, the non political, non"},{"speaker":"Ryan Lee","startTime":2650.38,"endTime":2656.95,"body":"religious, non controversial, it"},{"speaker":"Ryan Lee","startTime":2656.95,"endTime":2660.25,"body":"is still, but I tried to limit"},{"speaker":"Ryan Lee","startTime":2656.95,"endTime":2660.25,"body":"as much controversialness out of"},{"speaker":"Ryan Lee","startTime":2660.25,"endTime":2663.19,"body":"LinkedIn as I can. But that's"},{"speaker":"Ryan Lee","startTime":2660.25,"endTime":2663.19,"body":"where I go to learn. So my"},{"speaker":"Ryan Lee","startTime":2663.19,"endTime":2665.71,"body":"peers, the people, I follow the"},{"speaker":"Ryan Lee","startTime":2663.19,"endTime":2665.71,"body":"companies, I follow everything"},{"speaker":"Ryan Lee","startTime":2665.71,"endTime":2668.47,"body":"on there, they're going to"},{"speaker":"Ryan Lee","startTime":2665.71,"endTime":2668.47,"body":"repost new articles, they're"},{"speaker":"Ryan Lee","startTime":2668.47,"endTime":2671.74,"body":"going to be some of the first"},{"speaker":"Ryan Lee","startTime":2668.47,"endTime":2671.74,"body":"people to alert me on what new"},{"speaker":"Ryan Lee","startTime":2671.74,"endTime":2676.21,"body":"vulnerabilities in the in the"},{"speaker":"Ryan Lee","startTime":2671.74,"endTime":2676.21,"body":"environment that's coming out,"},{"speaker":"Ryan Lee","startTime":2676.24,"endTime":2679.45,"body":"you know, whether it's a zero"},{"speaker":"Ryan Lee","startTime":2676.24,"endTime":2679.45,"body":"day or whether it's a new"},{"speaker":"Ryan Lee","startTime":2679.45,"endTime":2682.9,"body":"architecture, whether it's a new"},{"speaker":"Ryan Lee","startTime":2679.45,"endTime":2682.9,"body":"set of requirements for some"},{"speaker":"Ryan Lee","startTime":2682.9,"endTime":2685.24,"body":"sort of framework that you're"},{"speaker":"Ryan Lee","startTime":2682.9,"endTime":2685.24,"body":"following. That's where I see a"},{"speaker":"Ryan Lee","startTime":2685.24,"endTime":2689.35,"body":"lot of the stuff very first and"},{"speaker":"Ryan Lee","startTime":2685.24,"endTime":2689.35,"body":"so I am usually very active on"},{"speaker":"Ryan Lee","startTime":2689.35,"endTime":2692.02,"body":"there. Reposting articles I've"},{"speaker":"Ryan Lee","startTime":2689.35,"endTime":2692.02,"body":"seen that I think will help out"},{"speaker":"Ryan Lee","startTime":2692.38,"endTime":2698.26,"body":"my connections, my peers, and"},{"speaker":"Ryan Lee","startTime":2692.38,"endTime":2698.26,"body":"then just finding out people"},{"speaker":"Ryan Lee","startTime":2698.26,"endTime":2702.52,"body":"that are going to add some value"},{"speaker":"Ryan Lee","startTime":2698.26,"endTime":2702.52,"body":"to my life, whether it's the"},{"speaker":"Ryan Lee","startTime":2702.52,"endTime":2704.56,"body":"inspiration that they provide,"},{"speaker":"Ryan Lee","startTime":2702.52,"endTime":2704.56,"body":"whether it's the knowledge they"},{"speaker":"Ryan Lee","startTime":2704.56,"endTime":2708.07,"body":"provide, or just the camaraderie"},{"speaker":"Ryan Lee","startTime":2704.56,"endTime":2708.07,"body":"that they provide. I've had"},{"speaker":"Ryan Lee","startTime":2708.61,"endTime":2712.15,"body":"people that I've made friends"},{"speaker":"Ryan Lee","startTime":2708.61,"endTime":2712.15,"body":"with on LinkedIn, purely because"},{"speaker":"Ryan Lee","startTime":2712.15,"endTime":2714.46,"body":"of either content they're"},{"speaker":"Ryan Lee","startTime":2712.15,"endTime":2714.46,"body":"posting or that I'm posting that"},{"speaker":"Ryan Lee","startTime":2714.46,"endTime":2717.85,"body":"I find really speaks to me that"},{"speaker":"Ryan Lee","startTime":2714.46,"endTime":2717.85,"body":"I've never met in real life and"},{"speaker":"Ryan Lee","startTime":2717.85,"endTime":2720.97,"body":"we chat regularly. I exchange"},{"speaker":"Ryan Lee","startTime":2717.85,"endTime":2720.97,"body":"emails back and forth with"},{"speaker":"Ryan Lee","startTime":2721.24,"endTime":2725.41,"body":"different IT managers,"},{"speaker":"Ryan Lee","startTime":2721.24,"endTime":2725.41,"body":"directors, VP's that I've never"},{"speaker":"Ryan Lee","startTime":2725.41,"endTime":2728.23,"body":"met in real life and we just"},{"speaker":"Ryan Lee","startTime":2725.41,"endTime":2728.23,"body":"have a really shared set of"},{"speaker":"Ryan Lee","startTime":2728.23,"endTime":2732.01,"body":"interests. So, Linkedin's the"},{"speaker":"Ryan Lee","startTime":2728.23,"endTime":2732.01,"body":"main place that you can find me,"},{"speaker":"Ryan Lee","startTime":2733.69,"endTime":2736.57,"body":"that's where I'm going to be the"},{"speaker":"Ryan Lee","startTime":2733.69,"endTime":2736.57,"body":"most available. I have all of"},{"speaker":"Ryan Lee","startTime":2736.57,"endTime":2739.99,"body":"the other social media"},{"speaker":"Ryan Lee","startTime":2736.57,"endTime":2739.99,"body":"platforms, the Facebook,"},{"speaker":"Ryan Lee","startTime":2739.99,"endTime":2744.79,"body":"Instagram, Twitter, whatever,"},{"speaker":"Ryan Lee","startTime":2739.99,"endTime":2744.79,"body":"not super active on them. I"},{"speaker":"Ryan Lee","startTime":2744.79,"endTime":2747.16,"body":"follow them for the food videos,"},{"speaker":"Ryan Lee","startTime":2744.79,"endTime":2747.16,"body":"I follow them for the funny cat"},{"speaker":"Ryan Lee","startTime":2747.16,"endTime":2752.17,"body":"videos, you know. Twitter,"},{"speaker":"Ryan Lee","startTime":2747.16,"endTime":2752.17,"body":"honestly, the only thing I use"},{"speaker":"Ryan Lee","startTime":2752.17,"endTime":2756.07,"body":"it for is checking out images"},{"speaker":"Ryan Lee","startTime":2752.17,"endTime":2756.07,"body":"from Microsoft or Cisco or any"},{"speaker":"Ryan Lee","startTime":2756.07,"endTime":2759.07,"body":"of the big providers there"},{"speaker":"Ryan Lee","startTime":2756.07,"endTime":2759.07,"body":"because that's usually one of"},{"speaker":"Ryan Lee","startTime":2759.07,"endTime":2761.8,"body":"the first places they'll post."},{"speaker":"Ryan Lee","startTime":2759.07,"endTime":2761.8,"body":"Look at a second on whatever"},{"speaker":"Ryan Lee","startTime":2761.8,"endTime":2765.22,"body":"their actual outage notification"},{"speaker":"Ryan Lee","startTime":2761.8,"endTime":2765.22,"body":"page is or is it down.com,"},{"speaker":"Ryan Lee","startTime":2765.22,"endTime":2768.61,"body":"whatever, but Twitter's where I"},{"speaker":"Ryan Lee","startTime":2765.22,"endTime":2768.61,"body":"see a lot of that first. So, as"},{"speaker":"Ryan Lee","startTime":2768.61,"endTime":2771.01,"body":"old as that makes me sound"},{"speaker":"Ryan Lee","startTime":2768.61,"endTime":2771.01,"body":"that's literally as nerdy as"},{"speaker":"Ryan Lee","startTime":2771.01,"endTime":2773.08,"body":"that makes me sound, that's why"},{"speaker":"Ryan Lee","startTime":2771.01,"endTime":2773.08,"body":"I'm on Twitter and some of the"},{"speaker":"Ryan Lee","startTime":2773.08,"endTime":2773.77,"body":"other platforms."},{"speaker":"Keith Hawkey","startTime":2774.1,"endTime":2777.34,"body":"If it works, it"},{"speaker":"Keith Hawkey","startTime":2774.1,"endTime":2777.34,"body":"works. So yeah, we'll post your"},{"speaker":"Keith Hawkey","startTime":2777.34,"endTime":2781.27,"body":"LinkedIn and again, Ryan, thank"},{"speaker":"Keith Hawkey","startTime":2777.34,"endTime":2781.27,"body":"you immensely for joining the"},{"speaker":"Keith Hawkey","startTime":2781.27,"endTime":2784.33,"body":"podcast. I certainly found the"},{"speaker":"Keith Hawkey","startTime":2781.27,"endTime":2784.33,"body":"actual conversation valuable."},{"speaker":"Keith Hawkey","startTime":2784.78,"endTime":2787.72,"body":"And that's it, folks. We'll"},{"speaker":"Keith Hawkey","startTime":2784.78,"endTime":2787.72,"body":"catch you on the next one."},{"speaker":"Ryan Lee","startTime":2788.2,"endTime":2790.75,"body":"Awesome, well thanks"},{"speaker":"Ryan Lee","startTime":2788.2,"endTime":2790.75,"body":"for having me and look forward"},{"speaker":"Ryan Lee","startTime":2790.75,"endTime":2793.24,"body":"to connecting with anyone that"},{"speaker":"Ryan Lee","startTime":2790.75,"endTime":2793.24,"body":"hears from me on here and I'm"},{"speaker":"Ryan Lee","startTime":2793.24,"endTime":2796.54,"body":"happy to connect and stay in"},{"speaker":"Ryan Lee","startTime":2793.24,"endTime":2796.54,"body":"touch and give advice if"},{"speaker":"Ryan Lee","startTime":2796.54,"endTime":2798.49,"body":"anybody's looking for it. So"},{"speaker":"Ryan Lee","startTime":2796.54,"endTime":2798.49,"body":"have a great day."},{"speaker":"Narrator","startTime":2799.12,"endTime":2801.85,"body":"Thanks for listening."},{"speaker":"Narrator","startTime":2799.12,"endTime":2801.85,"body":"The IT Matters podcast is"},{"speaker":"Narrator","startTime":2801.85,"endTime":2804.76,"body":"produced by Opkalla an IT"},{"speaker":"Narrator","startTime":2801.85,"endTime":2804.76,"body":"advisory firm that helps"},{"speaker":"Narrator","startTime":2804.76,"endTime":2808.57,"body":"businesses navigate the vast and"},{"speaker":"Narrator","startTime":2804.76,"endTime":2808.57,"body":"complex IT marketplace. Learn"},{"speaker":"Narrator","startTime":2808.57,"endTime":2811.33,"body":"more about Opkalla at"},{"speaker":"Narrator","startTime":2808.57,"endTime":2811.33,"body":"opkalla.com"}]}