Welcome to the Arena from ICR – Conversations with Today's Innovators & Business Leaders

Summary: 
When your A/C breaks down in the middle of summer, you want someone at your house to fix it that same day. And one firm has been able to leverage that reliability into a national home services empire. 

Ken Haines was appointed CEO of Wrench Group almost 10 years ago and he has since guided the company to become the second largest non-franchised home services company in the United States.
 
Ken joins us to discuss his philosophy on leadership, the benefits of Wrench Group's innovative partnership model, and the impact of emerging tech in the home-services industry. 
 

Highlights:
  • Wrench Group Services (1:59)
  • Ken's path through the industry (2:40)
  • Company-owned vs. Franchised (4:50)
  • Autonomy vs. Consistency (5:49)
  • Evaluating Culture Fit (7:03)
  • Customer Experience (8:34)
  • Covid's Impacts (11:24)
  • Emerging Tech (13:10)
  • Recruitment (16:42)
  • Where does Wrench Group go from here? (19:32)

Links:
Ken's LinkedIn
Wrench Group LinkedIn
Wrench Group Website
ICR LinkedIn
ICR Twitter
ICR Website
 

Feedback:
If you have questions about the show, or have a topic in mind you'd like discussed in future episodes, email our producer, joe@lowerstreet.co.

What is Welcome to the Arena from ICR – Conversations with Today's Innovators & Business Leaders?

In the increasingly crowded and competitive corporate and financial ecosystem, it’s harder than ever for companies to break through the clutter and be heard. The media, investors, agenda-driven influencers, even customers and competitors, are defining your business story on their terms. Therefore, it is imperative that companies take control and proactively drive the conversation with stakeholders in an effort to build & maintain equity value.

In Welcome to the Arena from ICR, Co-Founder & CEO of ICR, Tom Ryan, interviews key business and financial players who influence the fate of public or aspiring public companies in the capital markets. As a former Wall Street Journal ranked sell-side equity analyst and the founder of one of the largest strategic communications firms in the world, Tom understands what it takes to navigate this complex environment.

This is a forum for CEOs, CFOs, institutional investors, sell-side analysts, financial journalists, private equity professionals and other financial community participants to share their stories and give advice in an open and candid conversation.

For more information, visit http://www.icrinc.com