Gainsight CEO Nick Mehta joins Alex and Kirsti to discuss how his customer success company became Community-Led and how putting community at the heart of their business has improved their relationship with their customers.
Show Notes
Find Nick on Twitter and LinkedIn. Read his blog, Mehta Physical here.
For more Community-Led resources, head over to communityled.com, where you'll find the Community-Led Growth Model, The 2022 Community-Led Report, and the Community-Led Assessment.
Register to attend the 2022 Community-Led Summit.
- Alex Angel is the Chief Community Officer at Commsor and The Community Club, with more than 12 years of community experience under her belt.
- Kirsti Buick is a journalist turned Community Content Creator, and heads up the Content team at Commsor and The Community Club.
What is The Community-Led Show?
Join Alex Angel and Kirsti Buick as they talk to a variety of leaders about how community and Community-Led impacts their organizations.
Alex Angel 00:03
Hello, hello, and welcome to the Community-Led show. I am Alex Angel chief community officer at Commsor and the community club.
Kirsti Buick 00:11
And I'm Kirsti Buick, the content lead at Commsor and club. And this podcast is about all things Community-Led, where we talk to community leaders, as well as founders, investors and other leaders across industries, to understand how they're thinking about community and how to build Community-Led companies.
Alex Angel 00:28
For the uninitiated Community-Led is more than just about having a community it's about treating your community, which is both the team building and supporting it and the community itself as a core part of your organization and strategy. And not just something that is siloed or transactional. There are a whole host of reasons why folks should care about this movement and the benefits to structuring your organization this way, which we unpack every week in these episodes. So if you would like to read ahead of class, you'll find some great resources on this on communityled.com.
Kirsti Buick 01:00
I'm really excited today because we are joined by the one and only Nick Mehta, who is the CEO of Gainsight. Nick, thank you so much for making time to chat to us today.
Nick Mehta 01:10
So excited to be here. Thanks.
Kirsti Buick 01:13
It's a Yeah, it's wonderful to have you. Let's jump in I we have a lot of questions. I thought it's a good idea to start at the beginning. So I want to talk to you about your journey into community, which seems to coincide pretty well with the customer success movement as a whole. Is it Is that fair?
Nick Mehta 01:35
That's right. Yeah. They're kind of wanting the same for us.
Kirsti Buick 01:37
And it started with Pulse back in 2013. If I'm, if I'm remembering rightly,
Nick Mehta 01:44
you got it. Right. Yeah. Let me give you the background on that. So the story, it was a community built out of necessity. And some people call us category creators. But we only had to do that because we only did it because we had to because basically, we started and launched Gainsight in 2013. With this idea that over time, every company was going to realize that the best way to grow is through your existing customers. And the best way to do that was to have a philosophy around customer success, right. And as probably people listening the show know, now there's this big job called Customer Success, Customer Success management. People use the acronym CSM it, there's 300,000, CSMs in the world, it's one of the fastest growing jobs out there. But back in 2013, there was literally like a whopping 1000 people in the profession worldwide. And our business was building software for those people. So we could never build a big company if the job itself didn't grow. Right. So there was part of this was the necessity we needed to create and grow this community. But part of it was also just realizing the need that was out there. When we met with CSMs, the 1000s that were there, they would always say gosh, like, I feel like I'm on my own trying to figure this out. Are there other people like me, these are the hallmarks as you both know better than I do of like like when a community needs to be formed. And I always joke that like we started out in like, early 2013. And we would host these like these little happy hours at our tiny little office 3000 square foot office in Mountain View, California. And we would go to the grocery store and buy like the cheese tray with like the crappy cheese and like the the like cheap wine. And we would put on a little like kind of like ping pong table at our office, and people would show up, right? And so they clearly weren't showing up for the crappy cheese of the cheap grocery store wine, right? They were showing up because they wanted to. They wanted to they wanted to meet other people like them. They felt like they were alone. They felt lonely, right. And they wanted to meet other people. And they would leave these events. And I would say, Oh, how was the event and they said, Gosh, like I feel a little less alone. I guess I'm not the only one going through this, I feel more validated. Anyways, fast forward, we turned this into a like a an event and then a series of events. It's called pulse. And we held our first pulse conference in 2013. And May in San Francisco, and we rented a hotel and all that stuff. And we thought we would get you know, 50-75 people and 300 people showed up to that first event. And it was all this energy and all this excitement and people said, Gosh, I feel like I'm not alone. I'm not the only one going through this. Anyways, fast forward. That was 2013 Do it 2014 2015 2016. We started doing it in Europe. And we do it in Sydney. And we do regional events. So we do online events and events for specific subgroups and all that kind of stuff. And you know, the last time we did pulse in person was in May in May of 2019. And we had 6000 People at Moscone Center in San Francisco, which is kind of the the epic event and and we're going to be back in Moscone in August of this year in 2022. And we've done you know, 20,000 person virtual events, and we've done events all as I mentioned all over the world. And the CS profession is now a big profession. But yet every event you go to even to this day, and you asked people what was the value event, they're like, I guess I feel like I'm not alone. And I'm not the only one going through this. So that's how community became really the core of our company.
Kirsti Buick 04:59
I love that, that's Community-Led at its heart.
Alex Angel 05:04
And I feel like that resonates so much with me and so many other community professionals experience right now, because it's the same deal were historically, I don't know, over the past decade, 20 years, not many community managers in this profession. And now we're kind of at that inflection point where exactly people have felt alone, they're teams of one. And now that's starting to change. And that's honestly one of the reasons why we built our community and why we're doing this whole thing, like literally all of this. So it's very exciting to hear you say that.
Nick Mehta 05:36
That's so cool. Very inspiring.
Alex Angel 05:38
Yeah. So I think that's actually a good lead into a question that I have for you. And it's about the interplay between customer success and community from a business perspective. And I'd love to know, if you see these as kind of two separate entities, or are they mutually inclusive?
Nick Mehta 05:56
very mutually inclusive. In fact, we we voted with our wallet there, because some folks probably know that we recently acquired a company that does community software to build basically communities called InSided, which is based in Amsterdam, and now part of Gainsight. And we the what we what motivated that and what motivated our thinking, in general, was that when you talk to customer success, people, right, what are they trying to do? They're trying to get their customers to better use their products and services to get more value so that they you know, stay with a company and they renew and they expand and all that right? That's what customer success is all about? Well, what are the ways you can actually do that? How do you get your customer to do more with your product or service? Well, one way is your CSM, you get it, set up a call with them, you say, Hey, let me show you the new features you should be trying out let's do an Executive Business Review. Right? Another way might be you email them and send them a link to some stuff they should check out, right. But what's one of the most powerful ways to get a customer to do more with your product or service, I'd argue the number one thing you can do is get them to talk to other customers. Right? The number one thing is for them to see from other real customers like them what they're doing, right. And so customer success, the superpower for CSM is community, it's getting your customers to talk to other customers, right? That could be a one on one conversation, it could be a small user group could be an online forum, it could be a Slack group, it doesn't really matter what the modality is. It's just the fact that it's so compelling. When When, when a company hears from other companies like them about how to use the product or service. And so what we heard from our customers was, community is a core strategy in customer success. It's a core part of it. It's also a way to do it in a more scalable way, right, because you think about it, if you have 1000s of customers, like you can only do so many calls, and so many emails and meetings and all that, and especially if those customers are smaller companies, and they're not paying you a lot of money. And so community is a way for customer success to scale. Because now instead of it's just my 100 CSMs in my company or my 10 CSMs. I've got all my customers helping my customers drive customer success. Yeah, so we see it as an intimate, integral part of customer success. And as you as you both observed from the intro to this, we kind of learned this in basically like ourselves, right? Because our company was built off of community. Right? So we were like, Yeah, this is exactly what we do. And we were passionate about it. And what as we leaned more into community helped our customers be more successful.
Kirsti Buick 08:22
Amazing. That sounds absolutely incredible. Nick, I definitely want to come back to InSided. And I think Alex has some questions on that. But sticking with customer set customer success and community teams, how I just want to know a little bit about how that structure works at Gainsight. Do you have like separate teams? Or are they one in the same other CS people who do community as well?
Nick Mehta 08:44
Yeah, good question. So So I think it's funny. And again, I feel like you're all the experts. You could tell me how this works in the broader industry. But I think community is both like his specific tactics and functions, but also a philosophy inside a company. Right. So if you said who does community in Gainsight? It's like everyone, right? Everyone from like, an employee that when when when somebody reaches out on LinkedIn about getting advice on how to break into the customer success profession, one of our employees takes a call with them just to give them mentorship, or a CSM of ours runs a user group or our marketing team runs a big conference. It's all community, right? Everything I do is community. So I'd say that philosophically, like everyone in Gainsight is in community. 100%. Right. And I think because we're so passionate about it, that stuff, just the way we roll, but then specifically, you know, we have different community strategies, right. So one of them is our community. That's an online kind of forum where our kind of power customers talk to each other and share best practices. We of course, use the InSided technology, that's actually how we found Insided was we were using their product. And so we have somebody that runs that community, your classic community manager and that person is responsible for getting people to engage and you know, talk to each other and feel welcome and so on. So we got that right, but then just separately, just again, tying the spirit of your show. We have a another committee that's not run by Gainsight. That's basically for Customer Success operations professionals as getting super nerdy into the world of CS. CS operations are the people that kind of like, like help scale, CS and all that in companies. And so there's a CS operations community, which started on a slack group, no surprise, right. And that's become really big. And we have somebody on our team that kind of runs that helps like, lead that community, but we don't own the actual, you know, it's a Slack group, it's kind of peer to peer. And then you know, our marketing events team, whenever they're running events, we're always thinking about community at that event, right. So I think that there's a center of gravity for our online community that we own, there's a center of gravity for some of these third party communities that we helped foster. And then there's our events that kind of have community built in, those are the three areas that I think people would say community's a daily part of their job.
Kirsti Buick 10:54
I love that we always ask people on the show, like how is community cross functional? And how does it work with other departments? I feel like you've just, you've just answered that. That's, that is beautiful.
Alex Angel 11:08
And I think it's great, great showcase of how you can build a Community-Led organization that it really is touching all of those meanings. And there's clearly value that you and the rest of the organization see in that type of structure. And so would you mind kind of sharing a little bit about what that value is that you see it bringing?
Nick Mehta 11:31
Yeah, it's funny. I'm like, people always asked, like, what's the ROI of community or whatever I'm like, I don't know, my whole company, like the entire thing that wouldn't exist without it. Right? So it's really weird. Like, there's this great, I'm super nerdy. So I love Albert Einstein, there's this great quote that like, sometimes the things that count the most of the things that are the least countable, right? And so I will say that about community, because it's like, I know, you want me to build an ROI model of like, people come to the community, and then they buy our software right away or whatever. And by the way, there's, there's truth, I'll share some stuff, we've done enough around that. But honestly, it's like, if you know, your customers, you realize that a big part of the value of working with you as a company is your community. So like you've talked to our customers, right? Let's call that with 1000+ Gainsight customers, all the biggest tech brands in the world, call any of them. Say number one, okay, Gainsight. What do you think? Love Gainsight, it's great, okay, what's one of the things you love about Gainsight? They have the best community, it's like, I feel like I'm working with all the other best folks out there. And then by the way, they know that like, because we have great community, we're gonna put all those ideas into our software, right? So then the community is how our software gets better. But the community is actually part of our value prop to our customers. It's like why they work with us. So it's kind of when people ask me, like, what's the ROI of community? Sometimes I'm tempted to say, what's the ROI of your product? And they'd say, Well, we have to be build a product or software company. I'm like, Yeah, but software companies are now community companies. That's the fundamental thing that changing. There's so many different software products out there for that do the same thing software is a total commodity. The differentiator is the community that's using that software and making it better and helping to inform it and all that stuff. So I probably totally meandered and ranted there. Maybe I've even forgot to answer your question. I don't know. But that's the soapbox I'm on.
Alex Angel 13:18
love a good rant. And I feel like that is such a good embodiment of how we feel about this as well. So thanks,
Nick Mehta 13:24
I probably preaching to the choir a little bit.
Kirsti Buick 13:28
So much, Alex and I are just basically grinning at everything. Right now, like nodding vehemently and grinning, just so our listeners know how excited we're getting about this. Back to the in InSided acquisition. Nick, I'd love it if we could get like a little peek behind the curtain of that, like what spurred you on to make that move?
Nick Mehta 13:48
Yeah, totally. So kind of like, we'll connect all the dots in this conversation, right. So Gainsight's always been a community, company, and community in the broad sense of the word just like it's in our philosophy and our heart. And later, I can share a little bit, there's a personal connection for me to community, I'll come back to that. So that's always been there in Gainsight. Right. And then we knew that one of the ways to do community is to build your own kind of owned online community. And so years ago, we wanted to build one for our power user customers, the people that really manage Gainsight really well, kind of classic vendor community that's owned, we call that the Gainsight game changers community. So these are the people that are really great at customer success, and they can learn from each other, etc. So we launched that years ago. And we went through, we just looked at different vendors. And we found this small Dutch company that had this cool community software. And actually I was I at the time, I was like, really were buying from this like, small 40 person company at the time. And there was all these other big vendors, but my team was like, this product is great. And we really liked the people. And so we basically launched this community and that online community for us became huge. It actually became a big source of innovation for us. So like 1000s of our product features came out of that community and people really support each other and grow their careers. And so that was very successful for us, okay, so that was the one thing. So we knew community was part of our kind of heart and our strategy, we were using the software from InSided. And then we heard over and over again from our customers as we were asking them, Hey, what are the top priorities for you and customer success. As I was saying before, they were bringing up community over and over again. And they were talking about how they need to scale through community and drive more adoption through community. And so we're hearing from our customers, it was in our heart, we were using this product. And we got to know the InSided team, actually, it's kind of a fun story where the founder of incited is a gentleman named Robin van Lee shout, I don't know if either of you've met him or not. He's great. And he's in he's in Amsterdam. And you know, when when we launched our community, he came out to meet, I think at one of our events to meet me, and he gave me this gigantic bottle of champagne, like gigantic, like the huge and a saber. That was literally like, look like a sword that you could kill somebody with. It was like, I was like, scared holding the saber. And so he gave it to me in this beautiful box is like the best gift ever. And then I like brought it back to our office. And I was like, I'm scared to have this. I feel like I'm gonna get arrested with like the sword. And so I don't even know what happened to the champagne. That's like one of the unknown stories of this, this whole thing where did it go? But I was so memorable. And we got to the company. We just love the culture and the people and Robin and his whole team. And anyways, we start talking about partnerships and etc, etc. And then Robin was thinking about, does he go raise another round of funding? Or does he do join forces and we were very fortunate that he chose the latter. And, you know, at the end of last year, kind of got the deal signed and then announced in January, but it was one of these things that because we knew community so well. And we knew their product, and we knew their team. It was one of these things that was very, very natural, and it's only been a few months, but it's been incredible having them as part of our team.
Kirsti Buick 16:44
Nick, I need to know what happened to the sword.
Nick Mehta 16:47
I do too. It's like very unfulfilling ending the story. Where is the sword? Somebody has it? If you're listening right now and you have the sword. Actually don't give it back to me. I'm still scared of that thing, though. I don't want to
Alex Angel 16:59
let us know.
Nick Mehta 17:01
I feel like I injured myself. I'm just not that. I don't know. Like I never did fencing. Maybe one of you did it. We should give you the sword. Yeah,
Kirsti Buick 17:09
Are we athletic people, Alex.
Alex Angel 17:12
I used to be in a different life, but not.
Kirsti Buick 17:15
Yeah, athletic is interesting term.
Alex Angel 17:20
Well, so I feel like I know the answer to this question, but I feel obligated to ask it. And I want to know if your community strategy has changed at all since that acquisition?
Nick Mehta 17:30
Yeah, short answer is like, I think we're trying to get more sophisticated about how these things can all reinforce each other and not to plug your company. But I love what you all are doing. Because it is it is this like, you know, community is everywhere, right? So like, we have an InSided community that we use. And we also have like our Slack groups, I was talking about all these other things, right. And so one of the things that Robin, the founder of InSided is helping us think about is, what's the strategy to connect these things together right over time. And again, tying to what y'all do, like building that single profile of the member and all that kind of stuff. Like we, we want to figure all that out, because we need to like use our community, like, which is our superpower even better, you know, and one of the other things that's interesting, as a company, I think a company evolves, is you're inherently going to have third party communities no matter what you do. So in the world of customer success, you know, Pulse with our community was probably the big first big one. I mean, it wasn't the first one was probably the first big one. But now there's a lot of other ones out there, which is great. Like, that's a sign of success, you know, you're not going to you're not going to control all the communities in the world. But it'd be so awesome to be able to have like a way that they all fit together and kind of support each other and things like that.
Kirsti Buick 18:44
I'm getting really excited, because you talk in these amazing quotes. And I always try to get like a really cool quote for for like, the title of the podcast, and my favorite ones so far is community is our superpower. So just awesome. If I don't end up using that as the title, just,
Nick Mehta 19:02
we're gonna say, we're gonna say where's the saber? Or where's the sword would be the title.
Kirsti Buick 19:08
It's like the mystery of the bear in the champagne. We'll see. We'll see how it goes. But yeah, anyway, I'm going off on a bit of a different tangent at the moment, I read a great article that you wrote on LinkedIn where you talked about how community is the key to net retention at scale. Yeah, you've touched on this, but I'd love it. If you could just talk a little bit about that and explain it to our listeners.
Nick Mehta 19:33
Totally. Yeah, one of the big I think superpowers that technology has given like SaaS has given companies is the ability to reach lots of customers, right? You see all these companies that like get started and they have like 100,000 customers or a million customers or 10,000 customers, right? You see them all across the board, which is awesome, right? Because they customers can buy online or they can buy through, you know, a very lightweight sales process. But you know, how do you keep and grow those customers? right once you get them, and we all know that in subscription businesses, if you get customers and you don't keep them and grow them, then you're never going to make any money. And so keeping growing customers the measure of that's what people call net retention, which is basically a measure of all my existing customers, are they staying with me? Are they buying more, etc, etc. And net retention is one of the biggest drivers evaluation in public companies. So everyone knows if you can keep and grow your customers, your company's gonna be worth a lot more. But the challenge is, if you've got like 10,000 customers, or 100,000, or a million, like, how do you do that? Right? You can't, you can't have enough CSMs to go do that you can't do enough meetings or Zoom calls or whatever to do that. How do you do that? Through your customers, right? How do you do that? Through your community, your community is the way to turbocharge net retention. Because if your customers are getting really good at using your products and services, and getting a lot of value, and then talking to other people and helping them along, that's how your customers will grow. So that's the connection.
Alex Angel 21:03
Okay, pivoting a little bit. But I think this is really important topic to dig into. What advice would you give to community professionals who are looking to get buy in for community from executive leadership team at their companies? Like not everyone gets it like, yeah, right. And so what advice would you give?
Nick Mehta 21:22
No, it's, it's interesting. So yeah, going back to this ROI point, and, and the metrics and all that, I think you can do analysis, which we have done on things like okay, people that attend the Pulse conference a few years later, what's their likelihood to become a customer, what's the amount of money they spent, etc. And I think every good community over time, you have some stats like that, that at least show that there's a good correlation between people are active in the community, people are buying more, maybe people are adopting your software so that the analytics part of it is important. And totally, you can do it. And it's great. I think that also getting the stories because I feel like people get convinced by their mind and their heart both, you can't just do one or the other, you got to do both. And so to me, you got to think about what are those stories you can put in front of executives, about hey, by the way, like, let me show you this community member, and how they got involved in our community. And they went to New Company, and they like, brought us in as the first purchase of their software, or they they were involved in our community and this customer was at risk. And then they actually decided to renew or whatever the the business case is really documenting those stories. And what I would do just to make it very practical is like, literally have like a slide with like a person's photo and like make it very human. Right, like a quote from them. And yeah, so let me show you five stories from our community of like, what happened last month, you know, and so kind of, I think that's a big, big challenge in business is like, being the historian that's capturing these stories, I think about that in my company too there's so many great stories that happen in a company and inx community, right? And how do you capture those stories and share them on an ongoing basis with the executive team?
Alex Angel 22:52
Yeah, that's a that's a big deal, and is historically rather difficult to do. But getting more and more easy. And exactly. It's so it's so important to humanize this too, right? It's not one blob, that's your community. It's people, it's people living real lives and doing stuff. And so being able to get that message across is really important.
Nick Mehta 23:13
Well, it's interesting, because that's I don't know how much if we talk more about this later, but one of our philosophies at Gainsight is what we call human first business. And the idea is that we can't forget that like, you know, behind every, you know, car, every record in Salesforce or every website visitor, every opportunity, or every deal, or renewal is a human being or set of human beings. And that's what I love about community is it's really humanizing business. So
Kirsti Buick 23:38
there's another quote, Furiously making notes. Flipping that question on its head, Nick, what would you say to other founders and CEOs who are on the fence about community if you could have like a message to them?
Nick Mehta 23:59
Software is commoditized. It ever whatever you build, somebody else is going to build it. The only long-term differentiator is your community.
Kirsti Buick 24:09
Magic and another one another quote.
Alex Angel 24:18
Okay, I have a final question for you. And I feel bad that I haven't asked this to other guests. But I'm realizing this is something that's really important. So I want to start asking it and we're starting right now. What is your favorite community? That means the most to you whether it's personal or professional?
Nick Mehta 24:41
Yeah. I mean, obviously, like the first starting point, what if I just I answered, honestly, but very boring would be my family for sure. There's no doubt about that. But, and then, of course, my customer success community, so he kind of, there's 1a bit of a rigor there and actually genuinely like one of the things that brings me joy is the seeing people advance in this profession, like our customers or whatever. So that's like a huge source of satisfaction me. But picking something like totally different. I actually so it's interesting, I actually really, really value Twitter. In that I one thing that you don't maybe, you know, my being don't, I was super lonely kid, I didn't make friends. I wasn't extroverted at all, I didn't have flat, I'm wearing a flashy shirt, and I didn't have all that kind of stuff. And, and thank you very much. And so I, I, you know, I definitely still have a lot of feelings of feeling alone. And interesting enough, like Twitter and many other things like it, but just as a canonical community, it definitely has this feeling of like, wow, there's other people like me, you know. And so I think the thing that's nice about things like Twitter and Reddit and other stuff like that is its interest base, right? So it's like, oh, yeah, I'm not like, I don't live near these people. And it's not like a Hangout with them. But we're all into, like, for example, I'm super into like, nerdy philosophy and science stuff, right. And there's other people like me who are into that, right, and I'll never meet them. But it's, I think that's kind of the one thing that for me, Twitter does give me a lot, a lot of joy. But the last one, I'll share just as a totally different examples. I do this like Sunday, you know, workout thing with my 16 year old. And it's like an outdoor CrossFit. It's not CrossFit, but it's kind of like CrossFit. And it's incredible, like how that type of thing forms a community to where it's just like, you don't know any of these people, but you're cheering each other on and you're like, you're doing these really hard things like push yourself and like it's cool, right? And so to me, that's a cool part of community too. Is this thing like where you have strangers but you're actually all supporting each other? And that's a cool part of community.
Kirsti Buick 26:35
I feel like Alex we should do we should do like a whole separate podcast in the power of community building through fitness because yes, yeah, there's nothing like endorphins for unifying. Oh,
Nick Mehta 26:45
I wrote a blog post about this about like, Saturn. I know what you guys both know what peloton is, right? Sure. Okay, I know it's not as probably hasn't gotten worldwide yet. Okay, good. So I'm a huge, huge peloton, person and I talked about how like, peloton is a great role model for how we should all engage our customers because the instructors are kind of like CSMs they're like, they're like real great personality, they motivate you, you know, etc. Like Cody Rigsby is mine, one of my favorite, and then love him. So funny. So funny. And then and then the product like the actual bike and is all very much like a modern software practice all this data and analytics and you know, what's your what's your average output and all that. But then it peloton wouldn't be what it is without the community without the leaderboard and the high fives and the hashtags and all that kind of stuff. And so they've taken a product, a community and CSMs and kind of merge them together. And I think that's like the the future of how we should think about customer engagement in general.
Kirsti Buick 27:47
If anyone from peloton is listening, it's time to come to South Africa. Thank you. And we'd also like to Yes, on this podcast.
Nick Mehta 27:54
For people listing one of my highlights in our community was we do these events with our customers and one of the instructors, a woman named Tundé, some folks listening pilot ride with her and we actually interviewed her, I got to interview her in front of our customer community. And that was super fun. So love that
Kirsti Buick 28:12
I would have been so starstruck.
Nick Mehta 28:14
Yeah, I was totally.
Kirsti Buick 28:18
Okay, I just want to talk more about about fitness and community that I am going to rein myself in. Love it.
Alex Angel 28:25
We'll we'll get to it. Don't worry, Kirsti. I'm into this
Kirsti Buick 28:27
make me so happy. Thank
Alex Angel 28:28
you. Yeah, because honestly, that's how I've found most of my community, since moving to Luxembourg is through that as well. So that's awesome. Not a lot of thoughts and feelings about this. But, Nick, it's been wonderful having you. Thank you so so much for taking time out of your really busy day to hang out with us. And you know, I want to ask before we sign off, is there anything that you'd like to touch on that we have not talked about yet?
Nick Mehta 28:54
No, I'm the only thing I just say is I saw the progression of like Customer Success management from this sort of thing that like people didn't know where, when and where it belonged, and it was kind of on your own. And now it's this big movement with this big community. And I genuinely feel what you both said, which is community management is going to be like that. And so if you feel like, Oh, you're off on your own, or is this a good career? I think it's it's going to be a big movement in the future. And hopefully it pays off well for you personally and professionally. Thank you,
Kirsti Buick 29:21
we hope so too. And if you do feel like that you should join the community club. We'll put the link in the show notes. Speaking of links in show notes, all of our community led resources are there at community led.com. We'll stick everything in just so you can click right through. And we'll also put some of Nick's amazing blogs that we referenced in there as well.
Alex Angel 29:44
Absolutely. Well thank you again for listening. Until next time,