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Summary:
On this episode of FM Evolution, host Shawn Black was joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s 37 years as CEO of CGP Maintenance and Construction Services, he has garnered extensive experience keeping teams engaged in order to optimize overall performance. In this episode, Shawn and Jim discussed the differences between leading a team versus an individual and how leaders can cultivate a positive working environment.
Thanks for tuning in!
Shownotes:
(0:48) Introduction to Jim
(2:19) Jim’s Leadership Style
(4:15) Leadership Success Story
(5:57) Balancing Direction with Creative Liberty
(7:58) Handling Conflict as a Leader
(10:36) Prioritizing Communication
(16:20) Setting Goals for Your Team
(22:40) Motivating Your Team
(23:51) Fostering a Positive Workplace
(26:29) Adapting as a Leader
(28:40) Leading Individuals Differently
Quotes:
“I’ve always classified my leadership style as completely autonomous. We want to be clear where the company’s going, what we are doing, who we are going to serve, and how we are going to add value.” - Jim Robinson, (2:19)
“It’s not for my reading pleasure, it’s for the growth of the individual. Clarity is important. Getting your weekly reports is a priority communication device. They tell you how they are performing individually and as a team.” - Jim Robinson, (11:08)
“All reporting is based on growth and experience. Everything we’ve designed over the years follows that line. The Monday goal setting, the Friday closeout, it’s all based on growth. We’re very consistent in the patterns of what we do.” - Jim Robinson, (13:25)
“Some people just need to have a deeper conversation. Other people need a really direct bullet point conversation. But, no matter which type of conversation is needed, be clear on what the expectations are and what outcomes are expected.” - Jim Robinson, (26:54)
Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.