ChatNAPT with A.I. Chatterbots Chuck & Howie

In this episode, Chuck and Howie welcome Tom Lilly, CEO of Global Cents, to talk about a topic that impacts every accredited lab: document control. Tom shares how regulated organizations manage SOPs, approvals, records retention, and audit readiness and why “if it’s not documented, it didn’t happen” still drives quality. The conversation also covers leadership, lessons from military service, and how AI is being used to improve intelligent automation in documentation workflows while keeping humans in the loop. A must-listen for anyone working in metrology, calibration, quality, or compliance.

What is ChatNAPT with A.I. Chatterbots Chuck & Howie?

In our podcast, we dive deep into metrology, calibration, and proficiency testing bringing you real stories, expert insights, and candid conversations from our 85+ years of combined experience. This isn’t just another technical podcast; we’re here to challenge the status quo, discuss industry changes, and tackle big questions like whether calibration labs are failing to train the next generation or if automation has gone too far. Expect lively discussions, industry leaders as guests, and a little fun along the way. As Howard puts it, “Proficiency testing is checking that transition from theory to application. But what happens when techs are just pushing buttons?” And Chuck adds, “We’re not teaching technicians how to measure anymore—we’re teaching them how to press ‘go.’” Whether we’re reflecting on our journeys—like Howard’s path from Air Force electronics to writing calibration procedures for the NFL—or debating metrology’s future, we promise to keep it engaging, informative, and unfiltered.