Service Evolution


On this episode of FM Evolution, host Shawn Black was joined by Jim Robinson, CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s extensive career, he’s had the opportunity to observe and experience changes in society that have impacted work environments both negatively and positively. So, this week, Shawn and Jim discussed the importance of staying connected with your team, the power of saying no, and how to be more present.

Thanks for tuning in!

Show Notes

Shownotes:
(0:37) Introduction to Jim
(2:38) Technologies Influence on Being Disconnected
(8:20) Dealing with Remote Teams
(11:46) Reconnecting Teams with Each Other
(12:53) Disconnection Fatigue
(22:10) The Power of Saying No
(28:20) Helping Teams Deal with Loneliness
(34:55) How to Be More Present
(38:34) Expanding Attention Spans
(39:55) Closing Thoughts
 
Links:
Shawn Black
Jim Robinson
 
Quotes:
“...Let’s embrace the thing. Everything worth having can be a fight. It’s uphill. It’s on the top. It’s not at the bottom…It’s nowhere else but at the top, so let’s keep working. Let’s climb for this. Let’s love each other…Let’s do things better. Let’s do this together.” Jim Robinson, (6:46)
 
“You gotta do something. You gotta get together. Remote is great. It’s a great way to serve yourself and all your needs…That’s exciting. That’s fun. That’s cool. A lot of people love it, but the reality is they still want to connect…You gotta go connect to people because they deserve to connect.” Jim Robinson, (9:43)
“When you take a vacation and then you have to take a day off, you’re not doing it right. You’re supposed to be engaging people. You’re supposed to be having a good time. It’s why we’re out there trying to decompress.” Jim Robinson, (13:50)
 
“If you’re running from something and not gravitating to it to kick its butt and win, you’re gonna continue to lose because you’re always going to cut and run.” Jim Robinson, (17:02)

What is Service Evolution?

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.