Pete McGarahan - Customer Service Lessons from Fast Food to Financial Services

As the Senior Director of Workplace Collaboration and Services for First American Financial and an IT Service Leader and Customer Advocate Pete McGarahan knows the sweet spot between customer service and teamwork.

Show Notes

Building effective teams that perform is one thing.  It is truly powerful when you build a team that also excels in customer service.

In this episode of The Teamwork Advantage, Pete McGarahan shares his experiences in IT Service Management. We'll discuss strategy, structure, people, processes and tools.  

Pete is a two-time recipient of the "Legend of the Year" award and his team at First American IT Services recently won awards for Best use of Technology and Best Service and Support Organization at HDI Support World.

What is The Teamwork Advantage a Gregg Gregory Podcast?

Welcome to The Teamwork Advantage, a Gregg Gregory Podcast. Informal and insightful conversations with professionals and experts in the TLC arena - Teamwork, Leadership, Culture. A must-listen program, where we take you inside the mind's of these experts to discover actionable insights to be a stronger team member, a more effective leader, and enrich your team's culture.