Welcome to another thought-provoking episode of our podcast! Today, we have a captivating interview with Collin Draker, a seasoned mechanic who is no stranger to the challenges and frustrations of the automotive industry. Joining us in the studio is our host, Jeff Compton, who dives deep into a candid conversation about the issues that mechanics face on a daily basis.
In this episode, Collin reflects on the crucial role of advisors in the automotive industry, shedding light on the detrimental effects of hiring individuals with great people skills but lacking technical knowledge. Drawing from personal experiences, Collin recounts instances where incorrect advice was given to customers, emphasizing the need for credibility and expertise in this field.
Throughout the conversation, our guest highlights the lack of openness and consideration for input from mechanics on the floor. Despite their valuable insights on how to improve the business, their knowledge often goes unnoticed and disregarded. Collin expresses concern about the rise of absentee owners who may lack understanding and make misguided decisions based solely on numbers.
Furthermore, our guest discusses the challenges faced by mechanics when it comes to fair compensation and the negative connotation of flat rate payment. They explore the intricate dynamics between dealerships and independent shops, revealing the struggles with upselling unnecessary repairs and the fear of losing customers when increasing door rates.
However, it's not all frustrations and grievances in this episode. Collin appreciates the thrill of fixing cars and discusses potential career transitions within the industry. They also share their insights on the value of certification training and the importance of continuous learning.
Join us as we delve into the captivating world of automotive mechanics, exploring the issues they face and uncovering possible solutions to change the industry for the better. Stay tuned for an eye-opening conversation that will leave you with a deeper understanding of the challenges and triumphs of these skilled individuals.