🎙️ Welcome to The LAB: Harriet Hinson – Building and Leading a High-Performance Zillow Flex Team, Powered by eXp University
In this episode of The LAB, we sit down with Harriet Hinson, a veteran real estate leader who built one of Georgia’s top-performing Zillow Flex teams. Harriet shares how she scaled her team from just a few agents to over 60, survived Zillow’s Flex program cuts, and now runs a high-accountability, culture-driven organization focused on service, systems, and results.
💥 What You’ll Learn in This Episode
âś… How Harriet retained one of just 53 Zillow Flex accounts in Georgia
âś… Her 5-agent-per-zip-code strategy for geographic coverage
âś… How she onboards, trains, and grows new agents into high producers
✅ Her “Pop-Tart Agent” mindset for fast lead response and conversions
✅ Why Zillow leads are the best in the business—and how to work them
âś… Systems she uses: Follow Up Boss, RealScout, and Amplified Solutions
âś… How she creates culture through Tuesday lunches, Thursday training, and team-led events
📅 New Episodes Every Week! The LAB delivers tactical training and behind-the-scenes strategy from eXp’s top agents, partners, and thought leaders.
🗓️ This Week on The LAB: Sit down with Harriet Hinson as she reveals her full blueprint for leading a Zillow Flex team—from onboarding to follow-up to creating a community of committed, confident agents who never stop leveling up.
🎯 If you've ever wanted a better system for listing presentations, pricing conversations, and repeat referrals this is your blueprint.
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What is The LAB with Bryon Ellington?
Welcome to The LAB, powered by eXp University, where Chief Learning Officer, Bryon Ellington, brings you top eXp Realty agents and leaders, to share their expertise, insights, and strategies to help you thrive in the real estate industry. Whether you're a seasoned professional, a team leader, or just starting out, this podcast is your weekly source of inspiration and knowledge.
New Episodes Every Week! Stay ahead of the game with fresh content delivered to you every week. Each episode is packed with valuable insights that can help you elevate your career and expand your business.