Bringing Fun and Customer Service to the (AEC) Industry with Cristen Sheppard, MCFA’s Director of Marketing

In this episode, BJ sits down with MCFA’s Director of Marketing, Christen Sheppard. Christen shares her journey from college and working at a juice bar, to entering the A/E/C industry, where for the last six years she’s led MCFA’s marketing and customer service efforts.

Resources mentioned in this episode:

“Everything in moderation, including moderation”- Cristen’s Grandfather

Patrick Lencioni- Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty

Purchase Here: https://www.amazon.com/Getting-Naked-Business-Shedding-Sabotage/dp/0787976393/ref=sr_1_1?dchild=1&keywords=getting+naked&qid=1621614788&sr=8-1

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MCFA IS HIRING!! If you or anyone you know are looking to work in the Planning, Project Development, Project Management, or Construction Management field, contact us through our website. Interns to Executives...we need great people to help us innovate and inspire, plan, develop and build our nation's infrastructure. Check out our MUST FILL positions here https://mcfaglobal.com/careers/. We reward the bold and the action-oriented so if you don’t see a position but think you are a fit...send us an email!

Learn more at www.MCFAGlobal.com

What is Leadership Blueprints?

Leadership Blueprints is a podcast dedicated to helping leaders align teams, navigate chaos, and accomplish the mission. Hosted by BJ Kraemer—West Point graduate, combat veteran, and President & CEO of MCFA—this show dives into the principles, stories, and strategies behind effective leadership.

With a background in military service and experience leading teams in business, infrastructure, and complex projects, BJ understands that success comes down to execution, adaptability, and leading people well. Through in-depth interviews with accomplished leaders across business, sports, the military, and beyond, Leadership Blueprints will help you bring your vision to reality on projects that shape communities and industries.

Whether you’re leading in the boardroom, on the field, in the military, or within your own organization, this podcast is designed to provide the tools and mindset needed to lead with clarity, resilience, and purpose. Subscribe now and start building your Leadership Blueprint.