In this episode of Culture From the Heart Podcast, hosts Larry Levine and Darrell Amy are joined by Andrew Cohen, the co-founder and CEO of Work Better Now. The discussion delves into the significance of creating a strong, mission-driven company culture led by core values such as compassion, service, integrity, transparency, and continuous learning. Andrew shares how intentional efforts to nurture an inclusive and supportive work environment lead to empowered employees who, in turn, provide excellent service to clients. Through narratives of team achievements and strategies for managing a distributed workforce across multiple countries, the episode highlights the vital role culture plays in driving organizational success. The exchange also emphasizes the importance of onboarding processes, continuous engagement, and recognizing contributions to foster a cohesive and motivated team.
KEY TAKEAWAYS
- Treat your people well—they’ll treat your clients well.
- Core values and culture must be intentional and constantly reinforced.
- Recognize and celebrate employees who embody company values.
- Building culture in remote, distributed teams requires creativity and effort.
- “Remote talent” should be integrated as true team members, not just task-doers.
- Care, integrity, and transparency are foundational for trust and success.
- Culture cascades beyond your company to clients and partners.
- Leadership is about intentionality and leading with heart.
QUOTES
- “It’s how you treat your people that’s gonna determine how they’re gonna treat your clients.”
- “The line that brings us together is much stronger than the line that can separate us.”
- “If you’re not pushing your culture or your core values, there still will be a culture. It’s just not one that’s designed by you.”
- “Put our talent first. With that, they’re gonna put our clients first.”
- “Make them a part of your team. Don’t think of them as a cog in a wheel, because if you do, that’s what they’ll be.”
- “Culture is the heartbeat of every organization, and as Andrew has reminded us today, it is about intentionality.”
Learn more about Darrell and Larry.
Connect and learn more from Andrew Cohen.
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What is Culture From the Heart?
Welcome to the Culture from the Heart Podcast, on the From the Heart Business Network.
In a business world where employees and customers crave authenticity and trust, hosts Larry Levine and Darrell Amy are on a mission to find and showcase heart-centered executives and the companies they lead.
This show features inspiring conversations with a visionary leader that’s bringing heart into the workplace—empowering employees, serving their clients, and uplifting communities--all to create true success.
This is Culture from the Heart! The movement starts here.