In this episode, Alina Martin, the former CEO of WaitWell, discusses how digitizing workflow and service delivery can help achieve customers’ goals of improving customer service and operations. She explains how COVID-19 forced many service-based businesses to find ways to create socially distanced queues and how WaitWell addressed this problem. Alina also talks about the challenges involved in digitizing operations for big or tech-averse companies that often have trouble crossing the digital divide. Tune in to learn more about how digitizing analog processes can improve your overall operations.
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Tyler Chisholm hosts Alberta’s best and brightest minds who are shaping the very landscape of our province with their work in fields like Technology, FinTech, Energy, Healthcare, Education, AI, and more. Tyler’s inherent curiosity and exploratory style fuel candid conversations with the people who are driving change in our city, our province and the world.
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