WEBVTT NOTE This file was generated by Descript 00:00:00.940 --> 00:00:03.780 It's the KasaCast, created by KasaGo. 00:00:03.780 --> 00:00:09.247 It's time for the show, let's go! 00:00:10.807 --> 00:00:13.747 Bill Johnson's been with the company for, how long have you been with the company? 00:00:13.937 --> 00:00:14.907 Just under five years. 00:00:15.367 --> 00:00:16.987 Bill's been with the company, that's all? 00:00:16.997 --> 00:00:18.497 It feels like you've been here for a long time. 00:00:18.497 --> 00:00:19.057 I know. 00:00:19.057 --> 00:00:19.767 I mean in a good way. 00:00:19.817 --> 00:00:20.137 It doesn't it? 00:00:20.457 --> 00:00:20.767 Yeah. 00:00:21.157 --> 00:00:23.277 , but actually I've been with the company almost 20. 00:00:24.107 --> 00:00:28.457 . As from a homeowner standpoint, but with working just under five years. 00:00:30.172 --> 00:00:31.222 That's gonna be longer than that. 00:00:31.412 --> 00:00:32.442 No, I got it right here. 00:00:32.452 --> 00:00:33.822 It's four years, ten months in some cases. 00:00:33.842 --> 00:00:34.862 Okay, alright, fair enough. 00:00:36.332 --> 00:00:39.032 Bill's We should just leave all this in. 00:00:39.772 --> 00:00:43.822 Steve: Bill I remember us meeting at Starbucks and you posing the question 00:00:43.822 --> 00:00:47.912 wondering if there was a position available and what that would look like. 00:00:49.052 --> 00:00:50.642 I remember it like it was yesterday. 00:00:50.822 --> 00:00:52.742 So we had a really good discussion. 00:00:53.322 --> 00:00:54.852 Steve and I were friends too. 00:00:55.382 --> 00:00:57.872 We worked on an HOA board together and that's really how 00:00:57.872 --> 00:01:00.342 Steve and I became friends. 00:01:00.402 --> 00:01:01.502 Really respected him. 00:01:02.092 --> 00:01:05.712 And actually loved the company because I was part of it in the rental pool. 00:01:06.447 --> 00:01:11.247 And I, my life has changed drastically for the better. 00:01:11.367 --> 00:01:12.627 It's made me a better person. 00:01:12.627 --> 00:01:15.177 It's made me learn and grow and live again. 00:01:15.247 --> 00:01:19.967 Which that's kind of what life is about is learning, growing and living. 00:01:20.457 --> 00:01:20.817 Yeah. 00:01:21.547 --> 00:01:21.667 Yeah. 00:01:21.677 --> 00:01:24.477 We really have been through a lot together in five years. 00:01:24.477 --> 00:01:24.917 Haven't we? 00:01:25.257 --> 00:01:31.387 Yes, we have COVID and border shutdowns and a lot. 00:01:31.467 --> 00:01:32.817 I remember telling you, Bill. 00:01:33.357 --> 00:01:35.787 I'd love to work with you, but I'm not easy to work for. 00:01:36.287 --> 00:01:36.837 Was I right? 00:01:38.177 --> 00:01:38.717 Yes 00:01:41.447 --> 00:01:47.847 Yeah, no, we've had our differences but you hired me to Speak the truth. 00:01:47.987 --> 00:01:54.127 Mm hmm, even if you didn't want to hear some of the things And I know you weren't 00:01:54.147 --> 00:01:57.797 always happy, but that was okay because I knew that you would ponder on it. 00:01:58.587 --> 00:02:00.477 But it also went reverse. 00:02:00.797 --> 00:02:05.207 So you tell me some things that maybe I didn't want to hear, but 00:02:05.207 --> 00:02:09.797 where I actually needed to improve or grow and having those conversations 00:02:09.797 --> 00:02:11.447 makes anybody a better person. 00:02:11.637 --> 00:02:12.027 Sure. 00:02:12.827 --> 00:02:15.557 . Can you tell me like how it made you live again? 00:02:16.747 --> 00:02:20.177 Well, yeah, I mean, I ran a landscape business for 30 years and 00:02:20.187 --> 00:02:21.747 you get complacent after a while. 00:02:22.377 --> 00:02:28.327 And part of it was 2008 downturn felt like I was treading water and drowning 00:02:28.327 --> 00:02:31.207 at times and started to lose interest. 00:02:31.357 --> 00:02:33.127 And actually Charlene is the one I recommended. 00:02:33.127 --> 00:02:34.717 She goes, why don't you talk to Steve about a job? 00:02:35.607 --> 00:02:37.617 And I really didn't know what I was getting myself into. 00:02:37.887 --> 00:02:39.187 Which was, a good thing. 00:02:39.727 --> 00:02:43.097 , but it challenged me and there's a lot of stuff that I had 00:02:43.097 --> 00:02:45.807 to learn as an older person. 00:02:45.967 --> 00:02:49.277 62 now, so, you know, 57 at the time. 00:02:49.927 --> 00:02:52.447 Old people are tough to teach new tricks. 00:02:53.232 --> 00:02:55.022 But you challenged me on tech. 00:02:55.032 --> 00:02:59.412 You challenged me to look at things in different ways and to 00:02:59.412 --> 00:03:01.492 listen to other people around me. 00:03:02.092 --> 00:03:03.252 It wasn't Bill's way. 00:03:03.352 --> 00:03:08.112 It was listen and grab the nuggets that really work and put it together. 00:03:08.282 --> 00:03:08.592 Yeah. 00:03:09.122 --> 00:03:12.571 I've watched you grow and I've also grown from our experiences together. 00:03:12.641 --> 00:03:15.471 And when you spoke in truth to me, , I remember having to come 00:03:15.481 --> 00:03:18.441 back to you a couple of times ago and you know, Bill, you're right. 00:03:18.951 --> 00:03:20.251 . So I appreciate 00:03:20.301 --> 00:03:24.551 the courage to have honest conversations as we went through this journey together. 00:03:25.051 --> 00:03:27.251 It's one of the things you'd said when you hired me. 00:03:27.781 --> 00:03:29.221 I don't want a yes person. 00:03:29.521 --> 00:03:31.871 I want a person to tell me the way it is. 00:03:32.211 --> 00:03:33.931 I don't necessarily have to agree with it. 00:03:34.581 --> 00:03:35.711 I don't have to like it. 00:03:35.961 --> 00:03:37.821 But I need people to tell me that. 00:03:38.071 --> 00:03:38.351 Yeah. 00:03:38.431 --> 00:03:40.001 Because that's how we all get better. 00:03:40.191 --> 00:03:40.501 Mm hmm. 00:03:41.201 --> 00:03:43.231 Yeah, there's nothing worse than leading in an echo chamber. 00:03:43.771 --> 00:03:44.151 Correct. 00:03:44.211 --> 00:03:49.581 , as you're leaving CASAGO, what's some advice you might have for the partners 00:03:49.581 --> 00:03:53.601 out there what are some of those nuggets that you would like to impart to them 00:03:53.601 --> 00:03:57.201 as you leave your active role at CASAGO? 00:03:57.221 --> 00:04:01.421 So, job descriptions, it's one. 00:04:01.771 --> 00:04:04.461 I think it's really important that you write out job descriptions. 00:04:04.691 --> 00:04:07.641 We all wear a lot of different hats, and at different times, 00:04:08.121 --> 00:04:09.671 we have to wear different hats. 00:04:10.101 --> 00:04:13.951 But them understanding the role that they have is important cause 00:04:13.951 --> 00:04:16.431 they, it gives them some direction. 00:04:17.031 --> 00:04:18.811 The second thing is listen to your team. 00:04:19.431 --> 00:04:22.461 Even if you don't want to hear it, you can listen to them and you 00:04:22.461 --> 00:04:23.741 might learn a little bit from them. 00:04:24.651 --> 00:04:25.951 And I'm not talking gossip. 00:04:26.141 --> 00:04:27.881 I'm just talking about their issues. 00:04:28.301 --> 00:04:31.501 So housekeepers that are in the field and maintenance guys that are 00:04:31.501 --> 00:04:36.281 in the field, listen to their issues because you might be able to make 00:04:36.281 --> 00:04:37.511 it a little bit better for them. 00:04:37.751 --> 00:04:40.911 And there's certain things you're just not going to be able to fix for them. 00:04:40.991 --> 00:04:41.751 And that's okay. 00:04:42.501 --> 00:04:44.011 But give them the time to listen. 00:04:45.081 --> 00:04:45.531 I like that. 00:04:46.161 --> 00:04:50.121 As you've gone through your journey, what are some of the things that surprised you? 00:04:50.711 --> 00:04:54.661 about where you started to where you are now. 00:04:54.671 --> 00:04:58.511 What are some things you would have never imagined that your 00:04:58.541 --> 00:04:59.731 paradigm would have shifted? 00:05:00.411 --> 00:05:03.881 And now you see something in a very different light, but 00:05:04.181 --> 00:05:05.271 would have never guessed it. 00:05:07.771 --> 00:05:09.111 Some of my computer skills. 00:05:09.171 --> 00:05:10.621 That'd be, that'd be one thing. 00:05:11.091 --> 00:05:11.591 Um, 00:05:14.811 --> 00:05:18.171 you know, I learned a lot from a lot of different people. 00:05:18.491 --> 00:05:19.951 which I value. 00:05:21.051 --> 00:05:22.391 I'm not trying to get too choked up. 00:05:23.011 --> 00:05:24.381 You have taught me a lot. 00:05:24.851 --> 00:05:27.911 And, you're younger than me, but that doesn't mean you can't 00:05:27.921 --> 00:05:29.151 learn from younger people. 00:05:29.781 --> 00:05:35.311 I, there's a gazillion people I can name, but Pilar took me under her wing 00:05:35.721 --> 00:05:44.181 traveled 17 days, and she was, and she still is, the best teacher I've ever had. 00:05:44.881 --> 00:05:48.151 She would encourage you, even though you've got the knowledge 00:05:48.151 --> 00:05:49.251 stuck up there somewhere. 00:05:49.251 --> 00:05:50.641 She said, you can pull it out of there. 00:05:51.261 --> 00:05:54.481 But never let me fall backwards. 00:05:55.171 --> 00:05:56.131 Always prop me up. 00:05:56.331 --> 00:05:57.411 She knew it when I was down. 00:05:58.231 --> 00:06:01.381 And, so those are two big things. 00:06:01.931 --> 00:06:05.381 But also, I think my people skills have always been really good. 00:06:05.961 --> 00:06:07.131 But I think they've improved. 00:06:07.731 --> 00:06:10.701 Because I've work with a lot of different personalities in this role. 00:06:11.371 --> 00:06:14.561 The orange, I'm a big believer in orange. 00:06:14.581 --> 00:06:18.581 I used to say I drank the Kool Aid but it's one of the things 00:06:18.581 --> 00:06:20.441 that I think every location. 00:06:21.101 --> 00:06:22.511 will get great value. 00:06:22.511 --> 00:06:25.611 If you start having regular orange meetings with your team, it's the 00:06:25.611 --> 00:06:27.251 way they get to communicate with you. 00:06:27.641 --> 00:06:32.501 It gives them five minutes to vent, but they also get to learn how to 00:06:32.501 --> 00:06:37.041 solve problems, maybe different than the way they would think by learning 00:06:37.041 --> 00:06:40.261 from other people and listening to how other people have handled it. 00:06:40.431 --> 00:06:41.971 Yeah, that's great. 00:06:42.921 --> 00:06:45.371 What's been your favorite part about your job? 00:06:48.331 --> 00:06:49.481 Well, you've had multiple jobs. 00:06:49.521 --> 00:06:50.901 What's been your favorite job? 00:06:53.956 --> 00:06:54.636 That's tough. 00:06:54.716 --> 00:06:59.706 I really did like the role of COO some of the time, but not all the time. 00:07:00.006 --> 00:07:01.686 I love working with people. 00:07:02.146 --> 00:07:04.636 People are my, it's, it's my passion. 00:07:04.696 --> 00:07:06.486 I love different personalities. 00:07:06.916 --> 00:07:10.076 I love the challenge of working with different personalities, trying to 00:07:10.076 --> 00:07:13.636 figure out how I can communicate to them better, maybe get through to them. 00:07:14.266 --> 00:07:15.941 So it's really the people, the people. 00:07:16.231 --> 00:07:21.651 And I've met so many different people from owners, to guests, to housekeeping, 00:07:21.661 --> 00:07:25.181 to maintenance, to owners of franchises. 00:07:25.191 --> 00:07:29.721 It's, I've, the whole gamut and it's been really a great ride. 00:07:30.221 --> 00:07:35.381 When we think of Bill, as we're slaving away over a keyboard and an angry 00:07:35.381 --> 00:07:40.471 homeowner where do we wish that we were, that Bill is, as we're doing that? 00:07:41.571 --> 00:07:44.361 Well, first of all, I want to tell everybody I really am retiring 00:07:45.711 --> 00:07:47.411 . Um, family. 00:07:47.521 --> 00:07:51.211 Uh, those who know me know that family is super important. 00:07:51.691 --> 00:07:54.741 My parents are 91 and 90. 00:07:54.981 --> 00:07:57.851 Looking forward to spending a whole summer with them up at their cabin 00:07:57.901 --> 00:08:00.571 and spending time because I know their time is getting limited. 00:08:01.036 --> 00:08:01.666 On this earth. 00:08:02.256 --> 00:08:03.576 I'm looking forward to that. 00:08:03.666 --> 00:08:07.396 I have a granddaughter maybe getting back to a little bit better of 00:08:07.401 --> 00:08:11.686 a golf game and picking up some hobbies that I just haven't done. 00:08:12.646 --> 00:08:15.106 Um, and I have a ton of projects at my cabin to do, so. 00:08:15.256 --> 00:08:18.376 Yeah, you have some end or end act chairs to go for Caroline, I believe. 00:08:18.826 --> 00:08:20.206 Yeah, but I can't build 'em in orange 00:08:22.546 --> 00:08:22.996 Well, darn it. 00:08:24.076 --> 00:08:27.047 Well, bill, I can't tell you how much I've appreciated over the years and. 00:08:27.191 --> 00:08:30.911 And I know at times I haven't always been able to show it like I should, 00:08:31.391 --> 00:08:33.051 but you've been such a value. 00:08:33.151 --> 00:08:39.191 And I would tell you that when I watched you go into the PSM role, 00:08:39.241 --> 00:08:46.821 partner success role, and the way you've handled those situations, help 00:08:46.901 --> 00:08:54.281 build other people up, coach others to become successful, I felt like. 00:08:55.386 --> 00:09:01.216 I felt a lot of pride and watching your success, especially in that role. 00:09:01.276 --> 00:09:06.356 I liked you in many of the roles that you worked in Costco, but in that role it was 00:09:06.866 --> 00:09:12.746 so wonderful to see the value you brought to all of our partners that you interacted 00:09:12.746 --> 00:09:20.316 with and hearing the value that people would talk about to me in your absence. 00:09:21.006 --> 00:09:25.226 about how wonderful you are and how much they really deeply 00:09:25.226 --> 00:09:26.416 care about you as a human being. 00:09:27.036 --> 00:09:28.746 And so I just want to personally say, thank you. 00:09:30.286 --> 00:09:30.756 You're welcome. 00:09:30.806 --> 00:09:34.156 I, I, um, I'm a lucky person. 00:09:34.556 --> 00:09:37.036 I've met some fantastic people. 00:09:37.546 --> 00:09:41.546 Some people that I will take And hold near and dear to my heart. 00:09:41.766 --> 00:09:46.406 And a few of them probably already know that some friends that I believe 00:09:46.406 --> 00:09:49.496 are lifelong friends might not talk to them as much, but I believe they're 00:09:49.496 --> 00:09:54.946 lifelong friends, uh, shared some great stories and, you know, some personal 00:09:54.946 --> 00:09:59.846 stuff too, both ways, which was, which is different in business nowadays. 00:10:00.006 --> 00:10:02.136 A lot of people don't share their personal side. 00:10:02.756 --> 00:10:04.636 And I also want to thank. 00:10:05.051 --> 00:10:08.541 You personally, cause you gave me this chance. 00:10:09.101 --> 00:10:13.421 Um, and I've enjoyed it 85 percent of the time. 00:10:13.941 --> 00:10:14.261 So 00:10:17.391 --> 00:10:19.581 I've only interacted with you about 15 percent of your time. 00:10:19.581 --> 00:10:20.611 I don't know how that correlates. 00:10:22.901 --> 00:10:26.031 So, um, I get choked up thinking about leaving. 00:10:26.111 --> 00:10:27.461 I'm ready to retire. 00:10:27.501 --> 00:10:29.201 I'm excited about retirement. 00:10:29.821 --> 00:10:32.591 I will miss the day to day interactions. 00:10:32.591 --> 00:10:33.031 I have. 00:10:33.601 --> 00:10:37.491 And I get a little choked up around a couple of people cause I see them get 00:10:37.491 --> 00:10:42.181 watery, watered eyes as I tell them it's my last week and a half or so. 00:10:42.681 --> 00:10:47.631 I know you're leaving being active, but what everybody may not know 00:10:48.041 --> 00:10:49.321 is we have an alumni program. 00:10:50.041 --> 00:10:52.651 And alumni number one was Jill shot. 00:10:53.271 --> 00:10:57.861 She's still active in our groups, in our communities, even in our committees. 00:10:57.861 --> 00:11:01.331 And now we have our second alumni, and that's you, Bill. 00:11:01.381 --> 00:11:02.781 And we really appreciate it. 00:11:02.791 --> 00:11:06.041 We're keeping you on the chat lines. 00:11:06.051 --> 00:11:07.201 You don't have to interact. 00:11:07.211 --> 00:11:08.911 There's no obligation, but you're there. 00:11:09.351 --> 00:11:13.381 You're invited to any and all activities we ever have including Casa Con. 00:11:13.391 --> 00:11:15.661 And we won't even put you to work isn't that nice of us? 00:11:16.001 --> 00:11:16.441 That is nice. 00:11:16.441 --> 00:11:16.951 That is pretty nice. 00:11:19.181 --> 00:11:24.476 But we just wanted to keep you, as part of the community because Your value 00:11:24.496 --> 00:11:30.536 as a person is so great that even if you're not active as a staff member, 00:11:30.536 --> 00:11:34.456 you're still active as our friend and as a colleague and as our community. 00:11:34.496 --> 00:11:35.306 So thank you bill. 00:11:36.986 --> 00:11:39.926 It's the Casa cast we're so luxury. 00:11:39.926 --> 00:11:43.111 The Casa cast, they don't want to be us. 00:11:43.211 --> 00:11:49.696 The Casa cast just don't call it in their being B Casa cast. 00:11:50.506 --> 00:11:57.006 We got Orange credo, the Casa cast, our company's nato, the Casa cast created by.