A lot of businesses put money before their customers’ happiness. We’ve all been there: we get a bill for a yearly subscription, but didn’t get any warning about the charge happening. And then, if we want to cancel, have to go through the onerous process of cancelling… sometimes via phone, to get the charge (hopefully) reserved. Jack and Paul dive into this topic, explain why Fathom doesn’t do this (and why it works out well), as well as cover several other topics like general expenses, standing desks and new features in our privacy-focused website analytics software.
What is Above Board?
Can you make money and hold true to your values? Can you keep a profitable business “above board”?
Jack Ellis and Paul Jarvis (co-founders) explore running an ethical and privacy-focused company. They’re also sharing an inside look at what it takes to create and sell their privacy-focused product without any outside funding or capital.
Every few weeks, they publish a lively and honest debate about all things not simply "black and white" when trying to do the right thing for profit, people and the planet.
This is a podcast from Fathom Analytics (usefathom.com).