Above Board

A lot of businesses put money before their customers’ happiness. We’ve all been there: we get a bill for a yearly subscription, but didn’t get any warning about the charge happening. And then, if we want to cancel, have to go through the onerous process of cancelling… sometimes via phone, to get the charge (hopefully) reserved. Jack and Paul dive into this topic, explain why Fathom doesn’t do this (and why it works out well), as well as cover several other topics like general expenses, standing desks and new features in our privacy-focused website analytics software.

Show Notes

A lot of businesses put money before their customers’ happiness. We’ve all been there: we get a bill for a yearly subscription, but didn’t get any warning about the charge happening. And then, if we want to cancel, have to go through the onerous process of cancelling… sometimes via phone, to get the charge (hopefully) reserved. Jack and Paul dive into this topic, explain why Fathom doesn’t do this (and why it works out well), as well as cover several other topics like general expenses, standing desks and new features in our privacy-focused website analytics software.

https://usefathom.com

What is Above Board?

A podcast exploring running an indie + bootstrapped software (SaaS) company. Follow Jack and Paul (the co-founders) in their journey of building and growing Fathom Analytics.

Published every two weeks, listen in on lively debates about profit, customers, software, and how they’re working to keep their business in line with their values.

This is a podcast from Fathom Analytics (usefathom.com).