Inside the AI Startup Making Customer Support 65% Cheaper

How do you keep up when you go from 50 to 500 employees in a year?

Jesse Zhang shares how Decagon scaled that quickly, from hiring ahead of demand to keeping the company connected as the team grows.

He also explains why the zero-to-one phase is so different from scaling, and how Decagon found its way out of the idea maze in just three weeks.

Guest: Jesse Zhang, Co-founder and CEO, Decagon

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Creators and Guests

Host

Joubin Mirzadegan

Partner, Kleiner Perkins

Guest

Jesse Zhang

Co-founder and CEO, Decagon

What is Grit?

Grit explores what it takes to create, build, and scale world-class organizations. It features weekly episodes highlighting the leaders who are pushing their companies to make a difference. This series is hosted by Joubin Mirzadegan, go to market operating partner at Kleiner Perkins, a venture capital firm investing in history-making founders.