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How do you push real innovation inside an institution built to resist change?
Giovanni Gavino Everduin is Chief Strategy & Innovation Officer at CBI and co-founder of CBIx, the bank's independent innovation lab and corporate VC arm. A Harvard Business School alum with over two decades bridging finance, fintech, and emerging technology, Gio has spent his career making new ideas work inside legacy systems.
Giovanni Gavino Everduin is Chief Strategy & Innovation Officer at CBI and co-founder of CBIx, the bank's independent innovation lab and corporate VC arm. A Harvard Business School alum with over two decades bridging finance, fintech, and emerging technology, Gio has spent his career making new ideas work inside legacy systems.
Ihab Ahmed is Head of Impact and a founding member of CBIx, where he leads ecosystem-building, partnerships, and brand strategy. Known for shaping award-winning customer experiences across the region, Ihab ensures innovation doesn't just launch — it lands with people.
Together, they share how they evaluate AI use cases, navigate regulation without stalling, and build a brand that earns trust while moving fast. This conversation offers clarity for any leader trying to balance experimentation with accountability.
You'll learn:
- How to evaluate whether an AI use case solves a real problem or is just a compelling demo
- Why escaping "legacy gravity" in banking requires cultural change, not just new technology
- What it takes to embed AI in a regulated industry without losing momentum
- How to build an innovation brand that feels authentic inside a traditional organization
- Why resilience and strategic patience matter more than speed when driving transformation
- (00:00) - Evaluating AI Use Cases in Banking
- (06:02) - The Role of Innovation in Banking
- (11:56) - Navigating Rules & Constraints in Banking Innovation
- (18:02) - Embedding AI into Traditional Banking Systems
- (25:10) - AI, Crypto & The Future of Finance
- (28:25) - Embracing AI Opportunities
- (30:14) - Customer-Centric Branding in FinTech
- (34:01) - Making Smart AI Decisions
- (38:20) - Bridging the AI Implementation Gap
- (43:01) - Building a Genuine Brand
- (46:45) - Resilience in Innovation
- (50:35) - Balancing Success & Purpose
Follow Giovanni Everduin.
Follow Ihab Ahmed.
This episode was brought to you by RevSetter & Nebelus AI.
Did this episode shift your thinking? Make sure to like, subscribe, and share your reflections in the comments. Your voice is part of the conversation. See you in the next episode!
Did this episode shift your thinking? Make sure to like, subscribe, and share your reflections in the comments. Your voice is part of the conversation. See you in the next episode!
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Hosts:
Haydar - LinkedIn
Ivy - LinkedIn
Creators and Guests
Host
Haydar Al-Saad
Haydar Al-Saad is the founder and CEO of RevSetter, the Customer Success & Revenue platform that turns CS into the new revenue engine. With almost two decades of experience in building and leading customer-centric teams & organizations, I have a passion for helping companies and teams unlock the potential of every customer in order to improve retention, accelerate expansion, and fuel revenue growth.
What is The Success Revenue Podcast?
The Success Revenue Podcast is a human-led, AI-powered show exploring how leaders use AI to drive business results while keeping human impact at the center. Hosted by Haydar Al-Saad and Ivy Forero, the podcast features conversations with founders, executives, and operators from around the globe who are building the future of business with AI.