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Scott Marchant, the Managing Director of Master Hire based in Toowoomba, Queensland, Australia joins Brian on The Front Porch. They delve into the complexities of Australia's hire industry, and discuss the experiences and challenges they share with their American counterparts.
Scott provides valuable insights on the importance of focusing on people in the service industry, balancing work and life, the power of effective listening, and the multiple facets of the hire industry that outsiders often overlook. The discussion encapsulates Scott's journey from starting out in the industry to becoming a majority owner of his company, the shaping of the company culture, and the significant role of customers in driving their growth and innovation path. We also play a game of 'Scott or Not' where Scott discusses his stand on various things, from technology to leadership values.
Scott provides valuable insights on the importance of focusing on people in the service industry, balancing work and life, the power of effective listening, and the multiple facets of the hire industry that outsiders often overlook. The discussion encapsulates Scott's journey from starting out in the industry to becoming a majority owner of his company, the shaping of the company culture, and the significant role of customers in driving their growth and innovation path. We also play a game of 'Scott or Not' where Scott discusses his stand on various things, from technology to leadership values.
Creators and Guests
What is The Front Porch?
The Front Porch is where you'll learn about rental leaders in and outside of Point of Rental, how they got to where they are today and a little bit about the person outside of the industry. If you'd like to be a guest on the porch, email marketing@pointofrental.com. If you're in the rental industry, we'd love to talk to you - and because this isn't a business endeavor, it's free. We just want to share your story.