Why MSPs should stop focussing on tools they use

James Vickery is the CEO of Benchmark365 and the President of I Know IT — an MSP company he founded in 2003. Having been in the MSP space for over two decades, he's seen the community go through the .com bubble to this pandemic.

In this free-wheeling discussion, he speaks about the latest trends he's seeing in this space and how MSPs can leverage them to grow their business. He elaborates on why MSPs should stop focusing on the tools they use, and the only thing MSPs need to embrace to grow in 2020 and beyond.

Show Notes

Topics discussed in this episode:

• Why being 24*7 is not an option for MSPs anymore, and how it's become a necessity with remote working becoming mainstream. 05:50
• There's a real opportunity for MSPs to sound intelligent and get a seat in the IT strategy. 07:25
• Why hiring tech talent might not be the most important thing for your MSP. 12:50
• The constraint that holds MSP from growing. 13:44
• Increasing efficiency by outsourcing, and how it helped James achieve more. 20:55

Resources mentioned in this episode:

• Managed Services In a Month by Karl Palanchuk
• Package, Price, Profit by Nigel Moore
• Infinite Scale by James Vickery

Credits:

The team that made this episode possible:

• Praveen Ramesh, who leads product marketing and growth
• Monica Maria, who leads the content marketing and editorial efforts
• Karthikeyan Ganesh, who designs everything you see on our website
• Kanagaraj Subramaniam, who built everything on this podcast page

What is SuperPod — The no-filter MSP show?

SuperPod — The no-filter MSP show is an all-tactical podcast where we get behind the scenes, talk to MSP owners (and experts), and get to know what they are doing to evolve their business.

Presented by SuperOps.ai.