{
  "version": "1.2.0",
  "chapters": [
    {
      "title": "Welcome and guest intro – Dr. Mike Sonick and panel\r",
      "startTime": 77,
      "endTime": 200
    },
    {
      "title": "Why he wrote Treating People, Not Patients\r",
      "startTime": 200,
      "endTime": 643
    },
    {
      "title": "Danny Meyer’s hospitality lessons for dentistry\r",
      "startTime": 643,
      "endTime": 699
    },
    {
      "title": "Vulnerability over fear – the anti-fear exam philosophy\r",
      "startTime": 699,
      "endTime": 1135
    },
    {
      "title": "Details matter – move the salt shaker mindset\r",
      "startTime": 1135,
      "endTime": 1260
    },
    {
      "title": "Tangibles – menus, names, aromatherapy, Unreasonable Hospitality\r",
      "startTime": 1260,
      "endTime": 1320
    },
    {
      "title": "Can you teach hospitality – vision and hiring for teachability\r",
      "startTime": 1320,
      "endTime": 1423
    },
    {
      "title": "We’re in the hospitality business that does dentistry\r",
      "startTime": 1423,
      "endTime": 1548
    },
    {
      "title": "The NLP coach moment – from unconscious to systemized competence\r",
      "startTime": 1548,
      "endTime": 1612
    },
    {
      "title": "Is hospitality teachable – experiential training\r",
      "startTime": 1612,
      "endTime": 1685
    },
    {
      "title": "Hiring filter – who wants to be taught and who doesn’t\r",
      "startTime": 1685,
      "endTime": 1771
    },
    {
      "title": "The step-by-step hiring funnel – Culture Index, Zoom, shortlist\r",
      "startTime": 1771,
      "endTime": 2098
    },
    {
      "title": "Transformative mindset, mentorship, and awareness\r",
      "startTime": 2098,
      "endTime": 2479
    },
    {
      "title": "Roles, ethics, and why most complaints are about the team\r",
      "startTime": 2479,
      "endTime": 3428
    },
    {
      "title": "AI vs hospitality – why human connection still wins\r",
      "startTime": 3428,
      "endTime": 3627
    },
    {
      "title": "Coachman’s five traits recap and Mike’s integrity moment\r",
      "startTime": 3627,
      "endTime": 3732
    },
    {
      "title": "Above and beyond – car service, post-op care, referrals\r",
      "startTime": 3732,
      "endTime": 3927
    },
    {
      "title": "The Ritz story and wrap-up\r",
      "startTime": 3927,
      "endTime": 4021
    },
    {
      "title": "Where to get the book and weekly team training on YouTube",
      "startTime": 4021,
      "endTime": 0
    }
  ]
}