How PayMore Is Flipping the Script on Used Electronics

This episode is brought to you by Commerce.

Cracked screen? Dead battery? Most of us are quick to ditch our broken electronics — but what if there were a smarter, more sustainable alternative?

In this episode of Retail Remix, Nicole Silberstein chats with Steven Proust and Eric Helgason, Co-founders of PayMore, a brick-and-mortar resale franchise that’s changing the way we buy, sell and trade electronics. Since launching in 2011, they’ve grown their business to 100 locations — and counting — by leaning into a resale model that’s community-focused and planet-friendly.

Steven and Eric share:

• Why today’s consumer is more open to buying used devices — and what’s driving that shift;
• How PayMore ensures customer trust through modern stores, smart pricing and rigorous data privacy;
• Why they chose franchising as their growth engine and how it supports their community-driven ethos;
• The challenges of scaling a brick-and-mortar resale model — and the tech they’ve developed to power it; and
• How they’re staying ahead of the curve as new devices (and resale trends) keep evolving.

This isn’t just resale — it’s retail innovation in action. For executives navigating the next era of store experience, PayMore is one to watch.

RELATED LINKS:

• Explore the PayMore model and find a location near you
• Related reading: PayMore Opens 19 North American Locations in Q2, Moving Closer to 150-Store Goal
• Read all about the evolution of resale on Retail TouchPoints
• Catch up on all episodes of Retail Remix

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What is Retail Remix?

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.