Service Evolution

On this episode of FM Evolution, host Shawn Black was joined by David Trask, National Director of Facilities and Emergency Solutions at ARC Technology Solutions as well as a keynote speaker and thought leader. With over ten years at ARC, David has worked extensively on helping organizations better manage their facilities and emergency information while identifying gaps in current processes. Throughout the episode, Shawn and David discussed the labor shortage, artificial intelligence, and how companies can leverage technology to accomplish their goals.

Thanks for tuning in!

Show Notes

Show Notes:
(0:39) Introduction to David
(1:50) Introduction to ARC
(4:53) What AI Is Being Used in FM
(6:29) AI in the Next Ten Years 
(9:38) How Mobile Technology Is Changing FM
(12:19) Challenges with Mobile Technology
(14:41) Are We Too Reliant on Mobile Technology?
(19:06) How Digital Storage Is Impacting FM
(22:15) Data Breach Concerns
(30:02) Advice to FMs
 
Links:
Shawn Black
David Trask
ARC
 
Quotes:
“It’s made our lives a lot easier. I think the challenge though, in FM, is there’s really a disconnect with the field people versus the office people.” - David Trask, (4:56)
 
“I think one of the big misconceptions with mobile technology is that everything has to be all encompassing in one…and everyone is looking for this magic bullet that does everything.” - David Trask, (10:12)
“Where people get hung up is thinking I’ve gotta do this here and I’ve gotta have this all encompassed. No. Every technology company is not the best at everything and if you want that and you’re expecting that, you’re going to pay a premium for that.” David Trask, (11:50)
 
“I’ve got several clients who were hit with ransomware attacks…but the stuff that was in the cloud wasn’t because you have redundancy. Your stuff is not residing in one spot where if they attack you with some kind of malware, they hold you hostage…it gives you security that you don’t have locally.” David Trask, (20:02)

What is Service Evolution?

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.