CX Nexus Podcast

Hosts Michael Sandoval and Chris Detzel talk about how one goes through a community platform vendor selection. The easy thing we want to do is slip into features and technology, but the first step is defining what you want your community to be. Listen to our chat and find out the key steps.

Show Notes

To perform a great vendor selection, Michael and Chris talk about the following items:
  • First, start with strategy.  
    • What is your community's ambition?
    • Think about how you wish to unfold your community.  For example, will you drive video or wiki content?
  • Second Needs Statements. 
    • Define your member's needs
    • Are you a supportive or inspiring community
  • Now you can talk about technology

Creators and Guests

Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.

What is CX Nexus Podcast?

CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions effortlessly.

Each episode unfolds as a masterclass in cross-functional leadership, offering innovative strategies for collaborative success and a deep dive into the latest industry trends. "CX Nexus" serves as a powerful platform for personal brand development for both its hosts and its audience. More than just a podcast, it's a career accelerator for the astute professionals in marketing, community engagement, product management, sales, and customer success.