Tech Deep Dive

Ever thought about how business details from your company's chats and calls can help your business grow? Want to improve customer support and teamwork? ๐Ÿค”

Check out the latest episode of Tech Deep Dive with Max Clark from as he chats with Dan Pecher, Channel Solution Consultant at Dialpad. Together, they discuss business outcomes and business drivers related to phone systems and contact centers ๐ŸŽ™๏ธโœจ
Find out how Dialpad can help your business get useful information from company chats and calls, whether inside or outside your business. And more importantly, how to use that info to do better in your business.

Time Stamp: 
00:10 - Overview of the Episode
00:57 - Introducing Dan Pecher & Dialpad for CCaaS & UCaaS
06:33 - Implications of Losing a Business Phone 
18:00 - Exploring the Benefits of UCaaS
19:37 - UCaaS vs. CCaaS: Understanding the Differences
22:11 - Dial Pad's Role in Enhancing Sales Team Performance
24:35 - Key Advantages of CCaaS
27:12 - Diving into Marketing Intelligence
30:31 - The Customer Journey through Dialpad
32:15 - AI in Customer Service: Self-Service vs. Real-Time Assistance
38:15 - Dialpad's Integration Capabilities with Other Platforms
42:27 - Insights on Call Habits
45:35 - The Beginning of Customer Experience
53:42 - How Dialpad Bolsters Agent Support & Analytics Capture

๐Ÿ” Find the best IT suppliers without boring sales calls. checks out hundreds of suppliers each year for our clients. Tech Deep Dive lets you follow along without the pain. Join us as we explore each supplier, what problems they fix, how they do it, and if they match your needs.

๐Ÿ‘‹ P.S. Did you like the show? New episodes will be released weekly, so please subscribe and stay up-to-date!

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What is Tech Deep Dive?

Almost $5 trillion dollars are spent on Information Technology (IT) annually. Cut through the hype and learn about the real needs, and problems that IT solves for your enterprise. Join us as we dive deep into case studies with providers and learn how IT can make your business better.