69 | Customer Support & Customer Service

In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary discuss what makes for great Customer Support & Service, and why it is so important to your business. Also in this episode, we go over the latest updates to the ServiceMonster software, and break down some posts from SMUG. Be sure to check back every week for new episodes!

0:00 - Intro
1:23 - Customer Support & Customer Service
2:29 - Why It’s Important To Be Good At It
7:38 - Leads Through Reviews
10:09 - Being The Expert
12:24 - Making Excellent Customer Support Part Of The Culture
17:56 - The Metrics
21:33 - The End Result
23:13 - ServiceMonster Updates
31:38 - SMUG Paul: Fancy New Buttons
33:57 - SMUG Nathaniel: API? Ask Bruno
37:11 - Outro

What is The ServiceMonster Podcast?

Welcome to The ServiceMonster Podcast, your bi-weekly resource for all things ServiceMonster. All episodes are hosted by ServiceMonster CEO Joe Kowalski, with guest hosting duties coming from ServiceMonster employees, service industry leaders, and many others. Thanks for listening and we hope you enjoy!