WEBVTT 00:00:30.079 --> 00:00:31.701 Welcome to Dental Unscripted. 00:00:37.783 --> 00:00:39.164 Where Mike D'Inzio and Paula 00:00:39.204 --> 00:00:40.043 Quinn break down the 00:00:40.103 --> 00:00:41.283 practice ownership journey, 00:00:41.765 --> 00:00:47.167 one episode at a time. 00:00:47.207 --> 00:00:48.466 Starting up, buying, 00:00:48.627 --> 00:00:50.448 and running a successful dental practice. 00:01:03.771 --> 00:01:04.712 What up, what up, guys? 00:01:04.753 --> 00:01:06.073 Hey, my name's Mike D'Incio. 00:01:06.114 --> 00:01:07.055 As you all know, 00:01:07.094 --> 00:01:08.495 this is another amazing 00:01:08.555 --> 00:01:10.737 episode of Dental Unscripted. 00:01:11.918 --> 00:01:12.718 As you all know, 00:01:12.739 --> 00:01:13.840 I'm one of the co-founders 00:01:13.879 --> 00:01:16.581 of Next Level and a co-host 00:01:16.621 --> 00:01:18.304 of this amazing program 00:01:18.343 --> 00:01:19.444 called Dental Unscripted. 00:01:19.504 --> 00:01:21.585 You guys, for you followers, 00:01:21.626 --> 00:01:22.746 thanks so much for tuning 00:01:22.826 --> 00:01:24.828 in to another episode. 00:01:24.929 --> 00:01:27.751 And if you are following the program, 00:01:27.792 --> 00:01:28.512 you know that we're 00:01:28.871 --> 00:01:29.673 literally right in the 00:01:29.733 --> 00:01:32.796 middle of Dental Shark Week. 00:01:33.555 --> 00:01:34.757 And I'm super excited. 00:01:34.777 --> 00:01:35.917 This is something that we do 00:01:36.096 --> 00:01:37.918 typically every year around 00:01:37.938 --> 00:01:38.998 the time of Shark Week. 00:01:40.459 --> 00:01:42.540 And we pick a topic that's 00:01:42.599 --> 00:01:43.659 kind of a hot topic. 00:01:43.881 --> 00:01:45.120 And this year, 00:01:45.200 --> 00:01:46.701 it's all about construction. 00:01:46.822 --> 00:01:48.802 So for those of you that are 00:01:48.862 --> 00:01:50.742 thinking about a startup or 00:01:50.802 --> 00:01:52.183 in the middle of a startup 00:01:52.323 --> 00:01:53.504 or thinking about a major 00:01:53.564 --> 00:01:54.825 expansion in your office, 00:01:55.405 --> 00:01:56.365 you are not going to want 00:01:56.385 --> 00:01:58.326 to miss this week as we 00:01:58.346 --> 00:02:00.768 break down the topic of construction. 00:02:01.528 --> 00:02:02.728 And I'm super excited to 00:02:03.549 --> 00:02:04.971 keep this topic going here. 00:02:05.051 --> 00:02:07.272 So without further ado, 00:02:07.433 --> 00:02:10.175 I'd like to introduce my 00:02:10.635 --> 00:02:12.116 friend and partner in the community, 00:02:12.157 --> 00:02:13.298 Kenny Ackerman with 00:02:13.479 --> 00:02:14.580 Accurate Construction. 00:02:14.939 --> 00:02:15.901 Kenny and I have done a lot 00:02:15.941 --> 00:02:16.760 of projects together. 00:02:16.820 --> 00:02:17.681 Welcome to the show, Kenny. 00:02:17.701 --> 00:02:18.062 Thank you, Mike. 00:02:18.082 --> 00:02:19.364 Thanks for having me. 00:02:20.457 --> 00:02:20.937 Yeah, man. 00:02:20.978 --> 00:02:25.520 So this Shark Week, 00:02:27.481 --> 00:02:29.584 we really pick topics that 00:02:29.743 --> 00:02:34.126 have a lot of conversation about that. 00:02:34.165 --> 00:02:35.486 As a consultant, 00:02:35.706 --> 00:02:36.568 I think the first Shark 00:02:36.587 --> 00:02:38.068 Week was all about real estate. 00:02:38.508 --> 00:02:39.550 The second Shark Week was 00:02:39.590 --> 00:02:41.230 all about practice brokers, 00:02:41.631 --> 00:02:43.111 brokering practices. 00:02:43.491 --> 00:02:44.532 Construction is a very, 00:02:44.573 --> 00:02:46.334 very important topic for startups. 00:02:47.033 --> 00:02:49.735 And I'm excited because this 00:02:49.814 --> 00:02:51.615 week is just a bunch of 00:02:51.675 --> 00:02:52.615 knowledge from the best 00:02:52.914 --> 00:02:54.096 contractors in the country, 00:02:54.735 --> 00:02:55.816 all kind of spinning their 00:02:55.876 --> 00:02:56.955 own flavor on it. 00:02:57.175 --> 00:02:59.176 And yeah, we're lucky to have you, man. 00:02:59.197 --> 00:03:00.796 Tell me a little bit about 00:03:01.597 --> 00:03:02.418 Accurate Construction. 00:03:02.457 --> 00:03:04.418 I know you serve the amazing 00:03:04.497 --> 00:03:05.557 state of Florida. 00:03:06.579 --> 00:03:07.498 You do a great job there. 00:03:07.519 --> 00:03:08.799 We've done a lot of projects there. 00:03:09.079 --> 00:03:11.080 Tell me a little about the company, you, 00:03:11.340 --> 00:03:12.680 how it started. 00:03:12.699 --> 00:03:14.760 Just kind of give me the high level, 00:03:14.920 --> 00:03:16.221 your company and who you guys are. 00:03:17.304 --> 00:03:19.024 So basically we're based out of Tampa, 00:03:19.044 --> 00:03:19.425 Florida. 00:03:20.145 --> 00:03:21.185 That's where our hub is. 00:03:21.365 --> 00:03:23.406 My father and I, Kevin, own the company. 00:03:24.806 --> 00:03:26.466 We're pretty much definitely 00:03:26.485 --> 00:03:29.007 family owned and operated for good, 00:03:29.046 --> 00:03:29.926 for better, for worse. 00:03:29.947 --> 00:03:32.907 Sometimes we're hands on all the time. 00:03:33.027 --> 00:03:35.209 So that's kind of how we run it. 00:03:35.729 --> 00:03:36.868 We have a close group of 00:03:36.949 --> 00:03:38.490 subcontractors we work with 00:03:38.509 --> 00:03:39.430 throughout the state. 00:03:40.469 --> 00:03:41.510 where predominantly a lot of 00:03:41.550 --> 00:03:42.872 our work is in-house. 00:03:43.752 --> 00:03:45.474 So we have all of our own carpenters. 00:03:45.534 --> 00:03:47.175 We recently, within the last five years, 00:03:47.216 --> 00:03:48.317 got our plumbing license. 00:03:48.897 --> 00:03:52.841 So our own plumbers, framers, hangers, 00:03:53.042 --> 00:03:54.383 all that good stuff is 00:03:54.483 --> 00:03:56.024 within the accurate umbrella. 00:03:56.485 --> 00:03:57.385 Wow. 00:03:57.406 --> 00:03:58.967 What that allows us to do is 00:03:59.067 --> 00:04:00.889 be extremely aggressive on timeline. 00:04:02.239 --> 00:04:03.700 and product placement. 00:04:03.781 --> 00:04:05.682 So we make sure that your vision, 00:04:05.763 --> 00:04:06.764 especially in a startup, 00:04:06.824 --> 00:04:07.485 because it's gonna be 00:04:07.544 --> 00:04:08.986 somebody's first time doing this, 00:04:09.647 --> 00:04:11.449 we wanna make sure they, 00:04:12.091 --> 00:04:13.512 like no stone is left unturned. 00:04:13.953 --> 00:04:16.095 We kind of think for them in that sense, 00:04:16.154 --> 00:04:17.156 getting them down the road, 00:04:17.728 --> 00:04:18.788 But we're based out of Tampa. 00:04:19.168 --> 00:04:20.348 We service the state. 00:04:20.369 --> 00:04:21.430 I would say a predominant 00:04:21.449 --> 00:04:23.050 amount of our work is in 00:04:23.091 --> 00:04:24.211 the Tampa Bay and Orlando 00:04:24.230 --> 00:04:25.072 market currently. 00:04:26.331 --> 00:04:28.872 But areas like Jacksonville, 00:04:28.892 --> 00:04:31.615 Fort Lauderdale, Naples, 00:04:31.675 --> 00:04:32.954 those areas are all growing 00:04:32.995 --> 00:04:34.235 and we're starting to see 00:04:34.456 --> 00:04:36.096 project uptick in those areas as well. 00:04:37.016 --> 00:04:37.476 That's awesome. 00:04:37.497 --> 00:04:38.896 It's a big state to service, man. 00:04:40.077 --> 00:04:40.697 Hats off. 00:04:41.478 --> 00:04:43.298 I know scaling into other 00:04:43.338 --> 00:04:44.678 different markets is challenging, 00:04:44.699 --> 00:04:45.699 especially for construction. 00:04:45.738 --> 00:04:47.019 So that's super cool to hear, man. 00:04:48.420 --> 00:04:49.120 Well, awesome. 00:04:49.160 --> 00:04:49.339 I mean, 00:04:50.040 --> 00:04:51.720 I think one of the things that's 00:04:51.759 --> 00:04:53.841 really unique is you guys' 00:04:53.860 --> 00:04:55.420 ability to keep things in-house. 00:04:55.440 --> 00:04:56.221 So we're going to definitely 00:04:56.261 --> 00:04:58.781 touch on that here in a little bit. 00:05:00.399 --> 00:05:02.240 I don't think that's a 00:05:02.360 --> 00:05:03.221 normal thing for 00:05:03.502 --> 00:05:04.642 contractors to have a lot 00:05:04.682 --> 00:05:05.663 of in-house stuff. 00:05:06.124 --> 00:05:07.524 So let's get let's get into that. 00:05:07.545 --> 00:05:08.404 I'm going to mark that as a 00:05:08.464 --> 00:05:09.245 topic for later. 00:05:09.266 --> 00:05:11.086 But I'd like to kick us off 00:05:11.107 --> 00:05:13.369 with kind of like how like 00:05:13.408 --> 00:05:14.810 when you're looking at a startup, 00:05:15.129 --> 00:05:16.651 there's a lot of our our viewers, 00:05:16.711 --> 00:05:18.471 listeners are our startups 00:05:18.492 --> 00:05:19.033 thinking about. 00:05:19.713 --> 00:05:20.973 getting into ownership. 00:05:21.213 --> 00:05:23.696 And, you know, I was an ex-banker, 00:05:23.935 --> 00:05:26.278 as you may remember or know. 00:05:26.497 --> 00:05:27.658 And, you know, 00:05:27.718 --> 00:05:29.901 lending is kind of sets the 00:05:29.940 --> 00:05:31.002 tone for how much money 00:05:31.041 --> 00:05:32.223 these guys can spend. 00:05:32.242 --> 00:05:33.064 You know, 00:05:33.084 --> 00:05:34.805 construction has been so 00:05:34.865 --> 00:05:37.706 expensive by inflation and 00:05:37.766 --> 00:05:39.369 labor and all kinds and 00:05:39.509 --> 00:05:40.408 every market's different, 00:05:40.428 --> 00:05:41.750 which is why I'm really 00:05:41.790 --> 00:05:42.630 excited about Shark Week, 00:05:42.651 --> 00:05:43.492 because you guys are all 00:05:43.531 --> 00:05:44.452 kind of different markets 00:05:44.473 --> 00:05:45.432 and have different flavor 00:05:45.473 --> 00:05:46.153 for this industry. 00:05:47.120 --> 00:05:47.920 this situation, 00:05:48.961 --> 00:05:50.161 but like everybody kind of 00:05:50.221 --> 00:05:51.043 runs their business a 00:05:51.083 --> 00:05:51.843 little bit different and 00:05:51.862 --> 00:05:54.305 every market runs the flow 00:05:54.665 --> 00:05:55.425 a little bit different. 00:05:55.505 --> 00:05:58.067 How early on do you like to 00:05:58.108 --> 00:06:01.471 get involved to start with the planning, 00:06:01.511 --> 00:06:03.031 the due diligence process? 00:06:03.773 --> 00:06:06.274 Like what in your mind sets 00:06:06.355 --> 00:06:07.956 up a dentist the best way 00:06:09.478 --> 00:06:10.999 when getting a contractor 00:06:11.019 --> 00:06:13.641 involved soon or how soon? 00:06:13.661 --> 00:06:14.781 What's the answer there? 00:06:14.822 --> 00:06:15.862 How quickly do you want to get in? 00:06:16.603 --> 00:06:18.644 I think the best position to 00:06:18.704 --> 00:06:19.867 be in as a contractor 00:06:19.947 --> 00:06:21.267 client relationship for the 00:06:21.367 --> 00:06:22.608 overall project to 00:06:22.649 --> 00:06:23.329 incorporate all those 00:06:23.350 --> 00:06:24.031 things that you're talking 00:06:24.050 --> 00:06:26.413 about is to get in when the 00:06:26.452 --> 00:06:28.295 client has a couple of spaces 00:06:30.605 --> 00:06:31.786 And what that looks like is 00:06:32.427 --> 00:06:33.348 the client would have 00:06:33.387 --> 00:06:34.990 already gotten in touch with the bank, 00:06:35.250 --> 00:06:36.930 kind of figured out what 00:06:36.951 --> 00:06:38.012 their budget's going to be. 00:06:38.612 --> 00:06:39.773 They got with their agent, 00:06:39.934 --> 00:06:41.694 their agent's going to tell them, hey, 00:06:41.714 --> 00:06:43.276 these are the spaces that are available. 00:06:43.596 --> 00:06:44.437 Now I think it's a great 00:06:44.476 --> 00:06:45.577 opportunity to be linked 00:06:45.598 --> 00:06:46.478 with the contractor. 00:06:46.978 --> 00:06:49.420 And what that does is that allows you, 00:06:49.560 --> 00:06:50.742 the earlier the contractor 00:06:50.762 --> 00:06:52.663 can get in and you're comparing spaces, 00:06:53.144 --> 00:06:55.004 it allows the contractor to go, okay, 00:06:55.045 --> 00:06:55.764 space A, 00:06:55.964 --> 00:06:57.485 here are your challenges versus 00:06:57.526 --> 00:06:59.045 space B and space C. 00:07:00.225 --> 00:07:01.547 Sometimes it's a little too 00:07:01.627 --> 00:07:03.528 early if the designated 00:07:03.648 --> 00:07:05.028 areas haven't been located. 00:07:06.228 --> 00:07:08.269 Sometimes a contractor is 00:07:08.309 --> 00:07:09.870 just another person in the 00:07:09.910 --> 00:07:10.910 tent that maybe doesn't 00:07:10.930 --> 00:07:12.050 need to be there that early. 00:07:12.790 --> 00:07:15.891 But I think once you get the bank on board, 00:07:16.312 --> 00:07:17.512 once the agent goes, hey, 00:07:17.531 --> 00:07:19.413 we have these couple spots located, 00:07:19.752 --> 00:07:20.855 I think that's a great time. 00:07:20.954 --> 00:07:22.237 Nothing is signed from the 00:07:22.257 --> 00:07:23.098 client perspective. 00:07:23.619 --> 00:07:25.583 So you can really compare 00:07:25.603 --> 00:07:26.384 and contrast because 00:07:26.483 --> 00:07:27.185 ultimately it's going to 00:07:27.204 --> 00:07:27.985 come down to the budget. 00:07:28.728 --> 00:07:30.971 And you want to make sure 00:07:31.050 --> 00:07:32.353 you align all those things. 00:07:32.394 --> 00:07:33.435 And I think that would be a 00:07:33.475 --> 00:07:34.336 great position to be in. 00:07:35.427 --> 00:07:36.487 I love that you said that 00:07:36.528 --> 00:07:39.649 because everybody wants to 00:07:39.689 --> 00:07:41.149 get introduced as a consultant. 00:07:41.170 --> 00:07:43.350 Everybody wants to be introduced very, 00:07:43.389 --> 00:07:44.250 very beginning of the 00:07:44.290 --> 00:07:45.651 process of a startup. 00:07:45.690 --> 00:07:47.752 Like, hey, I'm the marketing company. 00:07:47.831 --> 00:07:49.331 I think I should be involved 00:07:49.372 --> 00:07:51.673 because I'm the best guy ever. 00:07:51.773 --> 00:07:54.413 And then even the equipment guys and gals, 00:07:54.713 --> 00:07:55.254 they want to be... 00:07:55.334 --> 00:07:56.374 Everybody wants to be in the front. 00:07:56.394 --> 00:07:57.213 Let's just put it that way. 00:07:57.274 --> 00:07:58.894 But if the show has... 00:07:59.875 --> 00:08:01.615 has educated enough folks 00:08:01.755 --> 00:08:02.817 it's really there's key 00:08:02.836 --> 00:08:03.978 players in the beginning of 00:08:03.997 --> 00:08:05.377 the process that need to be 00:08:06.278 --> 00:08:08.540 part of that process to set 00:08:08.579 --> 00:08:10.180 the doctor up for a 00:08:10.221 --> 00:08:11.661 successful project and 00:08:11.822 --> 00:08:13.283 absolutely and you said it 00:08:13.403 --> 00:08:15.223 banking of course nobody 00:08:15.244 --> 00:08:16.824 wants to work for free you 00:08:16.865 --> 00:08:18.206 need pay everybody needs 00:08:18.245 --> 00:08:20.827 paid so it makes the client feel great 00:08:21.791 --> 00:08:23.273 That a bank's behind the project. 00:08:23.293 --> 00:08:24.153 That's kind of step one. 00:08:24.173 --> 00:08:25.574 Step two, of course, is real estate. 00:08:27.595 --> 00:08:28.574 My favorite thing that you 00:08:28.615 --> 00:08:31.156 said there was a couple spaces, 00:08:31.177 --> 00:08:32.136 three spaces. 00:08:33.337 --> 00:08:34.477 Let's bring the contractor 00:08:34.597 --> 00:08:35.818 in and get their opinion. 00:08:36.359 --> 00:08:38.039 Is that something that you 00:08:38.059 --> 00:08:39.279 guys do in Florida a lot, 00:08:39.440 --> 00:08:41.861 is really honing in on... 00:08:42.947 --> 00:08:44.187 multiple spaces and 00:08:44.246 --> 00:08:45.226 comparing them because I 00:08:45.287 --> 00:08:47.427 find that not a lot of real 00:08:47.447 --> 00:08:50.969 estate folks love making 00:08:51.009 --> 00:08:52.288 multiple offers it's a lot 00:08:52.328 --> 00:08:54.908 more work for them uh 00:08:55.389 --> 00:08:56.149 there's a lot you know you 00:08:56.169 --> 00:08:57.309 mean so what what's your 00:08:57.350 --> 00:08:59.429 take I mean it sounds like 00:08:59.450 --> 00:09:02.331 you're pretty big on going 00:09:02.431 --> 00:09:04.471 into multiple spaces you 00:09:04.490 --> 00:09:05.630 don't have a contract with 00:09:05.671 --> 00:09:07.412 the client yet and you're 00:09:07.451 --> 00:09:08.812 helping that client 00:09:09.832 --> 00:09:11.533 really make the best decision for them. 00:09:11.594 --> 00:09:12.115 I love that. 00:09:12.254 --> 00:09:12.934 So is that something that 00:09:12.975 --> 00:09:14.176 you guys do quite often? 00:09:14.196 --> 00:09:14.316 Yeah. 00:09:14.735 --> 00:09:15.037 Yeah. 00:09:15.177 --> 00:09:16.177 I believe that's part of 00:09:16.298 --> 00:09:17.398 building their relationship 00:09:17.577 --> 00:09:18.259 with the client. 00:09:18.479 --> 00:09:19.759 I think that's a huge thing. 00:09:20.159 --> 00:09:20.360 Um, 00:09:20.419 --> 00:09:22.121 cause it's easy for us to kind of sit 00:09:22.142 --> 00:09:23.062 back and say, okay, 00:09:23.142 --> 00:09:24.123 call me when you have your 00:09:24.163 --> 00:09:25.724 plans and your spot picked out. 00:09:26.445 --> 00:09:27.384 We kind of try to get it on 00:09:27.424 --> 00:09:28.525 the other end and build 00:09:28.546 --> 00:09:29.386 that relationship. 00:09:29.427 --> 00:09:30.788 So there is that camaraderie 00:09:31.048 --> 00:09:33.710 early so they can build the trust. 00:09:34.210 --> 00:09:35.451 Um, because you know, 00:09:36.778 --> 00:09:37.698 telling them what they want 00:09:37.719 --> 00:09:39.220 to hear is sometimes harder 00:09:39.259 --> 00:09:42.403 than people think um versus 00:09:42.423 --> 00:09:43.423 you know kind of you know 00:09:43.462 --> 00:09:44.543 hey I love this little 00:09:44.683 --> 00:09:45.424 telling them what they 00:09:45.485 --> 00:09:46.666 don't want to hear exactly 00:09:46.686 --> 00:09:48.567 yeah that's right yeah yeah 00:09:48.587 --> 00:09:50.389 that's hard yeah yeah and I 00:09:50.509 --> 00:09:51.750 and I feel like you know 00:09:51.789 --> 00:09:52.990 before everything's signed 00:09:53.051 --> 00:09:53.932 that's the position to do 00:09:53.971 --> 00:09:54.993 it and yeah there's a 00:09:55.052 --> 00:09:56.894 little bit of there's extra 00:09:56.953 --> 00:09:58.115 effort on our portion like 00:09:58.134 --> 00:09:59.056 you know we don't know if 00:09:59.076 --> 00:09:59.817 they're going to sign with 00:09:59.897 --> 00:10:01.337 us we don't know if it's going to come 00:10:01.758 --> 00:10:03.399 You were speaking to them on 00:10:03.458 --> 00:10:04.340 a Sunday night at ten 00:10:04.379 --> 00:10:05.260 o'clock and we're talking 00:10:05.301 --> 00:10:06.581 to options like it's just 00:10:07.081 --> 00:10:08.182 we look at it as that 00:10:08.222 --> 00:10:09.864 branch that's going to get us there. 00:10:10.163 --> 00:10:12.306 And yeah, gotten us there so far. 00:10:12.666 --> 00:10:13.986 The relationships we've built. 00:10:14.586 --> 00:10:15.528 I just tell people, I'm like, 00:10:15.548 --> 00:10:17.149 just speak to your experience with us. 00:10:17.688 --> 00:10:20.610 So kind of so, Kenny, to that point. 00:10:21.772 --> 00:10:22.472 And I love that. 00:10:23.052 --> 00:10:24.754 I just want to make a note real quick. 00:10:25.794 --> 00:10:26.215 Nobody. 00:10:26.875 --> 00:10:27.916 A lot of people do. 00:10:29.197 --> 00:10:31.821 a lot of things before they get hired. 00:10:31.841 --> 00:10:34.763 And I want to make sure that the audience, 00:10:34.783 --> 00:10:36.245 the listeners appreciate 00:10:36.284 --> 00:10:38.726 that and don't take advantage of that. 00:10:39.447 --> 00:10:40.708 It doesn't necessarily mean 00:10:40.729 --> 00:10:41.549 that you're going to hire 00:10:41.590 --> 00:10:43.072 Kenny one hundred percent of the time, 00:10:43.091 --> 00:10:44.493 but Kenny knows he's not 00:10:44.513 --> 00:10:45.433 going to win every deal. 00:10:45.514 --> 00:10:46.294 Everybody, he knows that. 00:10:46.934 --> 00:10:49.136 But I do want people to appreciate that. 00:10:49.798 --> 00:10:51.458 consultants equipment reps 00:10:51.619 --> 00:10:53.000 contractors real estate 00:10:53.019 --> 00:10:54.662 people for sure bankers 00:10:55.302 --> 00:10:56.383 they're going to do a lot 00:10:56.423 --> 00:10:57.043 of they're going to put a 00:10:57.123 --> 00:10:59.044 lot of time into you before 00:10:59.164 --> 00:11:00.645 anybody makes any money and 00:11:00.686 --> 00:11:02.106 I think that's really 00:11:02.147 --> 00:11:04.008 important because if you 00:11:04.048 --> 00:11:04.969 take advantage of that 00:11:05.009 --> 00:11:07.331 situation can burn some 00:11:07.350 --> 00:11:08.370 bridges in the industry 00:11:08.431 --> 00:11:11.634 whatever you know it's better to have 00:11:13.028 --> 00:11:14.389 a great team helping you 00:11:14.428 --> 00:11:16.130 make these decisions and 00:11:16.150 --> 00:11:17.172 just appreciate the fact 00:11:17.192 --> 00:11:18.712 that they're giving their time, 00:11:18.753 --> 00:11:19.653 donating their time. 00:11:19.673 --> 00:11:20.835 So I just wanted to make that note, 00:11:21.195 --> 00:11:22.655 but real quick, 00:11:23.236 --> 00:11:24.957 what are some of the things then, 00:11:25.318 --> 00:11:26.259 since you're helping them 00:11:26.298 --> 00:11:27.580 look at different spaces, 00:11:28.240 --> 00:11:29.282 what are some of the things 00:11:29.322 --> 00:11:33.686 that like help you decide, okay, 00:11:33.725 --> 00:11:34.966 this is a good space. 00:11:35.027 --> 00:11:36.668 This is going to be a challenge. 00:11:36.687 --> 00:11:38.408 Like what's that sound and look like? 00:11:38.428 --> 00:11:38.549 Like, 00:11:39.634 --> 00:11:40.514 What are those things that 00:11:40.534 --> 00:11:41.615 you're looking at in that 00:11:41.654 --> 00:11:42.836 due diligence process? 00:11:43.336 --> 00:11:46.278 So a lot of it is power, 00:11:46.979 --> 00:11:48.659 electrical to the building. 00:11:49.539 --> 00:11:50.201 When I go in there, 00:11:50.221 --> 00:11:51.600 there's a checklist we go through. 00:11:51.682 --> 00:11:53.363 Usually electric is up at the top. 00:11:54.682 --> 00:11:55.884 Usually newer buildings, 00:11:56.024 --> 00:11:57.424 it's a little more cut and dry. 00:11:58.164 --> 00:12:00.447 During acquisitions and remodels, 00:12:00.527 --> 00:12:01.427 sometimes it's a little 00:12:01.467 --> 00:12:03.489 more difficult because 00:12:03.509 --> 00:12:05.309 we're trying to figure out 00:12:05.370 --> 00:12:06.571 how to build this without 00:12:06.650 --> 00:12:07.850 having kind of a ground 00:12:07.890 --> 00:12:08.672 floor to start with. 00:12:09.701 --> 00:12:11.101 So getting in there, power, 00:12:11.162 --> 00:12:12.243 parking's a big one. 00:12:13.482 --> 00:12:14.764 We wanna make sure there's parking. 00:12:15.163 --> 00:12:16.684 Basically when I'm going into it, 00:12:16.924 --> 00:12:18.586 I'm looking at from the outside in. 00:12:20.787 --> 00:12:22.307 Usually we kind of have a precursor. 00:12:22.327 --> 00:12:22.908 Is there going to be 00:12:23.008 --> 00:12:24.649 exterior work needed versus 00:12:24.708 --> 00:12:25.470 interior work? 00:12:25.529 --> 00:12:27.610 Usually that's budget driven, 00:12:27.650 --> 00:12:28.331 stuff like that. 00:12:28.370 --> 00:12:29.652 But our biggest thing is 00:12:29.731 --> 00:12:31.371 interior wise is power. 00:12:31.932 --> 00:12:34.254 It's going to be your HVAC system. 00:12:34.354 --> 00:12:35.553 It's going to be your plumbing. 00:12:35.634 --> 00:12:37.355 It's going to be those nuts and bolts. 00:12:38.975 --> 00:12:40.096 The big expenses, 00:12:40.136 --> 00:12:41.417 the things that you know 00:12:41.897 --> 00:12:43.398 are going to be like, holy crap, 00:12:43.437 --> 00:12:45.139 like that power panel is 00:12:45.158 --> 00:12:46.200 not going to support you. 00:12:46.220 --> 00:12:47.620 So who's going to pay for it? 00:12:47.639 --> 00:12:48.921 Basically, who's going to pay for that? 00:12:49.240 --> 00:12:49.782 Exactly. 00:12:49.861 --> 00:12:50.402 Exactly. 00:12:50.422 --> 00:12:52.104 And we want to make sure if 00:12:52.124 --> 00:12:53.125 they haven't signed a lease 00:12:53.144 --> 00:12:54.706 yet or they're in the 00:12:54.785 --> 00:12:56.788 process of an LOI or anything like that, 00:12:56.868 --> 00:12:58.529 we present those options so 00:12:59.009 --> 00:12:59.890 they can be like, hey, 00:12:59.910 --> 00:13:01.552 the power is insufficient in this space. 00:13:01.611 --> 00:13:02.673 What are we doing to address 00:13:02.732 --> 00:13:04.014 it before we sign the lease? 00:13:04.235 --> 00:13:04.774 Correct. 00:13:04.894 --> 00:13:05.196 Yes. 00:13:05.556 --> 00:13:06.557 If we can be in those 00:13:06.576 --> 00:13:09.440 discussions and be of assistance. 00:13:10.299 --> 00:13:11.821 rather than them coming and being like, 00:13:11.841 --> 00:13:13.543 hey, I signed this lease two weeks ago. 00:13:13.623 --> 00:13:14.562 This is what I got. 00:13:14.663 --> 00:13:15.644 And I'm like, oh, man, 00:13:15.724 --> 00:13:20.187 now we have to deal with this. 00:13:20.327 --> 00:13:22.009 I'm pretty surprised by how 00:13:22.028 --> 00:13:24.171 many calls I get throughout 00:13:24.230 --> 00:13:26.292 the year of folks trying to 00:13:26.331 --> 00:13:27.653 negotiate their own deals. 00:13:28.453 --> 00:13:32.437 And, of course, my first response, whoa, 00:13:32.496 --> 00:13:33.317 let's get some people 00:13:33.357 --> 00:13:37.641 involved here because – 00:13:35.548 --> 00:13:36.429 I don't know what you're doing. 00:13:36.470 --> 00:13:37.571 Wow, it's a great deal. 00:13:37.591 --> 00:13:38.611 And the landlord said he 00:13:38.631 --> 00:13:39.373 didn't want anybody 00:13:39.413 --> 00:13:40.573 involved and he's giving me 00:13:40.594 --> 00:13:42.436 a great deal because no one's involved. 00:13:42.775 --> 00:13:43.976 That's a red flag, folks. 00:13:44.057 --> 00:13:44.898 It's a red flag. 00:13:45.278 --> 00:13:46.379 They're doing that on 00:13:46.419 --> 00:13:47.600 purpose so they know what they're doing. 00:13:49.061 --> 00:13:52.143 Okay, so that's really great information. 00:13:52.663 --> 00:13:53.043 Of course, 00:13:53.062 --> 00:13:54.484 that's something that not a lot 00:13:54.524 --> 00:13:55.264 of people can do. 00:13:55.284 --> 00:13:56.625 Your real estate guy can't do that. 00:13:57.105 --> 00:13:58.447 Your contractor can't look 00:13:58.527 --> 00:14:01.009 at the power panel and determine that. 00:14:01.048 --> 00:14:01.948 They can't look at HVAC. 00:14:03.190 --> 00:14:04.990 So it's obviously a really 00:14:05.030 --> 00:14:06.673 good thing to get a 00:14:06.712 --> 00:14:09.214 contractor involved early 00:14:09.354 --> 00:14:10.754 on in that site selection. 00:14:11.095 --> 00:14:12.475 And what I heard was not 00:14:12.535 --> 00:14:14.518 only to help you pick the right space, 00:14:15.605 --> 00:14:17.966 but really to negotiate your 00:14:18.006 --> 00:14:20.687 best deal with the landlord. 00:14:22.009 --> 00:14:23.109 Do you find that you 00:14:23.129 --> 00:14:24.889 collaborate with those real 00:14:24.929 --> 00:14:26.409 estate guys a lot to help 00:14:26.450 --> 00:14:28.571 you to give the real estate 00:14:28.591 --> 00:14:30.851 guy or gal ammunition? 00:14:30.991 --> 00:14:33.072 I assume that's where that's 00:14:33.113 --> 00:14:34.092 going when you find 00:14:34.153 --> 00:14:35.433 something that's a potential issue. 00:14:36.293 --> 00:14:37.174 Yeah, a hundred percent. 00:14:37.315 --> 00:14:38.956 I mean, we want to bring those costs. 00:14:39.037 --> 00:14:40.238 We want to bring those items up. 00:14:40.258 --> 00:14:41.559 We want to associate a cost 00:14:41.580 --> 00:14:43.201 with those items so they 00:14:43.221 --> 00:14:45.965 can be discussed at this point in time. 00:14:46.004 --> 00:14:46.926 Back to your point, 00:14:47.605 --> 00:14:48.606 if they're representing 00:14:48.648 --> 00:14:49.828 themselves and they 00:14:50.996 --> 00:14:52.018 believe the landlord has 00:14:52.057 --> 00:14:52.918 their best interest at 00:14:52.957 --> 00:14:54.219 heart and sign a lease, 00:14:54.860 --> 00:14:56.941 I find us working uphill at that point. 00:14:57.020 --> 00:14:58.542 Now we're up against the budget. 00:14:58.621 --> 00:14:59.582 Now we're up against the 00:14:59.623 --> 00:15:01.563 timeline for things that 00:15:02.043 --> 00:15:03.164 should have been deemed in 00:15:03.225 --> 00:15:04.645 negotiation of an LOI 00:15:04.666 --> 00:15:07.368 versus now it's like, hey, you signed it. 00:15:07.868 --> 00:15:09.188 How do we figure a way out of this? 00:15:10.730 --> 00:15:11.309 At that point, 00:15:11.330 --> 00:15:12.250 we're taking portions of 00:15:12.270 --> 00:15:13.652 their budget that could 00:15:13.672 --> 00:15:14.552 have been used for the 00:15:14.591 --> 00:15:17.033 practice and using it to 00:15:17.734 --> 00:15:19.174 enhance the utilities that 00:15:19.195 --> 00:15:19.855 are on the site. 00:15:21.195 --> 00:15:23.316 And it makes sense that so 00:15:23.336 --> 00:15:24.297 so you're kind of you're 00:15:24.317 --> 00:15:25.336 probably putting a chicken 00:15:25.376 --> 00:15:28.278 scratch kind of value to a 00:15:28.337 --> 00:15:30.119 deficiency so that the 00:15:30.178 --> 00:15:31.980 landlord can potentially 00:15:32.019 --> 00:15:33.440 pay for that so that it 00:15:33.480 --> 00:15:34.360 doesn't come out of your 00:15:34.380 --> 00:15:36.481 bank loan or maybe TI allowances. 00:15:36.542 --> 00:15:37.802 But and that's the dance. 00:15:37.822 --> 00:15:39.482 That's the real estate person's dance. 00:15:39.523 --> 00:15:43.424 But without that information, you know, 00:15:44.865 --> 00:15:45.885 it's not much leverage. 00:15:47.731 --> 00:15:48.894 Let me ask you one more 00:15:48.913 --> 00:15:49.936 question on due diligence 00:15:49.975 --> 00:15:50.716 and we'll move on. 00:15:51.118 --> 00:15:52.080 I want to talk a little bit 00:15:52.120 --> 00:15:53.361 about your collaboration 00:15:53.381 --> 00:15:55.024 with designers and architects next. 00:15:57.115 --> 00:15:57.975 Before we move on, 00:15:58.376 --> 00:15:59.677 I've been seeing this kind 00:15:59.697 --> 00:16:01.317 of trend where real estate 00:16:01.357 --> 00:16:02.379 folks don't want to bring 00:16:02.418 --> 00:16:04.320 contractors in too soon. 00:16:04.399 --> 00:16:05.700 I'm always a big fan of that. 00:16:05.720 --> 00:16:06.421 That's why I asked the 00:16:06.441 --> 00:16:07.880 question and I knew you 00:16:07.900 --> 00:16:09.461 would probably answer it that way, 00:16:09.601 --> 00:16:11.102 get you involved as soon as possible. 00:16:11.663 --> 00:16:12.604 But I'm starting to see real 00:16:12.624 --> 00:16:14.644 estate people put in the LOI, 00:16:15.404 --> 00:16:18.346 we need this minimum of this amperage, 00:16:18.807 --> 00:16:21.268 minimum of this HVAC. 00:16:21.327 --> 00:16:22.908 And that's just in the LOI. 00:16:23.749 --> 00:16:25.490 And I feel like they're 00:16:25.551 --> 00:16:27.673 doing that so that maybe we 00:16:27.692 --> 00:16:29.234 don't need to bring the contractor in, 00:16:29.254 --> 00:16:30.895 but they're covering their bases. 00:16:31.255 --> 00:16:32.977 Is there any pitfalls with that? 00:16:32.998 --> 00:16:33.958 I'm just curious. 00:16:35.179 --> 00:16:36.400 I would have to imagine that 00:16:36.421 --> 00:16:38.702 there's got to be some pitfalls to that. 00:16:39.344 --> 00:16:40.804 Am I making sense what I'm asking you? 00:16:43.067 --> 00:16:45.389 It's signing a lease, you know. 00:16:46.599 --> 00:16:49.582 as is, putting those definitely has been. 00:16:50.124 --> 00:16:53.668 But sometimes there are caveats to that. 00:16:54.469 --> 00:16:55.451 Sometimes it depends on 00:16:55.870 --> 00:16:56.972 single phase power versus 00:16:57.013 --> 00:16:57.813 three phase power. 00:16:57.833 --> 00:16:59.316 So for example, if you were going to do 00:16:59.985 --> 00:17:00.145 hey, 00:17:00.186 --> 00:17:02.006 we want a minimum of two hundred amp 00:17:02.027 --> 00:17:02.486 power. 00:17:02.966 --> 00:17:05.667 OK, that's single phase, 00:17:05.688 --> 00:17:06.407 then that's going to be 00:17:06.468 --> 00:17:07.648 insufficient for an office 00:17:07.669 --> 00:17:09.288 that's fifteen hundred or bigger. 00:17:09.888 --> 00:17:11.990 So those are things that we would see. 00:17:12.009 --> 00:17:13.490 Hey, 00:17:13.529 --> 00:17:15.330 you need four hundred amp single phase 00:17:15.351 --> 00:17:17.471 power, stuff like that. 00:17:17.872 --> 00:17:19.952 So I think the boilerplate 00:17:19.972 --> 00:17:22.192 stuff is fine for a general 00:17:22.692 --> 00:17:23.834 and it gets you started 00:17:23.854 --> 00:17:25.013 down that road to see the 00:17:25.054 --> 00:17:26.234 temperament of a landlord 00:17:26.255 --> 00:17:27.134 with the negotiation. 00:17:27.679 --> 00:17:29.340 But from a construction perspective, 00:17:29.381 --> 00:17:30.701 there's definitely items 00:17:30.741 --> 00:17:33.525 that are particular to that, 00:17:33.826 --> 00:17:35.366 that would go in more detail. 00:17:35.426 --> 00:17:36.689 So you'd want a contractor 00:17:36.788 --> 00:17:37.890 and a professional involved. 00:17:39.031 --> 00:17:41.053 I've always found that if 00:17:41.093 --> 00:17:42.432 there's a deal point that 00:17:42.472 --> 00:17:43.673 needs to be ironed out, 00:17:43.693 --> 00:17:44.894 it's best to get it ironed 00:17:44.933 --> 00:17:45.794 out on the front end. 00:17:45.973 --> 00:17:48.515 Then you strike a deal. 00:17:49.095 --> 00:17:50.675 Landlord thinks you're good 00:17:50.955 --> 00:17:52.817 because he or she landlord 00:17:53.696 --> 00:17:54.916 sees that two hundred 00:17:54.997 --> 00:17:55.936 amperage should be fine. 00:17:55.958 --> 00:17:57.417 They don't know anything about dental. 00:17:57.978 --> 00:17:59.519 So this real estate person 00:17:59.558 --> 00:18:01.118 that's dental specific puts 00:18:01.439 --> 00:18:03.119 two hundred amp on the LOI. 00:18:04.159 --> 00:18:05.539 they're checking the box and 00:18:05.559 --> 00:18:06.740 then later on down the road 00:18:06.779 --> 00:18:09.040 mr ackerman comes rolling 00:18:09.101 --> 00:18:10.060 in hot saying well I need a 00:18:10.101 --> 00:18:11.000 I don't even know what 00:18:11.020 --> 00:18:11.761 you're talking about I'm 00:18:11.781 --> 00:18:13.061 not an electrician but a 00:18:13.122 --> 00:18:14.442 three-phase whatever 00:18:15.242 --> 00:18:16.042 landlord's probably gonna 00:18:16.063 --> 00:18:17.084 be like what the hell you 00:18:17.104 --> 00:18:18.963 know and we already we 00:18:19.023 --> 00:18:20.684 already agreed now you're 00:18:20.724 --> 00:18:21.585 going back on that 00:18:21.625 --> 00:18:23.925 agreement so I I guess all 00:18:23.965 --> 00:18:25.346 to say get that contractor 00:18:25.365 --> 00:18:26.747 involved early because 00:18:27.607 --> 00:18:27.788 Yeah. 00:18:27.847 --> 00:18:28.028 Yeah. 00:18:28.127 --> 00:18:29.891 There's there's just things 00:18:29.911 --> 00:18:30.832 that I think need to be 00:18:30.852 --> 00:18:32.334 flushed out before you get 00:18:32.413 --> 00:18:34.096 to the finish of the LOI. 00:18:34.949 --> 00:18:36.128 Now, 00:18:36.148 --> 00:18:37.650 I think that's what we're ultimately 00:18:37.690 --> 00:18:37.950 seeing. 00:18:37.970 --> 00:18:39.369 All right, so let's move on. 00:18:40.190 --> 00:18:42.131 I want to talk a little bit. 00:18:42.310 --> 00:18:43.310 And just so you know, Kenny, 00:18:43.550 --> 00:18:45.231 I'm kind of like with you, 00:18:45.291 --> 00:18:46.412 I wanted to really stay in 00:18:46.432 --> 00:18:47.791 the front end of the project. 00:18:47.811 --> 00:18:49.133 I'm going to get to the back 00:18:49.192 --> 00:18:49.913 end of the project with 00:18:49.932 --> 00:18:51.413 some of the other interviews this week. 00:18:52.114 --> 00:18:53.153 And so this is great. 00:18:54.074 --> 00:18:55.054 Let's talk a little bit. 00:18:55.275 --> 00:18:56.835 Let's talk some on the 00:18:56.894 --> 00:18:58.855 designer architect collaboration. 00:18:59.536 --> 00:19:00.395 I feel like... 00:19:01.778 --> 00:19:03.018 lately in the marketplace 00:19:03.038 --> 00:19:04.439 this design build concept 00:19:04.479 --> 00:19:05.818 is is really working well 00:19:05.838 --> 00:19:06.979 there's got there's a lot 00:19:07.058 --> 00:19:09.480 of um a lot of uh 00:19:09.660 --> 00:19:10.859 conversations about it in 00:19:10.920 --> 00:19:13.020 my world uh should we hard 00:19:13.040 --> 00:19:14.520 bid should we do some kind 00:19:14.540 --> 00:19:17.182 of design assist or or 00:19:17.442 --> 00:19:20.481 design build we've defined 00:19:20.521 --> 00:19:22.583 that in other episodes 00:19:23.628 --> 00:19:25.310 Kenny, ultimately, 00:19:25.871 --> 00:19:29.394 I think it all is around budget, right? 00:19:29.493 --> 00:19:31.675 It all comes down to budget and speed. 00:19:32.757 --> 00:19:34.538 Where do you kind of fall in 00:19:34.578 --> 00:19:36.540 the spectrum of what the 00:19:36.601 --> 00:19:38.382 best way to go about this? 00:19:39.242 --> 00:19:40.003 What's your take on it? 00:19:40.023 --> 00:19:41.285 I don't think there's a wrong answer here, 00:19:41.345 --> 00:19:42.086 but what's your take? 00:19:43.191 --> 00:19:44.211 So there's definitely two 00:19:44.230 --> 00:19:45.071 different processes. 00:19:45.132 --> 00:19:46.491 We're a design-built firm, 00:19:47.011 --> 00:19:48.752 meaning I have an architect in-house. 00:19:49.133 --> 00:19:50.893 So what that means to the 00:19:50.932 --> 00:19:52.253 client is basically we 00:19:52.294 --> 00:19:55.555 could find the space, design the space, 00:19:56.035 --> 00:19:57.575 and take that to permit. 00:19:59.135 --> 00:20:00.296 With all that in mind, 00:20:01.395 --> 00:20:02.757 I like to start with the budget. 00:20:02.896 --> 00:20:03.616 So we go, okay, 00:20:03.656 --> 00:20:05.317 we have X amount to spend here. 00:20:05.376 --> 00:20:06.337 We're going to design this 00:20:06.377 --> 00:20:07.617 space to incorporate 00:20:08.463 --> 00:20:09.505 all these items that are 00:20:09.825 --> 00:20:11.404 pertinent to your build so 00:20:12.006 --> 00:20:13.807 be it you know accent walls 00:20:13.866 --> 00:20:15.207 design flooring and stuff 00:20:15.227 --> 00:20:16.468 like that like those can be 00:20:16.627 --> 00:20:17.828 implemented while we're 00:20:17.848 --> 00:20:19.789 drawing it um so when we 00:20:19.809 --> 00:20:20.970 get the end result and 00:20:20.990 --> 00:20:21.931 there's a collaboration 00:20:21.951 --> 00:20:22.971 during this whole time so 00:20:23.010 --> 00:20:24.051 we're running things by 00:20:24.071 --> 00:20:25.031 them we're designing it 00:20:25.051 --> 00:20:27.252 together um and then by the 00:20:27.292 --> 00:20:28.273 time we get that finished 00:20:28.314 --> 00:20:29.433 print and we're submitting 00:20:29.473 --> 00:20:31.375 for permit everything lines 00:20:31.474 --> 00:20:33.516 up so there but we design 00:20:33.536 --> 00:20:34.817 this with that budget in mind 00:20:35.826 --> 00:20:37.828 And then we take it to permit and then we, 00:20:38.049 --> 00:20:39.111 you know, we carry it out. 00:20:40.571 --> 00:20:41.894 The flip side of that is a 00:20:41.953 --> 00:20:43.015 hard bid process, 00:20:43.555 --> 00:20:45.656 which is the doctor will go 00:20:45.737 --> 00:20:46.657 get an architect 00:20:46.758 --> 00:20:47.900 independent of us or 00:20:47.940 --> 00:20:49.121 independent of any GC. 00:20:50.561 --> 00:20:51.643 And they will allow the 00:20:52.263 --> 00:20:54.726 architect to design and build the office. 00:20:54.806 --> 00:20:55.968 And then they'll submit that 00:20:56.008 --> 00:20:57.890 to general contractors for a bid. 00:20:58.597 --> 00:21:00.019 The problem I find with that 00:21:00.138 --> 00:21:01.779 is they fell in love and 00:21:01.799 --> 00:21:02.520 they did all this due 00:21:02.560 --> 00:21:04.642 diligence with the architect. 00:21:05.261 --> 00:21:06.182 And then they're getting 00:21:06.242 --> 00:21:07.364 numbers on the other end 00:21:07.384 --> 00:21:08.223 that aren't in 00:21:08.263 --> 00:21:09.404 collaboration with their 00:21:09.484 --> 00:21:10.905 budget that's assigned to them. 00:21:11.506 --> 00:21:12.767 So what that means to the 00:21:12.807 --> 00:21:14.067 client is we have to call 00:21:14.127 --> 00:21:14.627 in the industry. 00:21:14.647 --> 00:21:15.929 It's called value engineering. 00:21:16.028 --> 00:21:17.490 So, for example, 00:21:17.509 --> 00:21:18.270 if they design the 00:21:18.310 --> 00:21:20.352 reception area a certain way, we go, OK, 00:21:20.372 --> 00:21:21.153 you know, this is. 00:21:21.692 --> 00:21:22.994 this is seven stones of 00:21:23.055 --> 00:21:24.797 granite this is gonna 00:21:24.817 --> 00:21:26.558 exceed our budget why don't 00:21:26.578 --> 00:21:28.621 we design it this way and 00:21:28.781 --> 00:21:31.023 normally clients are up to 00:21:31.044 --> 00:21:32.806 that but it just adds time 00:21:32.846 --> 00:21:33.788 to the whole process 00:21:33.907 --> 00:21:36.131 because now a lot of pain a 00:21:36.151 --> 00:21:37.531 lot of pain too right kenny 00:21:37.551 --> 00:21:39.213 because yeah I mean 00:21:40.275 --> 00:21:41.234 I want to paint a picture. 00:21:41.255 --> 00:21:42.776 You did a great job explaining that. 00:21:42.796 --> 00:21:44.635 I want to paint a picture to the clients, 00:21:44.655 --> 00:21:45.896 to the listeners. 00:21:45.916 --> 00:21:47.817 The very first thing that designers, 00:21:47.876 --> 00:21:48.557 architects do, 00:21:48.576 --> 00:21:50.458 and I'm not against design architects, 00:21:50.478 --> 00:21:51.657 so please do not get me wrong. 00:21:51.917 --> 00:21:52.877 This is Shark Week, 00:21:53.499 --> 00:21:55.699 general contractor style of a whole week. 00:21:55.999 --> 00:21:56.358 Of course, 00:21:56.378 --> 00:21:57.799 you're going to hear a lot of 00:21:57.900 --> 00:22:00.200 design assist or design build, 00:22:00.599 --> 00:22:02.060 which Kenny is a design builder. 00:22:02.520 --> 00:22:03.721 You're going to get that perspective. 00:22:04.300 --> 00:22:05.402 I wanted to point out the 00:22:05.442 --> 00:22:06.781 fact that there are hard 00:22:07.362 --> 00:22:08.982 There are challenges with a hard bid, 00:22:09.262 --> 00:22:12.125 and Kenny just broadly 00:22:12.164 --> 00:22:13.806 brushstrokes on those challenges. 00:22:14.165 --> 00:22:15.646 But I want to back up for a second. 00:22:15.767 --> 00:22:18.508 Imagine a world where the designer, 00:22:18.587 --> 00:22:19.969 architect, space planner, 00:22:20.328 --> 00:22:21.549 interior designer, whoever, 00:22:22.748 --> 00:22:24.469 sets up a call with you, doctor. 00:22:24.769 --> 00:22:25.528 And they're like, hey, 00:22:25.588 --> 00:22:26.209 I want you to start 00:22:26.249 --> 00:22:27.730 thinking about your vision 00:22:27.849 --> 00:22:28.690 for the practice. 00:22:28.950 --> 00:22:30.730 I want you to set up a 00:22:31.671 --> 00:22:33.030 Pinterest and start pinning 00:22:33.531 --> 00:22:36.192 a bunch of images of what you want. 00:22:36.752 --> 00:22:37.653 And I don't know, folks, 00:22:37.673 --> 00:22:38.613 if you've ever spent any 00:22:38.673 --> 00:22:39.553 time on Pinterest, 00:22:39.874 --> 00:22:41.273 but there are some amazing 00:22:41.314 --> 00:22:44.255 shit out there that is really attractive. 00:22:44.375 --> 00:22:45.835 And so here you are with your follower. 00:22:45.855 --> 00:22:47.095 You're like, holy crap, 00:22:47.174 --> 00:22:48.336 I love that front desk. 00:22:48.395 --> 00:22:49.536 And holy crap, 00:22:49.615 --> 00:22:51.155 I want a lot of glass and I 00:22:51.215 --> 00:22:52.336 want this and I want that. 00:22:52.355 --> 00:22:53.136 And oh my God, 00:22:53.156 --> 00:22:55.037 look at the texture on the wall and blah, 00:22:55.057 --> 00:22:55.336 blah, blah. 00:22:55.817 --> 00:22:57.237 So next thing you know, 00:22:57.257 --> 00:22:58.136 you're sending this 00:22:58.517 --> 00:23:01.238 Pinterest board to your interior designer, 00:23:02.097 --> 00:23:03.178 architect, space planner, 00:23:03.198 --> 00:23:04.018 whatever you want to call them. 00:23:04.657 --> 00:23:05.818 And guess what? 00:23:05.939 --> 00:23:08.759 They were hired by you to 00:23:09.058 --> 00:23:10.159 recreate a lot of that. 00:23:10.638 --> 00:23:12.720 And they very rarely ask the question, 00:23:12.740 --> 00:23:13.460 what's our budget? 00:23:14.901 --> 00:23:16.142 And so the poor contractors 00:23:16.182 --> 00:23:17.623 have to deal with this 00:23:18.222 --> 00:23:19.683 where they're the bad guys. 00:23:19.743 --> 00:23:21.265 So now, like Kenny said, 00:23:23.046 --> 00:23:24.708 you go to a hard bid 00:23:24.728 --> 00:23:25.768 because the designer 00:23:25.827 --> 00:23:27.128 architect just designed 00:23:27.148 --> 00:23:28.849 this incredible space, 00:23:29.931 --> 00:23:32.853 the brainchild of Pinterest, right? 00:23:33.653 --> 00:23:35.454 And then you, Kenny, you're the bad guy. 00:23:35.474 --> 00:23:37.036 You're like, damn, Kenny, 00:23:37.096 --> 00:23:38.616 you're five hundred grand, 00:23:38.656 --> 00:23:39.436 six hundred grand. 00:23:39.497 --> 00:23:41.558 And and you're like, yeah, like 00:23:42.219 --> 00:23:43.200 So, Kenny, 00:23:44.201 --> 00:23:48.824 give me some back to kind of plans, 00:23:48.884 --> 00:23:49.344 permits. 00:23:49.384 --> 00:23:50.884 If we could be smart about 00:23:50.904 --> 00:23:51.846 it on the front end, 00:23:52.906 --> 00:23:55.189 you asked about budget first. 00:23:55.388 --> 00:23:56.970 And I love that because I'm an ex-banker. 00:23:57.029 --> 00:23:57.690 I'm a consultant. 00:23:57.710 --> 00:23:58.770 I want budget first. 00:23:59.771 --> 00:24:00.752 But, of course, 00:24:00.792 --> 00:24:01.712 the doctors are really 00:24:01.792 --> 00:24:03.013 nervous about you just 00:24:03.054 --> 00:24:04.315 jacking up your margin. 00:24:04.635 --> 00:24:06.237 That's the flip side is we 00:24:06.257 --> 00:24:07.637 don't know what your margin is. 00:24:08.097 --> 00:24:10.578 yeah so where how do you 00:24:10.838 --> 00:24:13.618 break down that uh 00:24:13.739 --> 00:24:16.299 insecurity and build trust 00:24:16.380 --> 00:24:17.759 like how what's that like 00:24:17.960 --> 00:24:19.119 how do you do that with a 00:24:19.180 --> 00:24:20.721 design assist kind of stuff 00:24:20.780 --> 00:24:22.560 it's yeah what's your 00:24:22.601 --> 00:24:24.061 thoughts there I try to 00:24:24.082 --> 00:24:25.221 find what's important to 00:24:25.241 --> 00:24:26.481 them and what their vision 00:24:26.561 --> 00:24:28.903 is so um normally we try to 00:24:28.942 --> 00:24:30.482 focus on any patient areas 00:24:31.060 --> 00:24:32.521 So I tell people, I'm like, look, 00:24:32.561 --> 00:24:34.044 if we're going to build 00:24:34.064 --> 00:24:35.565 this office a certain way, 00:24:36.385 --> 00:24:37.365 most of the budget should 00:24:37.385 --> 00:24:38.646 be allocated to things that 00:24:38.666 --> 00:24:39.827 are going to touch the patient. 00:24:40.028 --> 00:24:41.670 So be it that reception, 00:24:41.769 --> 00:24:44.372 be it the exam rooms, your panel area, 00:24:44.412 --> 00:24:45.413 different stuff like that. 00:24:45.472 --> 00:24:47.474 We want to make sure that any of that, 00:24:47.714 --> 00:24:49.416 we tip that toward the design. 00:24:49.777 --> 00:24:52.159 So that would be like accent walls, 00:24:52.278 --> 00:24:54.401 fancy millwork, stuff like that. 00:24:54.861 --> 00:24:56.442 And then the back end of the office, 00:24:56.482 --> 00:24:57.103 we kind of try to 00:24:57.123 --> 00:24:58.384 consolidate with the budget 00:24:58.403 --> 00:24:59.144 that's remaining. 00:24:59.765 --> 00:25:01.006 um it's definitely a trust 00:25:01.086 --> 00:25:03.207 you gotta you know it helps 00:25:03.267 --> 00:25:04.666 with the vision either be 00:25:04.686 --> 00:25:06.387 it from a designer or 00:25:06.407 --> 00:25:07.528 anything like that we work 00:25:07.548 --> 00:25:08.888 with a couple um it 00:25:08.909 --> 00:25:09.929 definitely helps to get it 00:25:09.949 --> 00:25:11.589 there but you also have to 00:25:11.609 --> 00:25:14.030 have like a like a 00:25:14.090 --> 00:25:15.250 conversation like this I 00:25:15.290 --> 00:25:17.291 mean and that our our 00:25:17.311 --> 00:25:20.212 relationship pre pre-design 00:25:20.653 --> 00:25:21.874 is usually established like 00:25:21.913 --> 00:25:23.714 we said during those phases of 00:25:24.315 --> 00:25:26.076 you know, kind of reviewing the spaces. 00:25:26.476 --> 00:25:28.217 So at least by the time we get to design, 00:25:28.517 --> 00:25:30.157 we have a good trust within each other. 00:25:30.198 --> 00:25:32.680 Like, hey, listen, like this is, you know, 00:25:32.799 --> 00:25:34.701 I've told you I've laid 00:25:34.721 --> 00:25:35.862 this road out this way. 00:25:36.301 --> 00:25:37.522 You guys want this image. 00:25:37.603 --> 00:25:38.323 Let's find it. 00:25:38.363 --> 00:25:39.304 Let's get creative with it. 00:25:39.344 --> 00:25:40.463 We did a client together 00:25:40.544 --> 00:25:42.865 where they had pictures of a of a 00:25:43.885 --> 00:25:45.086 of a lobby and we kind of 00:25:45.105 --> 00:25:46.207 had to figure out how to do it. 00:25:46.227 --> 00:25:47.267 And he did a great job of 00:25:47.346 --> 00:25:48.607 explaining how we wanted it. 00:25:49.167 --> 00:25:50.268 And we kind of ran through 00:25:50.288 --> 00:25:51.429 samples with them and we 00:25:51.469 --> 00:25:53.409 did it within budget most, you know, 00:25:53.429 --> 00:25:54.150 most importantly. 00:25:55.529 --> 00:25:57.830 So I think that's kind of how the process, 00:25:57.851 --> 00:25:59.111 that's how we look at the process. 00:25:59.471 --> 00:26:01.192 Just kind of like going through options, 00:26:01.471 --> 00:26:02.531 kind of getting the vision 00:26:02.571 --> 00:26:05.173 to what they want while giving them, 00:26:05.292 --> 00:26:05.593 you know, 00:26:05.633 --> 00:26:06.374 because all they see is a 00:26:06.394 --> 00:26:07.273 picture on Pinterest. 00:26:08.815 --> 00:26:09.714 So you don't have to buy 00:26:09.755 --> 00:26:11.516 that expensive paneling. 00:26:11.536 --> 00:26:12.435 There's other paneling, 00:26:12.455 --> 00:26:13.536 there's other ways to build it. 00:26:13.556 --> 00:26:15.257 And I think that helps with 00:26:15.317 --> 00:26:16.517 us having stuff in house. 00:26:16.797 --> 00:26:17.817 I'm not having to go find a 00:26:17.856 --> 00:26:19.076 carpenter to build this. 00:26:19.257 --> 00:26:21.597 I have a guy who can get creative on site, 00:26:21.617 --> 00:26:22.617 will bring materials. 00:26:23.038 --> 00:26:24.317 So it kind of makes it a 00:26:24.337 --> 00:26:25.618 little more personal for the doctor. 00:26:26.318 --> 00:26:26.759 I like that. 00:26:27.239 --> 00:26:29.859 I find that collaboration is 00:26:29.940 --> 00:26:32.740 super important because the 00:26:32.799 --> 00:26:34.260 contractors are the ones 00:26:34.280 --> 00:26:35.881 that know how much things cost. 00:26:36.363 --> 00:26:36.903 Yeah. 00:26:36.923 --> 00:26:38.263 And the architects are kind 00:26:38.284 --> 00:26:41.545 of the visionaries of the whatever. 00:26:41.944 --> 00:26:44.465 And even within your organization, Kenny, 00:26:44.586 --> 00:26:45.507 I'm sure there's this 00:26:45.567 --> 00:26:47.127 battle between your 00:26:47.188 --> 00:26:48.867 creatives and the builders. 00:26:49.469 --> 00:26:50.969 And that's a natural battle 00:26:51.048 --> 00:26:52.369 to have creatives 00:26:53.512 --> 00:26:54.835 fight against what's 00:26:54.914 --> 00:26:58.357 possible and um I love that 00:26:58.679 --> 00:27:01.362 process to make the office 00:27:01.642 --> 00:27:03.544 as awesome as it can be 00:27:03.564 --> 00:27:04.484 with the budget that we 00:27:04.545 --> 00:27:07.367 have yeah and um yeah so 00:27:07.449 --> 00:27:08.910 that's that's awesome um 00:27:09.490 --> 00:27:10.672 anything else to touch on 00:27:10.692 --> 00:27:11.973 that before we pivot to 00:27:11.993 --> 00:27:14.256 just um anything else 00:27:15.317 --> 00:27:15.497 No, 00:27:15.517 --> 00:27:16.616 I just think it goes back to your 00:27:16.636 --> 00:27:17.897 relationship with your GC. 00:27:17.938 --> 00:27:19.337 It's got to be pretty transparent. 00:27:19.397 --> 00:27:20.597 It's got to be you can call 00:27:20.617 --> 00:27:21.278 them on the phone. 00:27:21.298 --> 00:27:22.278 You can shoot them a text. 00:27:22.358 --> 00:27:23.778 You can you can get in front 00:27:23.818 --> 00:27:25.640 of them rather than, you know, 00:27:25.720 --> 00:27:27.599 you you explaining your 00:27:27.700 --> 00:27:28.780 vision to someone. 00:27:29.121 --> 00:27:31.060 And then they go, OK, we're in contract. 00:27:31.201 --> 00:27:32.942 And then that vision gets 00:27:32.981 --> 00:27:33.922 passed off to either 00:27:33.981 --> 00:27:35.021 subcontractor or 00:27:35.122 --> 00:27:36.863 superintendent who might not have been. 00:27:37.753 --> 00:27:38.795 involved with that whole 00:27:38.815 --> 00:27:40.275 process so they're kind of 00:27:40.315 --> 00:27:41.715 like hey you know I don't 00:27:41.736 --> 00:27:42.596 remember talking about 00:27:42.635 --> 00:27:44.257 doing an accent model like 00:27:44.317 --> 00:27:45.597 you know this isn't part of 00:27:45.657 --> 00:27:46.877 it you know so I think 00:27:46.917 --> 00:27:48.118 that's just that would be 00:27:48.138 --> 00:27:48.959 the most important thing 00:27:49.019 --> 00:27:50.119 it's just getting that relationship 00:27:50.871 --> 00:27:52.231 yeah I couldn't agree more 00:27:52.893 --> 00:27:54.213 so you talked a little bit 00:27:54.233 --> 00:27:55.454 about having kind of like 00:27:55.474 --> 00:27:58.076 your own guys in house and 00:27:58.096 --> 00:28:00.999 I I want to talk about that 00:28:01.038 --> 00:28:01.878 because I think it's a 00:28:01.939 --> 00:28:03.941 little unique and I don't 00:28:03.980 --> 00:28:04.862 think this is something 00:28:04.902 --> 00:28:06.962 that a lot of contractors 00:28:07.042 --> 00:28:09.884 have nationwide anyways but 00:28:10.385 --> 00:28:13.008 I do know that contractors have 00:28:14.258 --> 00:28:15.779 some resources in-house so 00:28:16.300 --> 00:28:17.182 it sounds like you're kind 00:28:17.201 --> 00:28:18.383 of going down the path of 00:28:19.084 --> 00:28:21.086 taking in and creating your 00:28:21.346 --> 00:28:23.950 own workforce so that 00:28:24.310 --> 00:28:25.231 you're not having to 00:28:25.311 --> 00:28:27.134 subcontract everything out 00:28:27.535 --> 00:28:28.655 so what are what are the 00:28:28.695 --> 00:28:33.162 benefits um of having things in-house 00:28:34.559 --> 00:28:35.421 I think the benefits, 00:28:35.560 --> 00:28:36.682 the biggest benefit of 00:28:36.721 --> 00:28:38.303 having it is a cohesive 00:28:38.343 --> 00:28:39.483 project throughout. 00:28:39.983 --> 00:28:42.425 So be it that, you know, 00:28:42.486 --> 00:28:44.307 the carpenters are, um, 00:28:44.347 --> 00:28:45.449 we are the carpenters, 00:28:45.528 --> 00:28:47.549 we are the plumbers, we are, you know, 00:28:47.690 --> 00:28:49.751 doing all this stuff real time. 00:28:50.365 --> 00:28:51.526 I think it allows for the 00:28:51.566 --> 00:28:53.126 doctor to feel comfortable 00:28:54.327 --> 00:28:55.388 because they can come up. 00:28:56.069 --> 00:28:57.270 Our biggest thing in the field, 00:28:57.871 --> 00:28:58.832 we wouldn't be anything 00:28:58.872 --> 00:28:59.972 without our guys in the field. 00:29:00.794 --> 00:29:01.755 I tell everybody, I'm like, 00:29:01.875 --> 00:29:03.476 I write checks and these guys cash them. 00:29:03.695 --> 00:29:06.238 I'm like, because they make it happen. 00:29:06.419 --> 00:29:07.819 And our team's unbelievable. 00:29:08.499 --> 00:29:10.761 And I, especially with a startup, it's, 00:29:10.882 --> 00:29:12.865 it's hard to expect a 00:29:12.944 --> 00:29:14.567 doctor to see a floor plan 00:29:15.508 --> 00:29:17.029 and then six months later, 00:29:17.269 --> 00:29:18.751 just be okay with that floor plan. 00:29:19.071 --> 00:29:19.593 It's difficult. 00:29:19.932 --> 00:29:21.434 It's, it's, you know, 00:29:21.454 --> 00:29:22.256 this thing's not going to 00:29:22.276 --> 00:29:23.798 become real until the walls are up. 00:29:23.857 --> 00:29:24.898 And we understand that. 00:29:25.159 --> 00:29:25.599 And, uh, 00:29:26.057 --> 00:29:27.979 we try to get, be it that, you know, 00:29:27.999 --> 00:29:29.659 we try to look at from, 00:29:29.979 --> 00:29:31.059 everybody looks at the prop, 00:29:31.119 --> 00:29:32.059 we look at it from the back 00:29:32.140 --> 00:29:33.140 end going backwards. 00:29:33.500 --> 00:29:34.221 So we look at it, 00:29:34.260 --> 00:29:35.141 what are the hurdles that 00:29:35.181 --> 00:29:36.842 we're gonna come up to that 00:29:36.862 --> 00:29:37.801 are gonna prevent us from 00:29:37.842 --> 00:29:39.123 getting to our finish date? 00:29:39.623 --> 00:29:42.104 And a lot of it is layout, a lot of it is, 00:29:42.144 --> 00:29:43.983 you know, outlets and stuff like that. 00:29:44.003 --> 00:29:44.984 So preemptively, 00:29:45.045 --> 00:29:46.625 be it that we have these guys in house, 00:29:47.265 --> 00:29:48.726 it allows us to do a 00:29:48.766 --> 00:29:50.105 walkthrough and make an 00:29:50.125 --> 00:29:51.227 adjustment real time. 00:29:51.666 --> 00:29:52.967 So if we do a walkthrough on 00:29:53.007 --> 00:29:54.548 framing and the doctor's like, man, 00:29:55.327 --> 00:29:56.209 I thought the door was going 00:29:56.269 --> 00:29:57.509 to be over here I would 00:29:57.569 --> 00:29:59.111 like it this way we can 00:29:59.151 --> 00:30:00.531 make that change real time 00:30:00.571 --> 00:30:01.471 it's not going through a 00:30:01.511 --> 00:30:03.113 whole tree of people like 00:30:03.153 --> 00:30:04.173 hey let me call the framer 00:30:04.193 --> 00:30:05.174 let me call the architect 00:30:05.494 --> 00:30:07.375 let me call these people um 00:30:07.536 --> 00:30:08.836 you know we make the change 00:30:08.856 --> 00:30:09.837 in the field we do an 00:30:10.377 --> 00:30:11.519 architect addendum letter 00:30:11.538 --> 00:30:12.578 whatever the municipality 00:30:12.598 --> 00:30:13.599 is going to require us to 00:30:13.619 --> 00:30:15.280 do and we keep it moving I 00:30:15.340 --> 00:30:16.481 think that gives confidence 00:30:16.521 --> 00:30:18.303 to the doctor that their 00:30:18.343 --> 00:30:19.403 voice is being heard 00:30:19.864 --> 00:30:21.204 rather than us telling them 00:30:21.464 --> 00:30:22.964 no you signed off on this 00:30:23.025 --> 00:30:24.605 layout eight months ago 00:30:25.086 --> 00:30:26.125 this is what we're building 00:30:26.405 --> 00:30:28.567 and um we try to that's it 00:30:29.527 --> 00:30:30.968 that's interesting that's 00:30:31.008 --> 00:30:32.327 interesting I didn't think 00:30:32.367 --> 00:30:34.048 you were gonna go go there 00:30:34.608 --> 00:30:36.109 I I'm thinking benefits of 00:30:36.170 --> 00:30:38.090 like cost control and 00:30:38.111 --> 00:30:40.351 quality control and and 00:30:40.371 --> 00:30:41.652 you're kind of going down 00:30:42.372 --> 00:30:44.772 this idea of being nimble 00:30:44.813 --> 00:30:47.173 and being able to make changes. 00:30:47.273 --> 00:30:49.755 And that's pretty special. 00:30:50.095 --> 00:30:52.016 I wasn't even thinking about 00:30:52.096 --> 00:30:53.855 the nimbleness of it. 00:30:55.376 --> 00:30:56.537 So essentially, 00:30:56.696 --> 00:30:58.817 when you're a GC and you're 00:30:58.857 --> 00:31:01.298 hiring subcontractors to do all the work, 00:31:01.759 --> 00:31:03.200 there's not as much flexibility. 00:31:03.240 --> 00:31:03.960 Is that what you're saying? 00:31:04.680 --> 00:31:05.840 Yeah, it's more difficult. 00:31:05.961 --> 00:31:06.240 I mean, 00:31:06.340 --> 00:31:07.662 everybody runs their own ship the 00:31:07.701 --> 00:31:08.342 way they want. 00:31:08.643 --> 00:31:10.443 We look at it as, you know, 00:31:10.483 --> 00:31:12.184 going back to the budget and being nimble, 00:31:12.224 --> 00:31:14.705 as you said, like if you hire, 00:31:14.846 --> 00:31:16.807 if you hire a subcontractor to frame it, 00:31:16.907 --> 00:31:17.688 okay. 00:31:17.827 --> 00:31:19.128 And they agreed on framing 00:31:19.169 --> 00:31:20.009 this floor plan. 00:31:20.109 --> 00:31:21.210 And then you go in there and go, 00:31:21.269 --> 00:31:21.691 you know what, 00:31:21.730 --> 00:31:23.731 we're going to move door A to door this, 00:31:23.811 --> 00:31:25.133 we're going to slide this door here. 00:31:25.512 --> 00:31:26.313 We're going to make this 00:31:26.452 --> 00:31:27.594 dairy center bigger. 00:31:27.894 --> 00:31:28.453 We're going to make the 00:31:28.493 --> 00:31:29.513 private office smaller. 00:31:31.315 --> 00:31:32.575 Because now the doctor can 00:31:32.674 --> 00:31:35.076 see it and they're like, holy crap, 00:31:35.096 --> 00:31:37.277 the sterilization area is not big enough. 00:31:37.656 --> 00:31:38.336 Yeah, yeah. 00:31:38.376 --> 00:31:39.057 No, no doubt. 00:31:39.277 --> 00:31:41.397 And an equipment specialist can come in. 00:31:41.438 --> 00:31:42.357 They can be like, oh man, 00:31:42.377 --> 00:31:43.759 they ordered a modular unit. 00:31:44.219 --> 00:31:46.881 So what those changes cause is, you know, 00:31:46.922 --> 00:31:48.542 now this GC has to go back 00:31:48.563 --> 00:31:50.284 to the subcontractor and go, hey, 00:31:50.605 --> 00:31:51.846 we're going to extend this. 00:31:51.865 --> 00:31:53.106 So the subcontractor goes, well, 00:31:53.146 --> 00:31:55.048 it's it's labor to take down the wall. 00:31:55.068 --> 00:31:56.088 It's labor to move the wall. 00:31:56.390 --> 00:31:57.611 Whereas we look at it as 00:31:57.631 --> 00:31:59.092 having those services in house. 00:31:59.573 --> 00:32:00.573 We're doing a real time. 00:32:00.593 --> 00:32:01.733 So my superintendent's going 00:32:01.753 --> 00:32:02.634 to mark it on the floor and 00:32:02.654 --> 00:32:03.955 we have all working supers. 00:32:04.757 --> 00:32:05.738 So they're going to go, OK, 00:32:05.758 --> 00:32:06.278 you want to move? 00:32:06.298 --> 00:32:06.858 We'll move it. 00:32:07.118 --> 00:32:08.440 Now, I always tell doctors, 00:32:08.500 --> 00:32:10.402 we bring them to certain stages. 00:32:10.721 --> 00:32:11.102 They're like, 00:32:11.162 --> 00:32:13.223 where is the line that I can 00:32:13.263 --> 00:32:14.105 no longer cross? 00:32:14.625 --> 00:32:16.586 And I usually tell them that's drywall. 00:32:16.767 --> 00:32:18.048 Once we get drywall up, 00:32:18.067 --> 00:32:19.788 everything's on the wall. 00:32:19.808 --> 00:32:20.670 That makes sense. 00:32:20.690 --> 00:32:23.853 And it's a real thing they can see. 00:32:24.272 --> 00:32:24.792 It's like, hey, 00:32:24.933 --> 00:32:26.494 once there's drywall on these walls, 00:32:27.002 --> 00:32:28.023 Nothing else is changing. 00:32:28.084 --> 00:32:30.025 But up until then, you know, 00:32:30.164 --> 00:32:31.805 I want to give them I think 00:32:31.846 --> 00:32:34.267 it helps with their stress level, too, 00:32:34.326 --> 00:32:35.446 because they're freaking out, 00:32:35.487 --> 00:32:36.127 freaking out. 00:32:36.248 --> 00:32:37.107 And rightfully so, 00:32:37.147 --> 00:32:37.989 because they're they're 00:32:38.009 --> 00:32:38.788 starting a business, 00:32:38.808 --> 00:32:39.709 they're buying equipment, 00:32:39.769 --> 00:32:41.069 they're working for someone there. 00:32:41.309 --> 00:32:42.230 There's a million things. 00:32:42.250 --> 00:32:43.151 There's a lot there's a lot 00:32:43.171 --> 00:32:44.652 of things going on for sure. 00:32:44.711 --> 00:32:44.811 Yeah. 00:32:44.892 --> 00:32:45.192 Yeah. 00:32:45.231 --> 00:32:45.913 So we try to be. 00:32:46.833 --> 00:32:48.772 the least squeaky wheel in 00:32:48.792 --> 00:32:50.374 that process and kind of go, hey, 00:32:50.473 --> 00:32:52.034 this is where we're at. 00:32:52.193 --> 00:32:54.295 Some clients are like, hey, we're good. 00:32:54.615 --> 00:32:56.174 Some clients are like, oh my God, 00:32:56.234 --> 00:32:56.855 I can't sleep. 00:32:56.934 --> 00:32:58.015 I'm like, let's meet on site. 00:32:58.075 --> 00:32:59.115 Let's talk this out. 00:33:00.496 --> 00:33:02.296 Dude, that's such an incredible service. 00:33:02.336 --> 00:33:03.757 I can't say, folks, 00:33:03.936 --> 00:33:05.936 listeners going to work right now, 00:33:06.057 --> 00:33:06.916 I can't say that that's 00:33:06.936 --> 00:33:09.137 going to be atypical for 00:33:09.198 --> 00:33:10.137 most contractors. 00:33:10.417 --> 00:33:12.258 I think that is definitely 00:33:12.358 --> 00:33:13.318 something that's unique 00:33:14.739 --> 00:33:16.480 But but this concept of 00:33:16.520 --> 00:33:18.344 having things in house, 00:33:19.023 --> 00:33:20.205 that might be a question. 00:33:20.246 --> 00:33:20.906 That's what I'm going to 00:33:20.987 --> 00:33:22.949 pivot as we kind of wrap up 00:33:22.989 --> 00:33:25.692 our questions today and let 00:33:25.732 --> 00:33:27.734 Kenny go to go build some more projects. 00:33:27.815 --> 00:33:28.155 But like. 00:33:30.218 --> 00:33:31.419 My next question is kind of 00:33:31.439 --> 00:33:33.601 like my next question for 00:33:33.641 --> 00:33:36.805 you is what questions to ask the GC, 00:33:37.705 --> 00:33:39.186 a GC before you hire them. 00:33:39.406 --> 00:33:40.608 And I'm asking everybody 00:33:40.648 --> 00:33:42.049 that that's that's one 00:33:42.190 --> 00:33:43.352 unique question I'm asking 00:33:43.451 --> 00:33:45.294 every contractor this week, 00:33:45.314 --> 00:33:47.256 because I feel like I feel 00:33:47.435 --> 00:33:48.676 like doctors don't really 00:33:48.696 --> 00:33:50.259 know what questions to ask you guys. 00:33:50.618 --> 00:33:51.599 And let's say. 00:33:52.664 --> 00:33:54.005 your competitor is talking 00:33:54.045 --> 00:33:55.665 to a dentist right now and 00:33:55.705 --> 00:33:57.405 you'd love a shot to win their business. 00:33:58.346 --> 00:33:59.866 Think of it from that perspective. 00:34:00.287 --> 00:34:01.688 Like what are some good due 00:34:01.728 --> 00:34:04.489 diligence questions for the 00:34:04.568 --> 00:34:06.269 dentist to ask you before 00:34:06.308 --> 00:34:07.869 they go into this relationship? 00:34:08.210 --> 00:34:09.590 One of those questions should be, 00:34:09.889 --> 00:34:12.090 do you have any services in house? 00:34:12.110 --> 00:34:13.311 Cause you just did a 00:34:13.710 --> 00:34:15.092 beautiful job of explaining 00:34:15.132 --> 00:34:16.251 the benefits of that. 00:34:16.831 --> 00:34:17.773 But what other questions 00:34:17.793 --> 00:34:19.132 could we ask a contractor 00:34:19.172 --> 00:34:20.934 before we hire them to make 00:34:20.954 --> 00:34:22.514 sure it's the right fit for 00:34:23.501 --> 00:34:24.684 and maybe that they have the 00:34:24.724 --> 00:34:26.045 right experience for the job? 00:34:26.626 --> 00:34:27.286 Yeah, no doubt. 00:34:28.068 --> 00:34:29.590 What I would ask first is, 00:34:29.889 --> 00:34:32.974 are they licensed or are they qualified? 00:34:33.074 --> 00:34:34.757 And what that means is there's, 00:34:35.902 --> 00:34:37.003 basically in the state of Florida, 00:34:37.023 --> 00:34:38.103 especially you can, 00:34:38.423 --> 00:34:40.505 you can be qualified by someone else. 00:34:40.625 --> 00:34:41.005 Meaning. 00:34:41.105 --> 00:34:43.485 So if I didn't have a CGC license, 00:34:43.527 --> 00:34:44.487 I could borrow someone 00:34:44.527 --> 00:34:47.268 else's CGC license and do the work. 00:34:47.588 --> 00:34:47.748 Um, 00:34:47.809 --> 00:34:49.170 so that would be the first question I'd 00:34:49.289 --> 00:34:49.489 ask. 00:34:49.550 --> 00:34:51.451 I'd ask, Hey, are you the, 00:34:51.570 --> 00:34:53.893 is your name on the CGC license? 00:34:53.972 --> 00:34:55.052 And when I look and that's 00:34:55.193 --> 00:34:56.173 easily accessible, 00:34:56.253 --> 00:34:57.735 the doctor can look it up online. 00:34:58.195 --> 00:34:59.235 You can verify it. 00:34:59.275 --> 00:35:00.056 And the only reason I bring 00:35:00.096 --> 00:35:02.318 that up is because that's been kind of a, 00:35:02.458 --> 00:35:02.637 um, 00:35:03.297 --> 00:35:04.697 Like people were like, you know, 00:35:04.838 --> 00:35:07.059 I hired this guy and now it 00:35:07.119 --> 00:35:09.018 went south and I went to 00:35:09.059 --> 00:35:10.338 figure it out and I found 00:35:10.418 --> 00:35:11.179 out he wasn't even 00:35:11.199 --> 00:35:12.480 associated with the license. 00:35:12.519 --> 00:35:15.179 Wow, I didn't know that was a thing. 00:35:15.280 --> 00:35:15.800 Okay. 00:35:15.820 --> 00:35:17.740 Yeah, so I would just ask them like, hey, 00:35:17.800 --> 00:35:19.061 is your company and your 00:35:19.081 --> 00:35:20.121 name associated with the 00:35:20.181 --> 00:35:22.041 license number that you're giving me? 00:35:22.342 --> 00:35:23.641 It sounds kind of technical, 00:35:23.742 --> 00:35:25.061 but it's something that's 00:35:25.121 --> 00:35:26.242 good to start with and work 00:35:26.262 --> 00:35:26.822 your way down. 00:35:26.882 --> 00:35:27.302 Okay. 00:35:27.342 --> 00:35:27.702 Yeah. 00:35:28.262 --> 00:35:29.543 a lot of cowboys out there a 00:35:29.563 --> 00:35:32.423 lot of cowboys okay 00:35:32.483 --> 00:35:33.983 secondly I would ask um 00:35:34.083 --> 00:35:35.043 going back to the in-house 00:35:35.083 --> 00:35:36.804 services how do you how do 00:35:36.824 --> 00:35:38.644 you farm out your work how 00:35:38.905 --> 00:35:40.284 um and and what does that 00:35:40.324 --> 00:35:41.505 process look like for me as 00:35:41.545 --> 00:35:43.485 the client so do you have 00:35:43.565 --> 00:35:45.146 in-house services are you 00:35:45.186 --> 00:35:48.585 my point of contact um do 00:35:48.606 --> 00:35:50.126 do I have any opportunity 00:35:50.166 --> 00:35:51.927 to make edits or changes 00:35:52.186 --> 00:35:53.646 once this process begins 00:35:53.967 --> 00:35:54.907 what does that look like 00:35:54.927 --> 00:35:55.887 because I think that's the 00:35:55.907 --> 00:35:57.168 biggest thing with a startup 00:35:57.768 --> 00:35:59.250 is knowing that going 00:35:59.269 --> 00:36:01.652 forward um because I think 00:36:01.693 --> 00:36:03.916 that's a big kind of bait 00:36:03.936 --> 00:36:04.998 and switch like you know 00:36:05.038 --> 00:36:05.938 like you fall in love with 00:36:05.978 --> 00:36:07.221 someone and you think okay 00:36:07.260 --> 00:36:08.302 yeah it's gonna be great 00:36:08.802 --> 00:36:10.244 and then they're like hey 00:36:10.284 --> 00:36:11.005 you're gonna talk to 00:36:11.045 --> 00:36:12.427 so-and-so from now on this 00:36:12.447 --> 00:36:13.389 is the guy and then 00:36:13.849 --> 00:36:14.869 you know it just it kind of 00:36:14.889 --> 00:36:15.730 hurts your confidence a 00:36:15.789 --> 00:36:16.730 little bit because you show 00:36:16.769 --> 00:36:18.690 up to the site um you don't 00:36:18.731 --> 00:36:19.911 know anyone or you don't 00:36:19.952 --> 00:36:21.193 know who to talk to and 00:36:21.253 --> 00:36:22.373 this is your baby right 00:36:22.393 --> 00:36:24.333 like this is my startup I 00:36:24.353 --> 00:36:25.715 want to know who my point 00:36:25.755 --> 00:36:26.875 of contact is so I would 00:36:26.914 --> 00:36:28.315 say the the main question 00:36:28.356 --> 00:36:30.157 there is who do I deal with 00:36:30.317 --> 00:36:31.297 on site and what 00:36:31.338 --> 00:36:32.677 subcontractors can I be 00:36:32.737 --> 00:36:34.898 expecting to see on site 00:36:34.938 --> 00:36:35.820 and will I be able to talk 00:36:35.840 --> 00:36:36.880 to them or do I have to go 00:36:36.920 --> 00:36:38.161 through you or or the 00:36:38.181 --> 00:36:39.322 superintendent is there any 00:36:39.362 --> 00:36:40.121 opportunity there 00:36:41.012 --> 00:36:41.634 On that one, 00:36:42.434 --> 00:36:43.916 sometimes contractors have 00:36:44.516 --> 00:36:46.679 their subcontractors spread 00:36:46.719 --> 00:36:48.802 too thin where they might 00:36:48.842 --> 00:36:50.523 be managing too many projects. 00:36:50.543 --> 00:36:51.885 So that might be another 00:36:51.925 --> 00:36:53.007 solid question to ask. 00:36:54.489 --> 00:36:55.690 Well, in your opinion, 00:36:56.110 --> 00:37:00.996 how many projects can a subcontractor – 00:37:00.275 --> 00:37:02.657 a superintendent handle and 00:37:02.677 --> 00:37:04.340 manage efficiently, in your opinion? 00:37:04.380 --> 00:37:05.300 It might be different 00:37:05.340 --> 00:37:07.722 opinions across the board this week, 00:37:07.782 --> 00:37:10.045 but what's your answer there? 00:37:10.085 --> 00:37:10.626 I would think the 00:37:11.606 --> 00:37:12.507 superintendent is only 00:37:12.527 --> 00:37:13.208 going to be as strong as 00:37:13.228 --> 00:37:14.268 the company works for in 00:37:14.289 --> 00:37:15.190 the organization. 00:37:15.409 --> 00:37:18.172 So I think a superintendent can handle, 00:37:18.612 --> 00:37:19.873 if they're a good superintendent, 00:37:19.893 --> 00:37:21.275 they can handle a multiple 00:37:21.456 --> 00:37:23.157 amount of projects. 00:37:23.317 --> 00:37:24.918 I think it's most important that 00:37:25.663 --> 00:37:26.862 The client knows who their 00:37:26.902 --> 00:37:29.884 contact is and knows what's 00:37:29.903 --> 00:37:31.445 the expectation for communication. 00:37:32.784 --> 00:37:34.605 So like, when can I reach out to you? 00:37:34.664 --> 00:37:35.545 Like we're an open book. 00:37:35.565 --> 00:37:36.626 So I tell people, I'm like, 00:37:36.666 --> 00:37:38.186 text is the best way for us. 00:37:38.646 --> 00:37:40.246 Only because I tell doctors, I'm like, 00:37:40.266 --> 00:37:41.186 if you're sleeping and you 00:37:41.206 --> 00:37:42.208 wake up and you got a question, 00:37:42.248 --> 00:37:44.108 just text it. 00:37:44.128 --> 00:37:45.327 So you don't wake up in the morning, 00:37:45.367 --> 00:37:47.009 schedule a call or set me up. 00:37:47.528 --> 00:37:48.469 And we forget it. 00:37:48.550 --> 00:37:50.731 So but I would say that that 00:37:50.831 --> 00:37:51.510 expectation of 00:37:51.550 --> 00:37:53.311 communication is key 00:37:53.331 --> 00:37:54.393 because you want to know 00:37:54.452 --> 00:37:56.534 before you sign a contractor, hey, 00:37:56.574 --> 00:37:57.335 how do I get with you? 00:37:57.375 --> 00:37:58.375 How do I get you on the phone? 00:37:58.494 --> 00:38:00.356 How do what's totally communication? 00:38:00.976 --> 00:38:01.717 I get that. 00:38:01.797 --> 00:38:03.077 I get that a lot from my clients. 00:38:03.137 --> 00:38:04.798 My contractor's not calling me back. 00:38:05.813 --> 00:38:09.637 And I do think that when I hear both sides, 00:38:10.159 --> 00:38:11.681 it's like, okay, 00:38:11.701 --> 00:38:13.101 both of these people are right. 00:38:14.043 --> 00:38:15.465 And to your point, Kenny, 00:38:15.545 --> 00:38:16.585 it's expectations. 00:38:16.646 --> 00:38:19.949 It's how quickly... If I'm 00:38:19.969 --> 00:38:20.811 going to text you, Kenny, 00:38:20.871 --> 00:38:22.291 how quickly can you get back to me? 00:38:22.932 --> 00:38:25.014 Or if I email you or like, 00:38:25.054 --> 00:38:26.317 what's the best way and how 00:38:26.376 --> 00:38:27.518 quickly do you get back to me? 00:38:27.557 --> 00:38:28.958 And who's my point in contact? 00:38:29.018 --> 00:38:30.240 Is it you or the 00:38:30.280 --> 00:38:32.623 subcontractor or the superintendent? 00:38:32.663 --> 00:38:34.664 So I think those are all 00:38:34.704 --> 00:38:35.246 really good things. 00:38:35.485 --> 00:38:36.746 That's a great lesson for 00:38:37.027 --> 00:38:38.128 anybody that you hire 00:38:38.389 --> 00:38:39.190 through this project, 00:38:39.250 --> 00:38:40.331 not just contractors. 00:38:40.471 --> 00:38:41.331 It's equipment people. 00:38:41.371 --> 00:38:42.413 It's IT people. 00:38:42.813 --> 00:38:43.775 It's your consultant. 00:38:43.835 --> 00:38:44.554 Sometimes folks... 00:38:45.255 --> 00:38:45.896 think that I'm just 00:38:46.016 --> 00:38:47.476 literally at their beck and 00:38:47.496 --> 00:38:48.757 call every single day, 00:38:49.177 --> 00:38:50.217 every day of the week. 00:38:50.657 --> 00:38:51.557 I got a lot of clients, 00:38:51.597 --> 00:38:52.938 so it's impossible for me 00:38:52.978 --> 00:38:54.599 to help a lot of clients if 00:38:54.659 --> 00:38:57.139 I'm literally your personal life coach. 00:38:57.420 --> 00:39:00.260 And so I'm not saying that to be a jerk, 00:39:00.300 --> 00:39:00.501 but 00:39:01.739 --> 00:39:03.942 We all run businesses and I 00:39:03.981 --> 00:39:05.003 think it's healthy to have 00:39:05.043 --> 00:39:06.264 that conversation before 00:39:06.284 --> 00:39:08.126 you hire because I'll be 00:39:08.166 --> 00:39:09.166 honest and you'll be honest. 00:39:09.206 --> 00:39:09.547 Hey, look, 00:39:09.907 --> 00:39:11.668 I need a minute to answer questions. 00:39:11.969 --> 00:39:13.690 And if that's not fast enough, 00:39:13.710 --> 00:39:14.612 we might not be a good fit 00:39:14.632 --> 00:39:15.391 and that's okay. 00:39:15.452 --> 00:39:18.994 So I love that from you, Kenny. 00:39:19.175 --> 00:39:21.336 Any last minute kind of, 00:39:22.217 --> 00:39:23.338 I call this like market 00:39:23.398 --> 00:39:24.320 watch conversation. 00:39:24.460 --> 00:39:27.163 You know, what's the market like today? 00:39:27.202 --> 00:39:28.224 Final question. 00:39:29.525 --> 00:39:30.385 You know, remember, 00:39:30.547 --> 00:39:33.088 these podcast episodes exist forever. 00:39:33.889 --> 00:39:35.711 So try not to get too granular. 00:39:35.771 --> 00:39:40.396 And this like the week of July, you know, 00:39:41.637 --> 00:39:42.719 But in general, 00:39:42.918 --> 00:39:44.420 were we in a good time to 00:39:44.460 --> 00:39:46.219 build a weird time to build 00:39:46.260 --> 00:39:48.001 the President Trump and the 00:39:48.041 --> 00:39:49.121 tariffs and stuff? 00:39:49.161 --> 00:39:50.702 I've gotten some questions about that. 00:39:50.983 --> 00:39:52.163 I don't want you to get political. 00:39:52.182 --> 00:39:53.804 I'm just simply saying this 00:39:53.864 --> 00:39:55.364 is a question I get. 00:39:56.184 --> 00:39:58.545 And I'm curious what your answer is. 00:39:58.626 --> 00:39:59.967 Is labor market weird? 00:40:00.007 --> 00:40:02.108 Is the I saw inflation 00:40:02.188 --> 00:40:03.809 inflation today went down. 00:40:03.889 --> 00:40:05.369 So what's your answer to 00:40:05.510 --> 00:40:06.831 where we're at as far as 00:40:06.871 --> 00:40:07.610 construction goes? 00:40:07.871 --> 00:40:08.650 And that will be my last 00:40:08.690 --> 00:40:09.331 question for today. 00:40:10.036 --> 00:40:12.601 So I always thought, 00:40:12.621 --> 00:40:13.844 cause I get that question a lot. 00:40:13.925 --> 00:40:14.204 They're like, 00:40:14.266 --> 00:40:15.568 should I wait a year to build? 00:40:15.608 --> 00:40:16.610 Should I wait? 00:40:17.733 --> 00:40:19.894 I think based on our history, 00:40:20.014 --> 00:40:21.315 it's never going to go backwards. 00:40:21.596 --> 00:40:23.257 So we're never going to be 00:40:23.277 --> 00:40:27.039 at a point in a year from now where I go, 00:40:27.079 --> 00:40:27.460 oh, man, 00:40:27.519 --> 00:40:28.780 I saved fifty percent on my 00:40:28.820 --> 00:40:30.503 construction costs because I waited. 00:40:32.543 --> 00:40:33.565 That goes back to the bid. 00:40:33.625 --> 00:40:34.244 I mean, the bid, 00:40:34.344 --> 00:40:35.806 we bid a lot of projects out. 00:40:35.987 --> 00:40:37.827 So we try to do a good job 00:40:37.867 --> 00:40:38.829 of tracking the market. 00:40:39.208 --> 00:40:39.809 The tariffs, 00:40:40.230 --> 00:40:41.550 things obviously tariffs 00:40:41.570 --> 00:40:43.132 affect raw materials. 00:40:43.152 --> 00:40:45.072 So like metal framing, wire, 00:40:45.112 --> 00:40:45.833 stuff like that. 00:40:46.853 --> 00:40:47.914 But that goes back to your 00:40:47.934 --> 00:40:49.436 relationship with your contractor. 00:40:49.496 --> 00:40:51.438 Like, you know, like, hey, how confident? 00:40:51.478 --> 00:40:52.938 And this is a good question to ask them. 00:40:53.219 --> 00:40:54.940 How confident are you in this bid? 00:40:55.340 --> 00:40:58.202 Like, when we ink a bid, 00:40:58.463 --> 00:40:59.204 that's the number. 00:40:59.623 --> 00:41:03.306 Barring any type of extras, like, you know, 00:41:03.467 --> 00:41:04.307 big extras, 00:41:04.768 --> 00:41:05.929 that's going to be the number. 00:41:06.409 --> 00:41:07.871 And I think that that 00:41:07.911 --> 00:41:10.032 confidence is why vendors 00:41:10.052 --> 00:41:11.353 like working with us because they're like, 00:41:11.393 --> 00:41:11.634 hey, 00:41:11.713 --> 00:41:12.594 I know he's going to get your bill 00:41:12.614 --> 00:41:13.956 for this because we did the 00:41:13.996 --> 00:41:15.077 last twenty offices like that. 00:41:16.016 --> 00:41:16.117 Um, 00:41:16.157 --> 00:41:17.217 but as far as the construction 00:41:17.257 --> 00:41:18.438 perspective for the budget, 00:41:19.159 --> 00:41:20.360 I would say right now is 00:41:20.380 --> 00:41:21.079 the time to build. 00:41:21.380 --> 00:41:23.782 If you're, if you're now, now's the time, 00:41:24.461 --> 00:41:25.822 this moment forward, um, 00:41:25.882 --> 00:41:27.164 because no matter when you're, 00:41:27.284 --> 00:41:28.704 no matter when you're doing your project, 00:41:28.764 --> 00:41:29.965 no matter when you're doing it. 00:41:30.266 --> 00:41:32.507 Um, cause I don't, I, I, I agree. 00:41:32.768 --> 00:41:33.708 I think people sit on the 00:41:33.768 --> 00:41:34.929 sidelines too long and the 00:41:35.048 --> 00:41:37.289 opportunity that's in front of you today. 00:41:37.751 --> 00:41:37.951 Yeah. 00:41:37.971 --> 00:41:38.831 That's why we're both 00:41:38.871 --> 00:41:39.851 passionate about doctors 00:41:39.871 --> 00:41:40.672 getting into ownership. 00:41:40.711 --> 00:41:41.893 That's what this program is about. 00:41:41.913 --> 00:41:42.873 Yeah. 00:41:44.530 --> 00:41:45.751 Ownership is the best way to go. 00:41:45.791 --> 00:41:46.773 Kenny owns his company. 00:41:46.853 --> 00:41:47.512 I own my company. 00:41:47.972 --> 00:41:49.614 It's the best thing that we ever did. 00:41:49.673 --> 00:41:50.934 It's the hardest thing we ever did, 00:41:50.974 --> 00:41:51.876 but it's the best thing. 00:41:52.768 --> 00:41:53.487 and don't wait on 00:41:53.547 --> 00:41:56.309 construction costs to go down, whatever, 00:41:56.650 --> 00:41:57.871 interest rates to go down, 00:41:57.911 --> 00:41:59.010 inflation to come down. 00:41:59.731 --> 00:42:01.032 You're never gonna time it, right? 00:42:01.072 --> 00:42:02.512 You're never gonna time it perfectly. 00:42:03.494 --> 00:42:05.534 I was just curious about 00:42:05.594 --> 00:42:06.795 materials and whatnot, 00:42:07.516 --> 00:42:09.556 but I think you answered 00:42:09.577 --> 00:42:10.177 that really well. 00:42:10.217 --> 00:42:14.039 Any last minute or last topics, 00:42:14.079 --> 00:42:14.719 things that you really 00:42:14.739 --> 00:42:15.380 wanted to get off your 00:42:15.400 --> 00:42:17.420 chest today before we sign 00:42:17.541 --> 00:42:18.722 off on Dental Unscripted 00:42:18.762 --> 00:42:20.842 Shark Week construction topic? 00:42:21.829 --> 00:42:22.009 No, 00:42:22.028 --> 00:42:23.170 I want to really thank you for having 00:42:23.210 --> 00:42:23.670 me on. 00:42:24.070 --> 00:42:25.510 Um, it's an exciting market. 00:42:25.971 --> 00:42:26.170 Um, 00:42:26.271 --> 00:42:27.692 I would just tell people out there 00:42:27.731 --> 00:42:30.112 trying to get this, this ball started, 00:42:30.152 --> 00:42:31.472 make sure you, 00:42:32.134 --> 00:42:33.813 you put an effort into 00:42:33.853 --> 00:42:35.914 establishing a relationship with your GC. 00:42:36.655 --> 00:42:36.976 Um, 00:42:37.556 --> 00:42:39.416 I think that's the biggest caveat that 00:42:39.456 --> 00:42:40.297 people don't do. 00:42:40.476 --> 00:42:41.398 They kind of just look at a 00:42:41.438 --> 00:42:43.059 number and they don't put a 00:42:43.119 --> 00:42:43.958 face to a number. 00:42:44.378 --> 00:42:46.159 Um, so it's like, you know, 00:42:46.811 --> 00:42:48.913 You have a GC that's willing to meet you, 00:42:48.972 --> 00:42:49.913 like to our point, 00:42:49.972 --> 00:42:51.273 before you sign a contract 00:42:51.353 --> 00:42:53.893 or while you're evaluating spaces, 00:42:53.934 --> 00:42:55.235 like putting that legwork in, 00:42:55.295 --> 00:42:56.554 try to get a relationship 00:42:56.574 --> 00:42:57.115 with your general 00:42:57.155 --> 00:42:59.376 contractor that you feel 00:42:59.436 --> 00:43:00.356 confident you guys are 00:43:00.376 --> 00:43:01.036 going to be able to get 00:43:01.077 --> 00:43:02.617 through things moving forward. 00:43:02.677 --> 00:43:03.338 That's going to make your 00:43:03.378 --> 00:43:04.038 build a lot easier. 00:43:05.632 --> 00:43:07.432 I think that's solid advice, Kenny. 00:43:08.273 --> 00:43:09.554 I love working with you. 00:43:09.614 --> 00:43:11.094 You guys do a great job down 00:43:11.134 --> 00:43:11.994 there in Florida. 00:43:13.635 --> 00:43:15.215 I love your customer service 00:43:15.255 --> 00:43:16.257 and pull through. 00:43:16.737 --> 00:43:18.677 When there's issues, you respond. 00:43:18.978 --> 00:43:20.257 I love the fact that you 00:43:20.277 --> 00:43:21.259 guys put a number up. 00:43:22.239 --> 00:43:23.159 That's your number. 00:43:23.900 --> 00:43:25.081 I love that you collaborate 00:43:25.121 --> 00:43:26.963 and try to work with the budgets. 00:43:27.083 --> 00:43:27.905 It's all good stuff. 00:43:27.945 --> 00:43:29.186 It's why you're on the program today. 00:43:29.206 --> 00:43:30.228 I do endorse you guys. 00:43:30.288 --> 00:43:32.489 And congratulations on 00:43:32.510 --> 00:43:33.331 building a phenomenal 00:43:33.351 --> 00:43:35.152 company and doing right by 00:43:35.213 --> 00:43:36.534 all of our doctors out there. 00:43:36.594 --> 00:43:38.996 So thanks for being on the program, man. 00:43:39.577 --> 00:43:40.458 No, thank you very much. 00:43:40.518 --> 00:43:41.338 I appreciate it, Mike. 00:43:41.398 --> 00:43:42.340 It's always great to see you. 00:43:42.440 --> 00:43:44.081 And I look forward to many more, man. 00:43:44.101 --> 00:43:44.802 You do a great job. 00:43:46.099 --> 00:43:47.041 No, appreciate it, brother. 00:43:47.061 --> 00:43:47.681 All right. 00:43:47.701 --> 00:43:49.282 Another episode of Dental 00:43:49.543 --> 00:43:51.164 Unscripted Shark Week. 00:43:52.384 --> 00:43:53.945 Appreciate your time, guys. 00:43:54.005 --> 00:43:55.746 And I want to remind you, 00:43:55.766 --> 00:43:57.128 if you're listening to the podcast, 00:43:57.807 --> 00:43:58.728 will you please do me a 00:43:58.809 --> 00:44:00.909 solid here and just give me a five star? 00:44:01.289 --> 00:44:02.311 You don't even have to say anything. 00:44:02.331 --> 00:44:04.612 Just just rate us five star it. 00:44:05.452 --> 00:44:06.074 uh we need to get our 00:44:06.134 --> 00:44:07.655 rankings up I think I get 00:44:07.695 --> 00:44:09.115 feedback every single day 00:44:09.135 --> 00:44:10.217 and how much you guys love 00:44:10.257 --> 00:44:12.117 this program and then I 00:44:12.137 --> 00:44:13.338 think we've got like ten 00:44:14.018 --> 00:44:15.360 star five star reviews like 00:44:15.420 --> 00:44:16.721 what I know that there's 00:44:16.800 --> 00:44:18.543 hundreds out there will you 00:44:18.563 --> 00:44:19.443 guys please help me out and 00:44:19.463 --> 00:44:21.184 do that um that's my only 00:44:21.385 --> 00:44:22.545 ask and we will continue to 00:44:22.565 --> 00:44:23.786 put out great content like 00:44:23.826 --> 00:44:25.907 today and having amazing 00:44:26.007 --> 00:44:27.068 interviewers like Kenny 00:44:27.188 --> 00:44:28.710 Ackerman um with uh 00:44:28.869 --> 00:44:29.831 accurate construction so 00:44:30.190 --> 00:44:31.251 Thanks again for tuning in. 00:44:31.271 --> 00:44:33.132 We'll catch you later this 00:44:33.192 --> 00:44:34.472 week on another episode of 00:44:34.871 --> 00:44:36.152 Dental Unscripted Shark Week. 00:44:36.192 --> 00:44:36.791 Talk soon, guys. 00:44:47.514 --> 00:44:48.293 Thanks for listening. 00:44:48.713 --> 00:44:50.074 Let us know how you like the show. 00:44:51.815 --> 00:44:56.936 Rate us on Apple and Spotify. 00:44:56.956 --> 00:44:58.476 Subscribe and follow for more.