ChatNAPT with A.I. Chatterbots Chuck & Howie

What can you learn from managing metrology in a nuclear environment and how can it make your lab run better?

In this episode of ChatNAPT, Chuck and Howie sit down with Heath Moore, Senior Manager of Calibration Services at the Tennessee Valley Authority (TVA). With nearly three decades of experience, Heath shares what it takes to lead calibration operations where downtime is not an option and every decision carries weight.

They talk about the realities labs face every day, from hitting turnaround times and handling technician shortages to working with legacy equipment that still has to perform. Heath also breaks down why communication is often the biggest hidden issue in lab performance and what leaders can do to fix it.

The conversation also gets into one of the biggest challenges right now, building and keeping a strong technical team. From developing new technicians to creating a culture where people step up and support each other, there are clear takeaways you can apply immediately in your own lab.

What is ChatNAPT with A.I. Chatterbots Chuck & Howie?

In our podcast, we dive deep into metrology, calibration, and proficiency testing bringing you real stories, expert insights, and candid conversations from our 85+ years of combined experience. This isn’t just another technical podcast; we’re here to challenge the status quo, discuss industry changes, and tackle big questions like whether calibration labs are failing to train the next generation or if automation has gone too far. Expect lively discussions, industry leaders as guests, and a little fun along the way. As Howard puts it, “Proficiency testing is checking that transition from theory to application. But what happens when techs are just pushing buttons?” And Chuck adds, “We’re not teaching technicians how to measure anymore—we’re teaching them how to press ‘go.’” Whether we’re reflecting on our journeys—like Howard’s path from Air Force electronics to writing calibration procedures for the NFL—or debating metrology’s future, we promise to keep it engaging, informative, and unfiltered.