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David Latona:
Welcome to Co-op Conversations with DEMCO, 
where we dive into the topics that impact your power,

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your co-op, and your community. I'm David Latona, 
your host.

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In our last episode, we talked about storm readiness and all the 
behind the scenes work that goes into

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preparing our system year-round.

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That preparation is not just over a couple of weeks.

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Today we're diving into what happens after the storm, 
the power restoration process.

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Back with me today is Mr. Mark Phillips, 
DEMCO's Chief Engineering and Operations Officer.

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Mark, thanks again for joining us today.

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Mark Phillips:
Yeah, excited to be here.

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David Latona:
All right. Good. So once that storm passes, 
Mark, what conditions are necessary for our crews to

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respond safely?

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Mark Phillips:
Depending on the type of weather that we've just experienced, 
we attack each one differently,

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right? So from a hurricane perspective, 
we don't allow our linemen to go up in the bucket until at least,

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you know, the winds have dropped below 35 miles an hour, 
right?

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It's just it's too dangerous in that environment or at that time.

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In some regards, floodwaters, right. Floodwaters have to recede.

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We have areas of our system that take on water pretty easily.

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So it's not always a hurricane; 
it could be just an afternoon thunderstorm that dumps an enormous

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amount of rainfall on the ground, 
and it all flows down.

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It seems like it's all headed to Lake Maurepas.

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So the water rises fast down there and we have to be able to 
safely go through that.

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And hey, we have boats. We have access to airboats and drones and 
all the other cool things.

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But our employee safety is really the most important.

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And that gives us an opportunity to get out there and start doing 
some, you know, damage assessments. That takes time.

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You know, we talked in the last episode about, 
you know, we service 9,200 miles of line and depending on the

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impact, you have to look at that.

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You can't just take for granted that you know that everything is 
okay.

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You have to put eyes on it. So we do a lot of damage and safety 
assessments to protect the public and our members from any downed

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power lines or broken poles. And then once we get a good all 
clear for an opportunity to go to work,

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well, then we'll start sending our crews out to start doing the 
restoration.

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David Latona:
That's great. It's just overwhelming to me.

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9,200 miles of line, that's a tremendous amount.

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And I've seen it firsthand, your team working.

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And that assessment is not just a notebook and a pencil.

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It is very technologically savvy, 
and it takes a lot of decisions as to how to attack that

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outage best. Walk me through that, 
how that decision is made.

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Where do you work first in a restoration?

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Mark Phillips:
Yes, so there's a process, right?

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It's kind of like the old saying you can't have one without the 
other,

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right. And that's the kind of way we approach outage restoration.

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The first thing we look at is our transmission lines to ensure 
that they're all energized and up in all clear.

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From there, we go to the substation level, 
right.

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The substation actually takes that transmission voltage, 
and it,

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you know, it steps it down to usable voltage for our transformers 
on the distribution line.

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So the substations have to be up, 
and we kind of have to have the all clear there.

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And then from there we start getting into the distribution 
facilities, right. That's the lines that reach into our

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communities, right. Reach into our neighborhoods. So those lines 
we ensure that the major backbone infrastructure,

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that's our you know, it could be real technical here, 
but that's our three phase.

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Once it's up, and we get the all clear there, 
then the little taps that pull off – it's like a river and some

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tributaries, right. You got the main river, 
and then you have the little Amite Rivers and Comite rivers.

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So once we've got all of the main line three phase, 
we start looking at those. And it really depends on,

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you know, the impact, you know, 
how much that line is impacting the community, how many members

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are affected? We prioritize it that way, 
right.

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So we want to get the the biggest chunk on the quickest, 
right.

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So we attack those, and then we'll work our way all the way down 
to the smaller taps,

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and then the individuals, right.

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David Latona:
That's great. I know that that comparison helps me, 
and I know that three phase,

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that's when I look up and there's three major lines that work in 
tandem to deliver a larger amount of power.

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And then those taps are something that comes off and into a 
service to a home.

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Some of those underground, some overhead, 
but nonetheless that service gets smaller when it goes from that

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substation all the way down to that meter on a home or business.

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Mark Phillips:
That's correct.

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David Latona:
Yeah. So why is that sequence so important?

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Talk to me about the end of the line and the beginning of the 
line.

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What helps the power delivery when you go in that order?

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Mark Phillips:
It's kind of like I mentioned just before.

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You can't have one without the other. So if I start at the back 
of the line,

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but the front of the line is impacted, 
well, I can't get the electricity to flow through the damaged

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part, right? We do have devices down the line.

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So as we're looking and assessing if we can open up a switch that 
isolates damaged portions of the line,

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we can energize up to that point while we work on this part.

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So, you know, not as many members are impacted.

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Same goes for the other way. If it's the other side of the 
damage, if I have a loop feed coming around the backside,

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I could actually close the switch from a different feeder and 
back feed and then really minimize the impact of that outage.

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So the sequencing is the most important part, 
because I can't deliver power to the end of the line

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at the front of the line.

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David Latona:
That's a good point. So if there's a tree that is knocked out of 
line coming right out of a substation,

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but your team makes the repair to the end of that line, 
well, there's no power in the line anyway.

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So you've got to start at that.

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Mark Phillips:
That's correct.

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David Latona:
And that's great. Good to hear, 
too, that the sectionalizing devices might play a greater role in

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getting folks on than even the damage that's on the line.

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It's just helpful in getting those members back.

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Mark Phillips:
You know, it's really important that we don't skip any of the 
steps,

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right, that we have outlined for our linemen to follow, 
because it can definitely create a very unsafe environment

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for the public and for the members and for our linemen, 
if we don't have full control of that line.

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So by following the order, right, 
the order of merit there to get to the end result,

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it ensures the safety of both the public, 
our members, which are our members,

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and our linemen.

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David Latona:
That's great. You know, and just to remind our listeners, 
you know, our mission includes safety,

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reliability and cost effective. So safety is certainly paramount,

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Mark Phillips:
Number one.

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David Latona:
In that delivery process. That's good.

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So let's dive into operations a little bit.

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How is the work coordinated? You know, 
it sounds like a massive job to me.

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When I remember Ida, you know, "the worst natural disaster to hit 
our system" DEMCO system.

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How is that? I mean, how do you just wrap your mind around the 
beginning of that,

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that coordinating that work?

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Mark Phillips:
Yeah. So you bring up Ida. It was the largest storm to ever 
impact our service territory in

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regards to restoration and the amount of people that we had in 
here.

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And it is such a massive job. You know, 
our control center operates 24 /7,

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365. There's no days off in there because we're monitoring the 
grid around the clock and literally around the clock.

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There is never a time when a systems operator is not sitting in 
front of our outage management system,

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monitoring the grid to ensure that all of our members have power.

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Having that bird's eye view of our system allows us to address, 
you know,

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outages as they come in. And those outages come in so many 
different ways:

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phone calls, text messages, our equipment in the field tells us 
that the lights are out before the member calls in some regards.

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B ut we do rely on the member a lot to call in and tell us when 
their lights are out.

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And that outage management system is taking all of those 
different avenues and it's dumping into one spot.

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And it's kind of helping the map predict where the problems are 
so that we can address and send those linemen to the

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source of the problem, which is the front of the line, 
which is where they're taught to start because of those order of

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operations that we talked about a little while, 
about restoring power. Put you in the front,

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starting from front to back.

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David Latona:
That's great. And it really, it shows how historically that 
restoration time has changed because of

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efficiencies, technologies. Just we're growing in what we know 
about power delivery.

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And then the equipment also is advancing too.

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Mark Phillips:
Yeah. So and just to add, I mean our control center is, 
it is driven around technology.

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Like it is so impressive how all that stuff orchestrates and 
works together.

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Some of the stories you'll get from some of our old timers that 
are still in there;

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I won't say that have left, but they're still in there, 
you know,

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think about it. You're taking a phone call, 
you're writing an outage down on a card, and you're putting that

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card on a table. You don't have a map to look at.

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You're kind of organizing it amongst where the phone calls are 
coming from. Think about how inefficient that was.

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But that was the time and how we've grown since then.

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To now, you know, the map is telling us not a phone call or a 
card or an area is telling us.

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You know, we're getting it, you know, 
from the grid at that point of delivery.

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David Latona:
So good.

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Mark Phillips:
Pretty amazing.

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David Latona:
So I know we get a lot of questions, 
a lot of FAQs, if you will.

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So let's take a dive into that proverbial member mailbag.

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You know, we get these questions a lot.

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Specifically after storms, one in particular, 
and I know this might be a little painful because we understand

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the truth behind the curtain, right. But why don't we have enough 
DEMCO crews to handle everything ourselves?

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Mark Phillips:
Well, I'll go back to Hurricane Ida.

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You know where we had over 1,200, 
you know, linemen come from out of state.

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It's just not efficient or economically effective to maintain 
that many employees around the

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clock. So we have just the right amount of employees to pretty 
much do our day to day and do small storm responses.

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You know, there's a lot of times, 
we'll have an afternoon thunderstorm that'll get us pretty good.

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But we don't need the resources from the outside because we can 
maintain. Just the the cost associated with employing that

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many folks and then having enough for them to do every day when 
there's not a storm.

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David Latona:
Yeah.

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Mark Phillips:
You know that could be challenging.

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So it's just, I think we have the perfect balance, 
the perfect mix.

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And knowing that you can pick up the phone call and just get that 
co-op from 50 miles next door or 50 miles south or

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50 miles to east, west. And they'll come that day, 
and you just kind of employ them as needed,

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because when that major weather event hits, 
you know, it takes a long time to just build one structure and

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put one structure in the ground. But in the event of a storm, 
I mean,

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we're changing out hundreds of poles, 
right where it may take you all day with your crews today to do

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one. You know, so it's just speed of recovery, 
right?

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I think you just you bring the extra resources in for the 
recovery part because you can get it done quicker.

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David Latona:
Yeah. And you know, storms exist and they happen, 
but it's not the majority of our time is the storm response.

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So I could see how staffing for the most you might ever need in 
the worst natural disaster is not efficient.

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Right.

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Mark Phillips:
Not at all.

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David Latona:
That's not being a good steward of our members finances, 
right.

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But that, I've seen that in action, 
that brotherhood, when they come in and help us out and same us

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helping them. It's so valuable. And also there's a certain nuance 
to a cooperative infrastructure that they

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understand. So they're coming in with some similar terminology.

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So when they go through our safety check, 
our orientation with them,

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they understand a lot of the terminology.

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I've seen those guys come in, and they know what to do.

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They just need you to get them to the spot that needs the 
attention.

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Mark Phillips:
Yeah. We love the mutual aid assistance because like I said, 
it's an extension of DEMCO.

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David Latona:
Yeah.

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Mark Phillips:
Right. They're here to provide a service to restore communities 
just like they do when they're back home.

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So there's a lot of value, a lot of self, 
you know, worth that they bring in providing that service to our

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communities because they provide it at home as well.

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David Latona:
And I know another common question which can sometimes seem like 
the opposite.

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Why can't I see crews in my area?

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My power's out. I don't see anybody working.

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You said you got crews here. You know the answer to that.

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I want you to explain some of that, 
some of those reasons why that equipment and those men are

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somewhere else, but they're working on your power.

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Mark Phillips:
Yeah. So we talked earlier about the order of restoration.

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Right. So if our transmission lines are damaged, 
well then those guys are working on our transmission lines.

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And, you know, we're a rural utility.

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I mean, we're in most people's backyards.

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We're cutting through pastures. We're not next to the highway or 
next to the road.

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We're some, in some instances, miles off of the road.

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So a lot of times they're isolated.

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Right. Like, yeah, you may not see them because you're in the 
subdivision over across the street down the road,

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but the subdivision where the line starts, 
as we mentioned earlier,

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where it's coming through, they may be working in there.

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You know, maybe you don't see a DEMCO logo on the truck, 
but you see a bucket truck,

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right? That bucket truck could be working for us because we do 
bring so many outside resources in during some of these major,

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major weather events.

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David Latona:
That's true. Look, as a member myself, 
I appreciate the fact that,

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you know, my power goes out sometimes, 
too when there's inclement weather,

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there's an auto accident, or something.

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But rarely do I see a DEMCO vehicle when my lights come back on.

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So I know that those guys are working somewhere else, 
and that's great.

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I want them to work safe and efficient, 
and we know that there's a system in place with 9,200 miles of

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line. The odds are you're not going to see them when they're 
working on your power,

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like you said, working on your subdivision.

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So here's one that comes in often.

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Why does my neighbor have power and I do not?

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Mark Phillips:
That's a great question, David. It's the way that the line has 
been designed.

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A lot of times, you know, we have our main lines coming in, 
then we'll have switches and taps.

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If we didn't put isolation switches or reclosers or 
sectionalizing equipment on the line,

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then the smallest outage would cause an enormous impact to the 
area.

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So rather than, you know, affecting 1,200 members, 
let's just say that's associated with a feeder.

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I may have a tap that has two people on it.

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Well, I'll put a sectionalizing device at the feeder at the 
source,

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and it will actually open and and clear to prevent from impacting 
everybody in that area.

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And sometimes this could be, you know, 
across the street from you.

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So you could have power and your neighbor across the street 
couldn't and vice versa.

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And it's because we're trying to minimize the impact of outages.

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So we sectionalize our grid to support that.

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And the finer we can tune it, you know, 
as we're getting, you know,

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we're diving deeper and deeper into our reliability and our 
resiliency and our hardening,

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we're trying to minimize the impact of an event that causes an 
outage of it impacting the entire community and just isolating

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it. So you're probably just isolated because the problem is 
associated with you or you and your neighbor or you and a few of

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your neighbors. But the feeder actually may support 1,500, 
1,400,

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1,500 people. And we don't want – that takes a lot of time for 
the linemen to ride that and look at that.

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If we can pinpoint the location of the problem, 
we can restore it quicker,

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which we do very well.

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David Latona:
That's a great point. And as I understand in that loop, 
sometimes the neighbor that's out this time and

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others are on, it's going to be reversed because that 
sectionalizing device is there.

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It's keeping them safe, but also when the damage is elsewhere on 
that line,

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you're going to be on. The alternative is everybody's out.

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Nobody wants that.

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Mark Phillips:
No, sir.

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David Latona:
So, Mark, I know there's so many more things that are involved 
with that emergency management that

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is your task during those responses, 
but we did cover a lot of what our members are interested in.

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Maybe we can have you back again to speak more in depth about 
some of these,

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but thank you for sharing with us.

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It's clear that DEMCO's commitment to safety and reliability is a 
nonstop,

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year-round process. For members listening, 
be sure to visit DEMCO.org/stormcenter and

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download your Hurricane Preparedness Checklist, 
which is a great resource for any storm,

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any situation. And there are other storm prep resources there for 
your pets and safety information too.

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Thanks for tuning in to Co-op Conversations with DEMCO.

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If you liked what you heard, leave us a review.

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Like and share the episode with a friend.

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Be sure to subscribe so you don't miss an episode.

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For Mark Phillips, I'm David Latona.

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Let's keep the conversation going.