Hans van Dam is the CEO of Conversation Design Institute, a company that teaches a human-centric workflow to conversation design which has proven itself in organisations around the world. This is Hans’s second appearance on the show, the first one being in
episode 51 back in January.
Hans explains what exactly conversation design means and focuses on its importance regarding conversational AI technologies. He shares his vast experience with training conversation designers at CDI, in order to successfully automate conversations in 2021.
CDI’s
Conversation Design Festival is coming up on June 15th. Attendees will learn from AI Trainers, Conversation Designers and Conversational Copywriters who will share their professional experiences and give advice on optimizing AI assistants like chatbots and voice assistants.
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