Autonomous IT

The all-knowing IT pro is a myth. In this episode, Automox Senior Solutions Consultant Jeremy Maldonado breaks down why curiosity and asking for help are the real foundations of a successful IT career. He shares how he went from feeling nervous about asking questions to becoming a trusted resource for IT teams across industries, including hospitals, local governments, and school districts.

Jeremy also pulls back the curtain on what he does day to day on the Automox Professional Services team: reviewing IT admins' environments, evaluating patching schedules, and working collaboratively to fine-tune configurations. Rather than coming in as the all-knowing expert, he explains why the best results come from treating every engagement as a shared experience, where both sides learn from each other.

Whether you're early in your IT career or a seasoned admin, this episode is a reminder that growth starts with a question.

Topics covered:

- Why the all-knowing IT pro doesn't exist
- How curiosity drives career growth in IT
- What an Automox environment review looks like
- Tailoring patching best practices to different industries
- Finding room for improvement even when things work

Creators and Guests

Host
Jeremy Maldonado
Jeremy Maldonado is the host of the Automate IT podcast and is a Senior Solutions Consultant at Automox. With nearly a decade of IT industry experience, Jeremy has honed his expertise in solving complex challenges and crafting solutions that simplify automation. His people-first approach, strong technical background, and approachable demeanor make him a trusted resource for IT professionals. Passionate about technology and known for his love of cats, Jeremy brings a unique blend of relatability and insight to every episode, empowering listeners to tackle automation with confidence and adaptability.

What is Autonomous IT?

Go from monotonous to autonomous IT operations with this series. Hosts from Automox, the IT automation platform for modern organizations, will cover the latest IT trends; Patch Tuesday remediations; ways to save time with Worklets (pre-built scripts); reduce risk; slash complexity; and automate OS, third-party, and configuration updates on all your Windows, macOS, and Linux endpoints. Automate confidence everywhere with Automox.