The Buzz on Bank Automation News

Armed Forces Bank serves a young, highly decentralized, tech-savvy customer base, and must be available 24/7. Automation and digitalization underly the $1.2 billion bank’s ability to deliver on that mission. For this podcast, Bank Automation News sat down with Chief Operating Officer Tom Kientz and the Director of Military Consumer Lending Jodi Vickery to better understand the role automation plays in serving military customers across the world.

Show Notes

Armed Forces Bank serves a young, highly decentralized, tech-savvy customer base, and must be available 24/7. Automation and digitalization underly the $1.2 billion bank’s ability to deliver on that mission. 

For this podcast, Bank Automation News sat down with Chief Operating Officer Tom Kientz and the Director of Military Consumer Lending Jodi Vickery to better understand the role automation plays in serving military customers across the world. 

“It’s a highly mobile market that we serve,” Vickery tells BAN. “They don’t get a lot of say in the timing or the location of their whereabouts.”  

While the bank is one of the largest installation banks in the country, it’s important to service members to access financial services when they are not near a branch. To that end, the bank has rolled out “Q2,” a new online banking platform that gives clients the ability to access their accounts on mobile devices and use features and functions like Zelle to easily move money around to family or friends at distant locations.  
Vickery and Kientz explain here how the bank has automated to make loan applications available 24/7, and how it has added digital support for the Veteran Administration’s home loans.  
 

What is The Buzz on Bank Automation News?

The new podcast covering current trends and intriguing topics in automation and beyond courtesy of Bank Automation News, the definitive source for insights and news surrounding automation in financial services.

Formerly Bank Innovation, since 2009 Bank Automation News has been at the forefront of tracking the evolution of digital banking. With the future of innovation pointing to opportunities in automation, we have transitioned the focus of our coverage to continue to provide insights and information that guide industry professionals to better results.

Automation is the next frontier of financial services technology. It will improve or transform most banking processes from customer experience to compliance, lending solutions and investment. Automation technology will create the greatest transformation at financial institutions since the digitization of financial services in the wake of the Credit Crisis. Banks that are not already investing in automation technologies must begin shifting their focus to remain competitive. This transition requires investment in training and educational resources.

Bank Automation News is the first and only news and education source dedicated to fostering this emerging segment of financial services technology.