Listen to Your Customers and Actually Hear What They have to Say - It’s the best way to show how high you have set your standards.
Edward Kisiel of EKA Build Corp wants to know everything he can about his customer’s dream house. Everything. When you are building “high performance”, design-driven homes for your customers you want details. The kind of details that are going to be a part of and fit into the entire master plan for the home they plan on living in and enjoying for the next 30 years. Ed takes the time to get to know the vision his homeowners have for their property. Do they want to build a pool someday? How about a garden or landscaping? What is their master plan?
The master plan and building process EKA Build Corp uses with every project includes building the home their customers are fulfilled & happy to come home to. They pay attention to eliminating the pain points and carefully managing decision fatigue. This is one of, if not the single largest financial decision a customer will make during their entire lifetime. Ed and EKA Build Corp want to make the process as inclusive and friction-free as they can. Ed will take the time to know his clients and manage the expectations of their one-of-a-kind home.
Standards are the key to what EKA Build Corp does to create an amazing customer experience. Ed will only work with building partners that meet his extremely high standards. EKA Build Corp looks to work solely with people, businesses, and partners that meet the expected standards:
No Friction – collaboration is key. Working with partners that see the vision and are willing to connect on the project is paramount
High Quality Only – EKA Build Corp will only work with the architects, sub-contractors, and partners that are of the highest quality in their respected professions
Willing to Grow – continuous learning, improvement, and growth are a vital part of building long-lasting partnerships
When your focus is set on the best interest of the client, your standards must be high.
The lessons learned here is to listen to your clients to get the details you need to execute. When executing, set the highest standards and do not compromise . . .ever!!
The conversation with Ed was open, honest, and brought some of the best lessons and advice a new business owner could appreciate. Click here to view the full interview:
The best way to connect with Ed and EKA Build Corp:
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